NEED SOMe HELP OR TIPS

[pinnit2015]

If there was one thing that would keep me out of a Russian Casino it would be the Russian ladies

Hubba Bubba 

[balotelli]

3 hours ago, pinnit2015 said:

Låt oss inte lura oss med kasinon som visar "Ansvarsfullt spelande" som en del av deras uppdrag.

Kasinon älskar problemspelare (och vågar säga, bidra mycket till deras slutlinje) - deras VIP-chefer skickas ut med ett uppdrag: få människor att pumpa in mer pengar, få dem att börja spela om de har stannat upp ett tag och skölj dem så mycket som möjligt. 'Mug Punters' som Ladbrokes en gång kommenterade sina VIP-kunder (till synes)

Yes its so fucked up. And when you are down they say you can call them. When i didnt play for a while i got the ipad mini and a optigrill toast

What was the last you wrote? Was i it a link to read because didnt come anything. Mug punters what is that

[balotelli]

4 hours ago, pinnit2015 said:

Lets not fool ourselves with casinos displaying 'Responsible Gambling' as part of their mission statement.

Casinos LOVE problem gamblers (and dare say, contribute a lot to their bottom line) - their VIP managers are sent out with one mission: get people to pump more money in, get them to start playing if they've stopped for a while and rinse them for as much as possible. 'Mug Punters' as Ladbrokes once remarked of their VIP customers (seemingly)

Yes they are ***** trained for this *****. Dont know how they can live with their self. I showed a fukking loan aggreamtnt for 80K!! and 2 years of zero incomst..

What you mean with mug punters and ladbrokes?

[pinnit2015]

1 hour ago, balotelli said:

Yes they are ***** trained for this *****. Dont know how they can live with their self. I showed a fukking loan aggreamtnt for 80K!! and 2 years of zero incomst..

What you mean with mug punters and Ladbrokes?

There was a documentary recently and they had one of the current/former Ladbrokes VIP managers who said that it's what the management used to refer to VIP players as - think the point being was 'take them to the horse racing, plough them with Champagne at Ascot, and get as much ££££ as you can'

To be fair, a lot of other places employ the same tactic (albeit at different level) to keep their customers coming back for more but with casinos it can be a tad more insidious IMO. 

Best course of action is to go to the ADR and see what happens and then just try and forget about it and move on, whatever the outcome. 

[pinnit2015]

BTW...a toastie maker for 200k of deposits?!

[cocopop3011]

18 hours ago, balotelli said:

Deposits

2016 80k

2017 120k 

2018 30K 

2019 6K

I havent asked for money and didnt even think about it because im a gambling addict and i fell for the kindness Casumo always had. 

Now i see all the fakeness and how they work to get people like me.

I just wanted the info to have and go through. BUT when they banned me just like that for no fkkn reason i was disgusted.

 

I want all the money that i can get. Not for me, but people i have hurted and so on. 6K ill take it. But its a joke when they care so much of the customers 

 

So prior to 2019 - did the casino know you had a gambling addiction? I’ve just read the post from start to finish again and just wanted to ask? 

[balotelli]

11 minutes ago, cocopop3011 said:

So prior to 2019 - did the casino know you had a gambling addiction? I’ve just read the post from start to finish again and just wanted to ask? 

I didnt really say the words but they know. I talked to my vip managers that i was said and lost money. Can i get moore. My girlfriend broke up give me money

 

always like that. If they say no i send 5 emails go to the chat like a fkkn guy wants his heroin... it was one time i deposit so much money they stopped me. we talked on skype i was aftraid to get closed. So i showed them a loan agreement from a private person 80K with 2 years 0 income papers and they said ok your green all is okej. Now when i think about it its so fucked up.

I have my first mail i sent them if you wanna see? 

[balotelli]

17 minutes ago, cocopop3011 said:

So prior to 2019 - did the casino know you had a gambling addiction? I’ve just read the post from start to finish again and just wanted to ask? 

from 2016 i had 3 vip managers maybe youve read that. One day my guy stopped so i got this UK guy instead for 2 days i think. 

I was like always a pscyco not taking a no for answer and THAT guy for one day knew i had problems and almost got scared how i was 

 

"Hi ,
There are new rules that have come in which mean we have to look out for our players safety and make sure they are in control of their time and spending.
When you come into chat demanding Cashback early - especially when it is tiny amounts this causes concern for myself and members of the Responsible Gambling Team.

If you can stick with the rules then the concern reduces but if not and you maintain this behaviour we may need to consider taking you out of Loyalty for your own safety.
You are the only player (out of 56) that has come into chat with this frequency and making demands.

I will continue to monitor your account and hand over this information in 2 weeks to the new Swedish Manager and they can make a decision on how best to continue with your account.  And Let me assure you - you have been very well looked after by us. I have not seen numbers like yours for a while.

Like I said before - you will have a new manager by the end of the day today. I will Let you set up your relationship with him.
No other Swedish player (some of which have spent nearly 3 times as much as you) have received the setup and attention you have so please don’t think you have had a bad run with us. But basic rules of engagement have to be set.

Hope that clarifies things for you"

But when i got my new VIP manager he didnt tell me or ask anything to help me. He him self was talking about poker and ***** on me on skype and so on

[balotelli]

23 minutes ago, cocopop3011 said:

So prior to 2019 - did the casino know you had a gambling addiction? I’ve just read the post from start to finish again and just wanted to ask? 

I didnt know the fines theyve got either for jusing people just like me. Im 32 years old and how could they not stop me before. But they banned me after i asked kindly for chat and transactions. I really got chocked

[cocopop3011]

4 hours ago, balotelli said:

I didnt really say the words but they know. I talked to my vip managers that i was said and Lost money. Can i get moore. My girlfriend broke up give me money

 

always like that. If they say no i send 5 emails go to the chat like a fkkn guy wants his heroin... it was one time i deposit so much money they stopped me. we talked on skype i was aftraid to get closed. So i showed them a loan agreement from a private person 80K with 2 years 0 income papers and they said ok your green all is okej. Now when i think about it its so fucked up.

I have my first mail i sent them if you wanna see? 

Oh no it's okay, I believe you I was just trying to get a better understanding on the years prior to 2019.  So going forward, what is your plan with this? And may I ask if you have taken any steps with your addition yet? Did you manage to take a look at the guides that were suggested to you in the previous posts?

[Flatzem]

 

6 hours ago, balotelli said:

I didnt know the fines theyve got either for jusing people just like me. Im 32 years old and how could they not stop me before. But they banned me after i asked kindly for chat and transactions. I really got chocked

I think they didn't stop you cause they liked getting all the money from a gambler, it was easy money for them so they kept doing it and like that phrase taking candy from a baby,  and then only later when you started requesting chat logs and investigating and showing serious signs that you are out of funds, that you got drained and rinsed,  that they realised things got serious  and the relationship had to come to an end ,they got uncomfortable and also the fines they were hit with for various reasons relating to RG so they were hoping to make you go away with a 6k parting gift.

[balotelli]

3 hours ago, Flatzem said:

 

I think they didn't stop you cause they liked getting all the money from a gambler, it was easy money for them so they kept doing it and like that phrase taking candy from a baby,  and then only later when you started requesting chat logs and investigating and showing serious signs that you are out of funds, that you got drained and rinsed,  that they realised things got serious  and the relationship had to come to an end ,they got uncomfortable and also the fines they were hit with for various reasons relating to RG so they were hoping to make you go away with a 6k parting gift.

Yes i think so also. I will write another email this week and ask why they got to pay for just 2019 and so on. Time will tell 

[balotelli]

5 hours ago, cocopop3011 said:

Oh no it's okay, I believe you I was just trying to get a better understanding on the years prior to 2019.  So going forward, what is your plan with this? And may I ask if you have taken any steps with your addition yet? Did you manage to take a look at the guides that were suggested to you in the previous posts?

My plan is to get moore than those 61K. Yes im on a swedish gamling stop site and goiong to meeting. 

If they wont pay after my second mail. Can i post complaint here against casumo 

[cocopop3011]

18 hours ago, balotelli said:

My plan is to get moore than those 61K. Yes im on a swedish gamling stop site and goiong to meeting. 

If they wont pay after my second mail. Can i post complaint here against casumo 

I'l tag another admin he can best advise you on whether or not it would be accepted. Well done on take further steps, I hope you continue to go to the meetings,  I am a very strong beliver that talking helps. 
@ValDes

[balotelli]

On 9/23/2019 at 10:51 PM, cocopop3011 said:

I'l tag another admin he can best advise you on whether or not it would be accepted. Well done on take further steps, I hope you continue to go to the meetings,  I am a very strong beliver that talking helps. 
@ValDes

 

@ValDes what do you think ?

[ValDes]

Hey there, 

Well, what I really think right now is that you should watch out for your overall tone of voice while posting here as as a start. Thank you in advance for doing so in the future.

As for potential AGCCS case, unable to comment prior reviewing all the relevant information and evidence presented. It doesn't mean you shouldn't try it though. 

[balotelli]

8 minutes ago, ValDes said:

Hey there, 

Well, what I really think right now is that you should watch out for your overall tone of voice while posting here as as a start. Thank you in advance for doing so in the future.

As for potential AGCCS case, unable to comment prior reviewing all the relevant information and evidence presented. It doesn't mean you shouldn't try it though. 

Sorry, Yes i will!

 

 

[balotelli]

@Casumo-Support

Quote

 

Yes, we are. You can read more under section 11. of our terms and conditions on our page.

When it comes to Sweden then eCOGRA is not the valid way of handling complaint cases. Then you should be in contact with konsumentverket.

Alternatively you can contact the EU commissions Online Dispute Resolution.

 

 

Waited for the money since 20 Sep. 2-7 days they said. But should be inside after 3 days. Ask if they have the right account and they answer yes. Requests receipt but receives no receipt. Calls the bank who cannot see anything incoming. TODAY 7th day they say it was wrong.

 

SERIOUSLY, they just delaying now or what ....

 

20 sep

A payment of this amount has already been made to your bank account which was linked to the gaming account.

 

Me Sep 24

 

Hey!

Can you attach a receipt for your payment Thank you.

 

Casumo

We sent a withdrawal to you manually on September 20, 2019 at 10:01 am to your bank account ending at 5121.

A manual withdrawal takes between 2-7 business days to appear in your account. Therefore, the money should show up to the bank account with final numbers 5121 by Tuesday next week.

 

 

TODAY

 

Looks like there was a problem with the transaction, as we got the money back tonight.

We have tried to send the withdrawal again now.

Lesson for the trouble, Steve!

 

@CasumoLouis @CasumoAndy @Casumo Casino 

 

[pinnit2015]

Personally mate I’d cease on the forums re this and go down the route suggested: complaints/euro dispute or whatever has been mentioned.

Whilst it’s good to draw others’ attention to issues or ask for views, I think there reaches a point whereby you are just circling the drain and nothing will get resolved until you lodge a formal complaint etc. 

[balotelli]

On 10/1/2019 at 2:33 PM, pinnit2015 said:

Personally mate I’d cease on the forums re this and go down the route suggested: complaints/euro dispute or whatever has been mentioned.

Whilst it’s good to draw others’ attention to issues or ask for views, I think there reaches a point whereby you are just circling the drain and nothing will get resolved until you lodge a formal complaint etc. 

 

I got the 6K today sent 20 sep. 

I will now write a new letter with more evidence and also ask why they said yes to 2019.When I only point out 17-18. Didn't care then or because they got Swedish license in 19.

 

If we can't meet each other on mail. It's gonna be Casumos first worst case of behavior. They have soo Good reputation here and answers fast.

 

So it will truly be interesting for people to see how a vip is treated until they are bankrupted. AND THEN THEY BLOCK YOU

You said on Skype that you was my friend  

 

[balotelli]

On 9/22/2019 at 11:59 PM, Flatzem said:

 

I think they didn't stop you cause they liked getting all the money from a gambler, it was easy money for them so they kept doing it and like that phrase taking candy from a baby,  and then only later when you started requesting chat logs and investigating and showing serious signs that you are out of funds, that you got drained and rinsed,  that they realised things got serious  and the relationship had to come to an end ,they got uncomfortable and also the fines they were hit with for various reasons relating to RG so they were hoping to make you go away with a 6k parting gift.

Yes I didn't know about the fines. I love casumo or loved. Read the fines and understood I was that stupid idiot that they played and was my friend. Skype, phone etc.

I was so happy on Christmas when I got an iPad 4 mini. OMG how I thanked him..

I put 2 300 000 sek  in that casino I could bought a factory of iPads haha... 

 

I like the toaster though tefal optigrill.

 

I didn't thought they would say yes the first mail. But 6k of 230000 cmon. How did you even calculate. Well se what happens 

 

[balotelli]

On 9/22/2019 at 10:16 PM, cocopop3011 said:

Oh no it's okay, I believe you I was just trying to get a better understanding on the years prior to 2019.  So going forward, what is your plan with this? And may I ask if you have taken any steps with your addition yet? Did you manage to take a look at the guides that were suggested to you in the previous posts?

It's hard but have downloaded gamban to computer. But doesn't work on iPhone 

[balotelli]

On 9/22/2019 at 4:12 PM, pinnit2015 said:

There was a documentary recently and they had one of the current/former Ladbrokes VIP managers who said that it's what the management used to refer to VIP players as - think the point being was 'take them to the horse racing, plough them with Champagne at Ascot, and get as much ££££ as you can'

To be fair, a lot of other places employ the same tactic (albeit at different level) to keep their customers coming back for more but with casinos it can be a tad more insidious IMO. 

Best course of action is to go to the ADR and see what happens and then just try and forget about it and move on, whatever the outcome. 

What is adr?

[pinnit2015]

7 hours ago, balotelli said:

What is adr?

Alternative Dispute Resolution (ecogra etc)

[pinnit2015]

8 hours ago, balotelli said:

It's hard but have downloaded gamban to computer. But doesn't work on iPhone 

Betblocker.org can be used on iphones.