Tangiers_Casino_Rep

Hello, Thank you for looking into it and for your interest. Please note that we do have wallets available as deposit methods and as withdrawal methods as well, including Bitcoin. I will make sure the information gets updated so that all members can see the right options. Best of luck on the games! Denise

I see your account is already verified (your documents have been approved), so from the moment you place your payout request it will be reviewed in the shortest period of time, maximum 72 hours. After that, depending on the method you are using to cash out, you will receive the funds on the spot if you are cashing out with Bitcoin, within 24 hours if you are cashing out with an online wallet (that is the maximum, they usually hit sooner) or maximum 5 days if you are cashing out via Bank Wire.

Hello, We are happy to hear that you had fun and we are looking forward to seeing you online soon. If there is anything that you need, do not hesitate to let us know! Best of luck on the games! Denise

Hello, We hope it will bring you the best of luck! The regular deal for the first deposit is 200%, that you will receive no matter what amount you choose to make, but should you decide to make it via Bitcoin you will get a 400% deposit bonus for it and for your next 2 Bitcoin deposits as well. Not only that, but I left a VIP note on your account for which you can ask on chat, that will enable the 100% cashback feature for you + the loyalty program. This means that in case the house wins, you will get 100% of your deposit back in cash on your account, and the loyalty will get you extra cash weekly and monthly, according to the activity on your account. Look us up on chat and claim the deals and we can guarantee a good time! Best of luck on the games! Denise

Hello, Please note that the reason why your initial withdrawal request has been declined was due to the fact that the accounting team did not receive the BSB code at the time and were unable to send the funds. I can confirm that now we have the BSB code as well and that the payout request has been reviewed and approved today, so the funds should reach you shortly. Congrats on your winnings and should you need help with anything at all, just let me know. Best of luck on the games! Denise

Hello, Thank you for providing me with the Neteller information. Please note that your withdrawal request has been approved and the funds should hit your account in maximum 24 hours. Looking forward to seeing you online. Best of luck on the games! Denise

Hello, Yes, we do accept Australian players. Create an account and get your sign up bonus on the spot. We also prepared a special 100% cash back for your first deposit, that will be credited to you on chat in case the house wins. Best of luck on the games! Denise

Hello, Please note that since we have not received an answer from you, here or via email, the accounting team was unable to review your payout request which has unfortunately been declined. Please place a new payout request via Neteller and also send us the Neteller Account ID, so that the accounting team knows where to send the winnings. You can send the information to accounting [@] tangierscasino.com or give it to me in a private message here. Looking forward to hearing from you and seeing you online soon. Best of luck on the games! Denise

Thank you for getting back to us. Please note that your email has been answered 4 days ago by our colleague Grayson, and in the said email (Ticket ID: 5MFNE) you were informed about the Verification Process decline. We want you to continue enjoying your experience on our site and as an exception we have re-credited your account with the amount of 3015 CAD that you tried to cash out initially, so that you can log in and make a new payout request. It will be reviewed and approved as soon as possible. Thank you for letting us know about this matter and know that we are always at your full disposal, should you need help with anything at all. Looking forward to seeing you online! Best of luck on the games! Denise

Hello, We noticed that you have two previous withdrawals with us that have been successfully approved. Our best interest has and always will be making sure that you are having a good time on our site, and that includes cashing out your winnings as well. The Verification Process is a part of our house rules, mentioned on the site as well, and it serves the sole purpose of ensuring a safe environment for both game play and withdrawals. It consists in a thorough review of all account activity and documents, but the whole withdrawal steps and process as well, so that your cashouts are always in good hands. When working with payments and processing we spare no effort, as security is a very big point to us. Needless to say, all documents needed to be sent, for all cards used in the past six (6) months, including the new credit card that you verified later. We have also checked your email just to be sure and found that it has been answered and found that you were informed that unfortunately the payout request has been declined due to the Verification Process and that a new payout request can be reviewed after it has ended. I rest at your full disposal should you need anything at all and I hope to see you back online soon. Kind regards, Denise

Hello, Thank you for all the details offered. Please note that we reviewed your account and found that when you asked on chat to have your 0.02 bonus money cancelled, they were. It is proof that they were successfully cancelled since you were able to make a payout request after (on the 16th). Your two deposits and deposit bonuses however had nothing to do with the already existent withdrawable balance, meaning if you were to go to My Account -> Bonus Overview you could have cancelled the remaining bonus (from the deposit bonus) and that amount would have been deducted along with any winnings from it, BUT NOT along with the $3,015 that was issued from a whole different bonus (that you placed in pending). The reason why your last payout request was declined (on the 19th) was due to the Verification Process. Should you have kept the cash balance available (not put it into play) and placed a new payout request, it would have been approved. We noticed that after you played down the balance you also claimed the weekly loyalty cashback to get you started on the games, which was added to your account and played as well. Looking forward to hearing from you and seeing you online soon. Best of luck on the games! Denise

Hello, Thank you for getting in touch with us in regards to this. Please note that the reason why your first payout requests were declined because you did not provide us with the withdrawal method information, so that we can send the funds. Also, the Bank Wire request has been declined because the amount you were trying to cash out is lower than the minimum approved with Bank Wire. I noticed that your latest request is however for 100, and not for 330. What I recommend you to do is to cancel the 100 withdrawal request and to place a new one for the entire amount via Neteller and also send us the Neteller Account ID, so that the accounting team knows where to send the winnings. You can send the information to accounting [@] tangierscasino.com or give it to me in a private message here. I also tried to call you to explain everything, but it seems that the phone number you have saved on the account is incorrect. Looking forward to hearing from you and seeing you online soon. Best of luck on the games! Denise

Hello, First of all I would like to apologize for the delay in answering you, I am not sure what happened, but I did not get notifications about your posts. Now I followed this topic again, but in case this happens again, please write a private message as well, those email me automatically so this way I will be able to check as soon as possible. In regards to the matter you wrote here about, yes, the winnings were unfortunately issued from free bonus money and this is why the $100 limit has been applied automatically. There are indeed to extra rules when you cash out from free bonus money: the amount that can be cashed out is according to the VIP Level (as detailed on our Bonus Rules page) and you also need to have at least one deposit made in the last 5 days before placing the payout request (as mentioned on our Banking page). I am happy to hear that you received your winnings and I hope that many more will come. In the meantime I noticed that you managed to claim a couple of free chips to get you started and should you need anything at all, we are on Live Chat 24/7 or you can write to me so I can help you. Best of luck on the games! Denise

Hello, Please note that the accounting team has reviewed your withdrawal request, but unfortunately they did not have the withdrawal method information in order to approve it. We noticed you made the payout request via Neteller, so please send the Neteller account ID to [email protected] . Please let us know as soon as you sent it and we will make sure to look into it. Best of luck on the games! Denise

Hello, Thank you for getting back on chat to look into receiving the emails. Please note that we have now received the payment information and your withdrawal has been approved. Congratulations on your winnings and we hope that you will receive them as soon as possible. For any such future situations, although we hope they will not exist, please keep in mind that as soon as we receive an email from you, you will automatically receive a reply with a ticket number. Just come on live chat with the ticket number and it will be looked into on the spot. Best of luck on the games! Denise

Hello, Thank you for getting in touch with us in regards to this matter. Please note that we looked into it and found that your documents have been approved, but that you did not provide us with the Banking information, so the Accounting team was not able to send the winnings your way. Please send an email to [email protected] including the following information: Bank Name; Bank Address; ZIP Code; City Bank; Account Number; SWIFT / BIC#; IBAN#. Once you send it you will receive a confirmation ticket that you can inquire about on Live Chat, so that it gets reviewed as soon as possible. After that, all you need to do is place your payout request and we will make sure to have it reviewed as soon as possible. For any concerns you might have or any other questions, please let me know and I will look into it right away. Best of luck on the games! Denise

Hello, Thank you for getting in touch with us here as well and thank you for sending the screenshots to our Support department, so that we can see exactly what happened. As we have previously informed you, we have checked your account and found that on the 30th of November, the balance you left on your account was indeed 108.40 euros. On the 1st of December you found the same balance in your account and you started playing from it as well. You played Roulette and your first bet on December 1st was 58 euros, leaving you with a balance of 50.40 euros. If you check the screenshot that you sent us via email, you will find that the line where you can see the 58 amount is marked with Casino Buy In, which is the name we are using in our Backend for Casino Bet. Our colleagues on chat recommended you to clear cache and cookies because they could see the correct balance on our end. We understand it might be a little frustrating, but just to rule out any connectivity issue that might delay the update of information on your end, it is necessary to do this as well. Just as well you can try the site from an incognito browser. Please note that as per the request you sent via email, your account has now been closed. Just to make sure that there was no visual desynchronization, we have added the 50 in cash to your account, and should you decide to give the games another try the amount will be there, cashable, waiting for you. We apologize for any misunderstanding and we appreciate you choosing our website for your entertainment. For any concerns you might have or any other questions, please let us know and we will look into it right away. Best of luck on the games! Denise

Thank you for pointing it out, it is very important for us that our members always have the right information about their available deposit and withdrawal methods, this is why you can find everything right on the site. As you found as well, all you need to do is to go to our Banking page and select Deposit or Withdrawal, and you have all information in one place. Since Bitcoin is one of our newest additions to the deposit and withdrawal methods, it will soon be added on the Banking page as well. In the meantime, for any concern that you might have, I rest at your full disposal. Best of luck on the games! Denise

Hello, It depends very much on the withdrawal method and on the situation of your account. My advice is to have the documents on your account as soon as you deposit, this way your withdrawal option will always be enabled. Then, as soon as you make your payout request, send the withdrawal method information to Accounting. This way, as soon as they review the cashout, they will know where to send the funds. If you follow these guidelines and you cash out with an online wallet for example, it will be maximum 72 hours for the accounting review, and then only 24 hours for the funds to hit your account. If all things go well and we are talking working days, the funds could reach you even sooner. Not to mention Bitcoin, where you get the funds within the hour after you got approved. Any help you need or when you want to find the option that suits you best, we are always at your full disposal on chat as well, so that time is not wasted. For any other questions or concerns, please let me know, I am here to help. Best of luck on the games! Denise

Please do and we will have the chip ready, along with many other perks that are waiting to be claimed. Have fun, win big and let us know if there is anything that you need.

Hello, You can check out more information about the method here: < snip > and if you need any information or have any question or concern, do not hesitate to let us know on chat or via email to support [@] tangierscasino.com [typed together], we will get back to you right away. We are looking forward to seeing you online! Best of luck on the games! Denise

Hello, Thank you for the vote of confidence! Please provide us with your username so we can make sure to add a nice free chip to your account. It will help you see the games in colors, as they are grayed out only in case the current balance in your account is insufficient to play the said game. We are looking forward to seeing you online! Best of luck on the games! Denise

Hello, Yes, Bitcoin is an amazing deposit and withdrawal method indeed. Should you decide to deposit with it, it's the safest you can choose, and should you decide to cash out with it, it's the fastest you will get your winnings, they can be in your account within maximum an hour from getting approved. Not only that, but in the last year the Bitcoin value went up exponentially, and so would your funds should you decide to use this method. We have a dedicated page on our site should you decide to give it a go [ < snip >]. Any information you need, we rest at your full disposal on Live chat as well, where you can find us 24/7. Best of luck on the games! Denise

Hello, Please note that the games are grayed out when your balance is running low. We tried to locate your account and get you a special chip, but unfortunately we were unable to do so. Please let us know what your username is and we will make sure to get all games colored and bright for you. Best of luck on the games! Denise

Hello, We are happy to hear that you enjoyed the site and the games. We rest at your full disposal for any further information and do not hesitate to contact us on chat for the best deals and bonuses! Best of luck on the games, Denise - Tangiers Casino