Unfortunately this casino is unlicensed, They are using a fake non existent license on their website. It seems to be part of the Lava entertainment network. All their sites are identical. Everyone reports the same problem, chat says 7-21 and the money never appears.
Their live chat is ai bots, pretty sophisticated though. If you ask the right question they will put you through to a 'support specialist' an actual human.
If you search the casinomeister forum, it has a list of their sites from lava entertainment. All reviews are the same. I've seen someone say they've been waiting 1 year for £100. A rare person now and again will get their withdrawal.
I've read the tcs I've abided by them, not used a bonus or anything but I will put my chances at less than 1 percent of getting paid.
Unbelievable how this criminal network is getting away with it.