Funkdoc_21

lol interesting! i might have to give that a try...

Thank you everyone for taking the time to reply and give advice, I have officially received the funds in my bank account this morning. I have updated my complaint as well with AG. Now i can rest easy, and go lose back (some) of the money.. lol

Couldn't come up with a title for what i want to ask lol but question.. If you're playing a game that when you hit bonus it allows you to choose for example... low number of spins, high multiplier vs high number of spins with low multiplier... what choice do you typically make? or do you choose somewhere in the middle? I've always been someone that choose the max number of free spins, I figure it gives me more number of spins to hit a high paying spin, also allows me most number of spins to re-trigger bonus.

Hey everyone, woke up to some good news this morning. After getting AG involved, Cashmio has replied saying they have made updates to their payment processing system and it is all approved. They said it should be in my bank account on 1-5 business days but has officially been processed on their part. Feeling pretty good knowing it’s now on the way.

I honestly don’t get it. I chose them based on Askgamblers verified, they accept Canadian players, and then finally when I want to make a withdrawal this happens... I just wish they would try to process the payment with 12 digit account number but I don’t know what they are doing lol. The feeling of not being able to do anything is very frustrating and scary. 2500 dollars would be very helpful right now, and besides that.. the feeling of knowing I’ve deposited so much money with no opportunity of cashing it out is scary.

Update I have filed a complaint with askgamblers. Cashmio waited 2 days to literally tell me the exact same thing “it failed because you need a 7 digit account number” I am furious. I have submitted official bank documents showing my 12 digit account number, I have told them numerous times the CU I am with has 12 digit account numbers. And I confirmed with my bank all details are correct. I now have lost trust that they have even tried to manually make the payment with the details I provided. I have called them out on it as well.

I keep wondering to myself if its reaching their finance department and they are just automatically rejecting the transfer because seeing a 12 digit account number is throwing them off? So maybe they aren't actually even trying to submit it ? Thats what my banker was thinking is happening, because its not like the transfer was sent and my bank rejected it, its just been rejected from Cashmio's side.

yes, many multiple attempts... with live chat talking to their finance department as i submitted and kept saying it failed. So i asked them what is the error message... like i would think their system would say more than just ...error? so i can try to fish out the information needed for it to go through and they wouldn't give me a detailed error, just the information i submitted is can't be processed... so now again waiting for the payment team investigation to be done.

I did call and ask my CU yesterday, she told me to make sure they use my 12 digit account number, with the 5 digit transit and 3 digit ins number... so i definitely made sure i got the right account info.... i've been steady on the phone/email/live chat since last week trying to sort this out lol. hardest part is NOT playing with the funds while i wait lol.

I also bank with a credit union (Servus Credit Union in Alberta) but i only have a 4 digit pin haha. I'm thinking i almost have to open a new bank account with a normal bank lol and get my money out...

i am waiting to hear from them what their issue is, they said they dont run into it often and think it possibly is a technical issue from their end. I would hope they would know / advise me where to put the dashes and breaks in account numbers if need be lol. For the first few conversations they couldn't get over the fact that my account number is 12 digits, they kept wanting a 7 digit account number lol. We will see what the next update is hopefully sooner than later.

Further update... have been on live chat all morning, and no results... and now they are saying they need to escalate things to their specialist team to try to resolve the issue with 48 hours... so it sounds like my hopes of having the funds for Aug 1 have dwindled lol. very frustrating.... sit and wait continues...

UPDATE: i have tried numerous more attempts while talking with Cashmio live chat and then him talking to the funding department to see if they can process and still failed attempt after failed attempt... @TheAverageGuy I did exactly what you mentioned, and still they said it failed. I have sent them even void cheque for the account so they can see I haven't made any errors in account numbers / my submissions. Now they replied Okay! well as it sadly failed again, we will have to double check this with internal payment admins to confirm as it might be that the issue is on our end so I'm not too sure how long this all is supposed to take... Getting super frustrating... I have spent hours on end with Live chat trying to sort through this and no progress has been made.

thank you all for the advice ! i am trying to work with them to sort it out and hopefully in the next 24/48 hours it'll be resolved. I will update you here when it all works out (even if you dont care, i still will as my a celebratory post lol)

I do feel their chat/reps have been trying to work on a resolution thats why i didn't want to file a complaint right away. I just don't want this to drag out for weeks, I'm hoping maybe someone on here has encountered similiar issues and has tips of how to resolve. haha well i hope he does and thanks for tagging him in it.

Hello everyone, I have had a very frustrating few days with Cashmio, and am wondering if i should submit a formal complaint here with Askgamblers. I have been playing on and off with Cashmio for awhile and have deposited approximately $5,000 in 6 months. I FINALLY, had a stretch of decent luck over the last couple of weeks and got my account up to $3500. Decided to get my account verified, and hopefully make a withdrawal request. So I contacted cashmio, provided everything needed to verify my account, and that was all smooth. Then I put my withdrawal request in for $2,500. At this point they requested more documents to verify my account, again I went ahead, submitted further documents and RE-Verified the account. Then they said my withdrawal failed because of the account information i submitted was the wrong format. Here is where it starts getting frustrating... I am a canadian player in Alberta, Canada and bank with Servus Credit Union. That is where all my deposits have come from using my Debit Mastercard with no issues for deposits, and also the Account info i sent in to get my account verified. The format for withdrawal on their site asks for Bank Code (which they have told me for canadian player would mean my INS # and TRANSIT #) which i have/provided, and then an IBAN number which Canadian banks dont have so they told me that is where i put my Bank Account Number. The withdrawal keeps failing, no matter how/what we have tried with their support team over the last 3 days, I have spent many hours with their live chat. I am wondering if anyone here has encountered problems like this or can offer up some advice? Very frustrating, and hoping i can get this resolved asap... Also... I have played the remaining $1000, so i will not be gaming with cashmio until the $2500 is cashed out and resolved, because I do NOT want to lose it back before figuring out how to withdrawal money that i've put so much into. Thanks for any advice or comments!

Hahaha very fitting song ... thanks for the replies and thank you Afi I'll definitely be checking those 2 casinos out next ! Waiting for a couple of withdrawals right now so tryyying to hold off on making my next deposit lol.

Awesome thank you for the advice! I also play quite a bit with Bet365 and make credit card deposits and bank transfer withdrawal and they are amazing because I literally have the money in my bank account the next day, or maybe 2 days. And thank you for welcoming me to askgamblers by the way. Nice to be able to message / communicate instead of just reading the reviews and forums like I have been for months lol.

Hey Afi.. well usually my deposits are instantly funded if I use DBT or credit card (credit card is usually what I use for other sites I play on). But curious, when you use skrill or neteller or any other variety I understand it will be very quick to go to the casino or back out to the neteller account but how about when I want to move it from there to my actual bank account what are the waiting windows like?

Hi maybe you all have better knowledge and can maybe explain this to me.. but I've been with bodog for years because I used to bet sports on there. Recently within the last year I've become more of an online slot player with some much better results. One multiple occasions I've won between 3-5 thousand dollars.. not here's my issue.. I make deposits using DBT on bodog and they say they take up to 1 week to clear (I normally see the funds exit my bank account within 1-2 days of making the deposit) and then for withdrawal times for DBT they say approximately 1-5 days and for Wire Transfer I believe they said 5-10 days. I've had wait times with them of about 3 weeks to 4 weeks to receive the money to my bank account from when I request my payout using those methods. Is there any way you know of to speed that up? Or even though I have good luck with them is it time to look else where for faster payouts... looking forward to hearing your advice! Thanks.

Thanks for the reply and advice... no luck getting the winnings ... but i guess moving forward I better pay closer attention to the terms and conditions. I usually read the rollover terms but I didn't catch the max bet clause. One thing that upset me about it is that it allows you to play the bets, it adds to your balance, it shows your rollover amount for the bonus decreasing with every bet... but in reality you've been disqualified already lol. I mean.. I'm sure when I was betting 10 dollar A spin if I lost all my money no one was going to step in and say anything. Oh well.. live and learn.

Hey.. I'm new this forum but I've been checking it out for reviews and new casinos to try for awhile. I play quite a bit of online slots and seen Cashmio Casino had good reviews on here so I went ahead signed up got my deposit bonus and started playing... I turned my 250 dollar deposit to 1500... and then I requested with a withdrawal, and while they were working on authenticating my account I seen my withdrawal was declined and I only had 250 dollars in my account. After speaking with them turns out one of the terms and conditions is a max bet of 5 dollars until the whole bonus criteri has been played through.. and although most my bets were 5 dollars there were times I had increased it... now I've never had this happen to me before but is there anything I can do or is it a lost cause ?