When is the right time to submit a complaint

[Fisherpryce]

I have been awaiting a withdrawal from an online casino  for weeks. Verification is being made nearly impossible and I am getting the same responses repeatedly. 

I am new at online gambling and am not sure when the right time to submit a complaint is.    Should I continue to resubmit over and over again ?

[Afi4wins]

@Fisherpryce Hi there and welcome to the forum.

Has the verification been completed or still in pending mode? Has the casino given you a valid timeframe for the approval process to be completed?

Is the casino listed here at Askgamblers? If yes, if the verification process has also been completed, and a definitive answer has been given to you by the casino, then you can use AGGCS to file a complaint.

[Fisherpryce]

Verification is still pending .  It's been 72hours since the last resubmission.

I am being told repeatedly that it will take 48 hours. ( been going on for weeks.)

Not sure if the casino is listed here but I have seen resolved cases for the casino in question on this site, as well, I have seen the ask gamblers logo on the casino site.

I am very concerned with doing this the right way....  I have over 30 000 in my account with them . And have not been able to withdraw anything since 2024, due to Verification. 

[Afi4wins]

Can I know the casino's name please, so that I can check if it's listed here?

[Fisherpryce]

28 minutes ago, Afi4wins said:

Can I know the casino's name please, so that I can check if it's listed here?

As I stated earlier... I just want to do this right. Mr. Bet is the casino

[Afi4wins]

I'm sorry but there's no Mr. Bet listed here. There was Mr Bit but casino has closed down since.

[Fisherpryce]

37 minutes ago, Afi4wins said:

I'm sorry but there's no Mr. Bet listed here. There was Mr Bit but casino has closed down since.

Well that's not good. I read on one of the posts that the casino has a response with ask gamblers site and found a few resolved cases.  Though, it may have been a while ago. Thanks for checking.

[Afi4wins]

You're welcome, but so sorry that we cannot assist you for now.

However, do let us know once the verification has been completed and we'll see how to help further.