Hello,
Sorry my poor English, but I try to explain the situation.
I am a quite new player so I don´t have much experience of these online casinos.
Here is the case:
I played last Wednesday at Codeta. I made a 20€ deposit and took the 20€ bonus.
I went to play Merlin Respin, Christmas edition -game. I put 7€ to that game by using the turbo / boost thing.
I got three scatter symbols and won free spins. And then I got respins and won 15 000 €.
Now I waited for a week and got an answer today. They don´t pay my winnings, because I had bonus money and my bet should been max. 25% of the bonus money.
It is in the Codeta rules 33.10.
I understand the rule, but I have two arguments and I want to ask has someone experienced something like that and tried to fight for the money.
1) Why the system doesn´t warn if you put bet over 25% when using the bonus money? The system warns you when you have too little money on your account and doesn´t allow to play so why the casino doesn´t have function for this also? I think it is quite misleading.
2) I also think that they should pay me the winnings like the bet was 5€. They shouldn´t pay me 15 000 euros, but the amount that the winning would have been with 5€ bet. They can count the amount.
I am sorry if I don´t know how to ask this in a right place etc. I am shocked right now...