Vegasland Casino: Withdrawal Issues

[ValDes]

Vegasland Casino. Still no payment since 31st Oct. Only joined in Sept made one withdrawal and now they are accusing me of fraud. Never in all the sites have I used not paid my withdrawal request or accused me of cheating, how one can is beyond me. Ron has now stated they will not reply to my emails all this for £260. Who do I formally complain to on the complaints form as their casino Vegasland is not in the drop down box.

 

Hey there,

 

Yeah, unfortunately AskGamblers Complaints Team do not accept complaints against operators which we still didn't review yet. 

 

How to proceed further: 

 

1/ Go to the operator's web page and find the licence seal logo on the bottom - https://prnt.sc/lwvmco

 

2/ Click on it and you'll be redirected to a page generated by the current regulatory body authenticating the validity of their operating licence. 

 

3/ Scroll down a bit and you will notice a "File a complaint" button - https://prnt.sc/lwvn2r

 

Good luck.  

[Ammmiii]

I have a problem also vegas land casino

[martinsmum13]

Hi all can i just say that vegasland withdrawals are now hitting my bank within 3/4 days and I don't have any issues with them the payouts from games are pretty high and I do believe they were just experiencing issues with their banking providers 

Yorkiegal1

[Sarahhor]

They most definitely would have had problems with their payment processors and will continue to until they get a UK license.  M/C and Visa go after the payment processors as will the UKGC as it's not cost effective to go after the Casino.  The payment processors were probably keeping the money to pay for chargeback processing fees. I see that there are lots of UK people depositing on their site.  I was lured in to their site with an email and an offer of a free £5.  I saw that they had NetEnt games so thought that they were legitimate.  I played the free £5 on one of their games.  I then deposited but played on a different game.  On my second deposit  I tried the NetEnt game and it wouldn't load.  Online chat came up with ridiculous excuses and wouldn't answer the most basic question as to whether they have a UK license.  She said that a team were trying to fix so I could load and play the NetEnt games.  I've been speaking with Ron.  Their site is fraudulent.  My advice, don't deposit there.    If they don't pay out, simply do chargebacks.  I love how Ron is trying to make me responsible for them not having a UK license.  What a weird way of thinking.  That's like saying someone that is a victim of a crime is at fault as they should know that the perpetrator is not allowed to do it!!!  I'm writing to NetEnt, UKGC and informing my bank so they'll go after their payment processor and reverse my deposits.   Shocking site!  

[pinnit2015]

The issue with chargebacks across banks for this is that you need to show you've purchased goods/services that haven't been delivered. I know some banks are more flexible over this than others - try explaining Casino licensing to a bank . The case is stronger, for example, if the casino is withholding winnings from the transaction: then you can link to failure to supply a service. Same for pirated games - showing they let you play illegal/pirated games makes the case strong. I'd have thought taking monies from non UKGC casinos would see the processors in violation of the Scheme rules.....

Deposit at a casino, it's not credited and they refuse to repay it - clear cut. The above is a bit more ambiguous. 

Unfortunately in trying to explain the situation many players twist themselves in knots and can find themselves in trouble by essentially saying 'this is a fraudulent transaction - i never made it' - it's easily done if you feel aggrieved with an operator.

As for this 'negative database' that frequently used by casino's (more informally) - such a thing, if it exists,  is on the cliff edge of being incompatible with GDPR etc: unless they can link it to intentional fraud I presume holding such data would be a no no. 

One option as intimated is to look up gambling transactions with UKGC licensing - but i don't know how feasible that would be in practice. 

Remember as well that CB isn't enshrined in law, it's just the scheme rules- you'd have a better chance with section 75 protection using a credit card in which it's basically the CC company making the transaction. 

 

[pinnit2015]

You must ask each prospective customer to identify his or her physical location at the time of the activity. Some jurisdictions prohibit gaming; if your customer is in one of these locations you must not proceed with the transaction.

That's part of the card scheme rules. My knowledge of it's patchy but AFAIK a breach of the card scheme fine is handed down to the acquiring bank who in turn will pass it on to the merchant - or even terminate the relationship. 

As noted by Sarahhor, there may be scope for organisations like UKGC to link in with the card issuer's - failing that, the casino's may run out of banks prepared to do business with them as they're being fined left right and centre. 

[Stekno]

I have been waiting since the 20 November 2018 for a payment of £5100, firstly they said I inputted my Iban number incorrectly then made up some other excuse, on the 11th January I was told my payment was cleared and I would receive my money in 30 working days ( I have all the emails to prove) I have requested an update as I still haven’t been paid and now they now longer respond to emails, I have lodged a complaint with there licensing provider but not heard anything back from them yet. Any help or advise would be much appreciated,

to anyone thinking of using this casino AVOID at all costs 

scammers

[cocopop3011]

9 hours ago, Stekno said:

I have been waiting since the 20 November 2018 for a payment of £5100, firstly they said I inputted my Iban number incorrectly then made up some other excuse, on the 11th January I was told my payment was cleared and I would receive my money in 30 working days ( I have all the emails to prove) I have requested an update as I still haven’t been paid and now they now longer respond to emails, I have lodged a complaint with there licensing provider but not heard anything back from them yet. Any help or advise would be much appreciated,

to anyone thinking of using this casino AVOID at all costs 

scammers

I would have said to follow the advice given above but it seems you've already carried out the requirement measurements. So is the withdrawal actually showing as approved in your account? When did you contact the liscensing agency?

[Stekno]

Hi they sent me an email on the 10th January 2019 stating it had been approved, then another email saying money should be in my account on the 26 February, now they no longer respond to emails and not heard anything from the licensing provider despite filling out the complaints from on there website, 

[cocopop3011]

On 3/4/2019 at 2:48 PM, Stekno said:

Hi they sent me an email on the 10th January 2019 stating it had been approved, then another email saying money should be in my account on the 26 February, now they no longer respond to emails and not heard anything from the licensing provider despite filling out the complaints from on there website, 

I would imagine the licensng providers will take some time to get back you, if they even do! When did you file the complaint with them?

[megaw221]

Anyone else had an email from these saying they have been taken over by Wallmer Promotion Ltd and to re submit any complaints/withdrawal issues? I've been chasing a withdrawal with them since 5th April and got the e mail about new owners last week. 

[Denboy]

I had the same email and have been waiting for a withdrawal of £1500 back from 15th April. 

I emailed Curacao about this and they responded initially quite fast,but now they seem to be ignoring my emails just like the Casino.

I believe I will never see my money and am shocked how they are still allowed  a licence.

Avoid them like the plague as they will scam you.