NEED SOMe HELP OR TIPS

[pinnit2015]

3 minutes ago, ValDes said:

The fact that I recommended you filing official case with MGA wasn't a coincidence, otherwise I would offer you to go straight with AGCCS. 

The disputed amount at stake here is large enough to make even MGA start asking questions sooner than they would usually do.  

For my own interest, and because too lazy today after 3 omelettes to even move my fingers, do you find it difficult to:

 - Rule on these RG type issues, especially when things come down to 'customer interaction'  which can be very tricky i presume to gauge as to it's adequacy...

and

-Find casinos are less willing  to work with yourselves than say if it was a run of the mill payment dispute?

[balotelli]

1 hour ago, ValDes said:

The fact that I recommended you filing official case with MGA wasn't a coincidence, otherwise I would offer you to go straight with AGCCS. 

The disputed amount at stake here is large enough to make even MGA start asking questions sooner than they would usually do.  

So what should I do? Mga or agccs. 

If I don't make complain here then if they say no I only have 1 hope. With you I have 2 

 

But don't know...

[balotelli]

59 minutes ago, pinnit2015 said:

For my own interest, and because too lazy today after 3 omelettes to even move my fingers, do you find it difficult to:

 - Rule on these RG type issues, especially when things come down to 'customer interaction'  which can be very tricky i presume to gauge as to it's adequacy...

and

-Find casinos are less willing  to work with yourselves than say if it was a run of the mill payment dispute?

Can you please explain in easier English haha. What's the question..

[balotelli]

1 hour ago, pinnit2015 said:

For my own interest, and because too lazy today after 3 omelettes to even move my fingers, do you find it difficult to:

 - Rule on these RG type issues, especially when things come down to 'customer interaction'  which can be very tricky i presume to gauge as to it's adequacy...

and

-Find casinos are less willing  to work with yourselves than say if it was a run of the mill payment dispute?

Okey maybe understand. Yes it took like 2-3 months to come up with everything to write. Chat, transactions "evidence"
 

But after good mail they gave me yes first mail. But 6k of 230.000k I think. 
 

Mail 2. New evidence I think better also. But after 5 days. Stone cold no. Talk to the hand . Didn't answer on any new questions or anything and just said. We've made investigate before 

[pinnit2015]

41 minutes ago, balotelli said:

Can you please explain in easier English haha. What's the question..

Directed to Valdes...I'm sure he'll ask me to add a few comma's, full stops or punctuation marks if he can't get the general gist of it ;-)

Basically; is dealing with a RG complaint, harder/trickier, than a 'i was not paid', one. Because RG is looking at a specific licence condition, whereas the rest are maybe dealing with terms and conditions breaches...

[pinnit2015]

45 minutes ago, balotelli said:

So what should I do? Mga or AGCCS. 

If I don't make complain here then if they say no I only have 1 hope. With you I have 2 

 

But don't know...

MGA

[pinnit2015]

18 hours ago, balotelli said:

Okey maybe understand. Yes it took like 2-3 months to come up with everything to write. Chat, transactions "evidence"
 

But after good mail they gave me yes first mail. But 6k of 230.000k I think. 
 

Mail 2. New evidence I think better also. But after 5 days. Stone cold no. Talk to the hand . Didn't answer on any new questions or anything and just said. We've made investigate before 

For future reference, if you want all the chat transcripts/details of convo's, ask via a Subject Access Request and they're obliged to send everything they have within 30days. Used to cost 10 euro's or something but now it's free.

[ValDes]

On 10/12/2019 at 4:18 PM, pinnit2015 said:

For my own interest, and because too lazy today after 3 omelettes to even move my fingers, do you find it difficult to:

 - Rule on these RG type issues, especially when things come down to 'customer interaction'  which can be very tricky i presume to gauge as to it's adequacy...

and

-Find casinos are less willing  to work with yourselves than say if it was a run of the mill payment dispute?

Well, RG cases have always been the most difficult ones to assess and decide regardless how obvious sometimes these could be at first... There's still so much 'gray' into the whole process called Responsible Gaming anyway so you could imagine how it could affect the process of taking decisions adopted by operators and /or mediators respectively.  What you may find particularly interesting speaking about AGCCS RG related cases though is that: 

a/ probably 95% of all newly submitted RG cases end up as rejected due to lack of info and proofs.  Upon rejection complainants are being instructed we are expecting from them to provide valid evidence for an existing SE with the operator (chat transcription, emails, etc) as well as proof that they used the same registration details upon creating account with the same and/or other operator working under the same license. To date, we have received valid evidence from less than 1% of these complainants. Oh btw, the majority of these complainants are coming from UK. Leaving to you to draw your own conclusions. 

b/ even when a RG case is being finally approved and processed, our complaints team is facing some really serious troubles conducting any adequate investigation due to mass denial from UKGC licensed operators to cooperate accordingly. Luckily we manage to persuade most of them what's best for their reputation  and would receive all the relevant info and/or evidence (often after complainant's explicit written consent though) but most often it will be saga nonetheless. My colleagues are sharing that recently more and more MGA licensed operators are adopting the same approach which is really pity. 

c/ the complaints team is categorical the amount of obviously insincere and dishonest RG complainants is disproportionately high in comparison with any other complaints area. Again, draw your own conclusions.  

[pinnit2015]

55 minutes ago, ValDes said:

Well, RG cases have always been the most difficult ones to assess and decide regardless how obvious sometimes these could be at first... There's still so much 'gray' into the whole process called Responsible Gaming anyway so you could imagine how it could affect the process of taking decisions adopted by operators and /or mediators respectively.  What you may find particularly interesting speaking about AGCCS RG related cases though is that: 

a/ probably 95% of all newly submitted RG cases end up as rejected due to lack of info and proofs.  Upon rejection complainants are being instructed we are expecting from them to provide valid evidence for an existing SE with the operator (chat transcription, emails, etc) as well as proof that they used the same registration details upon creating account with the same and/or other operator working under the same license. To date, we have received valid evidence from less than 1% of these complainants. Oh btw, the majority of these complainants are coming from UK. Leaving to you to draw your own conclusions. 

b/ even when a RG case is being finally approved and processed, our complaints team is facing some really serious troubles conducting any adequate investigation due to mass denial from UKGC licensed operators to cooperate accordingly. Luckily we manage to persuade most of them what's best for their reputation  and would receive all the relevant info and/or evidence (often after complainant's explicit written consent though) but most often it will be Saga nonetheless. My colleagues are sharing that recently more and more MGA licensed operators are adopting the same approach which is really pity. 

c/ the complaints team is categorical the amount of obviously insincere and dishonest RG complainants is disproportionately high in comparison with any other complaints area. Again, draw your own conclusions.  

Wonder if the issue (which you may not have in Europe, compared to the U.K.) regarding payday loans is comparable.

Short Story incase not: massive upsurge in these high interest rate loans being subject to people making complaints that the company shouldn’t have lent to them, resulting in many claiming back thousands in terms of interest charged)

The Financial Conduct Authority publishes guidance in terms of what they would deem to be irresponsible lending EG, 2 loans rolled over in consecutive periods, the loan being a certain percentage of your income etc. Took the rather subjective feel away from what was irresponsible and what was not.

Wonder if there’s scope to apply a similar set of objective barometers to RG. Problem with that would be that it would entail looking at credit reports etc...

[pinnit2015]

In the above, the cases have found in favour of complainants generally, even with the company insisting ‘but we asked about the their income, their debts etc’:Ombudsman has been of the view ‘yeah, but you didn’t verify it....’

oh dear, given someone in UKGC towers an idea.

[balotelli]

Lets hold hands and pray!

Thanks for all the info and everything



"Dear Sir/Madam,

Thank you for contacting the Malta Gaming Authority.

Please note that this is an automatically generated acknowledgment and does not signify that your email has been read or that action has been taken. You will receive a formal acknowledgement once your case has been accepted.

Once accepted your case will be addressed in the order it was received and we will seek to keep you updated with any developments pertinent to your dispute.

Typically a complaint case takes between 3 to 4 weeks or longer to be concluded since this depends strictly on the gravity of the complaint and the associated level of investigation required.

MGA Player Support Team"

[ValDes]

Amen! 

[pinnit2015]

That was quick 

[balotelli]

Haha bad english and translate all the printscreens from skype and emails blabla.

It took its time but its done :)

[pinnit2015]

27 minutes ago, balotelli said:

Haha bad english and translate all the printscreens from skype and emails blabla.

It took its time but its done

Best of luck dude

[cocopop3011]

On 10/24/2019 at 11:22 PM, balotelli said:

Lets Hold hands and pray!

Thanks for all the info and everything



"Dear Sir/Madam,

Thank you for contacting the Malta Gaming Authority.

Please note that this is an automatically generated acknowledgment and does not signify that your email has been read or that action has been taken. You will receive a formal acknowledgement once your case has been accepted.

Once accepted your case will be addressed in the order it was received and we will seek to keep you updated with any developments pertinent to your dispute.

Typically a complaint case takes between 3 to 4 weeks or longer to be concluded since this depends strictly on the gravity of the complaint and the associated level of investigation required.

MGA Player Support Team"

Keep us updated.

[balotelli]

Thanks!

Im so ffkn nervous though this can change my life so badly.

Ive started go to meetings with other peoples now, And it feels better already

[cocopop3011]

12 hours ago, balotelli said:

Thanks!

Im so ffkn nervous though this can change my life so badly.

Ive started go to meetings with other peoples now, And it feels better already

Well that is music to my ears. I am a firm believer of "talking helps". Make sure you keep going and remember we are always here if you need to chat too.

[balotelli]

Here is what i wrote to MGA to make it all easier to investigate

[balotelli]

Right now, hope is alive and Im ok. Was very sad and disappointed when Casumo came up with such a simple no on mail 2.

Especially when I had so much evidence. But really hopethat MGA can make another assessment that goes my way.

The entire case has taken months to summarize and read through. it is so anxiety provoking to see all the chat and transactions etc.

Then to translate everything into English. What I read about MGA is only negative about the fact that they are corrupt and work together with casinos and always in their favor.

So it didn't make it any easier to have the strength to take it up with anyone other than Casumo. But now it is done. Don't know how they work and do investigation.

But can only hope for the best. The days are long now.


Thanks for all the pepp and info I got here! Gold Worth

[ValDes]

5 hours ago, balotelli said:

https://minfil.com/85u45e96nf/CaseCasumo_pdf

Here is what i wrote to MGA to make it all easier to investigate

Hmm, have some privacy concerns here... For example, there are some links posted within your pdf file which contain sensitive personal info such as email. 

Maybe it's best if you edit the post above and remove the link.  Feel free to edit the pdf file and attach it here if you wish, our forum software would allow pdf/docx attachments.

[balotelli]

Ah I didnt think about that.

https://minfil.com/ldo96599n6/CaseCasumo_Redigerbar4_docx

without prints.

[balotelli]

https://imgur.com/yXXAnFv

MGA rules and from my view they haven't acted correctly if i look at that picture as an example


Time will tell. Bonus win as a new beginning or fked for life "hehe"

[pinnit2015]

In the vein of this thread, to anyone reading, you're now able to block gambling transactions if you bank with Natwest/Barclays/Halifax

[catapultaudio]

I'm banking with the new mobile only bank Monzo and they also have the facility to block gambling transactions, also to cap spending on individual types of transaction or specific retailers... it's really quite useful, although I prefer just to use the responsible gaming controls on my regular casinos if I need to ... I'd rather my bank knew as little as possible about my gaming habits.