Casino cruise pending

[luckyloser]

I have 22000 NOK pending in withdrawals since yesterday, my account is verified and one day is not a long time but my problem is this:

 

I set a 1000 NOK pr day limit. When i deposit i have to use fundsend. But fore some reason thats in euros... So i tought 120 euros was ruffly 1000NOK but the currency has gone up so it turns out it was about 1240 NOK. Then the deposit was deducted fro my card, but didd not show in casino account. After allot of back and forth with support they tell me they add the funds and i must withdraw them. Then i can deposit again 1000 NOK. 

 

So i do this and redeposit 100 euros ruffley 980 NOK. Then i was told sorry the system counted the first deposit... This deposit is also voided and i will have to wait untill tomorrow to be credited... Seriously the worst CS ever!!! Then i look at my pending withdrawals and lo and behold that they prosses the 1240 NOK deposit i requested to be cahsed out after about 10 minutes, but they leave my winnings pending...

 

Why cant they prosses it all?

 

And also yesterday shortley after i cahsed out i get this mail:

 

We wanted to give you a bonus to help your winning streak continue - 20 free spins for Starburst on the house and a nice deposit bonus specially for you.  

Please contact support on live chat to make use of this offer - we are always happy to help you win big Don't forget, there is a 10,000,000 EUR jackpot waiting for you on the game Mega Moolah, with your luck you might be the one to take it.  

We look forward to hearing back from you soon. 

 

I kinda feel like they are trying to bait me to reverse. I mean come on if they prosses one WD why cant they prossess them all? Also looking at the complaint section here im kinda worried.

[partyhummel]

i didnt feel very comfortable at that place, either.

[ValDes]

Feel free to send a PM to Lloyd Apter from Casino Cruise - http://www.askgamblers.com/forum/user/64790-lloydapter/

 

I'm pretty sure he'll manage to explain the fundsend issue as well as find a way to expedite your withdrawal. 

[luckyloser]

Thanks. I will wait untill tomorrow and see if it is prossesed. They told me max 48 hours. The problem is i tought the deposit limit stopped me from overshooting the limit. Kinda weird it let me deposit to much and then they ask me why i didd so.. My casino account is in NOK but i have to deposit in euros... Kinda confusing to me.

 

The limit should have blocked the deposit if it was over the limit. Not deduct it from my bank account and then tell me to wait untill they can add it to my account. Or in this case let me withdraw it but not play. And then they told me to redeposit 1000 NOK or less and i didd, but apparantly their system counted the first deposit that they sent back to me... The issue i find weird is that they prossesed the deposit that i was told to withdraw instantley, but left my winnings pending.

 

But i will see tomorrow.

[ValDes]

Till then, do not forget you are on a mission right now! Do Not Reverse, You Can Resist! 

[luckyloser]

Yes, there is no chance in ***** im reversing this WD. I got my mind set on spending it on something else than gambling. Reversing never ends well either.

[Awena]

Yes, there is no chance in ***** im reversing this WD. I got my mind set on spending it on something else than gambling. Reversing never ends well either.

Resistance!

 

Congrats by the way!!

[cocopop3011]

Yes, there is no chance in ***** im reversing this WD. I got my mind set on spending it on something else than gambling. Reversing never ends well either.

Yep, that's the best way to think! Spend it on something else not gambling. Let us know if you have an update on your withdrawals today. Also did you PM the rep after? Did you get a reply?

[luckyloser]

I pmd him, no reply he has not been online since may according to his profile. But they have now sent my payment. I think they just have a 48 hour pending periode but they just wont admitt it.

 

Now im going to take a break from gambling since i got all my recent losses back and then some.

[Johnnygotthebone]

Hey Lucky loser, how are you, I close my account at this casino two days after I opened it, I'm not going to say why but it was not really a good experience for me

[ValDes]

I pmd him, no reply he has not been online since may according to his profile. But they have now sent my payment. I think they just have a 48 hour pending periode but they just wont admitt it.

 

Now im going to take a break from gambling since i got all my recent losses back and then some.

 

Glad you got your payment, hope you gonna give yourself a short break of gambling and do what I previously advised.

[cocopop3011]

I pmd him, no reply he has not been online since may according to his profile. But they have now sent my payment. I think they just have a 48 hour pending periode but they just wont admitt it.

 

Now im going to take a break from gambling since i got all my recent losses back and then some.

 Some good news at last! Glad you got your losses back and some extra on top too! 

[luckyloser]

Ok... Now its enough. I have submitted a complaint against them.

 

They told me yesterday they approved my WD. But the withdrawal of my deposit came to my bank account the day after. I checked my bank this morning..No money.. So i check my casino account statment it says prossesing...So the winnings have not been sent by them.

 

I ask them what this means. They now tell me that it has to be approved by their risk department and they dont work weekends...

 

Nr 1: its friday morning regular buisness hours.

 

Nr 2: I didd not take a bonus, and i do not have mutiple accounts.

 

What the F is going on here??

 

Never been treated so bad by a casino in my life.. If i get paid it will take over 1 week from i submitted the withdrawal request.

[Johnnygotthebone]

I am not surprised, prior to me excluding myself here, I had warned everybody on the other forums about this place

[ValDes]

Ok... Now its enough. I have submitted a complaint against them.

 

They told me yesterday they approved my WD. But the withdrawal of my deposit came to my bank account the day after. I checked my bank this morning..No money.. So i check my casino account statment it says prossesing...So the winnings have not been sent by them.

 

I ask them what this means. They now tell me that it has to be approved by their risk department and they dont work weekends...

 

Nr 1: its friday morning regular buisness hours.

 

Nr 2: I didd not take a bonus, and i do not have mutiple accounts.

 

What the F is going on here??

 

Never been treated so bad by a casino in my life.. If i get paid it will take over 1 week from i submitted the withdrawal request.

 

Hmm, seems like you posted a complaint against Casino Cruise yesterday, but then requested it not to be published because you informed our support you have been already paid... Now you have another complaint posted, but is it regarding the same issue or it refers to a new withdrawal from Cruise?  

[luckyloser]

It was the same issue. I was under the impression i was paid while the payment was instead beeing prossesed or reviewed. Support telling me two different things.

 

Eventually now the status has changed to sucsess, hmm so it seams they work weekends after all?

[ValDes]

Sure, no problems. Just let our Support Team knows when you are convinced /totally/ that you want the complaint to be published and we will take care.

 

However, sincerely hope that your issue is about to be resolved in the meantime, without the need to go through the official complaints status.

[luckyloser]

Hey Lucky loser, how are you, I close my account at this casino two days after I opened it, I'm not going to say why but it was not really a good experience for me

What happened?

[Johnnygotthebone]

Valdes does not like when I say things without justification. It's been a while. Let's just say they called me at home at 11:00pm, everyday for a week. When I deposited, a few times, I fought to get bonus and I won't comment on the gameplay. Just A miserable experience

[ValDes]

Valdes does not like when I say things without justification. It's been a while. Let's just say they called me at home at 11:00pm, everyday for a week. When I deposited, a few times, I fought to get bonus and I won't comment on the gameplay. Just A miserable experience

 

Mate, 

 

It's not ValDes who doesn't like when you throw serious accusations against casinos without a single reason pointed out, it's the whole forum community here. As you can clearly see even in this topic, luckyloser managed to justify his statements although he was not only frustrated by the delay of his payment, but trying to resist his gambling demons at the same time... 

[Johnnygotthebone]

It's all good, I'm not saying anything negative about anything anymore, the only thing I will say is that I have a permanent exclusion of this place

[Johnnygotthebone]

Yes, there is no chance in ***** im reversing this WD. I got my mind set on spending it on something else than gambling. Reversing never ends well either.

Best place to spend free money is to go on a nice trip for a few days away from everyone that annoys you. Works great for me mate.

[luckyloser]

Got the money this morning.

[ValDes]

Got the money this morning.

 

And we have just published your second complaint....

[cocopop3011]

Got the money this morning.

 

Yippee!!!