21 dukes casino withdrawal issues $129,000 win

[drogerman]

stop debating, hit a lawyer mate  

[pinnit2015]

I don’t even know how you’d start with court proceedings - would it need to be via their banana republic licensing in Curacao?

[drogerman]

yeah them being in Curacao does make things a tad more complicated

 

which reminds me ... with so many cases based in curacao, one lawyer could make a killing by moving there, or at least opening his office in curacao, no?

 

thats it im moving there now, i bet lawyer license cant be too expensive either

[pinnit2015]

Heard the weathers nice as well; well the suns always shining, on the casinos at least ;-)

 

To be fair, it wasn’t that long ago that the MGA (or whatever they were called then) were pretty limp wristed and, generally, a waste of space but they turned a corner so there is hope :-p

[drogerman]

Heard the weathers nice as well; well the suns always shining, on the casinos at least ;-)

 

To be fair, it wasn’t that long ago that the MGA (or whatever they were called then) were pretty limp wristed and, generally, a waste of space but they turned a corner so there is hope :-p

 

well you never know. For all you know in a few years they might be filming a movie based on us and our success as Curacao businessman/lawyers. 

 

They will name it .... The Wolf of Curacao.

[pinnit2015]

Hopefully the OP doesn't need to fly out there to sort it out. 

 

One can only imagine falling ill and waking up on the doctors table to be met with the words 'Don't worry, I'm fully licensed by the Curacao Gaming Authority to perform this'

 

And that's before you realise he's 6. 

[Fiekie247]

I dont even know what to say in this situation but if that was my $129 000 - Ill get a lawyer immediately...

 

I know that's my Dodge Charger SRT8 Hellcat 6.1L guaranteed...

[ValDes]

I am just going to see what they come up with first. If the complaint on Ask Gamblers doesn't work, I will be taking every step necessary to receive this money.

 

The complaint "reply timeframe" was down to 11hours, and it just randomly went back up to 96hours & Askgamblers replied saying;

"AskGamblers Complaints Team is awaiting 21 Dukes Casino team to provide the required information."

 

What does this usually mean?

Does that mean that 21Dukes HAVE contacted them & Askgamblers have requested evidence to prove their case?

Or does it mean that Askgamblers have attempted to contact 21Dukes to request evidence, but 21Dukes is yet to respond?

 

 

 

It means both... They have sent some info but AskGamblers Complaints Team found it insufficient, therefore a request for more details info and proofs has been sent. Again... 

[Gilly1810]

I dont even know what to say in this situation but if that was my $129 000 - Ill get a lawyer immediately...

 

I know that's my Dodge Charger SRT8 Hellcat 6.1L guaranteed...

 

 

I managed to get it up tp $153,000, then down to $145,000, up again to $148,292. By the time they advised me that I was able to withdraw the funds, the official withdrawal amount was $140,126.52. 

 

I would like to take this further, but am unsure where to begin.

Anyone have any ideas?

[Gilly1810]

It means both... They have sent some info but AskGamblers Complaints Team found it insufficient, therefore a request for more details info and proofs has been sent. Again... 

 

 

 

 

Soooo, I should take that as a good sign correct?

[ValDes]

I managed to get it up tp $153,000, then down to $145,000, up again to $148,292. By the time they advised me that I was able to withdraw the funds, the official withdrawal amount was $140,126.52. 

 

I would like to take this further, but am unsure where to begin.

Anyone have any ideas?

 

Strongly encourage you to have a bit more patience and wait for the outcome of your AGCCS case before doing anything else. You will be either paid in full (hopefully!) or at least be in aware (finally!) why you have been refused such a staggering amount of winnings to be paid accordingly. 

 

Soooo, I should take that as a good sign correct?

 

Could not engage into any kind of speculations since I'm not 100% in aware of all details. Still, the fact that you have been given the run around till now is actually a bad sign. 

 

Regardless the scenario in which your case will further evolve to, strongly encourage you to limit the forum discussions referring to your complaint and focus on your AGCCS activity instead. Now is the right time to be as active, detailed and honest as possible so that AskGamblers Complaints Team would stand 100% behind your claims. 

[Gilly1810]

I won’t be taking any further action until AGCCS is finalised.

I will refrain from posting on this thread until I receive an update.

Thanks

[drogerman]

Smart thing to do

 

Just make sure to let us know what happened in the end, i hate when people just disappear when their complaint is solved

[Gilly1810]

Will definitely comment on here once I receive an update.

 

Tell me about it

[Gilly1810]

They responded once sayint the same thing they did in the email.

I demanded evidence then they stopped responding & the case has been marked unresolved.

Where do I go from here?

[ValDes]

They responded once sayint the same thing they did in the email.

I demanded evidence then they stopped responding & the case has been marked unresolved.

Where do I go from here?

 

Option #1: Request your complaint to be reopened. According to AGCCS Terms you could do that twice. 

 

Option #2: Forward the matter in front of the relevant regulatory body. 

 

Strongly encourage you to use option #1. 

[Flatzem]

So reason you won so much is cause you treated the balance as playmoney and now you want them to treat it as real money but by having multiple accounts (cause of forgetting passwords/emails) you gave them a perfect way out of having to pay you. They looked for an excuse when you cornered a rat and then gave them an escape path. Anyway I know what its like not to get paid when you thought you were going to get paid I had something like that happen this year. It sucks.

[Gilly1810]

What do you mean 'treated the balance as play money" That never happened.  I said it FELT like play money- never said i treated it as such.. ..
They have not provided ANY evidence at all.They are ignoring me from every direction. IF they had evidence, why havnt they just provided it? They are stalling because they have nothing

[Gilly1810]

What do I do about them fabricating evidence? They have claimed I made a seperate account 2 days before the account I won on, but it is a blatant lie. The user name on that account is something I would have never used. 

[ValDes]

What do I do about them fabricating evidence? They have claimed I made a seperate account 2 days before the account I won on, but it is a blatant lie. The user name on that account is something I would have never used. 

 

Hey there, 

 

Well, have just checked your case and must admit the evidence so far are not quite working for your cause as it seems you have indeed created those accounts...

 

Would like to use the occasion to remind you that further assistance on the matter could be requested from the relevant regulatory body. In your case that would be Curacao. 

[Gilly1810]

If I could fly over there and create & download the google archive infront of them- I would. I just dont know how to prove my case. 

[Gilly1810]

I never created the account they are claiming I did. 
The only "evidence" 21Dukes has provided is a screenshot of an apparent registration on their end with another one of my email addresses.
This could be easily fabricated. As it is a fairly large sum of money they owe me, in my opinion this is something a casino would do to avoid paying out a customer. 

I have done history searches on every device my family & I own. There is no history at all of any connection with 21Dukes casino before the day I registered my actual account.

I have downloaded a complete & un-edited archive of ALL history/ emails/ searches/ site visits etc etc with nothing to be seen regarding 21Dukes. 
I downloaded an archive of the email address they claim I registers with- this archive includes every single piece of information that has ever gone through that email- including deleted/ archived emails-and once again there is nothing in this HTML Mbox folder even remotely mentioning 21Dukes.

When you register with 21Dukes you automatically receive a Welcome email- this was not received by my email they are referencing. 
No promotional/ bonus/ free spin emails from them- and anyone that has been registered with 21Dukes would have an adea of how many emails 21Dukes send. 

 

The seperate account they are referring is registered with a user name that I would never use. All existing account names registered with me are almost identical- sometimes with slight variation in the 4 numbers at the end.But NEVER including the numbers on this apparent account. 

The email address in question is connected to a number of their affilate group casinos- which is how I am assuming they obtained it. 

 

I am 150% sure I did not register two accounts. I know this & I have actual evidence to support this. I am just unsure of jhoe to approach the whole situation.


I 

[pinnit2015]

Other than go to the regulator, the only course would be to speak to some in a legal capacity who can advise you of your position etc.

[Gilly1810]

What is "the regulator"?

[loecloec]

This is your worst nightmare. I always have my doubts with Curacao licensed casino’s.