MiamiDice: Slow verification and slow payment

[FrozenFish]

Complaint went thru now.

[ValDes]

Your complaint has just been accepted and processed. Please make sure to follow all the AGCCS Terms and Guidelines. 

 

Good luck!

[cocopop3011]

Good luck with your complaint

[FrozenFish]

Well, so far I am not very impressed with MiamiDice. Three days ago I got an email saying :

"We are sorry to hear you have not received your withdrawal as yet.

We have followed up on this for you and we have been confirmed with the following information:

There was a delay with the VISA WD on the 5 April and we are in the process of contacting Ayden and resolving this for you

We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries."

 

I responded a couple of hours later asking for a timeframe - when can I expect to be paid. Still havent heard anything from them about that. 

[cocopop3011]

 

Well, so far I am not very impressed with MiamiDice. Three days ago I got an email saying :

"We are sorry to hear you have not received your withdrawal as yet.

We have followed up on this for you and we have been confirmed with the following information:

There was a delay with the VISA WD on the 5 April and we are in the process of contacting Ayden and resolving this for you

We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries."

 

I responded a couple of hours later asking for a timeframe - when can I expect to be paid. Still havent heard anything from them about that. 

 

 

Seems like you are having the run around, but let's just wait and see what the complaint brings.

[FrozenFish]

To compare - I won €900 on Happy Hugo friday and the money came to my bank account today.... 

[FrozenFish]

Might be the wonder of Easter - but I finally got the money I won from Miami Dice. 22 days to get verified and paid... yeah, not impressed! But, I got paid!

 

Yesterday I requested a €500 win from Fantasino Casino. Let's hope they are a bit faster

Thank you for the support, Askamblers and Happy Easter!

[ValDes]

Might be the wonder of Easter - but I finally got the money I won from Miami Dice. 22 days to get verified and paid... yeah, not impressed! But, I got paid!

 

Yesterday I requested a €500 win from Fantasino Casino. Let's hope they are a bit faster

Thank you for the support, Askamblers and Happy Easter!

 

You are most welcome!

 

Glad to hear your issue has been successfully resolved and happy Easter to you too. 

[cocopop3011]

Might be the wonder of Easter - but I finally got the money I won from Miami Dice. 22 days to get verified and paid... yeah, not impressed! But, I got paid!

 

Yesterday I requested a €500 win from Fantasino Casino. Let's hope they are a bit faster

Thank you for the support, Askamblers and Happy Easter!

 

Fantastic news and seems like you're on a roll too, hope the wins keep coming. Thanks for keeping us posted and Happy Easter to you too! Don't eat too many eggs 

[FrozenFish]

Fantastic news and seems like you're on a roll too, hope the wins keep coming. Thanks for keeping us posted and Happy Easter to you too! Don't eat too many eggs 

Not too worried about the eggs... but chocolate on the other hand

[cocopop3011]

Not too worried about the eggs... but chocolate on the other hand

 

 Chocolate ones I meant 

[FrozenFish]

 Chocolate ones I meant 

 

I am on a roll... for sure! Yesterday I deposited NOK 190 (USD16) to InterCasino. One hour or so later, I had NOK15000. Esqueleto Explosivo, Twin Spin and Mega Moolah Isis. Also this week NOK 5000 from Fantasino and NOK 15000 from Norske Lodd (Isis). All came from small deposits, under USD20. Good easter for me!

[cocopop3011]

I am on a roll... for sure! Yesterday I deposited NOK 190 (USD16) to InterCasino. One hour or so later, I had NOK15000. Esqueleto Explosivo, Twin Spin and Mega Moolah Isis. Also this week NOK 5000 from Fantasino and NOK 15000 from Norske Lodd (Isis). All came from small deposits, under USD20. Good easter for me!

 

Wowza! Well done you,and I hope your withdrawals are going smoothly too? Keep the winning roll up, that;s what we love to see. 

[FrozenFish]

Wowza! Well done you,and I hope your withdrawals are going smoothly too? Keep the winning roll up, that;s what we love to see. 

 Thank you! Withdrawals... because of easter no money yet - but as I understand the Fantasino is on its way and Norske Lodd approved... 

 

About InterCasino - it is one of those "anynomous" casinos... Nothing special, clean, a bit boring looking, but I really like them. Fast loading site, games play flawless, responsive customer service... If the verification/paying prosess is quick i will give them full score and even + for the super clean look

[MacdoniS]

Hey FrozenFish, 

Glad that you're on your way out and get paid. Do you file a complaint before mate? Before they process your withdrawal or you just wait for them?

 

[FrozenFish]

Hey FrozenFish, 

 

Glad that you're on your way out and get paid. Do you file a complaint before mate? Before they process your withdrawal or you just wait for them?

 

 

I filed a complain here at AskGamblers. 

[MacdoniS]

I filed a complain here at AskGamblers. 

 That must helped a lot mate because you deserve better. 

[cocopop3011]

@spinspinspin

 

Your post has been hidden and I suggest you read the forum rules if you intend to continue posting here. 

 

We welcome anyones opinions however please make sure you keep to our posting guidelines. Unjustified accusations will not be tolerated without proof.

[spinspinspin]

This is Imperium Network Solutions Limited Casinos that also run Miami Dice:

 

Miami Dice = 

 

4 COMPLAINTS

1 DAY AVG RESPONSE

6 DAYS AVG COMPLAINT LIFE

1,762 USD AVG AMOUNT

 

1. Not paying on time.   

   RESOLVED after complaint.

   22 days it took.

   10 000,- NOK

 

2. Will it ever pay out the funds I won?

   RESOLVED after complaint.

   3000,- NOK

 

3. Cancelled my withdrawal, unfairly accusing me of breaching max bet rule

   RESOLVED after complaint.

   50 000,- NOK

    

   Look at this complaint and tell me that you think its ok to advertise 

   for these people on Askgamblers?

   6 days to even answer on the complaint and thats after support have said

   "we stand on our descision and will not look through your account again".

 

   And then they come up with this: 

 

   "It seems on this occasion that the rule was incorrectly applied. I believe 

   this was due to one of our Fraud agents mistaking your currency (SEK) for GBP or EUR. 

   This was a completely honest mistake on our part and I can only apologise for the error."

   

4. Too slow verification

   RESOLVED after complaint.

 

 

The Grand Ivy Casino = 

 

1 COMPLAINT

1 DAY AVG RESPONSE

1 WEEK AVG COMPLAINT LIFE

 

1. Refusing to honor AskGamblers exclusive bonus offer.

   RESOLVED after complaint.

 

 

Amsterdams Casino = 

 

4 COMPLAINTS

16 HOURS AVG RESPONSE 

3 DAYS AVG COMPLAINT LIFE

1,185 USD AVG AMOUNT

 

1. Not accepted documents, blocked account, refused to provide any reasons.

   REJECTED

   

   Amsterdams Casino refused to share all the necessary information with 

   AskGamblers Complaints Team so that this complaints case could be adequately, 

   justly and fairly reviewed and decided. 

 

   ?

 

2. Rejected payment & account closure with unfair reasons

   RESOLVED after complaint.

   5950,- NOK

 

3. Delayed payment to Skrill

   RESOLVED after complaint.

   1500,- EURO

 

4. Stalling Payout of Winnings

   REJECTED

   300,- USD

 

 

21 Casino = 

 

5 COMPLAINTS

1 DAY AVG RESPONSE

1 DAY AVG COMPLAINT LIFE

720 USD AVG AMOUNT

 

1. Giving me the run around with a small, 30 euro withdrawal

   REJECTED

   30,- EURO

 

2. Stalling small $60 payment for weeks

   RESOLVED after complaint

   60,- USD

 

3. Account Frozen, Unable to cash out legitimate winnings

   RESOLVED after complaint

   18 000,- NOK

 

4. Live support gave wrong info about a current bonus offer

   RESOLVED after complaint

 

5. Took my own money from me

   REJECTED

 

Diamond 7 Casino = 

 

3 COMPLAINTS

2 DAYS AVG RESPONSE

1 WEEK AVG COMPLAINT LIFE

507 USD AVG AMOUNT

 

1. Account closed and winnings confiscated without real explanation

   RESOLVED after complaint (?!)

   12 000, SEK 

 

2. Accusing me of breaching the max bet rule after the wagering requirements have been reached?!

   RESOLVED after complaint

   1500,- GBP

 

3. Account disabled after just 1 day with 13,000 SEK balance

   RESOLVED after complaint

   13 000,- SEK 

 

Spin Station Casino = 

 

10 COMPLAINTS

2 DAYS AVG RESPONSE

1 WEEK AVG COMPLAINT LIFE

1,658 USD AVG AMOUNT

 

1. Terms and conditions applied improperly to withdrawal attempt

   RESOLVED after complaint

   20,- EURO

 

2. Self excluded and was still able to deposit

   RESOLVED after complaint

   130,- GBP

 

3. Withdrawal nightmare

   RESOLVED

   80,- EURO

 

4. Stalling £5000 payment for well over a week

   RESOLVED

   5000,- GBP

 

5. Withdrawal delayed without reason

   RESOLVED

   450,- GBP

 

6. Unfairly confiscated legitimate winnings

   RESOLVED

   3050,- EURO

 

7. Giving me a hard time with account verification and payment

   RESOLVED

   80,- EURO

 

8. Account Locked With Balance £23,300, No Explanation 30 hours later

   REJECTED

   23,300 GBP

 

9. Troubles with address verification

   RESOLVED

   40,- EURO

 

10. Won't pay legitimate winnings

    RESOLVED

    4000,- EURO

 

 

Hello! Casino = 

 

8 COMPLAINTS

1 DAY AVG RESPONSE   

1 WEEK AVG COMPLAINT LIFE

928 USD AVG AMOUNT

 

1. 29,000 NOK withdrawal unfairly confiscated.

   30 HOURS LEFT FOR HELLO! CASINO TO RESPOND.

 

2. Winnings unfairly confiscated

   75 HOURS LEFT FOR HELLO! CASINO TO RESPOND.

   £286

 

3. Banned account and delayed payment

   RESOLVED

   29,502 KR

 

4. Bonus and winnings unfailry removed

   RESOLVED

   435,- EURO

 

5. Waiting for my withdrawal for a week

   RESOLVED

   110,- EURO

 

6. Verification problems and delayed payment

   RESOLVED

   50,- EURO

 

7. Unfair confiscation of legitimate winnings

   RESOLVED

   8724,- KR

 

8. No update about my delayed payment

   RESOLVED

   445,- EURO

 

Cyber Club Casino = 

 

3 complaints AND BLACKLISTED! 

3 DAYS AVG RESPONSE

3 DAYS AVG COMPLAINT LIFE

3,929 USD AVG AMOUNT

 

1. Verification issues

   RESOLVED

   4000,- EURO

 

2. Cyber Club Casino won't pay my big win

   RESOLVED

   4351,- EURO 

 

3. Cyber Club Casino - Not complying with its own responsible gaming policy!

   RESOLVED

   1590,- GBP

 

Read some of the worst complaints. It`s insane! 

[cocopop3011]

Not sure what your point is if I'm honest? This isn't proof of the accusations you made.

[spinspinspin]

In my opinion you are nothing but a scammer when you use all means not to pay people. Is this just a honest mistake in your opinion: 

 

3. Cancelled my withdrawal, unfairly accusing me of breaching max bet rule

   RESOLVED after complaint.

   50 000,- NOK

    

   6 days to even answer on the complaint and thats after support have said

   "we stand on our descision and will not look through your account again".

 

   And then they come up with this: 

 

   "It seems on this occasion that the rule was incorrectly applied. I believe 

   this was due to one of our Fraud agents mistaking your currency (SEK) for GBP or EUR. 

   This was a completely honest mistake on our part and I can only apologise for the error."

 

Fraud agents that dont know the difference on currency? Yeah......

 

One company managed to get 35 complaints and the same problem in most of them. They even have one casino blacklistet here.

 

If Askgamblers had a little more integrity they would not advertise for any of their casinos.

In my opinion you are nothing but a scammer when you use all means not to pay people. Is this just a honest mistake in your opinion: 

 

3. Cancelled my withdrawal, unfairly accusing me of breaching max bet rule

   RESOLVED after complaint.

   50 000,- NOK

    

   6 days to even answer on the complaint and thats after support have said

   "we stand on our descision and will not look through your account again".

 

   And then they come up with this: 

 

   "It seems on this occasion that the rule was incorrectly applied. I believe 

   this was due to one of our Fraud agents mistaking your currency (SEK) for GBP or EUR. 

   This was a completely honest mistake on our part and I can only apologise for the error."

 

 

One company managed to get 35 complaints and the same problem in most of them. They even have one casino blacklistet here.

 

If Askgamblers had a little more integrity they would not advertise for any of their casinos.

[LeoDubbed]

Well, it's very unfortunate for you there but I actually never had any issues with all casino mentioned above. My account verifications went smoothly. 

[spinspinspin]

It got nothing to do with that. I lost way more on other sites and been very satisfied. But when I get lied to and they dont even get their own timelines when it comes to verification and cashout I think people should know about it. 

 

I thought that was the point with sites like this one. 

 

When you have a company with 35 complaints and one casino blacklistet, is it something wrong with the customers or the company? 

 

Just read some of the complaints and answers from the sites. It`s a joke. 

 

But I been told to make a thread with proof, so they dont delete my post again. 

[pinnit2015]

Personally had no issues with MD - in face most Caddell's i've found to be sound. However, they have poor pending periods, a minimum bet to meet wagering requirements and I know instances of others having issues. There are better ones around. However that's the joy's of the internet...we can perform due diligence, check the complaints and hopefully avoid disappointment 

[cocopop3011]

Spinspinspin - I have already informed you of the rules via PM, Slander towards AG will not be tolerated and if you continue with this behaviour the appropriate action will be taken against your account. So I highly suggest you take your anger elsewhere.