Casino asking for full bank statement, can't cover any information at all.

[Siggi 1]

Is this a bit strange?

Trying to withdraw to my bank, I have submitted my bank statement which shows account number, Sort code, IBAN, BIC and my address.

I have covered how much money I have in my account and my transactions but apparently I'm now allowed to do this.

I have always done this with all other casinos and it has been ok. Note none of my deposits were made using my bank account.

Why do they need to see how much I have in my bank account and where I buy my groceries? 

[pinnit2015]

37 minutes ago, Siggi 1 said:

Is this a bit strange?

Trying to withdraw to my bank, I have submitted my bank statement which shows account number, Sort code, IBAN, BIC and my address.

I have covered how much money I have in my account and my transactions but apparently I'm now allowed to do this.

I have always done this with all other casinos and it has been ok. Note none of my deposits were made using my bank account.

Why do they need to see how much I have in my bank account and where I buy my groceries? 

They don't. 

General rule - if a persons wealth (be it salary/inheritance/house sale etc) and the activity (in this case, playing casino games) is in line (or consistent) with that then there is NO reason for them to see ANY of your transactions. In fact, it arguably breaches GDPR - they have requested information that is in excess of the purpose to which they have requested it.  

Hold on - just seen this isn't even SOW, which makes it worse. 

But same answer as above - they don't. What casino is it?

[TheAverageGuy]

Just tell them you appreciate a partner who wants to share even the most private and intimate details, you're absolutely on board.. as soon as they show you theirs you'll show them yours.

[Siggi 1]

1 hour ago, pinnit2015 said:

They don't. 

General rule - if a persons wealth (be it salary/inheritance/house sale etc) and the activity (in this case, playing casino games) is in line (or consistent) with that then there is NO reason for them to see ANY of your transactions. In fact, it arguably breaches GDPR - they have requested information that is in excess of the purpose to which they have requested it.  

Hold on - just seen this isn't even SOW, which makes it worse. 

But same answer as above - they don't. What casino is it?

It's Bcasino.

[pinnit2015]

Presumably the purpose of asking for the statement is to verify the bank account is yours. Showing all your spend does not enhance that, or prove anything. Ergo, it's not needed IMO.

Even then...it's such a weak check. Anyone with half decent skills and the bank logo could mock it up in 30 minutes anyhow. 

Selling data is a real concern. Asking for unnecessary information doesn't help this. 

 

[TheAverageGuy]

At best they could ask that you show the statement with balances etc covered off for privacy, but the most recent transaction to your funding source uncovered if they wanted to tie your account to say an ewallet that you used to deposit at the casino... and that’s stretching it pretty thin.. there isn’t anything at all to be served by them knowing your personal spending habits or account balances within the framework of a regulatory KYC.

 

I stand by “show me yours and I’ll show you mine, if that doesn’t float your boat then let’s “for the record” have you explain the unnecessary delay in releasing the funds that are rightfully mine, despite being provided with everything the regulations of your license require.. and once that’s noted in the transcript please provide me with the contact information for your  data protection officer”

 

but then.. I can be a touch hard headed at times, “pretty pretty please sir may I have my money?” May be less standoffish 

[ValDes]

The same bCasino? 

https://www.askgamblers.com/casino-complaints/bcasino-delaying-payment-by-excessively-using-gdpr-regulations-to-avoid-paying-a-cash-win

[pinnit2015]

That's a good case....from what i see they requested SOW/SOF on the first deposit?500 quid is not even enough for the 2k enhanced due diligence, never mind the SOW!

And as for picking up on their betting patterns - based on 1 deposit? Lord.....

And i'd like to see where exactly the regulations state that they request this upon the first bet. 

 

[jointroller]

On 2/27/2019 at 6:27 PM, Siggi 1 said:

Is this a bit strange?

Trying to withdraw to my bank, I have submitted my bank statement which shows account number, Sort code, IBAN, BIC and my address.

I have covered how much money I have in my account and my transactions but apparently I'm now allowed to do this.

I have always done this with all other casinos and it has been ok. Note none of my deposits were made using my bank account.

Why do they need to see how much I have in my bank account and where I buy my groceries? 

It is extremely strange. The only transaction they can ask  (and you can still say no, its your personal account and transaction details are private) to be visible is the one you made to deposit to that casino. 

[Siggi 1]

Everything has now been sorted and I have received my withdrawal. They were very adamant about seeing my full statement then all of a sudden they didn't need to. Thanks guys

[pinnit2015]

2 hours ago, Siggi 1 said:

Everything has now been sorted and I have received my withdrawal. They were very adamant about seeing my full statement then all of a sudden they didn't need to. Thanks guys

Yeah, it’s always funny that... casinos claim ‘regulations’ etc tell us we must blah blah... u push back, and sometimes they do this. Either they don’t know what they’re talking about or they relax their demands...gee whiz.

 

[cocopop3011]

3 hours ago, Siggi 1 said:

Everything has now been sorted and I have received my withdrawal. They were very adamant about seeing my full statement then all of a sudden they didn't need to. Thanks guys

Fantastic news! Enjoy your winnings.

[blondie]

Glad to hear everything turned out to be well! But I have to agree with pinnit, there's no reason why a casino should see all of your transactions, balance or anything really, except for the banking details you had already given to them from the very start.

[jointroller]

18 hours ago, Siggi 1 said:

Everything has now been sorted and I have received my withdrawal. They were very adamant about seeing my full statement then all of a sudden they didn't need to. Thanks guys

They were clearly using it to hold your withdrawal, I'd never play there again. Bcasino was it?

[cocopop3011]

On 3/5/2019 at 1:26 PM, jointroller said:

They were clearly using it to Hold your withdrawal, I'd never Play there again. Bcasino was it?

Yes the original post is about bCasino.

[RachelBuckland]

Good luck for you! Hope you'll manage to do this and we will try it.

[wickman66]

I have just had same email from monster casino after trying to withdraw my money since 21st May but I’m not giving them this info 

[cocopop3011]

On 7/15/2021 at 5:22 PM, wickman66 said:

I have just had same email from monster casino after trying to withdraw my money since 21st May but I’m not giving them this info 

Hi and welcome to the forum.  They've asked you for a full bank statement you mean?

[Featherscale]

  **NOTE**  New to AskGamblers.  New to participating in a forum.  If I should post this elsewhere or I cut in somehow please tell me how it is regarding forum etiquette.    **END OF NOTE**

I have a similar problem with a casino.   I'm a regular daily player at this casino going on 4 years.  I will deposit multiple times in a day here.  I've withdrawn many times as well.  I'm verified (ID, residence, and banking info all verified)....  There's been some changes recently at the casino...(unsure if this is at all relevant to my problem but I'm a little lost and never had issues like this since these changes)  I've notice that their "lock" feature is no longer available (lock withdrawal option unable to cancel once locked) as well as this new withdrawal procedure.  It's basically a way to make withdrawals smaller and increase wait to get paid out.  "Balancing net deposits" is now in place, where one can only withdraw amount of net deposits first. wait til its processed before withdrawing any amount over (if any).    

I have been doing well lately.  I wouldn't call my activity abnormal though.  Summer may show a bit of a spike it.....but this "Checks or SOW" seems rediculous to be at the only time in the years playing here,  where my recent gaming is actually going to win this quarter.   And my withdrawals have not exceeded an amount I've withdrawn before.  My last withdrawal did happen to be the first time where I have to withdraw this net deposit first before I plan to withdraw the rest (still a combined amount I've withdrawn at one time in the past)  So I requested the first withdrawal and the next time I attempted to log in (to withdraw the amount after balancing net deposits transaction) my account was blocked.

I've been back and forth with support for two months now, blocked, my withdrawal never arrived, and I still have the rest of winnings leftover to withdrawal still in my player account....I think, but I have no access to check.     

So the email from support keeps name-dropping that they're this "highstreet bank" and are obligated to make sure i have a legitimate source of funds as well as I'm betting within my means. 

They sent a list of document options I can submit to them.  So I gave them a bank statement of income only with everything else censored.  This was not accepted.  The "edited" docs.....so I filtered it to show only that and sent them a non censored statement with the same info of just income. Of the past 60 days.  With balances beside the income transactions.  

This wasn't enough and they wanted proof of the income, so I sent the customer receipts of my work.   That's wasn't enough and they keep changing what they exactly need.  

 I read  TheAverageGuy 's post above...it sounded very suiting and after some brushing up on applicable ts and cs..... I pressed back.  I've been firm reminding them I've already complied and they don't need anymore of what they already have. ..Which is all the numbers to be me and just go look themselves, I wouldn't even need to be there.   I basically tried to cover key points I read in the forum.  I mentioned everything I thought would quash it.  Didn't work.

They kept pressing the info.   I then messaged the management and explained everything. 

(in short) I got this response.....some t and c quotes, the promise that their excessive data collection is secure and that this is inevitable and can't be negotiated nor avoided.

I messaged their gaming authority, and they told me to go to ecogra which I have yet to do.....the checklist before starting a file with them for help (to see if its a issue they will deal with) doesn't exactly include this issue.

Anyone's insight or suggestions would be much appreciated.  

 

[pinnit2015]

If any casino asks for bank statements etc (most can't even interpret regulations, let alone forensic account) and refuse to process w/d just instigate an account closure and kickstart the process of getting the funds released. May take a while. Some may tell you this how it works - it isn't and if they say otherwise they're lying and/or incompetent. I've seen VS holding firm over this and saying; we must receive. Go on at them...and they back down. Tells me a. what they were saying at the start was a lie or,b  per above, deciding to breach their licence conditions. Clue - the answers a. 

What company, truly believing they are doing what they do cos of their licence, would suddenly decide to breach that because you go back to them? Not many/any. 

Some may supply free of own will, horses for courses i guess. 

Presume it's casumo you're talking about? UK?

[pinnit2015]

Ask for the a/c to be closed - there's a process they have to follow and they'll need to reach a decision as to a. release funds or b. refer it to, if UK, the relevant authority that deals with Money Laundering etc. Either way, providing ur not Pablo Escobar, the money should reach you. 

Reviewing for affordability is not now, nor ever will be, a reason for holding onto a w/d

[Featherscale]

Agreed.  It's a  UK/Malta Casino: RIZK 

Thank you for your time and advice.  I understand the scenario/option you have described above.  A card I didn't have before; invaluable.  Much appreciated

I would however, like to attempt one last time, directly, conversing this all away..  

The conversation I've had with support has been vague and repetitive  (and possibly automated).   Their reasons are shady & the docs they requested of me kept changing.  It wasn't random and they kept repeating  "betting within my means"  and "legitimate source of funds".   They further explained that "we want to make sure you are using money which you can afford to lose and are comfortable with losing. This was we can be sure you are playing responsibly and for fun. Regarding the source of funds this just means we need to see where the funds originated from, for example if it was from current or past employment, money from property sale this was we can verify it was from a legitimate source."

 "reviewing for affordability"  already quashed.    As for the "for fun" part....isn't that the term usually given to playing a game for free and for no money?  VS Playing for money and with money? Ya what's up with that statement?  There is a play for real or play for fun option and I play exclusively for real.     Either way, how does that even support their claim when they're talking about playing for real terms?  Terms that aren't even valid.....oh boy.   I've escalating matters internally but still, I keep getting pressed for this pointless, full bank account activity.  They're not going to get that.  The T&Cs suddenly got interesting tho.

Exhibit A:         Their T&Cs basically say they can ask for anything at all that they consider necessary to complete their checks.  

Exhibit B:         Then there is this juicy T&C SEVERABILITY If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

OK, so, they can exaggerate the T&C's to the point where the rules could be unlawful, & are more than likely there to intimidate whoever thinks it's valid because it is written, the people in control will sound so sure - they'll absolutely live and die for this obligation.. I made a withdrawal x2 , triggering the block status and this contractual tactic move to ultimately scrape every bit of data they can  from me....an action; severable.......Oh ya and they have all my money on hold until I comply ....I think this is where severability becomes an "abuse of power"...not quite that but the same brand....abuse of position/control/duty/purpose/...etc.....  It's exactly that, because Exhibit B is included, to wash away,  sever all responsibility, its placed strategically near the end but not quite the end  (I didn't see it the first read about) and pretty much says everything you agreed too is possibly unlawful/not enforceable......but they will keep asking for the unaskable because it is written & you agreed.   They're obligated to mislead you to submit your gold, your bank history, your cookies, your rights, your freedom eventually.  This is a nasty...something, I got to go read some more.  RIZK also mentions that laws and T&CS are governed by Maltese courts.....my question here is, this stuff is also governed by the country they're operating in, right?  Alot of salt will be needed for anymore T&CS from  RIZK.  Get Right, Or Get Left.         FIN

****One last thing *****

You're spot on,  pinnit2015.  "Selling data is a real concern. Asking for unnecessary information doesn't help this."  

"Real concern" will be an understatement regarding that very soon, if it isn't already. 

Gang Warily

[pinnit2015]

4 hours ago, Featherscale said:

Agreed.  It's a  UK/Malta Casino: RIZK 

Thank you for your time and advice.  I understand the scenario/option you have described above.  A card I didn't have before; invaluable.  Much appreciated

I would however, like to attempt one last time, directly, conversing this all away..  

The conversation I've had with support has been vague and repetitive  (and possibly automated).   Their reasons are shady & the docs they requested of me kept changing.  It wasn't random and they kept repeating  "betting within my means"  and "legitimate source of funds".   They further explained that "we want to make sure you are using money which you can afford to lose and are comfortable with losing. This was we can be sure you are playing responsibly and for fun. Regarding the source of funds this just means we need to see where the funds originated from, for example if it was from current or past employment, money from property sale this was we can verify it was from a legitimate source."

 "reviewing for affordability"  already quashed.    As for the "for fun" part....isn't that the term usually given to playing a game for free and for no money?  VS Playing for money and with money? Ya what's up with that statement?  There is a play for real or play for fun option and I play exclusively for real.     Either way, how does that even support their claim when they're talking about playing for real terms?  Terms that aren't even valid.....oh boy.   I've escalating matters internally but still, I keep getting pressed for this pointless, full bank account activity.  They're not going to get that.  The T&Cs suddenly got interesting tho.

Exhibit A:         Their T&Cs basically say they can ask for anything at all that they consider necessary to complete their checks.  

Exhibit B:         Then there is this juicy T&C SEVERABILITY If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

OK, so, they can exaggerate the T&C's to the point where the rules could be unlawful, & are more than likely there to intimidate whoever thinks it's valid because it is written, the people in control will sound so sure - they'll absolutely live and die for this obligation.. I made a withdrawal x2 , triggering the block status and this contractual tactic move to ultimately scrape every bit of data they can  from me....an action; severable.......Oh ya and they have all my money on Hold until I comply ....I think this is where severability becomes an "abuse of power"...not quite that but the same brand....abuse of position/control/duty/purpose/...etc.....  It's exactly that, because Exhibit B is included, to wash away,  sever all responsibility, its placed strategically near the end but not quite the end  (I didn't see it the first read about) and pretty much says everything you agreed too is possibly unlawful/not enforceable......but they will keep asking for the unaskable because it is written & you agreed.   They're obligated to mislead you to submit your gold, your bank history, your cookies, your rights, your freedom eventually.  This is a nasty...something, I got to go read some more.  RIZK also mentions that laws and T&CS are governed by Maltese courts.....my question here is, this stuff is also governed by the country they're operating in, right?  Alot of salt will be needed for anymore T&CS from  RIZK.  Get Right, Or Get Left.         FIN

****One last thing *****

You're spot on,  pinnit2015.  "Selling data is a real concern. Asking for unnecessary information doesn't help this."  

"Real concern" will be an understatement regarding that very soon, if it isn't already. 

Gang Warily

This is the thing - you're under no obligation to supply anything; if you were, then data protection and privacy laws would be severely undermined as it essentially amounts to coercion. Sure, if the player doesn't supply , cut the account off and, if a reasonable degree of suspicion, refer the matter to the national crime agency etc. 

Think the terms and conditions are left a bit wide 'ask for anything' as sometimes you , when docs etc come in,  might ask for something that you've not outlined. But that doesn't mean, in the spirit of the law, that you can say 'I will only process the withdrawal if you show you've had ur Covid Jabs' - it still needs to be reasonable and proportionate. 

No doubt that some of the terms, as i've said repeatedly, in some casino's sites are unlawful/not fair - unfortunately the only way to test them is in court. And they know that. 

As for you t and c in different countries - pass, my law knowledge is a bit fuzzy now but i imagine it to be a question of enforceability 

Rizk used to be a good casino, now they're not - i had a fight with them cos i deposited and as soon as i did they locked the account for 2 days and sent me a SOF as soon as i did: pretty rogue behaviour IMO. 

[heathterry]

Hy, I've never had anything like this. But once in a discussion with some players who have more gaming experience, I understood that such cases are for the pltforms and casinos to ensure that players will be able to pay their losses in the game. I don't think that's your case, but often this is an element of security. Here I use for many years https://yummyspins.com/list/casino-bonus-codes/ and here all the security elements are well thought out and useful both for players and for the administrators of this platform. If there's anything else I can help you with, Please tell me.

[cocopop3011]

On 9/22/2021 at 8:17 AM, heathterry said:

Has anyone ever won huge amounts of money playing Poker or casino? A friend of mine once won 10,000 but I achieved the same success

Hi and welcome to the forum.

I've never won 10,000 but I have won 5,000 once but on slots not poker. My advice would be jut because your friend was won that amount doesn't mean it's easy. Players play for years, a lifetime and may still never achieve that in a single cashout.