Deleted review on AskGamblers

[Jeremy9]

Hello, I posted a review of casino and it got deleted. I got no information at all why this happened, just a note that they have deleted the review. Here is the review; do you think that I used insulting words or something like that? Am I giving too bad review for the casino? Let me hear your opinions.

 

"Very dissapointed. I had amazing luck and managed to win a lot, so I made a withdrawal total of 15 000 euros (3 times 5000e). After that, I got to a point, where I had 19 000 euros left. I was promised 15% cashback for all the lost money. Well, as a gambler you can guess what happened; I managed to lose ALL 19 000e on roulette in just one night. I sent an email, that I lost control and wanted the cashback. Seems like I am not getting the cashback. The reason is that I mentioned, that I'm going to quit playing soon. Now I am feeling very upset and punished for my playing, the cashback would have been about 3000 euros, I can't understand why they are not going to pay me even that... They should be happy that I lost all..."

[ValDes]

Hi there and welcome to AskGamblers Forum. 

 

Rest assured your comment has not been deleted without a good reason. Unfortunately, it appears we are having small issues with our email server and the automatic notification email containing the reason why your review is being removed has not been sent as of this moment. I hope it will be fixed any time soon and you'll get the message anyways, but in the meantime and for your convenience, here it is: 

 

 

Comment has been deleted due to violation of AskGamblers Posting Guidelines, section Complaints. Please make sure to check all Posting Guidelines here - http://www.askgamblers.com/posting-guidelines

 

"We would like to remind the player that comments area is not the place for endless rants or complaints related discussions. We offer you a more appropriate place to do that - AskGamblers Complaints Service. http://www.askgamblers.com/submit-complaint-p47

 

In case that you need guidelines for complaint submission, please follow instructions provided on the video tutorial -

"

 

Since the message is very clear, I hope no further clarification is needed. Still, if you need further assistance don't hesitate contacting us. 

[Fiekie247]

In due time you will get a response from our Guru. Just be patient.

[pinnit2015]

To be honest with you it's easy to cross the line when leaving reviews. The 'disliked' part of the review will sometimes go into what you could describe as a complaint (though the OP's is a lot more obviously a complaint). But if i 'rant' about their verification process etc (for example) it is a dislike but it's also something that i think others should know before signing up - it might appear i'm complaining but i'm highlighting what may be a common issue across others etc..(plus, i've had issues that whilst i didn't want to lodge a complain i think others should know etc)

 

EG. Bonus banned from Caddell - as I don't care about it I don't want to make a complaint but my 'dislike' is that they enforce overly harsh bonus abuse terms and conditions and if people are going to sign up they may wish to hear that...

 

Just my incoherent rambling