Complaint with 247 Bet

[Yaninadods]

Hi i Created an account and submitted my passport and council tax bill which was accepted, my account shows fully verified. Deposited £350 in two separate transactions. Won just over £1000 which I chose to withdraw. This stayed in pending for around 12 hours, I checked back for an update and now the funds are no where to be seen. Not in pending and not in complete. Sent an email no reply finally got through on live chat to an unhelpful agent just generally looking to stall my withdraw and had no real answers for me. Said I “might” receive an email from a different department, I asked him where the funds are now and he said still waiting to be reprocessed I asked why this wasn’t processed the first time if my account is verified and he said they “might” need a bank statement. Having googled reviews I can now see I made a mistake getting involved with this company but can anyone help with this ? As stated my account is verified fully 

 

thank you 

[Afi4wins]

@Yaninadods Hi  there and welcome to the forum.

White Hat Gaming casinos are known to be quite slow in their responses and processes. Hopefully you'd get a response from them soon.

[cocopop3011]

On 4/15/2026 at 2:27 PM, Yaninadods said:

Hi i Created an account and submitted my passport and council tax bill which was accepted, my account shows fully verified. Deposited £350 in two separate transactions. Won just over £1000 which I chose to withdraw. This stayed in pending for around 12 hours, I checked back for an update and now the funds are no where to be seen. Not in pending and not in complete. Sent an email no reply finally got through on live chat to an unhelpful agent just generally looking to stall my withdraw and had no real answers for me. Said I “might” receive an email from a different department, I asked him where the funds are now and he said still waiting to be reprocessed I asked why this wasn’t processed the first time if my account is verified and he said they “might” need a bank statement. Having googled reviews I can now see I made a mistake getting involved with this company but can anyone help with this ? As stated my account is verified fully 

 

thank you 

How long have you been waiting for a reply and what are live chat saying?

[Blackjax]

Even if your account is fully verified they will still delay your payment. It's their tactic to make you play down your funds. File a complaint ASAP.

[Yaninadods]

I first requested the withdraw a week ago. I received an email Friday saying the could not withdraw back to my card “process failed” which from reading reviews they seem to do this everytime someone try’s to make a withdraw above £100, clear stalling tactic. They asked for my bank details to process a bank transfer so I reluctantly replied with this Information. I went into live chat earlier finally got through and the agent seemed to have no idea about my withdraw. He then said there could be another 7-10 business day process and then this could be delayed even further, I asked why that would be and if he could look into my withdraw more specifically and of course the chat was closed and I was logged out of my account. 
when I log into my account the withdraw still appears like it never existed. The funds are not in my balance, or pending withdraws or completed withdraws. All in all seems really suspicious and reading reviews of this company really highlights how bad they are. Surprising as they are fully licensed by the gambling commission but in over twenty years of using gambling sites they are by far the worst