Tangiers Casino : Is this New Casino Legit? Help Please

[Fiekie247]

No Neteller...no Skrill...no NetEnt...triple 'no-go' for me! 

They have all e-wallet methods available for me - Skrill , neteller, e wallets and bitcoin and CC.

[Afi4wins]

They have all e-wallet methods available for me - Skrill , neteller, e wallets and bitcoin and CC.

 

Eh? How come? The info says no such ewallets? 

[Fiekie247]

Eh? How come? The info says no such ewallets? 

Okay so I have all the deposit methods including e wallets however only a fee withdrawal methods which does not include e-wallets.

[Afi4wins]

Okay so I have all the deposit methods including e wallets however only a fee withdrawal methods which does not include e-wallets.

 

  Are you some kind of e-wallet broker or something, mate...having so many different depositing methods?! 

[Tangiers_Casino_Rep]

Hello, 

 

Thank you for looking into it and for your interest. 

Please note that we do have wallets available as deposit methods and as withdrawal methods as well, including Bitcoin. 

I will make sure the information gets updated so that all members can see the right options.

 

Best of luck on the games!

Denise

[Fiekie247]

 

Hello, 

 

Thank you for looking into it and for your interest. 

Please note that we do have wallets available as deposit methods and as withdrawal methods as well, including Bitcoin. 

I will make sure the information gets updated so that all members can see the right options.

 

Best of luck on the games!

Denise

 

Thank Denise

 

because I only have 3 withdrawal methods available but 10 deposit methods available.

[Afi4wins]

Thank Denise

 

because I only have 3 withdrawal methods available but 10 deposit methods available.

 

10 deposit methods??? 

 

Are you a banker...or a money launderer? Hahaha. JUST KIDDING MATE! 

[Fiekie247]

10 deposit methods??? 

 

Are you a banker...or a money launderer? Hahaha. JUST KIDDING MATE! 

 

10 deposit methods??? 

 

Are you a banker...or a money launderer? Hahaha. JUST KIDDING MATE! 

I have bank wire , ecopayz, Neteller, skrill, credit card, Astropay, EASY Eft, Upaycard and bitcoin.

[cocopop3011]

I've already forwarded the information to the correct team so the review will be updated soon guys with all the deposit and withdrawal methods.

[Afi4wins]

I have bank wire , ecopayz, Neteller, skrill, credit card, Astropay, EASY Eft, Upaycard and bitcoin.

 

Oh geeees mate...that's a lot of wallets there...I've only got 2...Neteller and Skrill...and 2 more...empty pockets! Hahaha. 

[mauriyi]

Hello,

A few days ago I used a bonus of 25 free shots in the casino, I got a profit of around 1600 USD, but according to the rules of the casino, this is just to test the games.

After this, feeling lucky, I deposited 25 USD and played until reaching a total of 3900 USD.

Now, when I try to withdraw the support group from the casino, it tells me that the money comes from a bonus, although part of it comes from the money I entered and does not allow me to withdraw it.

[cocopop3011]

 

Hello,

A few days ago I used a bonus of 25 free shots in the casino, I got a profit of around 1600 USD, but according to the rules of the casino, this is just to test the games.

After this, feeling lucky, I deposited 25 USD and played until reaching a total of 3900 USD.

Now, when I try to withdraw the support group from the casino, it tells me that the money comes from a bonus, although part of it comes from the money I entered and does not allow me to withdraw it.

 

 

When you deposited did tou still have wagering left from the previous bonus? If you did then unfortunately your deposit would have also been tied to the existing wagering.

[mauriyi]

When you deposited did tou still have wagering left from the previous bonus? If you did then unfortunately your deposit would have also been tied to the existing wagering.

 

The casino is bad, they should have two types of money, bonus money and real money, so as not to confuse and cheat customers.

I feel cheated.

[pinnit2015]

 

The casino is bad, they should have two types of money, bonus money and real money, so as not to confuse and cheat customers.

I feel cheated.

 

Why cheated? Until recently (for most) this was standard - locking bonus and cash together-across most casinos. If it states it clearly (i can't check) in the terms then I don't see how you can - it's what you signed up to.

 

Personally I'm glad we segregate them now but at the end of the day no one forces you to take a bonus. 

[mauriyi]

Why cheated? Until recently (for most) this was standard - locking bonus and cash together-across most casinos. If it states it clearly (i can't check) in the terms then I don't see how you can - it's what you signed up to.

 

Personally I'm glad we segregate them now but at the end of the day no one forces you to take a bonus. 

 

 

It is that I entered money and I won, but I used a bonus before the deposit and now I lost my money, I can not get it back.

Clearly it is a scam

[pinnit2015]

 

It is that I entered money and I won, but I used a bonus before the deposit and now I lost my money, I can not get it back.

Clearly it is a scam

 

They carried the bonus over to a fresh deposit?

 

Some casinos will zero off your bonus if you have a new deposit and some, unfairly IMO, will continue - meaning that if you deposit with 12p in your account then the bonus is still active and then hit with wagering. If that's what has happened i used to think that was an unfair practice - people will tell you 'ah, you should have contacted support to zero it' - which again, I think is unfair.

 

Is that what happened?

[pinnit2015]

If you want truly awful bonus terms, check out Stakers casino, whereby your wagering is based on your balance at that time. Oh my wagering is 700....play more, win more. Now it's 2,500. I don't normally bat around the word scam lightly but that verges on being classed a racket. 

[cocopop3011]

 

It is that I entered money and I won, but I used a bonus before the deposit and now I lost my money, I can not get it back.

Clearly it is a scam

 

 

Well it's not a scam. Why don't you stop throwing accusations and actually take a minute to explain what actually happened because we're just speculating with the very limited facts you've actually given us.

 

You used the bonus as in you used it all? Every penny?

 

I actually don't see the big deal in contacting support to get it zeroed but there we are we're all different.

[pinnit2015]

Caddell used to turn your 10p bonus into cash. Had 900 wagering once and then when it went into cash I played doa on 9p, got a quid and then a wildline with no wagering as was cash ;-) so it can work both ways, yin and yang, pilau and rice.

 

It’s kinda moot now in the UK as it should be separate going forward but I can see how holding people to 1200 wagering for a 1p bonus after a new deposit could/would be construed as an unfair term.

 

Sadly as few cases get taken to court we will never really know :-p

 

There’s some casinos with even more dubious terms - like not reducing your bet substantially: basically meaning you need max bet and min bet protection. But without defining substantial.

 

The OPs in these types of threads really need to elaborate more. You shouldn’t sling mud in public forums without giving the detail to go with it to allow people to chip in.

[celicorppr]

Hello everybody!

 

First of all, it's great to see such an involved community and I want to take this opportunity to let you know that I am at your full disposal should you need help with anything at all. 

 

I took a look at the account and hope that the explanation below will help shed some light on the whole situation.  

 

On the 21^st of April the customer received the 9^th free chip on his account (no deposits since registration at that point, so non-cashable). He met the wagering requirements and won $1999.91. He made a withdrawal request of $1601 on the 23^rd, 6:03PM, and then made a deposit 6:07PM. He received the deposit bonus, he played it until he was left with $8.81 (without meeting his wagering requirements) and then cancelled his withdrawal request to be able to continue playing with the money.

 

He did not meet the wagering for the unfinished bonus, but lost it and continued playing until he was left with $1360.23, which he put into pending on the 23^rd, 11:04PM. These funds are still the ones that he won from the 9^th free chip received on his account, so still not cashable.

 

He then claimed a chip, he started playing it and then had his payout request declined due to the fact that the funds were issued from a non-cashable free chip. He cancelled his previously claimed chip so he can make a new payout request on the 26^th.

 

He again claimed a new free chip, lost it, cancelled his payout request (of $1360) so he can continue playing, made a new payout request of $200 on the 28^th of April, played with the remaining balance of $1160, lost it, then cancelled his $200 payout request so he can continue playing. These funds were still from that old 9^th free chip received on the account, so non-cashable.

 

He played with the $200 until he reached the amount of $3903.93 and placed 2 payout requests with this amount, one for $3500 and one for $400. He later on cancelled both of them and played the entire amount, so his balance is now down to $0.

 

While we know how frustrating it may be to get to a high amount in cash and not be able to cash out, since a deposit has been made on the account, free chips also became cashable for the customer from now on and provided that he has at least one deposit made in the last 5 days, he can now cash out from any free chips that he receives on the account, not only deposits and deposit bonuses.

 

In any case, we rest at your full disposal on chat or via email and even here or in a private message and we will look into any situation that you might want checked, and I will get back to you as soon as possible. 

 

Have a great day,

Rachel 

[cocopop3011]

Hello everybody!

 

First of all, it's great to see such an involved community and I want to take this opportunity to let you know that I am at your full disposal should you need help with anything at all. 

 

I took a look at the account and hope that the explanation below will help shed some light on the whole situation.

 

On the 21^st of April the customer received the 9^th free chip on his account (no deposits since registration at that point, so non-cashable). He met the wagering requirements and won $1999.91. He made a withdrawal request of $1601 on the 23^rd, 6:03PM, and then made a deposit 6:07PM. He received the deposit bonus, he played it until he was left with $8.81 (without meeting his wagering requirements) and then cancelled his withdrawal request to be able to continue playing with the money.

 

He did not meet the wagering for the unfinished bonus, but lost it and continued playing until he was left with $1360.23, which he put into pending on the 23^rd, 11:04PM. These funds are still the ones that he won from the 9^th free chip received on his account, so still not cashable.

 

He then claimed a chip, he started playing it and then had his payout request declined due to the fact that the funds were issued from a non-cashable free chip. He cancelled his previously claimed chip so he can make a new payout request on the 26^th.

 

He again claimed a new free chip, lost it, cancelled his payout request (of $1360) so he can continue playing, made a new payout request of $200 on the 28^th of April, played with the remaining balance of $1160, lost it, then cancelled his $200 payout request so he can continue playing. These funds were still from that old 9^th free chip received on the account, so non-cashable.

 

He played with the $200 until he reached the amount of $3903.93 and placed 2 payout requests with this amount, one for $3500 and one for $400. He later on cancelled both of them and played the entire amount, so his balance is now down to $0.

 

While we know how frustrating it may be to get to a high amount in cash and not be able to cash out, since a deposit has been made on the account, free chips also became cashable for the customer from now on and provided that he has at least one deposit made in the last 5 days, he can now cash out from any free chips that he receives on the account, not only deposits and deposit bonuses.

 

In any case, we rest at your full disposal on chat or via email and even here or in a private message and we will look into any situation that you might want checked, and I will get back to you as soon as possible. 

 

Have a great day,

Rachel 

 

Hi Rachel, thanks for stepping in here, are you our new casino rep?

 

I havet to say I thought I was usually pretty good at working these things out but even that has confused me! So many chips and cancelled requests! So let me just make sure I understand...He couldn't cash out on a free chip initally because he hadn't made a deposit, yes?

[celicorppr]

Hi Rachel, thanks for stepping in here, are you our new casino rep?

 

I havet to say I thought I was usually pretty good at working these things out but even that has confused me! So many chips and cancelled requests! So let me just make sure I understand...He couldn't cash out on a free chip initally because he hadn't made a deposit, yes?

 

Hello, 

 

Yes, I agree with you, it seems complicated. In short, the player won from a non-cashable free chip, made the payout request of the non cashable funds from that free chip, and continued having activity on the account while trying to cash out the same non cashble wins. 

 

So even though he eventually made a deposit and claimed more chips, all the withdrawal requests were from the initial funds, won the the non cashable chip (that was claimed before making a deposit).

 

I hope this makes it clearer.

[cocopop3011]

Hello, 

 

Yes, I agree with you, it seems complicated. In short, the player won from a non-cashable free chip, made the payout request of the non cashable funds from that free chip, and continued having activity on the account while trying to cash out the same non cashble wins. 

 

So even though he eventually made a deposit and claimed more chips, all the withdrawal requests were from the initial funds, won the the non cashable chip (that was claimed before making a deposit).

 

I hope this makes it clearer.

 

Yep clear! Can easily see why the OP was confused though

[ValDes]

Hello, 

 

Yes, I agree with you, it seems complicated. In short, the player won from a non-cashable free chip, made the payout request of the non cashable funds from that free chip, and continued having activity on the account while trying to cash out the same non cashble wins. 

 

So even though he eventually made a deposit and claimed more chips, all the withdrawal requests were from the initial funds, won the the non cashable chip (that was claimed before making a deposit).

 

I hope this makes it clearer.

 

Hello there and welcome to AskGamblers.

 

The status of your forum account has just been updated accordingly and you have been assigned a "Casino Rep" description.  

 

Thanks for the detailed explanation for the reported player's issue, seems like typical misunderstanding when so many NDB are involved. 

[celicorppr]

Hello there and welcome to AskGamblers.

 

The status of your forum account has just been updated accordingly and you have been assigned a "Casino Rep" description.

 

Thanks for the detailed explanation for the reported player's issue, seems like typical misunderstanding when so many NDB are involved. 

 

 

Thank you so much! 

 

Yes, but with clear communication I am sure that any misunderstanding can be fixed. I am here in case any of our members need any help, so don't hesitate to let me know here or in a private message in case you have any questions. 

 

Have a great day!