Closed: Problem with VideoSlots.com Casino

[cocopop3011]

Thanks yapro

[cocopop3011]

Hi Lucas,

Good to see you are looking into this matter in a serious, professional and customerfriendly way. You really making an effort here    I am looking forward to the outcome of the NYX investigation, and the further handling of this 'complaint'.

Regards,

Seat

Agreed. I think we all have our eyes peeled on this one!

[ValDes]

Oh my god, valdes or someone from mods, did you saw tags for this thread?!

Slot scam rogue Merlin non payment dishonest manipulation thieves

this is fu**ing serious words, casino did not scam or rogue, does not stole anything, you should really delete such tags.

 

Thanks for bringing this to my attention, mate.

 

It's all sorted out now.

[cocopop3011]

See I should have trusted my instincts and deleted them when I seen them. I was going to but didn't know whether or not I should! Darn my good self for not been forward thinking!

[ValDes]

See I should have trusted my instincts and deleted them when I seen them. I was going to but didn't know whether or not I should! Darn my good self for not been forward thinking!

 

You'd better leave this part to me. Don't want you to delete half of the forum.  

[cocopop3011]

You'd better leave this part to me. Don't want you to delete half of the forum.

 

Really? You don't think I'm capable? How rude!

 

Especially when I already edited tags in a different post a few weeks ago.

 

Ye of little faith. Tut Tut

[cocopop3011]

:D

[Toiletseat]

Always good to see a family fight,    but in this particular thread I think we really should focus on the topic,   because this is a very interesting issue wich outcome could involve all us players. 

[cocopop3011]

Always good to see a family fight, but in this particular thread I think we really should focus on the topic, because this is a very interesting issue wich outcome could involve all us players.

Agreed! (Again)

P.s sorry for going to little off topic then!

[ValDes]

Always good to see a family fight,    but in this particular thread I think we really should focus on the topic,   because this is a very interesting issue wich outcome could involve all us players. 

 

Yep, we'd better keep this thread clear from the usual banters as it is really quite serious. 

[Johnnygotthebone]

Hi Johnnygotthebone,

 

Good morning.

 

We have reviewed all your game history in merlin’s millions, and we can see that the provided screenshot is not taken from our casino, as you never had this specific balance within the game in question. – (Merlin’s Millions).

 

Kind Regards,

Lucas

 

 

I am going to be as nice as I can out of respect to VAl

 

WhT did you just say? Did U just say that I sent you a screen shot from another casino? Are u calling me a liar?????????????????????????????

[Toiletseat]

I am going to be as nice as I can out of respect to VAl

 

WhT did you just say? Did U just say that I sent you a screen shot from another casino? Are u calling me a liar?????????????????????????????

Lucas corrected himself in his next post. Come on Johnny, this is not the way to respond !  You should be glad that a casinorepresentative is looking into your interesting issue. Now give him a chance!

[Johnnygotthebone]

I told you all. See. Their initial respond was calling me. Liar.

 

Now I read the other post. Forwarded to make of software. Ateast they admitted it's their screen shot. But right away to call me a liar. How professional.

 

And who ever said 50 dollars compensation. No thanks. If they give me 50 dollarS o don't wAnt it!

 

I want what I am sure Merlin would have paid me. Let them go see the last 100 free spin pay outs and give me the average X per bet. It is well over 200X. Merlin never paid me less.

 

 

Merlin always took care of me. Always. Once I lit up the whole bloody board more that once on 5 free spins. I received 800X my bet!!!!!

[Johnnygotthebone]

Lucas corrected himself in his next post. Come on Johnny, this is not the way to respond ! You should be glad that a casinorepresentative is looking into your interesting issue. Now give him a chance!

 

When I read the post I was being called a liar Toilet. I defended my self accordingly. How would you feel being called a liar Toilet? I saw the other post afterwards.

[cocopop3011]

I am going to be as nice as I can out of respect to VAl

WhT did you just say? Did U just say that I sent you a screen shot from another casino? Are u calling me a liar?????????????????????????????

Johnny! It was a simple oversight. He posted afterwards apologising and rectifying it!

[Johnnygotthebone]

I saw it after i posted.

 

By the fact remains that he was ready to call me a liar

[VS_Lucas]

Hi All,

We have received the official report from NYX concerning the round in question here.

Conclusion: The screenshot attached from johnnygotthebone within the start of this thread does not match the official history report from NYX.

(The symbols that landed on screen on this round which was alleged to have missed triggering the bonus, do not match those that came out from the software provider’s official report.)

ie; There is only 2 Orbs in the official report for this round in question, and not 3.

Kind Regards,
Lucas

[Johnnygotthebone]

So this picture of my wager is from where exactly Lucas?

 

There is obviously a problem on your side sir.

 

3 orbs fell. I snapped a picture a few seconds after. When it didn't trigger

 

Do you understand the seriousness of this sir? Do you?

 

People wager millions everyday. Millions. What of I would have hit 100k? And you were to tell me the same things that you are saying now?

 

I knew the end result. I knew you would not take responsibility for this.

 

Shame on video slots for not taking responsibility. It was so easy to take my money though when I wanted to deposit huh Lucas. So easy.

 

I agree nexgen software is at fault sir, but I deposited my hard earned money in your place and you should be liable for any errors.

 

Obviously you don't give a damn about me as a player and obviously nextgen will try to cover their own *****.

 

 

This is the best thing that has ever happened to me sir. You have no idea what power I have in the media world. None. Have a great day.

[VS_Lucas]

As you can see below are the two spins which have been screenshotted and modified / edited to show an untrue version of the gamescreen.



Kind Regards,
Lucas

[Johnnygotthebone]

Well folks. There is the end result.

 

Videoslots.com has proven beyond a shadow of a doubt that they are not an honest casino.

 

Ban me if you want Val. Doesn't matter anymore.

 

Free spin didn't trigger. I snapped a picture. They basically are calling a player who deposited 1000 dollars even after an issue with their so called bonus, a liar.

 

Their web sites states certain things. Integrity, fairness etc....

 

This is the first time this has ever happened to me. Ever. I am still in shock that a company like this can get away with fraud. Technically it is fraud.

 

I knew something was up when I was playing Thunderstruck II. When two bonuses fall, it is supposed to stall before the spin stop, there was no stalling what so ever. I have played that game over 1000 hours. I figured maybe it's different here or maybe I am losing my marbles. Obviously I wasnt.

 

Videoslots.com is not an honest casino. They have not taken responsibility for their actions.

 

I am not surprised that this happened. Not at all. If they were to take responsibility then thousands of other players would probably file a complaint. Typical big biz.

 

This matter is now closed for me on this forum.

 

Videoslots.com, shame on you. A disgrace to online gaming for honest hard working people. Your response to me is unacceptable.

 

No worries Val. No need to ban me. It ends here.

[yapro]

Lucas, since user so angry, can you show us direct email from nextgen(screenshot), of course cut off all personal info like email adresses, and show that NYX(nextgen)told that there was no freespins. This should end all doubts.

[yapro]

And johnny, come on, you not correct, casino rep does not call you liar, not a single time, but in every post you state that they call you liar. Also your tags for this thread... Basically, when you say to casino 'fuc* you idiots', be ready that casino will do the same to you.

[yapro]

Screenshot finally loaded for me, johnny did you want to tell us something?

[Johnnygotthebone]

Yap.... It is obvious that NextGen computer will not show 3 orbs, otherwise it would have triggered. It is a malfunction on their part. Nextgen is too blame.

 

But the fact remains that I deposited my money at videoslots.com. They are responsible to make me happy. Not next gen.

 

If they somehow accuse me of providing an edited picture or whatever they will come up with next, check the time of my picture, check the time of the actual game played. Check every symbol position. Check the time I emailed the picture(minutes), check everything.

 

This is a legitimate screen shot of a malfunction.

 

You have all seen my screen shots. You pretty much know unlike to post real time.

 

Even if I wanted to edit or whatever, it is humanly impossible to do so, at that speed. Impossible.

 

Screen shot is legit.

[Johnnygotthebone]

Their last email to me...... Are they calling me a liar or not?

 

 

Hi Johnny,

 

We together with NYX have reviewed this bet and we can confirm that you did not collect 3 Orb's as you can see per attached image.

 

 

Best regards,

 

Isabel

Customer Service

Videoslots.com