Edited: WinPalace Casino

[luckymama]

I am surprised to see that this website is filled with almost all complaints! There are definitely positive casinos out there. I have been playing at WinPalace for over a year now and absolutely have had a great experience. All of the agents that I have dealt with via chat/phone or email have been very nice and try to accommodate my requests as best as they can. The VIP support far exceeds my expectations and I would recommend giving them a try and you will not be disappointed. As well the online software has not given me any problems and using the smartphone option has been great as well. Well worth a try!!!!

[cocopop3011]

I am surprised to see that this website is filled with almost all complaints! There are definitely positive casinos out there. I have been playing at WinPalace for over a year now and absolutely have had a great experience. All of the agents that I have dealt with via chat/phone or email have been very nice and try to accommodate my requests as best as they can. The VIP support far exceeds my expectations and I would recommend giving them a try and you will not be disappointed. As well the online software has not given me any problems and using the smartphone option has been great as well. Well worth a try!!!!

Hi luckymama welcome to the forum. I just have to add quickly that our site isn't just full of complaints there are so many positive things here and you can read some great success stories right here in the forum.

 

We have a complaints procedure in place to help you, the player

[Adebisi213]

I am surprised to see that this website is filled with almost all complaints! There are definitely positive casinos out there. I have been playing at WinPalace for over a year now and absolutely have had a great experience. All of the agents that I have dealt with via chat/phone or email have been very nice and try to accommodate my requests as best as they can. The VIP support far exceeds my expectations and I would recommend giving them a try and you will not be disappointed. As well the online software has not given me any problems and using the smartphone option has been great as well. Well worth a try!!!!

 

Happy to hear your experiences with them have been good so far. Sites like AskGamblers provide an objective view of a particular casino based on their offerings and how the casino treats its customers.

 

If we look at their current scores 1.75/10 and the number of complaints and how many have been unresolved, then you clearly seem to be the exception to the rule. Many players never seem to be paid or get the runaround to receive their winnings. That's more some type of behaviour you'd expect from a rogue outfit. I certainly would never recommend this casino to any of my friends.

 

I suggest you read some of them yourself, since in my opinion this thread title is a bad idea giving people the wrong impression. If anything, they have proven to be anything but the best casino.

[ValDes]

I am surprised to see that this website is filled with almost all complaints! There are definitely positive casinos out there. I have been playing at WinPalace for over a year now and absolutely have had a great experience. All of the agents that I have dealt with via chat/phone or email have been very nice and try to accommodate my requests as best as they can. The VIP support far exceeds my expectations and I would recommend giving them a try and you will not be disappointed. As well the online software has not given me any problems and using the smartphone option has been great as well. Well worth a try!!!!

 

Hello and welcome to the AskGamblers forum.

 

A few things, hope you don't mind...

 

1. Your topic title has been edited accordingly. Sorry, but to say that WinPalace is the best online casino is a total nonsense as it is not miles, but eons away from that point.

 

2. Their casino rank score is not just low, it is appalling.

 

3. Check their complaint history with us. 

 

If you still they are anywhere near being the best in anything else but giving players the runaround when it comes to payments, then let me know. But please, make sure you have some valid arguments.

[hajnrih]

They dont pay simple as that. Been there done that no reason to keep writing

[Drmanka]

I won 30,000 on winpalace, I had deposited over $4000, they claim to pay $500 to $3000 depending on player class and how frequently you deposit.  They stopped paying me after three months of paying $500 every ten days, the lowest amount possible and time frame as listed on the terms and conditions.  While waiting to be paid i dwindled the money down to $13,000.  I got my first cash out in late November, today Feb 17th they didnt pay after i had requested on the 3rd. When went to see why, they said the payment was declined because i haven't deposited in a while.  Now, why would i put money in when I am waiting to get paid and have $13,000 in the account? this makes no sense, they say it is in the terms and conditions #26. I read them and they say they have the right to refuse payment anytime at thier discretion.  Basically what they are saying is you can put in all the money you want, if you win big good luck getting paid.   They will delay the pay out time as long as possible and then just claim you havent been depositing.  Nothing in the world more crooked or corrupt than this, I can attach the chat logs if anyone wants to see them.

[ValDes]

I won 30,000 on winpalace, I had deposited over $4000, they claim to pay $500 to $3000 depending on player class and how frequently you deposit.  They stopped paying me after three months of paying $500 every ten days, the lowest amount possible and time frame as listed on the terms and conditions.  While waiting to be paid i dwindled the money down to $13,000.  I got my first cash out in late November, today Feb 17th they didnt pay after i had requested on the 3rd. When went to see why, they said the payment was declined because i haven't deposited in a while.  Now, why would i put money in when I am waiting to get paid and have $13,000 in the account? this makes no sense, they say it is in the terms and conditions #26. I read them and they say they have the right to refuse payment anytime at thier discretion.  Basically what they are saying is you can put in all the money you want, if you win big good luck getting paid.   They will delay the pay out time as long as possible and then just claim you havent been depositing.  Nothing in the world more crooked or corrupt than this, I can attach the chat logs if anyone wants to see them.

 

There's really no need to post one and the same all over the forum. You already started this one here http://www.askgamblers.com/forum/topic/4578-winpalace-refusing-to-pay-after-a-big-win/