Featherscale

Agreed. It's a UK/Malta Casino: RIZK Thank you for your time and advice. I understand the scenario/option you have described above. A card I didn't have before; invaluable. Much appreciated I would however, like to attempt one last time, directly, conversing this all away.. The conversation I've had with support has been vague and repetitive (and possibly automated). Their reasons are shady & the docs they requested of me kept changing. It wasn't random and they kept repeating "betting within my means" and "legitimate source of funds". They further explained that "we want to make sure you are using money which you can afford to lose and are comfortable with losing. This was we can be sure you are playing responsibly and for fun. Regarding the source of funds this just means we need to see where the funds originated from, for example if it was from current or past employment, money from property sale this was we can verify it was from a legitimate source." "reviewing for affordability" already quashed. As for the "for fun" part....isn't that the term usually given to playing a game for free and for no money? VS Playing for money and with money? Ya what's up with that statement? There is a play for real or play for fun option and I play exclusively for real. Either way, how does that even support their claim when they're talking about playing for real terms? Terms that aren't even valid.....oh boy. I've escalating matters internally but still, I keep getting pressed for this pointless, full bank account activity. They're not going to get that. The T&Cs suddenly got interesting tho. Exhibit A: Their T&Cs basically say they can ask for anything at all that they consider necessary to complete their checks. Exhibit B: Then there is this juicy T&C SEVERABILITY If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent. OK, so, they can exaggerate the T&C's to the point where the rules could be unlawful, & are more than likely there to intimidate whoever thinks it's valid because it is written, the people in control will sound so sure - they'll absolutely live and die for this obligation.. I made a withdrawal x2 , triggering the block status and this contractual tactic move to ultimately scrape every bit of data they can from me....an action; severable.......Oh ya and they have all my money on hold until I comply ....I think this is where severability becomes an "abuse of power"...not quite that but the same brand....abuse of position/control/duty/purpose/...etc..... It's exactly that, because Exhibit B is included, to wash away, sever all responsibility, its placed strategically near the end but not quite the end (I didn't see it the first read about) and pretty much says everything you agreed too is possibly unlawful/not enforceable......but they will keep asking for the unaskable because it is written & you agreed. They're obligated to mislead you to submit your gold, your bank history, your cookies, your rights, your freedom eventually. This is a nasty...something, I got to go read some more. RIZK also mentions that laws and T&CS are governed by Maltese courts.....my question here is, this stuff is also governed by the country they're operating in, right? Alot of salt will be needed for anymore T&CS from RIZK. Get Right, Or Get Left. FIN ****One last thing ***** You're spot on, pinnit2015. "Selling data is a real concern. Asking for unnecessary information doesn't help this." "Real concern" will be an understatement regarding that very soon, if it isn't already. Gang Warily

**NOTE** New to AskGamblers. New to participating in a forum. If I should post this elsewhere or I cut in somehow please tell me how it is regarding forum etiquette. **END OF NOTE** I have a similar problem with a casino. I'm a regular daily player at this casino going on 4 years. I will deposit multiple times in a day here. I've withdrawn many times as well. I'm verified (ID, residence, and banking info all verified).... There's been some changes recently at the casino...(unsure if this is at all relevant to my problem but I'm a little lost and never had issues like this since these changes) I've notice that their "lock" feature is no longer available (lock withdrawal option unable to cancel once locked) as well as this new withdrawal procedure. It's basically a way to make withdrawals smaller and increase wait to get paid out. "Balancing net deposits" is now in place, where one can only withdraw amount of net deposits first. wait til its processed before withdrawing any amount over (if any). I have been doing well lately. I wouldn't call my activity abnormal though. Summer may show a bit of a spike it.....but this "Checks or SOW" seems rediculous to be at the only time in the years playing here, where my recent gaming is actually going to win this quarter. And my withdrawals have not exceeded an amount I've withdrawn before. My last withdrawal did happen to be the first time where I have to withdraw this net deposit first before I plan to withdraw the rest (still a combined amount I've withdrawn at one time in the past) So I requested the first withdrawal and the next time I attempted to log in (to withdraw the amount after balancing net deposits transaction) my account was blocked. I've been back and forth with support for two months now, blocked, my withdrawal never arrived, and I still have the rest of winnings leftover to withdrawal still in my player account....I think, but I have no access to check. So the email from support keeps name-dropping that they're this "highstreet bank" and are obligated to make sure i have a legitimate source of funds as well as I'm betting within my means. They sent a list of document options I can submit to them. So I gave them a bank statement of income only with everything else censored. This was not accepted. The "edited" docs.....so I filtered it to show only that and sent them a non censored statement with the same info of just income. Of the past 60 days. With balances beside the income transactions. This wasn't enough and they wanted proof of the income, so I sent the customer receipts of my work. That's wasn't enough and they keep changing what they exactly need. I read TheAverageGuy 's post above...it sounded very suiting and after some brushing up on applicable ts and cs..... I pressed back. I've been firm reminding them I've already complied and they don't need anymore of what they already have. ..Which is all the numbers to be me and just go look themselves, I wouldn't even need to be there. I basically tried to cover key points I read in the forum. I mentioned everything I thought would quash it. Didn't work. They kept pressing the info. I then messaged the management and explained everything. (in short) I got this response.....some t and c quotes, the promise that their excessive data collection is secure and that this is inevitable and can't be negotiated nor avoided. I messaged their gaming authority, and they told me to go to ecogra which I have yet to do.....the checklist before starting a file with them for help (to see if its a issue they will deal with) doesn't exactly include this issue. Anyone's insight or suggestions would be much appreciated.