BitStarz - Account Closure

[Queenofdiamonds]

Hi, 

So i signed up to Bitstarz and won some money they told me i can't withdraw and closed my account as apparently i also have an account with their sister sites. 

How am i supposed to know which sites are sisters ???? 

So not fair :(

[cocopop3011]

Hi Queenofdiamonds

I have created a new topic as opposed to where your post was originally placed, hope you don't mind. I wasn't even aware you couldn't play at sister sites, I can't play at BitStarz due to country restrictions. You'll get some replies shortly I'm sure.

[pinnit2015]

Their terms state one account per member but it reads as one account per Bitstarz account.

As for their sister sites, had a quick scan and couldn't even tell if they had any, never mind who they are. 

They used to have a rep here, Ollie i think, who can maybe confirm. 

[MarkoD]

If this story is true it' outrageous. It seems they can do as they please and none can do anything more about it than complain to a forum....

[ValDes]

On 9/17/2019 at 4:58 PM, Queenofdiamonds said:

Hi, 

So i signed up to Bitstarz and won some money they told me i can't withdraw and closed my account as apparently i also have an account with their sister sites. 

How am i supposed to know which sites are sisters ???? 

So not fair

Hey there and welcome to AskGamblers Forum. 

BitStarz does not have any sister (nor brother) casinos, therefore I have some serious doubts they used such terms to block your withdrawal request. I guess you should provide more details in order to receive adequate assistance from our end. 

Thanks. 

[cocopop3011]

@Queenofdiamonds - Any news with your withdrawal considering the above reply.

[Queenofdiamonds]

No nothing as yet.

[cocopop3011]

18 hours ago, Queenofdiamonds said:

No nothing as yet.

Maybe you should proceed with a complaint because I know for sure the casino will be eager to help you or explain better what has happened here.

[ValDes]

Surprisingly (or not), the OP still hasn't used AGCCS. Makes you start wondering why...

[cocopop3011]

10 hours ago, ValDes said:

Surprisingly (or not), the OP still hasn't used AGCCS. Makes you start wondering why...

Was probably multiple accounts not sister accounts! 

[Feeshmon]

3 hours ago, cocopop3011 said:

Was probably multiple accounts not sister accounts! 

Oh snap.. maybe the truth is coming out...

[catapultaudio]

I've only heard positive things about BitStarz so it really bugs me that I can't play there as a UK player. Most of the sites I know of who are accepting crypto payments from UK players are really basic such as luckygames.io, megadice has a few slots but not much in the way of top-tier providers. 

But yeah, seems unlikely the casino would refuse payout based on such an issue if they have no sister sites to begin with. Wanna try again op? ?)

[cocopop3011]

6 hours ago, catapultaudio said:

I've only heard positive things about BitStarz so it really bugs me that I can't Play there as a UK player. Most of the sites I know of who are accepting crypto payments from UK players are really basic such as luckygames.io, megadice has a few slots but not much in the way of top-tier providers. 

But yeah, seems unlikely the casino would refuse payout based on such an issue if they have no sister sites to begin with. Wanna try again op? ?)

Yep same, would love to these this brand accept UK players, I've asked many a times about a UK license but still nothing. Let's hope in the future they will. 

[honestdude]

3 hours ago, cocopop3011 said:

Yep same, would love to these this brand accept UK players, I've asked many a times about a UK license but still nothing. Let's hope in the future they will. 

Hmm, I played at that casino quite a bit and I don't find anything so great in my opinion.  I won once and it took ***** over high water to collect a small amount.  I don't really know what the big fuss is about these guys. 

[Fiekie247]

Bitstarz my 2 cents:

- Every Friday I get Friday Suprise or cash bonus sometimes I get 1mBtc bonus or 15 - 30 free spins.

- Every Wednesday I get Free Spins drop in game of the week (30 Free spins) Worth anything from $0.75 up to $2.50 per spin  in BTC currency. Once got $10 per spin.

- 2nd Chance Free spins ( After every deposit whether I lost it or even won and made a withdrawal I get between 10 - 30 free spins the next day) worth $1 each in mBtc currency

- Withdrawals to BTC in less than 2 minutes

Max Cashout from Free Spins winnings is 30 mBtc which works around $300 which is decent since 1mBtc is around $10.

 

I make a couple of deposits worth between $100  - $150 once off or during the month and receive the above perks

[cocopop3011]

On 9/28/2019 at 12:36 AM, honestdude said:

Hmm, I played at that casino quite a bit and I don't find anything so great in my opinion.  I won once and it took ***** over high water to collect a small amount.  I don't really know what the big fuss is about these guys. 

Not being able to play there, just makes me want to try it even more. Shame you haven't had a good experience. The fact they are Certified here makes me feel comfortable playing there (I mean hypothetically of course) because I know if I ever run into a problem I could get it sorted here. 

[stupport]

Never heard anything bad about Bitstarz casino before 

[OlleBitStarz]

Hi there,

We wouldn't close anyone's account just because you had an account on another Direx N.V whitelabel, so there's gotta be something
else to the story here.

I managed to find your account at BitStarz, and your account is not closed. What you were denied though was the no deposit bonus offer
as it has been used on the same IP as you are using. As we're quite strict with one welcome bonus per IP, unfortunately, you were not able
to claim this one.

We also mentioned this in the chat you had with our customer support, and there was no mentioning of you using an account on some other site
linked to us. Also, the operators behind BitStarz doesn't have any other casino, so outside of BitStarz, we have no idea where else you enjoy playing : ) 

Must have been some misunderstanding.

Olle

[cocopop3011]

6 hours ago, OlleBitStarz said:

Hi there,

We wouldn't close anyone's account just because you had an account on another Direx N.V whitelabel, so there's gotta be something
else to the story here.

I managed to find your account at BitStarz, and your account is not closed. What you were denied though was the no deposit bonus offer
as it has been used on the same IP as you are using. As we're quite strict with one welcome bonus per IP, unfortunately, you were not able
to claim this one.

We also mentioned this in the chat you had with our customer support, and there was no mentioning of you using an account on some other site
linked to us. Also, the operators behind BitStarz doesn't have any other casino, so outside of BitStarz, we have no idea where else you enjoy playing : ) 

Must have been some misunderstanding.

Olle

Thanks for clearing that up. @Queenofdiamonds I hope now, you have some clarity.

[dillfly2000]

7 hours ago, OlleBitStarz said:

Hi there,

We wouldn't close anyone's account just because you had an account on another Direx N.V whitelabel, so there's gotta be something
else to the story here.

I managed to find your account at BitStarz, and your account is not closed. What you were denied though was the no deposit bonus offer
as it has been used on the same IP as you are using. As we're quite strict with one welcome bonus per IP, unfortunately, you were not able
to claim this one.

We also mentioned this in the chat you had with our customer support, and there was no mentioning of you using an account on some other site
linked to us. Also, the operators behind BitStarz doesn't have any other casino, so outside of BitStarz, we have no idea where else you enjoy playing : ) 

Must have been some misunderstanding.

Olle

Great response. Honestly wish more casino reps were this clear and understanding.

[pinnit2015]

1 hour ago, dillfly2000 said:

Great response. Honestly wish more casino reps were this clear and understanding.

And players, seemingly, a bit less liberal with their stories 

[OlleBitStarz]

Hi guys,

Thanks so much for the kind words, I really appreciate that, just so you know

There are always two sides to every story, and as long as both we (the casino) and the player can fully share our perspectives with the community, that's
the most important thing.

At the end of the day, we might disagree with each other, but at least we get the opportunity to fully share our arguments and hopefully learn something
in the process.

Anyone is more than welcome to reach out in a PM as well in case you guys have any questions about BitStarz, but I'm also happy to share my perspective
about online casino things in general. So if you want an honest reply from someone who's been around long enough to see quite a few things, I'm very happy
to give my five cents. Maybe we can do some Q/A or Mythbusters, Casino Style : )

Have a great week, guys. 

Olle

[Fiekie247]

@OlleBitStarz

I want to know are there different levels/package on the Direx NV platforms?

I mean not all Direx NV casinos operate the same. I mean bitstarz and some others verify documents in less than 5 minutes and withdrawals in less than 10 minutes, while some other Direx NV casinos pay out within 24 hours like Gunsbet and verification takes up to 24 hours as well.

And you get other Direx N.V that have pending periods of up to 48 hours and withdrawals within 24 - 48 hours like Slotwolf casinos? Also why does certain Direx N.V have higher cashout limits that others etc and the list can go on.

Is there different licensing or packages or is this purely management?

[pinnit2015]

1 minute ago, Fiekie247 said:

@OlleBitStarz

I want to know are there different levels/package on the Direx NV platforms?

I mean not all Direx NV casinos operate the same. I mean bitstarz and some others verify documents in less than 5 minutes and withdrawals in less than 10 minutes, while some other Direx NV casinos pay out within 24 hours like Gunsbet and verification takes up to 24 hours as well.

And you get other Direx N.V that have pending periods of up to 48 hours and withdrawals within 24 - 48 hours like Slotwolf casinos? Also why does certain Direx N.V have higher cashout limits that others etc and the list can go on.

Is there different licensing or packages or is this purely management?

Might just be the case that the company just utilises their platform, leaving cash out times at the discretion of each different casino? I could have a casino using their platform and tell punters I pay in 2 minutes and you tell yours two days, for example. Might depend on the specifics of the agreement and what’s actually ‘bought’ as part of it? 

[OlleBitStarz]

4 hours ago, Fiekie247 said:

@OlleBitStarz

I want to know are there different levels/package on the Direx NV platforms?

I mean not all Direx NV casinos operate the same. I mean bitstarz and some others verify documents in less than 5 minutes and withdrawals in less than 10 minutes, while some other Direx NV casinos pay out within 24 hours like Gunsbet and verification takes up to 24 hours as well.

And you get other Direx N.V that have pending periods of up to 48 hours and withdrawals within 24 - 48 hours like SlotWolf Casino casinos? Also why does certain Direx N.V have higher cashout limits that others etc and the list can go on.

Is there different licensing or packages or is this purely management?

Hi Fiekie!

Mr Pinnit just answered the question actually  : )

So, to give a brief background. Direx NV offers its platform to a lot of casinos and when I say platform, that includes the game providers on offer, payment options, etc.

When it comes to everything else, such as the various promotions, customer support, speed of withdrawal, game limits, verification of documents, etc, that's individual
depending on the casino (and where we as a casino have an opportunity to stand out from the rest). As we have access to the same games and payment methods, it leaves
service, bonuses, speed, etc, down to the individual operator.

We're of course very proud of our fast verification speed and cashouts, and it comes down to us probably hiring a lot more support staff to be able to offer fast cashouts, 
fast verification and also access to support 24/7 with enough extra staff to ensure our loyal players are close to never in any queue. 

All other brands on the Direx NV platform are competitors to BitStarz, and we don't know them personally nor do we share any profits or anything with them, they're completely separate companies : )

I hope that makes sense : )

Olle

Edit: A decent parallel might be one of those modular houses you can buy. You get the basic foundation of the house (Direx) and it's up to you to install custom details and decorate the place (BitStarz).