Withdrawal Blocked Behind $100 Deposit Requirement After Completing Wagering

[Henryray123]

Casino: Bitspins.bet

Complaint: Withdrawal blocked behind additional deposit requirement

I am submitting this complaint regarding a withdrawal issue on Bitspins.bet.

I registered on the platform recently and used a promotional bonus of approximately $200. I completed the required wagering conditions as stated for the bonus. After completing wagering, my account balance increased significantly (over $20,000).

I then attempted to withdraw a small portion of my balance (minimum withdrawal amount $100). The withdrawal initially showed as “processing,” but was not completed.

Instead, I was informed that my account must go through a verification/activation step. I was told that I need to make a minimum deposit of $100 in order to “activate” withdrawals on my account.

Additionally, my account is marked as “KYC Unverified,” and verification is handled through a third-party service (Sumsub). However, even with verification steps, I am unable to proceed with withdrawal unless I first make this deposit.

I would like to point out that:

• I have already completed the wagering requirements tied to the bonus

• The withdrawal is being blocked behind an additional deposit condition

• This deposit requirement was not clearly presented as a necessary condition for withdrawing winnings after wagering completion

Below are the exact messages and conditions shown on my account:

• “Your Withdrawal Is Being Processed” (initial status)

• Withdrawal later not completed / blocked

• “Account Activation requires a deposit of $100 or more”

• “Withdrawals can only be processed once verification is complete, which requires a deposit”

• KYC status shown as “Unverified”

Timeline:

• Account registered: Recently

• Bonus used and wagering completed: Shortly after registration

• Withdrawal attempted: Shortly after completing wagering

I am requesting assistance in resolving this issue and clarification on whether it is acceptable for withdrawals to be conditioned on an additional deposit after wagering requirements have already been fulfilled.

I would like to withdraw my available balance without being required to make a further deposit.

Thank you.

[cocopop3011]

On 5/2/2026 at 11:18 PM, Henryray123 said:

Casino: Bitspins.bet

Complaint: Withdrawal blocked behind additional deposit requirement

I am submitting this complaint regarding a withdrawal issue on Bitspins.bet.

I registered on the platform recently and used a promotional bonus of approximately $200. I completed the required wagering conditions as stated for the bonus. After completing wagering, my account balance increased significantly (over $20,000).

I then attempted to withdraw a small portion of my balance (minimum withdrawal amount $100). The withdrawal initially showed as “processing,” but was not completed.

Instead, I was informed that my account must go through a verification/activation step. I was told that I need to make a minimum deposit of $100 in order to “activate” withdrawals on my account.

Additionally, my account is marked as “KYC Unverified,” and verification is handled through a third-party service (Sumsub). However, even with verification steps, I am unable to proceed with withdrawal unless I first make this deposit.

I would like to point out that:

• I have already completed the wagering requirements tied to the bonus

• The withdrawal is being blocked behind an additional deposit condition

• This deposit requirement was not clearly presented as a necessary condition for withdrawing winnings after wagering completion

Below are the exact messages and conditions shown on my account:

• “Your Withdrawal Is Being Processed” (initial status)

• Withdrawal later not completed / blocked

• “Account Activation requires a deposit of $100 or more”

• “Withdrawals can only be processed once verification is complete, which requires a deposit”

• KYC status shown as “Unverified”

Timeline:

• Account registered: Recently

• Bonus used and wagering completed: Shortly after registration

• Withdrawal attempted: Shortly after completing wagering

I am requesting assistance in resolving this issue and clarification on whether it is acceptable for withdrawals to be conditioned on an additional deposit after wagering requirements have already been fulfilled.

I would like to withdraw my available balance without being required to make a further deposit.

Thank you.

Hi ans welcome to the forum - have you already made a deposit here or was your bonus a free one? 

[Afi4wins]

I visited their website and it's a crypto casino, with a free bonus reward after registration.

Maybe @Henryray123 was using this free bonus?

If so, then it is normal for crypto casinos to require an initial deposit to verify the player's account. Usually also, the player would then need to make 1 or 2 more deposits just to process the withdrawal claim!