Is there anything I can do? - No withdraw because of bonus rules

[terhinator]

Hello,

 

Sorry my poor English, but I try to explain the situation. 

 

I am a quite new player so I don´t have much experience of these online casinos.

 

Here is the case:

 

I played last Wednesday at Codeta. I made a 20€ deposit and took the 20€ bonus.

 

I went to play Merlin Respin, Christmas edition -game. I put 7€ to that game by using the turbo / boost thing.

 

I got three scatter symbols and won free spins. And then I got respins and won 15 000 €.

 

Now I waited for a week and got an answer today. They don´t pay my winnings, because I had bonus money and my bet should been max. 25% of the bonus money.

 

It is in the Codeta rules 33.10.

 

I understand the rule, but I have two arguments and I want to ask has someone experienced something like that and tried to fight for the money.

 

1) Why the system doesn´t warn if you put bet over 25% when using the bonus money? The system warns you when you have too little money on your account and doesn´t allow to play so why the casino doesn´t have function for this also? I think it is quite misleading.

 

2) I also think that they should pay me the winnings like the bet was 5€. They shouldn´t pay me 15 000 euros, but the amount that the winning would have been with 5€ bet. They can count the amount.

 

I am sorry if I don´t know how to ask this in a right place etc. I am shocked right now...

 

 

[Fiekie247]

Hello,

 

Sorry my poor English, but I try to explain the situation. 

 

I am a quite new player so I don´t have much experience of these online casinos.

 

Here is the case:

 

I played last Wednesday at Codeta. I made a 20€ deposit and took the 20€ bonus.

 

I went to play Merlin Respin, Christmas edition -game. I put 7€ to that game by using the turbo / boost thing.

 

I got three scatter symbols and won free spins. And then I got respins and won 15 000 €.

 

Now I waited for a week and got an answer today. They don´t pay my winnings, because I had bonus money and my bet should been max. 25% of the bonus money.

 

It is in the Codeta rules 33.10.

 

I understand the rule, but I have two arguments and I want to ask has someone experienced something like that and tried to fight for the money.

 

1) Why the system doesn´t warn if you put bet over 25% when using the bonus money? The system warns you when you have too little money on your account and doesn´t allow to play so why the casino doesn´t have function for this also? I think it is quite misleading.

 

2) I also think that they should pay me the winnings like the bet was 5€. They shouldn´t pay me 15 000 euros, but the amount that the winning would have been with 5€ bet. They can count the amount.

 

I am sorry if I don´t know how to ask this in a right place etc. I am shocked right now...

Hi Terhinator

 

Welcome to Askgamblers...

 

First do not be shocked as you broke the max bet rule of 25% of your bonus money which was 5 euro. - you should have read the bonus rules or general terms and conditions of the casinos(This is your own fault).

 

- As for your first question, there are only a hand full of casinos that have a max bet protection in place that will warn you or block you from placing the bet. Codeta is unfortunately not one of them.

 

- As for your 2nd question - Paying you out as if you were placing a 5 euro bet, is not possible, as the actual bet was 7 euro. Nothing can be done about this and no casino would honor a request like this. End of story.

 

The truth - You do not have a leg to stand on or should I say a case at all. Just accept it and move on. You are to blame yourself and only you.

 

Hope you learned your lesson and read the T's and C's carefully next time.

[ValDes]

Hello there and welcome to AskGamblers. 

 

Our forum member Fiekie has already gave you quite an exhaustive explanation and I'm afraid he's 100% right and you really don't have a leg to stand on in this particular situation. 

[terhinator]

I sent also this argument to Codeta. Please explain if I am wrong:

 

Hello again,

 

I want to add an argument to my last mail concerning my winning you don´t pay to me.

 

I think I wasn´t playing with bonus money when I went to play Merlin.

 

Because I remember that I had almost played my own 20€ and bonus 20€ when I first went to play Holly Madison -game. And in that game I won approximately 150€ and because of that winning I went to play Merlin and played with big bet. 

 

So I want to see my rounds. I know that you have system where you see all my rounds. I think I haven´t played with bonus money in that time. I have played my winnings from Holly Madison.

 

I have had the wagering obligation but it hasn´t been that 20€ anymore. And in your rules there isn´t mentioned about this thing.

[ValDes]

Well, the only way to be sure about that would be to request your complete game log from the disputed playing session and see if you were still bonus wagering when the big win happened or not. 

[terhinator]

I read the law about Remote Gaming Regulations and it says:

 

6. The gaming system must be able to display for each game the following information on the current page or on a page directly accessible from the current page via a hyperlink: (a) the name of the game; ( restrictions on play;

 

I think this was a restriction that should´ve been able to display during the game.

 

But probably you are right and the casino wins. And life goes on. 

 

Anyway I think that the system is built to mislead the player as much as possible and the casino easily finds a loophole to invalidate the winnings.

 

I think I play at Live Casino only after this..

[ValDes]

I read the law about Remote Gaming Regulations and it says:

 

6. The gaming system must be able to display for each game the following information on the current page or on a page directly accessible from the current page via a hyperlink: (a) the name of the game; ( restrictions on play;

 

I think this was a restriction that should´ve been able to display during the game.

 

But probably you are right and the casino wins. And life goes on. 

 

Anyway I think that the system is built to mislead the player as much as possible and the casino easily finds a loophole to invalidate the winnings.

 

I think I play at Live Casino only after this..

 

Feel free to bother the relevant regulatory body regarding the aforementioned rules& regulations and see what their reaction would be...

[Fiekie247]

 

I sent also this argument to Codeta. Please explain if I am wrong:

 

Hello again,

 

I want to add an argument to my last mail concerning my winning you don´t pay to me.

 

I think I wasn´t playing with bonus money when I went to play Merlin.

 

Because I remember that I had almost played my own 20€ and bonus 20€ when I first went to play Holly Madison -game. And in that game I won approximately 150€ and because of that winning I went to play Merlin and played with big bet. 

 

So I want to see my rounds. I know that you have system where you see all my rounds. I think I haven´t played with bonus money in that time. I have played my winnings from Holly Madison.

 

I have had the wagering obligation but it hasn´t been that 20€ anymore. And in your rules there isn´t mentioned about this thing.

 

Well whether you played with real money or bonus money it does matter. I have played at Codeta with bonus. So In essence after claiming a bonus, your deposited funds is bonus money, even though it appears separate as real money and bonus money and once wagering is complete you will have real money again.

 

The only time you can have a case is when you were playing at those casinos where you play with real cash first(slotsmillion casino and casino heroes) are good examples, and the real cash is always withdraw-able. With codeta, real cash is not withdraw-able even though it appear under real cash.

 

The only way you can get out of this one, is if the Big Win happened before or after wagering. If it happened before wagering, you can move on, if it happened after wagering was complete, then you can use the AGCCS and lay an official complaint.

 

But from the sounds of it, the big win happened during bonus wagering.

 

 

Feel free to bother the relevant regulatory body regarding the aforementioned rules& regulations and see what their reaction would be...

I would like to see that as well. :D :D :D

[Fiekie247]

I read the law about Remote Gaming Regulations and it says:

 

6. The gaming system must be able to display for each game the following information on the current page or on a page directly accessible from the current page via a hyperlink: (a) the name of the game; ( restrictions on play;

 

I think this was a restriction that should´ve been able to display during the game.

 

But probably you are right and the casino wins. And life goes on. 

 

Anyway I think that the system is built to mislead the player as much as possible and the casino easily finds a loophole to invalidate the winnings.

 

I think I play at Live Casino only after this..

The law will also ask you whether you read the terms and conditions?

 

and the fact when you registered you accepted the terms and conditions(Without reading them), including the one that states max bet of 25% of bonus funds. - Remember the one where you checked the box where you agree to the t's and c's by creating your account.

 

Sorry to sound like we do not want to help you, it just these topics drag on and on, and we already know the answer, and you are just making yourself suffer more and more thinking about that 15 grand you lost, when in fact you absolutely cannot do anything about it.

 

We had many of these topics before and the results were the same.

[pinnit2015]

Best to stick away from bonus's. Even if you adhere to the terms, in your eyes, you just open yourself to a casino's more creative interpretation. 

 

I always get jittery when i withdraw from a bonus because it'll have gone through loads of checks and the terms are phrased as such to state 'irregular play'. Whatever that means. 

 

In this case they need not be so creative - they set the terms, you broke 'em.

 

As a bit of balance to the argument...some of the good ones will present you with 6/7 bullet points, in plain English, of the bonus terms either before you load the game or to the side (can't remember which ones). Such a small thing but one that brings the players attention to the key terms.