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    VS_Lucas

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    Everything posted by VS_Lucas

    1. VS_Lucas
      Hi All, I am writing to inform you that I shall be leaving my position as affiliate Manager at Videoslots.com, and therefore I will no longer be a casino rep for Videoslots.com. Having said that, I will still remain in the online casino industry. Should you need any assistance during this time, Philip will be here to help out in order to make sure this transition is as smooth as possible. I would like to take the opportunity to thank all my co-workers and Videoslots.com for the pleasurable experience we had together over the past 3 years. I wish you all the best and continued success! Kind Regards, Lucas Godwin
    2. VS_Lucas
      GamesOS Live @ VideoSlots.com! We have now gone live with yet another software provider of which its games have been added to our Grand Collection of Games, namely slots and video slots! The games we launched on desktop are: Archipelago, Atlantis Dive, Battleground , China Megawild, Choo-Choo Slots, Cleopatra Treasure, Cubana-Tropicana, Easter Feast, Farm Slot, Football Cup, Freaky Bandits, Freaky Cars, Freaky Cowboys, Freaky Fruits, Freaky Gym, Freaky Wild West, Fruit Salad Jackpot, Gems and the City, Generous Santa, Gold in bars, Golden India Slots, Hot 7´s, House of Scare, Jour de l'Amour, Karaoke Star Slot, Magic Pot, Mexican Slots, Midnight Lucky Sky Slot, Mystic Slots, New Aztec Slots, New York Gangs, Non-Stop Party, Olympic Slots, Party Night, Pirate Slots, Polar Tale, Rock the Mouse, Run Chicken Run, Space Robbers, Spin the World, Summer Dream, Totem Quest, Vampire Slayers, World Cup Soccer Spins. And the games we launched in our mobile casino are: Karaoke Star, Non-Stop Party, Magic Pot, Summer Dream, Party Night, House of Scare, Freaky Fruits, China Megawild, Atlantis Dive. Check out these cool games from our new software provider GamesOS and play in style only at VideoSlots.com!
    3. VS_Lucas
      Check out our latest Jackpot addition! https://www.videoslots.com/news/ Enjoy! Lucas
    4. VS_Lucas
      HI Valdes Thanks a lot! & There's more to come.
    5. VS_Lucas
      Here below are our different types of Casino Rewards explained. and how they would look like within the players' profile along side the Casino Achievements Trophies.
    6. VS_Lucas
      Hello Guys & Gals We are very excited to announce the launch of our latest gaming concept which has been added to our casino. These are our adventurous Casino Achievements! Check out the latest news here Enjoy! Cheers! Lucas
    7. VS_Lucas
      Hey cocopop, yep Nextgen games (NYX) too. So Mad Mad Monkey will be available for you.
    8. VS_Lucas
      Hey Jory, Good morning. The slot Winterberries is from the software provider Yggdrasil. That's the reason it doesn't show to players coming from the UK since we have not applied for a license to operate with the Yggdrasil Software within the UK market yet. (Although we intend to include it to our list of software providers to which we operate in the UK with.) The Software we have applied for to keep on operating with within the UK are: Microgaming, NetEnt, MultiSlot & NYX. Kind Regards, Lucas
    9. VS_Lucas
      Cheers guys and gals, and Thanks for all your support! It's honestly very much appreciated We've got more really interesting news coming your way shortly. I will keep you posted as soon as possible! Kind Regards, Lucas
    10. VS_Lucas
      Hi All, We wanted to let you know that VideoSlots.com intends to continue operating within the UK market, and therefore our application has been submitted and is in progress. The Software we have applied for to keep on operating with within the UK are: Microgaming, NetEnt, MultiSlot & NYX. You may search the licensees list from this page here: https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx and in the Licensee name or reference field fill in "Panda Media". You may alternatiively click on the Gambling Commission's logo from the footer on our site - (Which will lead you directly to the application status progress). Kind Regards, Lucas
    11. VS_Lucas
      Thank you Jelena! We have quite some interesting news coming up, and you can rest assured that I'll keep you posted as soon as we're about to go live with our new additions. Looking forward to seeing you and the rest of the AskGamblers team at BAC.
    12. VS_Lucas
      Hey How are you doing? We been very busy preparing to launch new exciting additions to our casino. Though i'm still always available to assist with anyone's queries here, if there are any ofcourse. I'm always glad to help out. In the meantime we're also setting up everything for the BAC. not sure you know but if i'm not mistaken our stands are neighbours
    13. VS_Lucas
      Hello Sharon, Good morning. Could you let us know which mobile device you're using, and also if you could delete the cache and cookies + restart the device and try again, and let us know how that goes please? As we've tested the vouchers link on the mobile casino and it is working just fine and opening the vouchers page as it should. Hope you're all good. I'll wait to hear back from you. Kind Regards, Lucas
    14. VS_Lucas
      Hi Jelena, Thanks! Apologies re; the link. - I meant to update it with askg tracking, but slipped by. Hope you're all good. See you soon! Kind Regards, Lucas
    15. VS_Lucas
      Jurassic Park Released! Enjoy!
    16. VS_Lucas
      Hi All, Please see here below the official statement that was just released to us from Nextgen. "At NextGen, we put great effort in our designs, development and testing to ensure the integrity of our games and the player is able to place their trust in the game. After our internal testing and verification is complete, every game is re-tested externally by an Accredited Testing Facility (ATF) assigned by the various gaming regulators. During this testing our test results are verified against expected outcomes. Only when all the games passes all these tests and receives certification by the ATF on behalf of the regulator can a game be released. We take reported issues very seriously and investigate every case. It is extremely rare that an issue is found in a live game. In the case of the reported issue on Merlins Millions we have assigned multiple testers and developers to investigate. Despite this exhaustive testing under multiple scenarios our engineers have not been able to reproduce the reported issue. I’d like to share some information on both the game and what our analysis identified: · There are 29 instances of the mobile version of Merlins Millions deployed in online Casinos in multiple jurisdictions. · This is the only issue reported for this game, or for any game developed on the same code base. · The logs indicate there was a period of inactivity (approximately 15 minutes) prior to the reported issue. · When play resumed there was a bet made without the superbet. This suggests that the game was reloaded after the inactivity, perhaps due to an idle timeout. · The next 2 spins after this no-superbet wager, when combined, produce the result indicated in the screenshot we were provided. · The server logs show that the results represented in the provided screenshot did not occur during this game session. There are a number of possible explanations for the results shown in the screenshot including: · A display issue on the device · A connection issue causing a lag in the displayed results which has resulted in 2 consecutive spins being ‘spliced’ together on the screen · Manipulation of the image to combine the results from 2 consecutive spins However it is impossible for us to determine which, if any of these is the cause of the reported issue. Without further information regarding the issue there is nothing more to investigate and any further comment would be purely speculation. However, given we have been unable to reproduce this issue and when considering the amount of time the game has been live, we conclude that the game is operating correctly." Kind Regards, Lucas
    17. VS_Lucas
      Hi Johnnygotthebone, Unfortunately nowhere does it show that you have landed that spin, and as you have already seen from the previous images attached here, the official report shows the 2 seperate spins that complete the screenshot that you have posted within the beginning of this thread. If there would have been a malfunction, it would also be us who would notice it, and get it resolved asap together with the software provider. Again, sadly the image you have posted has not occurred within your game history, and we’ve simply provided the evidence to support the conclusion that came from the software provider itself. Kind Regards, Lucas
    18. VS_Lucas
      As you can see below are the two spins which have been screenshotted and modified / edited to show an untrue version of the gamescreen. Kind Regards, Lucas
    19. VS_Lucas
      Hi All, We have received the official report from NYX concerning the round in question here. Conclusion: The screenshot attached from johnnygotthebone within the start of this thread does not match the official history report from NYX. (The symbols that landed on screen on this round which was alleged to have missed triggering the bonus, do not match those that came out from the software provider’s official report.) ie; There is only 2 Orbs in the official report for this round in question, and not 3. Kind Regards, Lucas
    20. VS_Lucas
      Hi Yarpo, No we cannot confirm this. The only thing that we can confirm is that we have located the spin that Johnnygotthebone refers to. We have sent this to NYX, and they will perform an investigation on their side, to confirm if there was actually an error or not. We will keep you posted as soon as we have an answer from NYX. Kind Regards, Lucas
    21. VS_Lucas
      Hi All, After further investigation we can see that you had a balance of $235.82, after which you have made a bet of $5, at which point you received a bonus payout of $20 which got your balance up to $250.82. - (This explains why your balance doesn't show as the one on your screenshot.) We apologize for this oversight from our side in our reply. We can't see anything further on our side with regards the bonus not having been triggered, and we have sent the case over to NYX to review it. We'll get back to you as soon as we have further information. Kind Regards, Lucas
    22. VS_Lucas
      Hi Johnnygotthebone, Good morning. We have reviewed all your game history in merlin’s millions, and we can see that the provided screenshot is not taken from our casino, as you never had this specific balance within the game in question. – (Merlin’s Millions). Kind Regards, Lucas
    23. VS_Lucas
      Hi All, The moment that many have been waiting for is now here! – With a series of additions of game suppliers being constantly launched at our casino, we now are very proud to announce that we've gone live with Net Entertainment. Read more at our website. Enjoy Cheers! Lucas
    24. VS_Lucas
      Hi All, We would like to let you know that the new deposit limits options are now live. Players can now choose to set their deposit limits for: One day (24 hours) One week (7 days) One month (30 days) This also applies for the wager and loss limits as well. Furthermore, Flushing withdrawals is now also available. Players can now request to have their withdrawals flushed by contacting our support agents via either live chat or email. On another note - unfortunately NetEnt has been delayed a little, and we are now expecting to go live tomorrow morning. So hang in there Kind Regards, Lucas
    25. VS_Lucas
      Hi cocopop, Yep same here . And Yes, we will be having NetEnt games on both desktop as well as mobile. Looking forward to this. )) Cheers! Lucas
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