Ready for Kaboo?

[cocopop3011]

Thanks Bruno, appreciate that.

 

It's really awesome when casino people takes seriously their customers feedback and do the utmost to improve and deliver better and better quality of service. 

 

Btw, to my big surprise, I got a huge positive feedback from casino reps for these expert analyses and most of them are now asking me to review their own casino's T&Cs. One of the rare moments where players and casino reps wishes perfectly match I guess...

 

That's great news! Well done Val.

[ACrowLeftOfTheMurder]

I had a poor first experience at Kaboo.

 

Before I speak about that, I think it's important to explain my relationship with this group. This may be a little long, but if I think something important should be shared, then I feel inclined to do so.

 

Before Kaboo popped up, I was a happy customer at both Thrills and Superlenny and originally opened both accounts in USD, as at this time they did not have my native currency AUD as an option.

 

I then met a rep of theirs named Erik through another forum, and he seemed very helpful anytime I needed assistance, so in return I happily helped him in regards to providing him with some advice and information on the Australian market and it's potential, and we had some great long conversations via pm which I enjoyed. As a customer I would tell Erik things in the best interest of all players, and he would actually listen and seem to really want the feedback.

 

As I became increasingly impressed with both Erik and the casinos, I of course also started to praise and support both him and the casinos on the forum, and defend them if others posted with complaints. I should add I did this honestly and legitimately as I truly was impressed and wanted others to know, and at no time was I asked to do so or paid for comment. I simply would do the same thing for any casino or rep that deserved it.

 

I was still a relatively new customer at both Thrills and Superlenny, however I was slowly starting to play at both more regularly as my respect for Erik grew, and I believe in being loyal and supportive in return to those casinos and reps that are good to you. The important thing to note here is, I was still playing in USD, so my blind loyalty was automatically losing me about 30% of my deposit before I even had my first spin, lol.

 

Despite this I continued to support them, and did so happily even though I never made a withdrawal at either site, and generally had continued poor luck and quick sessions at both sites, lol. But I didn't care too much, as both Erik and their CS agents would give me comps from time to time, so I was still a happy customer.

 

Then things turned bad.

 

The first issue was just by chance, I found out that both Thrills and Superlenny had introduced AUD as a currency option a fair time prior to me finding this out. I was of course extremely disappointed that when this new option was introduced, neither Erik or the casinos themselves notified me or their other Australian players.

 

Hence I and I'm assuming others were left in the dark whilst we continued to have our loyalty cost us money by still having to deposit in USD when it turns out we could have been depositing in AUD and getting full value and extra play for our money.

 

I was disappointed, but still not mad, and maybe stupidly, I still wanted to play at these casinos and remain loyal despite the fact they just cost me money unnecessarily.

 

The bright side was I could now make Thrills in particular (my favorite of the two) my number one site and give them most if not all my weekly business as they now had AUD.

 

So I contacted Erik and asked if I could have my currency option changed from USD to AUD, and told him if he could do so, I would be happy to give Thrills my exclusive business, and he would see a huge increase in my contributions. So basically instead of giving 4 or 5 sites a share of my business as I was doing, I would instead give Thrills 95-100% of that business.

 

Now I may be wrong, but I didn't think the currency change would be such a difficult task, however I thought wrong.

 

First I was told by both the casinos support team and Erik that it wasn't possible to do and I had no choice but for my account to remain in USD. Not happy to accept this decision, I did some research and discovered that other player have done the exact same thing on multiple occasions at numerous other casinos, and have done so simply and without difficulty.

 

So I contacted Erik again and advised him of this, and after checking again for me, he got back to me and said it should be possible if they delete my current accounts completely, and then allow me to re-register and select AUD during the registration process.

 

Great I said! So Erik proceeded to delete my Thrills account first, then asked me to register again as a 'new' customer. So I filled in my details again, and hit the submit button, yet all I got was a notification that popped up saying my details were already registered in the system. So epic fail!

 

We tried a number of times yet the same error was encountered each time, so now I can't register a new account, and can't use my old account as it was deleted!

 

Worst of all, and personally speaking really disappointingly, Erik, a man I respected and a big reason why I remained so loyal, suddenly went missing and stopped responding to my emails. I don't even know why he stopped responding, as our interactions were always friendly and pleasant, however I could only assume my issue was placed in the too hard basket, and my loyalty and business wasn't as appreciated as I thought.

 

I'd like to think this isn't the case, but it's also a fairly big coincidence that during this time I decided to close my account and leave the forum Erik and I were involved at, so of course I would no longer be there to praise Erik and his casinos on the forum, therefore maybe I was no longer any use to Erik or his brands, and no longer worth the effort to help out. I'd like to think Erik was a better man than that, but it's hard not to notice or think about this coincidence given Erik's very sudden and unexpected vanishing act when previously he would bend over backwards to help me out.

 

It all makes little sense to me, as I've never heard of a casino or rep just all of a sudden ignoring and dismissing a completely loyal customer, who just finished pledging that loyalty by declaring he would soon be sending all his business to their one casino and ignore the competition.

 

I'm not the only one that thinks this is crazy and confusing right?

 

I then decided to close my Superlenny account, and I'd be lying if I didn't say the whole ordeal left me very upset and now extra weary in my dealings with others, as I also feel like I was used a little. I'm just really disappointed mostly, as I went from the highs of thinking I had found my perfect casino and one stop shop, to being left in the dark with no accounts at either site and never hearing from their rep again, lol. It's so sad it's a little funny.

 

So if you've read this far, then you're probably now wondering why on Earth after all that would I want to play at Kaboo? Well Thrills was still my favorite site to play at, and maybe a part of me thought I could relive that good experience at Kaboo, but this time in AUD! Yay!! Right?!!

 

Wrong again.

 

So I register at Kaboo looking forward to a fun session, and hopefully allowing this group a second chance at impressing me and winning my loyalty once again.

 

I go straight to deposit, enter the details and hit submit. Up comes the warning that the transaction is being processed and not to refresh or close the screen. 5 minutes pass, nothing. 7 minutes pass, nothing.

 

New site, I few little glitches can be expected I think to myself, so I politely contact their chat and explain the issue. We're now at approximately 12 minutes and the transaction is still 'processing' mind you. I wait for the agent to 'investigate', and now after waiting even longer for that, I finally see the agent starts typing a response.

 

"Please clear the cache and try another browser", he says.

 

So I politely listened and took his advice, and tried again in a different browser. They say stupidity is doing the same thing and expecting a different result. So not only did I not end up playing at Kaboo, but they kindly also pointed out that I must be the stupidest person on Earth.

 

Same issue in the other browser, so I again I contact their chat, and the response I received?

 

"Please clear the cache and try another browser". Lol!!!!!!!

 

Needless to say I thanked him for his help, closed the site down, opened Guts, and deposited and played there instead. You'll be happy to know, that experience played out without any issues, unless you count losing as an issue, lol.

 

So the moral of the story is, there comes a time in one's life, when you just have to succumb to defeat, and accept some casinos JUST DON'T WANT YOUR BUSINESS! Lol!!

 

Sorry for the really long story, but I've been holding that all in for some time now and just needed to let it all out.

 

Lastly, Kaboo, and this is a minor issue as I'm the type of idiot who deposits anyway, but just a word of advice. If you ask customers to pre-register and promise a special exclusive offer if they do, then it's probably a good idea to actually

 

1. Notify those players once the casino actually opens, and

 

2. Actually give those players whatever special exclusive offer you promised them.

 

Besides the automated email I received after registering telling me I'd be notified when the site's launched, I never heard from Kaboo again.

 

Come to think of it, given the similarities, I wonder if Erik is now the man running Kaboo? Lol.

 

If you did actually read all that, then thanks for being that empathetic ear that listened.

[cocopop3011]

I read it all DJ Spin - from start to finish; And thank you so much for sharing your story with us.

 

First of all - I've had a similar issue of wanting to change my currency and the process is an absolute nightmare. I know this is the one thing that casinos cannot change. Once you pick your currency it can't be changed. And the process as you mentioned is for the casino to delete the account and set up a new one.

 

My encounter of this was at InterCasino (a few years ago) When I tried to register I had the exact same message that my details were already registered. It didn't matter what they done nothing worked. However I wasn't too bothered about playing there. In your case they absolutely should have been able to resolve your matter and the fact that they didn't IMO shows very poor customer support. 

 

Regarding Erik - I don't see why he would just stop responding to you at all. Was he still an active rep at the forum and just ignoring your messages? Or had he left the forum altogether? Not that it matters now of course, just wondering really.

 

When it comes to Kaboo Casino - I know they have been experiencing some technical issues with their site. I couldn't even register to start off with but our rep here did tell us that the technical problems should be sorted. In Kaboo's defense every new casino is destined to have teething problems, it all comes with the territory I think. However not being able to make a deposit is quite a glitch! It's a shame they weren't more willing to help you there.

 

But I'm really sorry to hear you had a tough time! Maybe our rep here will be able to shed some light on it for you.

[ACrowLeftOfTheMurder]

Thanks Cocopop, and I'm impressed you took the time to read it . I know some people hate long posts and won't read them, lol.

 

Regarding your comments on Erik, I think you got the two of us mixed up.

 

It was I that left that forum, not Erik. Erik is still the active rep at that forum as far as I'm aware.

 

Regardless of this though, I contacted Erik and some other reps I had formed good relationships with and notified them I was leaving the forum and thanked them for their support and service.

 

To my delight, every rep I said goodbye to, including Erik, offered me their private email so we could keep in touch outside of the forum.

 

I still to this day have friendly regular contact with all of those reps via email. All but one, Erik.

 

It's very strange that he stopped responding and let my issue go unresolved, but only he knows why I guess.

 

Regarding Kaboo, I know new sites have teething issues so I'm not that worried or upset about it. I just found it funny that my run of bad luck with this group just seems to be continuing, lol.

 

My experience at Kaboo just made me think of the other issues again, and then I saw this thread and felt the urge to share my experiences.

 

I have no hard feelings towards Kaboo, and may try their site again sometime soon, but I'm in no real rush at the moment.

 

Funnily enough, I don't hold any hard feelings towards Erik or Thrills either, and would have still been playing there all this time, even if my account couldn't be changed from USD.

 

That's why I'm more confused and uneasy by the whole series of events, as I don't even know if I did something wrong to not be welcomed back there.

[Johnnygotthebone]

Hello Mr Kaboo..

 

I'll give you one piece of advice, when playing in euro dollars, and we cash out, don't wire US dollars like thrills does, I cashed out €1000 from there they converted to US dollars and wired that to me, I lost C$94 because of them exchanging it themselves and then my bank exchanging it again. You should wire the currency the person is playing with, thrills did not compensate me for the loss and I got a little bit upset. Just giving you the heads up for future players

[cocopop3011]

Thanks Cocopop, and I'm impressed you took the time to read it . I know some people hate long posts and won't read them, lol.

 

Regarding your comments on Erik, I think you got the two of us mixed up.

 

It was I that left that forum, not Erik. Erik is still the active rep at that forum as far as I'm aware.

 

Regardless of this though, I contacted Erik and some other reps I had formed good relationships with and notified them I was leaving the forum and thanked them for their support and service.

 

To my delight, every rep I said goodbye to, including Erik, offered me their private email so we could keep in touch outside of the forum.

 

I still to this day have friendly regular contact with all of those reps via email. All but one, Erik.

 

It's very strange that he stopped responding and let my issue go unresolved, but only he knows why I guess.

 

Regarding Kaboo, I know new sites have teething issues so I'm not that worried or upset about it. I just found it funny that my run of bad luck with this group just seems to be continuing, lol.

 

My experience at Kaboo just made me think of the other issues again, and then I saw this thread and felt the urge to share my experiences.

 

I have no hard feelings towards Kaboo, and may try their site again sometime soon, but I'm in no real rush at the moment.

 

Funnily enough, I don't hold any hard feelings towards Erik or Thrills either, and would have still been playing there all this time, even if my account couldn't be changed from USD.

 

That's why I'm more confused and uneasy by the whole series of events, as I don't even know if I did something wrong to not be welcomed back there.

 

Okay, well I hope you don't mind but I took the time to contact our casino rep here with your problem. I just thought he may be able to get some answers you just to get some closure on this issue. Bruno is looking into for you and promises to get back to me with some answers. I should imagine he will post in here for you to see anyway.

 

It just seems that such a loyal player as yourself has to leave on such a bad note. So let's see where it goes for you. 

[BetItBruno85]

Hi there

 

Thanks for reaching out! Could you please send me a private PM with your user name and I will have a look from my end with our payment team. 

 

Regards

 

Bruno

Hello Mr Kaboo..

I'll give you one piece of advice, when playing in euro dollars, and we cash out, don't wire US dollars like thrills does, I cashed out €1000 from there they converted to US dollars and wired that to me, I lost C$94 because of them exchanging it themselves and then my bank exchanging it again. You should wire the currency the person is playing with, thrills did not compensate me for the loss and I got a little bit upset. Just giving you the heads up for future players

[helenakp]

ahhh...made 3 or 4 deposits here and I like the Kaboo casino a lot ,but so far not even one decent win,i guess still in the bad,bad loosing streak 

[BetItBruno85]

Thanks Cocopop, and I'm impressed you took the time to read it . I know some people hate long posts and won't read them, lol.

 

Regarding your comments on Erik, I think you got the two of us mixed up.

 

It was I that left that forum, not Erik. Erik is still the active rep at that forum as far as I'm aware.

 

Regardless of this though, I contacted Erik and some other reps I had formed good relationships with and notified them I was leaving the forum and thanked them for their support and service.

 

To my delight, every rep I said goodbye to, including Erik, offered me their private email so we could keep in touch outside of the forum.

 

I still to this day have friendly regular contact with all of those reps via email. All but one, Erik.

 

It's very strange that he stopped responding and let my issue go unresolved, but only he knows why I guess.

 

Regarding Kaboo, I know new sites have teething issues so I'm not that worried or upset about it. I just found it funny that my run of bad luck with this group just seems to be continuing, lol.

 

My experience at Kaboo just made me think of the other issues again, and then I saw this thread and felt the urge to share my experiences.

 

I have no hard feelings towards Kaboo, and may try their site again sometime soon, but I'm in no real rush at the moment.

 

Funnily enough, I don't hold any hard feelings towards Erik or Thrills either, and would have still been playing there all this time, even if my account couldn't be changed from USD.

 

That's why I'm more confused and uneasy by the whole series of events, as I don't even know if I did something wrong to not be welcomed back there.

Hey Mr DJ

 

That was one heck of a post and don´t know where to start even, but first thing first, we welcome you and the other palyers to Kaboo with open arms and we want to make sure you have a great exprience with us. 

If you got mailed about an exclusive offer, but did not get it just make sure to PM your username and I will have a look and compensate if things look straight. 

 

Regards

 

Bruno 

[ACrowLeftOfTheMurder]

Hi Bruno,

 

Thanks for your response.

 

Firstly I'd just like to update everyone regarding my first post.

 

I have been contacted by Erik via email, so thank you to everyone who may have helped us get back into contact with one another.

 

Erik apologized and explained it was a misunderstanding, and I am happy to accept his explanation. We are also going to see if we can get the issue resolved and have my account at Thrills fixed and reopened which I'm very happy about .

 

Bruno, thanks for offering to help regarding the Kaboo comments. I'm not sure you understood my post or maybe I didn't explain properly.

 

I pre-registered at Kaboo on the 10th July 2015, and received a confirmation email stating:

 

"Thanks for pre-registering at Kaboo.com. When Kaboo.com is launched you will get an exclusive offer, only for you!"

 

So when you guys launched I never received any notification and only found out via the forums.

 

I thought maybe I need to log in to see any exclusive offer, but when I tried it said no account exists. So now I was very confused.

 

I ended up having to register an account again as the first time I did it in July had now seemed to disappear.

 

So I registered again only to find just the standard offer available, however still wanting to try your site I ignored these issues and tried depositing, only to encounter further issues with not being able to deposit.

 

So all round not a great first experience, but like I said I won't hold it against you and try your site again at some point.

 

If you want evidence of the pre-registration email I received then feel free to pm me your email and I can forward it to you, or you can ask Erik to get it from me and I can forward it to him.

 

I probably won't be using this forum much longer as I'm experiencing disturbing behavior from another member, so I would prefer email communication. I just wanted to give this update in fairness to Erik.

 

Thanks again

[cocopop3011]

Hi Bruno,

 

Thanks for your response.

 

Firstly I'd just like to update everyone regarding my first post.

 

I have been contacted by Erik via email, so thank you to everyone who may have helped us get back into contact with one another.

 

 

You can thank the lovely Bruno for that! After I read your post I sent him a PM to see if there was anything he could do to help and he was able to get in touch with Erik for you!

 

Thanks so much Bruno!

[Johnnygotthebone]

Bruno is also trying to help me get the money that I lost when I cashed out at thrills

[cocopop3011]

Bruno is also trying to help me get the money that I lost when I cashed out at thrills

 

Yep he's a top bloke! And if anyone can do it he can!

[Johnnygotthebone]

I doubt it coco. Not to say anything negative, but thrills casino turned out to be a real disappointment regarding all this issue, they were uncompassionate and made me waste a lot of time trying to be reasonable with them. It's my money, they made the mistake by sending American dollars, they did not take responsibility for their actions. I doubt Bruno will be able to be reasonable with them.

 

I respect his efforts

[cocopop3011]

I doubt it coco. Not to say anything negative, but thrills casino turned out to be a real disappointment regarding all this issue, they were uncompassionate and made me waste a lot of time trying to be reasonable with them. It's my money, they made the mistake by sending American dollars, they did not take responsibility for their actions. I doubt Bruno will be able to be reasonable with them.

I respect his efforts

At least he's trying though right?

[luckyloser]

ahhh...made 3 or 4 deposits here and I like the Kaboo casino a lot ,but so far not even one decent win,i guess still in the bad,bad loosing streak 

 

Yes, thrills, superlenny and kaboo has been extremley poor to me. Never stood a chance... My girlfriend also has and account at Thrills and she prolly made 50 or so deposits in total but never,ever been up once! Incredible right? My first deposit with welcome bonus at Kaboo lasted about 10 minutes lol, i wont return to any of these sites.

 

Same games in all casinos some might say, but surley some sites seams to have extremley poor payouts compared to others.

[helenakp]

Yes, thrills, superlenny and kaboo has been extremley poor to me. Never stood a chance... My girlfriend also has and account at Thrills and she prolly made 50 or so deposits in total but never,ever been up once! Incredible right? My first deposit with welcome bonus at Kaboo lasted about 10 minutes lol, i wont return to any of these sites.

 

Same games in all casinos some might say, but surley some sites seams to have extremley poor payouts compared to others.

 

Well at Super Lenny so far i had only 2 withdraws on 350 and 100 euros,but as for Thrills i cant complain,i have withdraw from them i think around 2000 maybe more,anyways Kaboo is still new and i guess it needs a bit more playing and depositing of course!

[Johnnygotthebone]

Yes, thrills, superlenny and kaboo has been extremley poor to me. Never stood a chance... My girlfriend also has and account at Thrills and she prolly made 50 or so deposits in total but never,ever been up once! Incredible right? My first deposit with welcome bonus at Kaboo lasted about 10 minutes lol, i wont return to any of these sites.

 

Same games in all casinos some might say, but surley some sites seams to have extremley poor payouts compared to others.

 

 

Once I had .12 cents balance on thrills. I spin starburst and win one euro. Then twin spin paid and so on and so on. I cashed out 1000€ from .12. All documented on my channel. Incredible.

 

Anything is possible lucky. Thrills is ok.

[ValDes]

Once I had .12 cents balance on thrills. I spin starburst and win one euro. Then twin spin paid and so on and so on. I cashed out 1000€ from .12. All documented on my channel. Incredible.

 

Anything is possible lucky. Thrills is ok.

 

0.12 to 1000?... Hmm, how about this!

 

From 0.01 to 900.01 OR How Guru met Lady Luck again!

[BetItBruno85]

Hi Bruno,

 

Thanks for your response.

 

Firstly I'd just like to update everyone regarding my first post.

 

I have been contacted by Erik via email, so thank you to everyone who may have helped us get back into contact with one another.

 

Erik apologized and explained it was a misunderstanding, and I am happy to accept his explanation. We are also going to see if we can get the issue resolved and have my account at Thrills fixed and reopened which I'm very happy about .

 

Bruno, thanks for offering to help regarding the Kaboo comments. I'm not sure you understood my post or maybe I didn't explain properly.

 

I pre-registered at Kaboo on the 10th July 2015, and received a confirmation email stating:

 

"Thanks for pre-registering at Kaboo.com. When Kaboo.com is launched you will get an exclusive offer, only for you!"

 

So when you guys launched I never received any notification and only found out via the forums.

 

I thought maybe I need to log in to see any exclusive offer, but when I tried it said no account exists. So now I was very confused.

 

I ended up having to register an account again as the first time I did it in July had now seemed to disappear.

 

So I registered again only to find just the standard offer available, however still wanting to try your site I ignored these issues and tried depositing, only to encounter further issues with not being able to deposit.

 

So all round not a great first experience, but like I said I won't hold it against you and try your site again at some point.

 

If you want evidence of the pre-registration email I received then feel free to pm me your email and I can forward it to you, or you can ask Erik to get it from me and I can forward it to him.

 

I probably won't be using this forum much longer as I'm experiencing disturbing behavior from another member, so I would prefer email communication. I just wanted to give this update in fairness to Erik.

 

Thanks again

Hi bud

 

Please send me a screen shot of the exclusive offer that you received. Obviosuly we will compensate you if you were eligble, but never received that special offer. 

 

Regards

 

Bruno

[BetItBruno85]

Sorry to hear you had a bad streak with our brands. In terms of RTP I really can not say anything more then the classic "This is beyond our control". 

My recommendation in these cases - play on Blood Suckers. That slot is overall pretty nice to me when I play around 

 

 

 

 

Yes, thrills, superlenny and kaboo has been extremley poor to me. Never stood a chance... My girlfriend also has and account at Thrills and she prolly made 50 or so deposits in total but never,ever been up once! Incredible right? My first deposit with welcome bonus at Kaboo lasted about 10 minutes lol, i wont return to any of these sites.

 

Same games in all casinos some might say, but surley some sites seams to have extremley poor payouts compared to others.

[cocopop3011]

Sorry to hear you had a bad streak with our brands. In terms of RTP I really can not say anything more then the classic "This is beyond our control". 

My recommendation in these cases - play on Blood Suckers. That slot is overall pretty nice to me when I play around 

 

Bloodsuckers? 

 

Since I never check the RTP of any games - could someone tell me what this one is please? I've seen it mentioned so many times when it comes to good RTP's however, it's one of the last game I'd thinking of recommending when it comes to slots to play.

 

I'm not saying I don't enjoy the game I do, but there are so many other better games out there to play IMO

[ValDes]

Bloodsuckers? 

 

Since I never check the RTP of any games - could someone tell me what this one is please? I've seen it mentioned so many times when it comes to good RTP's however, it's one of the last game I'd thinking of recommending when it comes to slots to play.

 

I'm not saying I don't enjoy the game I do, but there are so many other better games out there to play IMO

 

You can check the RTP stats for Blood Suckers on our website, dear. It's 98%

 

Blood Suckers 

[Johnnygotthebone]

I have never lost money on blood suckers, ever

[Afi4wins]

Bloodsuckers? 

 

Since I never check the RTP of any games - could someone tell me what this one is please? I've seen it mentioned so many times when it comes to good RTP's however, it's one of the last game I'd thinking of recommending when it comes to slots to play.

 

I'm not saying I don't enjoy the game I do, but there are so many other better games out there to play IMO

 

Blood Suckers? Usually I would kill them off whenever I can...pesky mosquitos! RTP: 00.00 (never got any blood back!) 

Oh...those Dracula blood suckers? I play them once in a while, not really liking them actually...pesky suckers too! 

RTP? Usually varies between 96.00 to 97.00...98.00 at Jetbull Casino though.