CASHMIO PAYOUT TROUBLES

[Funkdoc_21]

Hello everyone,

I have had a very frustrating few days with Cashmio, and am wondering if i should submit a formal complaint here with Askgamblers.

I have been playing on and off with Cashmio for awhile and have deposited approximately $5,000 in 6 months. I FINALLY, had a stretch of decent luck over the last couple of weeks and got my account up to $3500. Decided to get my account verified, and hopefully make a withdrawal request. So I contacted cashmio, provided everything needed to verify my account, and that was all smooth. Then I put my withdrawal request in for $2,500. At this point they requested more documents to verify my account, again I went ahead, submitted further documents and RE-Verified the account. Then they said my withdrawal failed because of the account information i submitted was the wrong format. Here is where it starts getting frustrating... I am a canadian player in Alberta, Canada and bank with Servus Credit Union. That is where all my deposits have come from using my Debit Mastercard with no issues for deposits, and also the Account info i sent in to get my account verified. The format for withdrawal on their site asks for Bank Code (which they have told me for canadian player would mean my INS # and TRANSIT #) which i have/provided, and then an IBAN number which Canadian banks dont have so they told me that is where i put my Bank Account Number. The withdrawal keeps failing, no matter how/what we have tried with their support team over the last 3 days, I have spent many hours with their live chat. I am wondering if anyone here has encountered problems like this or can offer up some advice? 

Very frustrating, and hoping i can get this resolved asap... Also... I have played the remaining $1000, so i will not be gaming with cashmio until the $2500 is cashed out and resolved, because I do NOT want to lose it back before figuring out how to withdrawal money that i've put so much into.

 

Thanks for any advice or comments!

[pinnit2015]

Normally a decent casino, so I'd maybe look at getting @TheAverageGuy to help share any of his Canadian wisdom and/or common issues (that's if he has remembered how to withdraw)

[Funkdoc_21]

I do feel their chat/reps have been trying to work on a resolution thats why i didn't want to file a complaint right away. I just don't want this to drag out for weeks, I'm hoping maybe someone on here has encountered similiar issues and has tips of how to resolve. haha well i hope he does and thanks for tagging him in it.

[pinnit2015]

No problem - I've heard some Canadians have similar issues with other casinos, such as they 'Why are you asking for those details, we don't have them', so I'm sure it will have been noted before...

Used to loathe entering BIC/IBAN/CIA/FBI numbers onto things like that - double checking, treble, copy and paste from the PDF statement, is it a zero or the letter O etc: A 6 digit sort code and 8 digit account number via Trustly is as far as I go these days

[TheAverageGuy]

for canadian's we have a SWIFT code, can be googled by bank name.

then the format tends to be 

Transit number (e.g. branch code eg. BSB) 5 Digits 
Financial institution number (e.g. IN number) 3 digits 
Account number (up to 12 digits) 

Swift Code for TD is TDOMCATTOR

so if for example   bank 00219 transit 003 acct 7483920

 

TDOMCATTOR

002190037483920

 

will email you a cheat sheet. 

Just as another aside, make sure it's not US funds, most times if it is it has to go through an intermediary branch in the US first which is another swift code and a fee

[cocopop3011]

Yeah this is a tough one to answer for non Candians since here in the UK we use a different set of numbers. Our recent Canadian has already been tagged I'm sure he'll come to help shorly. Wait until tomorrow to see if you have a reply before submitting a complaint. It already seems the casino is willing to co-operate.

Just thinking though...have you maybe asked your bank what you could use instead of an IBAN? Because here in the UK our IBAN is to identify a bank so just putting in our bank account number on its own would be completely the wrong format, not sure if that is the same in Canada of course. But if I was just to put my bank number it would fail too.

[TheAverageGuy]

1 hour ago, pinnit2015 said:

Normally a decent casino, so I'd maybe look at getting @TheAverageGuy to help share any of his Canadian wisdom and/or common issues (that's if he has remembered how to withdraw)

Of course I remember, I select ecopayz and click withdrawal.. then run away and keep busy so I don't also remember how to reverse 

I save that for when it lands in ecopayz and I can send it back out for a new set of backup spins

[cocopop3011]

1 minute ago, TheAverageGuy said:

for canadian's we have a SWIFT code, can be googled by bank name.

then the format tends to be 

Transit number (e.g. branch code eg. BSB) 5 Digits 
Financial institution number (e.g. IN number) 3 digits 
Account number (up to 12 digits) 

Swift Code for TD is TDOMCATTOR

so if for example   bank 00219 transit 003 acct 7483920

 

TDOMCATTOR

002190037483920

 

will email you a cheat sheet. 

Just as another aside, make sure it's not US funds, most times if it is it has to go through an intermediary branch in the US first which is another swift code and a fee

Haha, there you are! We replied at the same time.

[Funkdoc_21]

thank you all for the advice ! i am trying to work with them to sort it out and hopefully in the next 24/48 hours it'll be resolved. I will update you here when it all works out (even if you dont care, i still will as my a celebratory post lol)

[TheAverageGuy]

27 minutes ago, cocopop3011 said:

Yeah this is a tough one to answer non Candians since here in the UK we use a different set of number. Our recent Canadian has already been tagged I'm sure he'll come to help shorly. Wait until tomorrow to see if you have a reply before submitting a complaint. It already seems the casinos is willing to co-operate.

Just thinking though...have you maybe asked your bank what you could use instead of an IBAN? Because here in the UK our IBAN is to identify a bank so just putting in ouir bank account number on its own would be completely the wrong format, not sure if that is the same in Candsa of course. But if I was just to put my bank number it would fail too.

It's cute how I'm like your honourary token Canadian friend. It's cool, I had summer girlfriend from the states back in the day and that's why no one had met her, maybe it was you.. I wouldn't know.. I didn't meet her either

[TheAverageGuy]

18 minutes ago, Funkdoc_21 said:

thank you all for the advice ! i am trying to work with them to sort it out and hopefully in the next 24/48 hours it'll be resolved. I will update you here when it all works out (even if you dont care, i still will as my a celebratory post lol)

I've had a number of larger cashouts from Cashmio, they're good for it

The extra kyc was likely just the secondary threshold for additional KYC almost every MGA casino will ask for, usually around the $2500 mark.. most people just take a number of withdrawals between the first and second. Not something to begrudge. Congrats btw.

[pinnit2015]

1 hour ago, TheAverageGuy said:

It's cute how I'm like your honourary token Canadian friend. It's cool, I had summer girlfriend from the states back in the day and that's why no one had met her, maybe it was you.. I wouldn't know.. I didn't meet her either

It's only cos it brings back the memories of watching Due South and halcyon days of BrexitBritpop.

[TheAverageGuy]

8 minutes ago, pinnit2015 said:

It's only cos it brings back the memories of watching Due South and halcyon days of BrexitBritpop.

Come on now, a little credit.. I'm so much more danger bay than Due south.. 

That guy with the wind blowing through his hair as he raced off in the boat to rescue the tourists who hadn't heeded his warning about the coming storm, yeah... I was the bald guy in coveralls who filled the tank on that boat off camera.. but then we had beer eh..

 

 

 

[catapultaudio]

You should be able to create an Iban using your banks details and your account number together although I've just googled and it appears your Canadian banks don't use the same system so I can't understand why they would ask you for it? 

 

A SWIFT code for your bank plus your regular account details should be sufficient, the casino MUST know how to process this if they are accepting 6k in deposits from Canadian players such as yourself so get on to them right away and insist the tell you exactly what they need to send your money. If bank transfer is a problem, how else can they pay you? Don't take no BS and if they say they need to elevate or something like that tell them you expect a reply within 3 hours, it's not a tiny withdrawal and your entitled to your money. 

[Funkdoc_21]

UPDATE:

i have tried numerous more attempts while talking with Cashmio live chat and then him talking to the funding department to see if they can process and still failed attempt after failed attempt... 

 

@TheAverageGuy I did exactly what you mentioned, and still they said it failed. I have sent them even void cheque for the account so they can see I haven't made any errors in account numbers / my submissions. Now they replied Okay! well as it sadly failed again, we will have to double check this with internal payment admins to confirm as it might be that the issue is on our end

so I'm not too sure how long this all is supposed to take... Getting super frustrating... I have spent hours on end with Live chat trying to sort through this and no progress has been made.

[Funkdoc_21]

Further update... have been on live chat all morning, and no results... and now they are saying they need to escalate things to their specialist team to try to resolve the issue with 48 hours... so it sounds like my hopes of having the funds for Aug 1 have dwindled lol.

 

very frustrating.... sit and wait continues...

[pinnit2015]

Maybe just tell them:

I'll have the same as the TAG's way of being paid 

Do they know if the faults lying at the payment processor end? They should be getting error codes back so it shouldn't be too hard to determine what the issue is.

Or...they've just signed up to Slotsmillion's old payment processor

[TheAverageGuy]

A touch insane and infuriating I'm sure, the worst of course is if they require the use of an alternate payment method policy will dictate that you have to make a deposit from said source to activate it before they are able to/permitted to use it to pay out the winnings. The good news, as I said, is it's merely a pain in the *****, the funds are safe.. (short of you having violated terms and conditions, signed up with multiple accounts, ignored bonus rules  etc) I do find it odd that they haven't been able to resolve it, you can hardly be the first player from Canada on bank withdrawal and you have all the necessary pieces of information, it really is a matter of order.

few more examples from experience

dashes...

ecopayz formats branch -transit then account 91004-062   283728378874

payment is through worldpays

 

casumo branchtransit dash account  06281004-283728378874 

payment via direct cheque

 

leo vegas ranch/transit dash account  06281004-283728378874 

sent as an international bank wire

 

Twin branchtransitaccount no spaces no dashes

international wire transfer.

 

Fun right? That's why I deposit/withdraw to ecopayz and then do a single bank withdrawal from ecopayz  

 

 

 

 

[pinnit2015]

3 minutes ago, TheAverageGuy said:

A touch insane and infuriating I'm sure, the worst of course is if they require the use of an alternate payment method policy will dictate that you have to make a deposit from said source to activate it before they are able to/permitted to use it to pay out the winnings. The good news, as I said, is it's merely a pain in the *****, the funds are safe.. (short of you having violated terms and conditions, signed up with multiple accounts, ignored bonus rules  etc) I do find it odd that they haven't been able to resolve it, you can hardly be the first player from Canada on bank withdrawal and you have all the necessary pieces of information, it really is a matter of order.

few more examples from experience

dashes...

ecopayz formats branch -transit then account 91004-062   283728378874

payment is through worldpays

 

casumo branchtransit Dash account  06281004-283728378874 

payment via direct cheque

 

leo vegas ranch/transit Dash account  06281004-283728378874 

sent as an international bank wire

 

Twin branchtransitaccount no spaces no dashes

international wire transfer.

 

Fun right? That's why I deposit/withdraw to ecopayz and then do a single bank withdrawal from ecopayz  

 

 

 

 

What's a cheque?

 

 

[TheAverageGuy]

Just now, pinnit2015 said:

What's a cheque?

 

 

Those things people used to forge or hide often enough to keep you in business

 

[Funkdoc_21]

i am waiting to hear from them what their issue is, they said they dont run into it often and think it possibly is a technical issue from their end. I would hope they would know / advise me where to put the dashes and breaks in account numbers if need be lol. For the first few conversations they couldn't get over the fact that my account number is 12 digits, they kept wanting a 7 digit account number lol. We will see what the next update is hopefully sooner than later.

[pinnit2015]

2 minutes ago, Funkdoc_21 said:

i am waiting to hear from them what their issue is, they said they dont run into it often and think it possibly is a technical issue from their end. I would hope they would know / advise me where to put the dashes and breaks in account numbers if need be lol. For the first few conversations they couldn't get over the fact that my account number is 12 digits, they kept wanting a 7 digit account number lol. We will see what the next update is hopefully sooner than later.

12! Nearly as many digits as half the number of letters in the alphabet 

Or they thought you were trying to add your account number twice, to get paid twice 

[TheAverageGuy]

4 minutes ago, Funkdoc_21 said:

i am waiting to hear from them what their issue is, they said they dont run into it often and think it possibly is a technical issue from their end. I would hope they would know / advise me where to put the dashes and breaks in account numbers if need be lol. For the first few conversations they couldn't get over the fact that my account number is 12 digits, they kept wanting a 7 digit account number lol. We will see what the next update is hopefully sooner than later.

in fairness, 12 digits is strange, most are 7 (8 if a check-digit is needed)

but then my missus banks with a CU and it still every time I grab something at a store using her card, messes with my brain that her card has a 5 digit pin..

[Funkdoc_21]

I also bank with a credit union (Servus Credit Union in Alberta) but i only have a 4 digit pin haha. 

I'm thinking i almost have to open a new bank account with a normal bank lol and get my money out...

[TheAverageGuy]

5 minutes ago, Funkdoc_21 said:

I also bank with a credit union (Servus Credit Union in Alberta) but i only have a 4 digit pin haha. 

I'm thinking i almost have to open a new bank account with a normal bank lol and get my money out...

If your card isn't branded visa/mastercard you should be able to instant withdrawal via interac (if they allow it for withdrawals) or to ecopayz and bank transfer out of there (with kyc, pending, pokey support.. not the best option if you're not already all set up with them)

 

otherwise.. tell them to buy some crypto and senf it to you, have a fella in dark glasses and a trench coat deliver it in a cash envelope.. or maybe try crying??