PM'ing Casino

[pinnit2015]

Hi,

 

I'm maybe missing something simple but....i've been asked, following a review, to send my user name to the casino but i can't see a way of how to do this?

[cocopop3011]

Hi,

 

I'm maybe missing something simple but....i've been asked, following a review, to send my user name to the casino but i can't see a way of how to do this?

 

No you're not missing something dear.

 

Can you tell me which casino this is for please? (I'm just offer to bed dear but I'll pick up with this thread tomorrow for you)

[Fiekie247]

Hi,

 

I'm maybe missing something simple but....i've been asked, following a review, to send my user name to the casino but i can't see a way of how to do this?

You cant

 

On numerous occasions I have asked Valdes how to get in touch with the casino manager who responds to the reviews and He did manage to talk to the on behalf of me though, but just a once time favour.

[pinnit2015]

You cant

 

On numerous occasions I have asked Valdes how to get in touch with the casino manager who responds to the reviews and He did manage to talk to the on behalf of me though, but just a once time favour.

Cheers mate...

 

I'll go through their main support then - there goes my 20 quid goodwill gesture

[pinnit2015]

No you're not missing something dear.

 

Can you tell me which casino this is for please? (I'm just offer to bed dear but I'll pick up with this thread tomorrow for you)

It was 10 bet....reviewed ages ago!

 

Offer some good deposit bonus's (ppl know i like the odd bonus!) - only reason they see the odd pound from me 

[Afi4wins]

Hi,

 

I'm maybe missing something simple but....i've been asked, following a review, to send my user name to the casino but i can't see a way of how to do this?

 

Some of the Casino Managers here cannot be PMed, so the only way to communicate with them is to write an email to the casino Support Team and request them to forward the email to the right person. It has worked for me many times...and got those free spins or bonuses as promised. 

[pinnit2015]

Some of the Casino Managers here cannot be PMed, so the only way to communicate with them is to write an email to the casino Support Team and request them to forward the email to the right person. It has worked for me many times...and got those free spins or bonuses as promised. 

Done...but casino support have come back with an inane response! 

 

So i guess i keep my additional feedback to myself  (and have to deposit instead of a free chip!)

[Afi4wins]

Done...but casino support have come back with an inane response! 

 

So i guess i keep my additional feedback to myself  (and have to deposit instead of a free chip!)

 

The casino support came back with an insane response??? 

 

What kind of response did they give?

"Go find him/her yourself"...

"we don't have such person here"...

"never heard that name before"...

or something like..."we're not the post office"... 

 

Whatever it is...must be a crazy casino with that kind of support team! Best to keep away! 

[cocopop3011]

It was 10 bet....reviewed ages ago!

 

Offer some good deposit bonus's (ppl know i like the odd bonus!) - only reason they see the odd pound from me 

 

Sorry I'm late replying. 

 

Daniel replied to you however the last rep I have for 10Bet is Stephanie. I'll see if I can get hold of Daniel tomorrow for you and come back with his account name so you can message him 

[pinnit2015]

Sorry I'm late replying. 

 

Daniel replied to you however the last rep I have for 10Bet is Stephanie. I'll see if I can get hold of Daniel tomorrow for you and come back with his account name so you can message him 

Ta much 

[pinnit2015]

The casino support came back with an insane response??? 

 

What kind of response did they give?

"Go find him/her yourself"...

"we don't have such person here"...

"never heard that name before"...

or something like..."we're not the post office"... 

 

Whatever it is...must be a crazy casino with that kind of support team! Best to keep away! 

Well more inane than insane...but pretty much the same!

 

Yeah more or less...'what is it you're asking?'

 

Was waiting in the response 'find him on facebook'

[cocopop3011]

Ta much 

 

No worries, I'll come back to you as soon as I know.

[ValDes]

Hi,

 

I'm maybe missing something simple but....i've been asked, following a review, to send my user name to the casino but i can't see a way of how to do this?

 

Hey mate, 

 

Currently, there are three ways to get in touch with the relevant casino rep who's been interested in the feedback you left on AG:

 

1/ Check if the casino is having a rep listed within this particular forum topic -  Casino Representatives List (Updated regularly) If so, all you need to do is using our forum PM system to get in touch. 

 

2/ If casino is not having a listed casino rep then feel free to send me or Sharon a PM and we'll do our best to find a way to connect you with the right casino guy and/or team. 

 

3/ You may also consider using Afi's suggestion and write to the casino support directly. Providing direct link to the relevant review/complaint on AG helps a lot and makes it easier for the casino support team to handle and forward your request to the right team or person faster. 

 

Hope that helps.  

[cocopop3011]

I'm still waiting to here as we're not currently sure who Daniel is, I'll chase it up today again.