What's Going On At Betat?! Bonus Banned?!!!

[ACrowLeftOfTheMurder]

I have been a loyal player at Betat for some time now, and have often praised and recommended them on forums like this, but it seems that is now going to all change.

 

It seems Betat no longer care if you are a loyal player, as for some unexplained reason, I was told by their CS that I am no longer eligible for their bonuses.

 

This is even more surprising given I rarely play there with a bonus, and have only ever made one withdrawal there since joining.

 

What's even more surprising is their big campaign and email notifications since the start of the year stating how great and plentiful their bonuses are each month, including a monthly 100% deposit match, 50 free spins each week if you deposit $50, and various wagering bonuses starting from $3,000.

 

Whilst these bonuses still weren't great compared to many other sites, it was still a nice way to reward their loyal customers, and I enjoyed using the monthly 100% bonus, and often getting the free spins from my weekly deposits.

 

Well, not even a full 6 months into the year, and it seems Betat's great bonus campaign has now ended for a select group of us loyal players.

 

I went to make a deposit yesterday, and as usual checked the promos to see what was available. To my surprise all that was available was a monthly wagering bonus where you receive a bonus chip if you wager a certain amount during the month.

 

There was no monthly deposit match and no weekly free spins offer, and to my horror the monthly wagering bonus was set at $10,000!!!!

 

When I asked their CS why all the bonus offers were gone, the only response my loyalty was worthy of, was sorry but those offers are only available to some players and I wasn't eligible.

 

Needless to say, I returned the sentiment and decided to deposit elsewhere, and will do so from now on.

 

I have never been a bonus abuser and the majority of my deposits are straight deposits, so I can't understand why I am now all of a sudden obviously bonus banned.

 

Worse than this is the lack of communication, which being a loyal player, it would have been nice to be advised by someone of these changes and why.

 

For me it seems like Betat no longer care about loyalty, and that's a huge shame.

 

In reality, the only real attainable bonuses they offered each month was the single 100% bonus match and the weekly free spins. Given what some sites offer these days, I honestly can't work out why they would ban a loyal player from claiming these when their overall bonuses are so few.

 

Another once great site gone down hill, and another who loses my business.

 

Anyone else had the same experience? How's this make you feel?

[cocopop3011]

Hello Crow!

 

I'm afraid our rep Jay is no longer at AskGamblers and I'm not sure if we have a replacement yet. I'm afraid I haven't had the same experience but I hardly ever play with a bonus now just my deposit.

 

Have you asked live chat for a more detailed explanation as I am sure there must be one especially if you are a loyal player.

 

Don't take this the wrong way, but has there definitely been no bonus abuse? It's just IMO this would be one reason. But if not then I'm afraid I don't know why they have done it. I will check my account now and see if I have any bonuses available ..be right back

[cocopop3011]

I've just checked my account and the only bonus showing is a Weekly Wager bonus as you say you see too Crow.

 

Had a quick chat to live help and it seems that they haven't revealed their bonuses for this month yet as per my screenshot of the conversation. I'm not entirely sure why but maybe you will see some bonuses in your account later in the month Crow.

 

Like I said I very rarely play with a bonus now unless I'm playing at a new casino so this doesn't effect me anyway

[helenakp]

I just talked to live support and i was told that the 50 free spins promo is still active ,but they had some tech errors,so now that promo is again active at my account,as for the 100% reload they dont have it this month,well that was what the support told me !

[ACrowLeftOfTheMurder]

Hey Coco,

 

Definitely no bonus abuse.

 

I often used the monthly 100% bonus, but would always follow this up with numerous straight deposits, often on the same day.

 

I also use to receive the 50 free spins each week, but this was automatically sent out to eligible players.

 

Besides my one lucky run where I did manage a nice withdrawal, I often had very poor sessions under 50-60% rtp, so I also would receive an email stating I had received a comp for some added play time on occasions, but this can't be considered bonus abuse as it is Betat who are crediting it to me for the poor sessions.

 

I also made the monthly wagering on two occasions by memory, but these are usually pretty hard to complete unless you have a really lucky run and can't meet the wagering. As I rarely had lucky runs, I found it hard to claim these often.

 

Besides this I would regularly make multiple deposits each week ranging from $50-$150 each time, regular spending hundreds in a week without any bonuses besides the automatic weekly free spins if I deposited between Tuesday and Thursday.

 

The only sites I might usually only play at with a bonus is sites where I have to play in USD or EUR, and this only because I lose money due to the conversion from AUD and like to have the extra funds to extend my play time.

 

In saying that, I very rarely withdraw unless I make it to $1,000 whether I have a bonus or not, and we all know it's very rare to make it to $1,000 when playing slots.

 

This is why I have made very few withdrawals at any casino, and consider myself a good customer to have as I lose a lot more than I win. I play for the entertainment mainly, so always play until I bust or make it to $1,000.

 

Any seasoned slots player knows which one of those scenarios is more likely to happen 99% of the time.

 

I don't think anyone who plays like this can be considered a bonus abuser in my opinion.

 

Maybe I'm wrong.

[ACrowLeftOfTheMurder]

Thanks for both making those inquiries ladies.

 

I find it strange that you both got a detailed explanation yet I was simply told I'm not eligible.

 

Looks like I just got a lazy CS agent on the day, and I expect better from Betat.

 

Had he explained they had some technical issues I would have happily accepted this, rather to just be told I'm no longer eligible.

 

Thanks for your comments and efforts ladies.

[helenakp]

Thanks for both making those inquiries ladies.

 

I find it strange that you both got a detailed explanation yet I was simply told I'm not eligible.

 

Looks like I just got a lazy CS agent on the day, and I expect better from Betat.

 

Had he explained they had some technical issues I would have happily accepted this, rather to just be told I'm no longer eligible.

 

Thanks for your comments and efforts ladies.

 

They have really good support and it really surprised me ,why would someone give you such information's,or maybe he/she was too sleepy  at that time !

[NextTimeWin]

I am also was surprised, usually they had 100% bonus each month(in begining) - but nothing this time. Well, not very nice, but probably they will do 100% at some other day, we will see.

[JorgeBringit]

Hi ACrowLeftOfTheMurder,

 

Sorry to hear that youºve had issues at BA recently.

 

If you'd like to PM me your username Ill be able to look into this. We are undergoing a promotional restructuring at the moment so some promotions that were previously open to all players may not be so at this current time. Ill be able to provide more information for you once I have a look into your account.

 

Thanks

[NextTimeWin]

Restructuring sounds interesting, any new promos coming to us?

[ACrowLeftOfTheMurder]

Hi ACrowLeftOfTheMurder,

 

Sorry to hear that youºve had issues at BA recently.

 

If you'd like to PM me your username Ill be able to look into this. We are undergoing a promotional restructuring at the moment so some promotions that were previously open to all players may not be so at this current time. Ill be able to provide more information for you once I have a look into your account.

 

Thanks

Who are you?

 

Sorry but I don't just pm my details to some random person on a forum who claims to be from a casino.

 

Please prove you are from Betat.

 

To all other members here, please remember to never give your personal information to anyone on a forum unless the admin or moderators advise it is safe to do so.

 

Many scammers pose as reps from casinos on forums when they see threads that raise concerns.

 

Sorry JorgeBringit, but if you were a legitimate rep you should be proving so before asking for someone's personal information.

 

Be careful everyone.

[ValDes]

Who are you?

 

Sorry but I don't just pm my details to some random person on a forum who claims to be from a casino.

 

Please prove you are from Betat.

 

To all other members here, please remember to never give your personal information to anyone on a forum unless the admin or moderators advise it is safe to do so.

 

Many scammers pose as reps from casinos on forums when they see threads that raise concerns.

 

Sorry JorgeBringit, but if you were a legitimate rep you should be proving so before asking for someone's personal information.

 

Be careful everyone.

 

Take it easy, Crow. 

 

Jorge is part of the Bringit Affiliates Team, the affiliate program for BetAT and SlottyVegas Casino. So, feel free to send a PM to Jorge, your personal details are safe, I can guarantee that. 

[JorgeBringit]

Hi ACrowLeftOfTheMurder,,

 

Fair enough!

 

Could you please come on Bet At chat and mention to one of our CS team members that you open a question in Askgamblers Forum and that you were requested to provide your Username for account review?

 

Best of luck!

 

Regards,

[ACrowLeftOfTheMurder]

Apologize ValDes and Jorge, I didn't mean any disrespect.

 

I have seen a lot of scammers try and take advantage of players in this manner (pretending to be reps), so wanted to draw attention to it to make sure and if need be protect other members and myself.

 

Sorry Jorge, however most reps have some indication in their username that they represent their casino, or introduce themselves on behalf of the casino, and as I couldn't see either of this information I was a little wary.

 

I hope you understand my precautions considering we are members of an anonymous forum, but now ValDes has vouched for you I am happy to trust you.