1xBet is not crediting my deposit.

[onro1]

2 Mayıs'ta 1xBet hesabıma 20.000 TL yatırdım ancak fonlar hesabıma yatırılmadı. Canlı destekle iletişime geçtim ve benden işlem makbuzunu vermemi istediler ki ben de bunu yaptım. İki haftalık bir inceleme sürecinden sonra, hesabımdaki fonları almak yerine, video kanıtı sunmam istendi. İstenilen tüm detayları ve kanıtları içeren videoyu gönderdim, ancak 40 gün sonra param hâlâ hesabıma aktarılmadı. Paramın bir an önce hesabıma geçmesini istiyorum. Talep numarası: 16321137

[Afi4wins]

@onro1 Hi there and welcome to the forum.

Kindly use English in this section of the forum (use a translator if necessary) or post your comments/topic into one of the non-English section (scroll down the homepage to see it).

[Blackjax]

6 hours ago, onro1 said:

On May 2nd, I deposited 20,000 TL into my 1xBet account, but the funds were not credited. I contacted live support, and they asked me to provide the transaction receipt, which I did. After a two-week review process, instead of receiving the funds in my account, I was asked to provide video evidence. I sent the video containing all the requested details and evidence, but 40 days later, my money has still not been transferred to my account. I want my money transferred to my account as soon as possible. Request number: 16321137

What deposit method did you use? Are you verified at the casino and was this your first withdrawal request?

[onro1]

1 hour ago, Blackjax said:

Hangi para yatırma yöntemini kullandınız? Kumarhanede doğrulandınız mı ve bu ilk para çekme talebiniz miydi?

No, I have made deposits many times before. This is the first time I have encountered such a situation. I sent the money using the instant bank transfer method.

[onro1]

1 hour ago, Afi4wins said:

@onro1 Hi there and welcome to the forum.

Kindly use English in this section of the forum (use a translator if necessary) or post your comments/topic into one of the non-English section (scroll down the homepage to see it).

On May 2nd, I deposited 20,000 TL into my 1xBet account, but the funds were not credited. I contacted live support, and they asked me to provide the transaction receipt, which I did. After a two-week review process, instead of receiving the funds in my account, I was asked to provide video evidence. I sent the video containing all the requested details and evidence, but 40 days later, my money has still not been transferred to my account. I want my money transferred to my account as soon as possible. Request number: 16321137

[loceff13]

Why not contact your bank and see whats going on and what they can do to help/refund you if the casino is being less than helpful.