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Casino: Bitspins.bet Complaint: Withdrawal blocked behind additional deposit requirement I am submitting this complaint regarding a withdrawal issue on Bitspins.bet. I registered on the platform recently and used a promotional bonus of approximately $200. I completed the required wagering conditions as stated for the bonus. After completing wagering, my account balance increased significantly (over $20,000). I then attempted to withdraw a small portion of my balance (minimum withdrawal amount $100). The withdrawal initially showed as “processing,” but was not completed. Instead, I was informed that my account must go through a verification/activation step. I was told that I need to make a minimum deposit of $100 in order to “activate” withdrawals on my account. Additionally, my account is marked as “KYC Unverified,” and verification is handled through a third-party service (Sumsub). However, even with verification steps, I am unable to proceed with withdrawal unless I first make this deposit. I would like to point out that: I have already completed the wagering requirements tied to the bonus The withdrawal is being blocked behind an additional deposit condition This deposit requirement was not clearly presented as a necessary condition for withdrawing winnings after wagering completion Below are the exact messages and conditions shown on my account: “Your Withdrawal Is Being Processed” (initial status) Withdrawal later not completed / blocked “Account Activation requires a deposit of $100 or more” “Withdrawals can only be processed once verification is complete, which requires a deposit” KYC status shown as “Unverified” Timeline: Account registered: Recently Bonus used and wagering completed: Shortly after registration Withdrawal attempted: Shortly after completing wagering I am requesting assistance in resolving this issue and clarification on whether it is acceptable for withdrawals to be conditioned on an additional deposit after wagering requirements have already been fulfilled. I would like to withdraw my available balance without being required to make a further deposit. Thank you.

Hi, I'm having issues with Optibet verification (KYC) process. They require following: Proof of credit card payment Provide bank statement with visible deposit from your credit card to our site. IBAN number, bank name, your full name, date, card number/details should be visible in a screenshot or PDF file. In a screenshot full website URL should be visible. The problem is that in my bank IBAN numbers are shown only in the bank statement with regular bank transfer, not in the credit card stream. Operators are not willing to accept the document of bank transfer but only the cc payment with IBAN numbers. Have you come across anything like this? What to do when a casino ask something that you can't provide? I think no other casino have the same kind of requirement for KYC process?

Has anyone had a problem with Super Casino, I deposited £2,000 playing with them for a month, they then blocked my account and asked for verification details, I sent the documents over, and then they kept requesting the same documents even though I had sent them, they for some reason do not want to un block my account? Should they have done all this verification before I had deposited all that money? I know you will all say I am a fool, and I will agree with you.