10000$ rewards mysteriously disappeared

[Gogab]

Hola!

I made a deposit of 100$ at the WildTornado casino entering a promo code MEGA. Deposit was accepted and I opened the tornado box to receive a 10000$ rewards! Going to my account to activate the bonus I found a rewards of 100 FS  instead of the 10000$. Check the bonus history, the 10000$ is nowhere to find! The 100FS is register as the rewards for this specific deposit!

contacted the support…. With a SCREENSHOT OF MY REWARDS OF 10000$

it’s been 24h

no sound no light…

 

[cocopop3011]

2 hours ago, Gogab said:

Hola!

I made a deposit of 100$ at the WildTornado casino entering a promo code MEGA. Deposit was accepted and I opened the tornado box to receive a 10000$ rewards! Going to my account to activate the bonus I found a rewards of 100 FS  instead of the 10000$. Check the bonus history, the 10000$ is nowhere to find! The 100FS is register as the rewards for this specific deposit!

contacted the support…. With a SCREENSHOT OF MY REWARDS OF 10000$

it’s been 24h

no sound no light…

 

Hi and welcome to the forum - can you post the screenshot of the reward here please? 

[Afi4wins]

@Gogab It looks more like an info error to me. No casino would ever reward you with $10,000 for nothing, certainly not for a $100 deposit. The 100 free spins is most probably what it should be.

[Gogab]

[cocopop3011]

1 hour ago, Gogab said:

But what does the C$ mean? Do you have the terms and conditions? 

[kuff]

6 minutes ago, cocopop3011 said:

But what does the C$ mean? Do you have the terms and conditions? 

C$ probably means canadian dollars. Assuming he is playing with canadian currency on that site.

[Blackjax]

@Gogab do you have the screenshot of the promotion email or the list of prizes offered for the promotion code or the bonus terms for this offer?

This looks more like an animation error. If you had 100 fs in your account then maybe that was the original prize. But if you have the list of prizes available for this code and it says C$10000 as top prize then you should file a complaint. 

[Gogab]

56 minutes ago, kuff said:

C$ probably means canadian dollars. Assuming he is playing with canadian currency on that site.

Exactly 

[Gogab]

[Fiekie247]

5 minutes ago, Gogab said:

Well then they should reward you with the 10 000 CAD and since its mystery and this screenshot indicate 10 000 is max bonus.

What does support say on live chat?

[cocopop3011]

12 minutes ago, Gogab said:

It’s clearly says UP TO so in order to figure out how that is decided we need the terms and conditions please - we can go off this picture unfortunately. 

[cocopop3011]

6 minutes ago, Fiekie247 said:

Well then they should reward you with the 10 000 CAD and since its mystery and this screenshot indicate 10 000 is max bonus.

What does support say on live chat?

Not really - it says up to so we really need to determine that the terms are 

[Ultras34]

From my opinion i think he didnt read terms of this bonus..from this picture can seen bonus going up to 10k and he is expect for 100 CAD get 10k hehe.. bro to get 10k if is bonus 100% you need deposit 5k 

[Gogab]

27 minutes ago, Fiekie247 said:

Well then they should reward you with the 10 000 CAD and since its mystery and this screenshot indicate 10 000 is max bonus.

What does support say 

[Blackjax]

7 minutes ago, Ultras34 said:

From my opinion i think he didnt read terms of this bonus..from this picture can seen bonus going up to 10k and he is expect for 100 CAD get 10k hehe.. bro to get 10k if is bonus 100% you need deposit 5k 

Its a wheel bonus I believe. You can win free spins or free cash. 

[Gogab]

Just now, Gogab said:

To be patient since Wednesday….

I say no problem but if you could solve the problem before the bonus expires that would be appreciated it…

[Gogab]

10 minutes ago, Ultras34 said:

From my opinion i think he didnt read terms of this bonus..from this picture can seen bonus going up to 10k and he is expect for 100 CAD get 10k hehe.. bro to get 10k if is bonus 100% you need deposit 5k 

I did deposit about 2000$ this day. And Imma she

[Afi4wins]

If that 10,000 prize was won on a wheel spin, then @Gogab should have a screenshot of that wheel win to prove it.

From what I can understand, that offer simply means a deposit minimum of 100 CAD...up to 10,000 CAD.  It's not a reward.

[lucks_maximus]

12 minutes ago, Afi4wins said:

If that 10,000 prize was won on a wheel spin, then @Gogab should have a screenshot of that wheel win to prove it.

From what I can understand, that offer simply means a deposit minimum of 100 CAD...up to 10,000 CAD.  It's not a reward.

It's not a wheel, it's a [loot]box sort of thing that gives a random reward.... up to $10k on a $100 deposit.

 

@Gogab is not mistaken, $10k is claimed to be a possible drop (30x rollover). The odds would have to be insanely low.

 

[Fiekie247]

[cocopop3011]

13 minutes ago, Fiekie247 said:

This solves it then. It’s a mystery prize up to the maximum and they received the lowest 100 free spins. @Gogab I hope this helps