Closed: Problem with VideoSlots.com Casino

[Johnnygotthebone]

This is not about the lying email regarding their 100% match bonus. No.

This is more serious....

During the last 2 weeks I have netted well over 10k using a system. Most people here know I am not a liar not do I exxaggerate nor do I say things that are not 100% accurate!

I deposited 250 into videoslots.com. I lost. Extremely fast

So today work finished early and I decided to let the fake advertised email bonus they scammed with be and let them try to earn my business again because I actually like their interphase.

I put 250 and lost it again!

I put 250 and never ever lost so fast in my life.

I said ok, u made some money, try one more time.

I put another 250 and said this is the last one.....

I went to MERLINS millions and started at 5 per spin. Anyone who has ever played this game knows that free spins rarely show up. Maybe one in five hundred spins. But when it shows up, MERLIN blast the whole board every single spin and you always make at least 200 x your wager. Always. Never less.

So on my first or second spin.......

It did not trigger????????????????
Also, when I PLayed THUNDERSTRUCK II, normally the spins stall when 2 guaranteed bonuses fall during the first four reels. Almost half the time, it did not stall! I have played that game over 1000 hours. I knew something was wrong. It was like is was not playing and watching a you tube video.

Constant stalls, during eagles eyes the third scatter always disappeared when it should have fallen.

I though it was all in my head but nope, MERLIN proved to me that I am not crazy.

See screenshot. 3 orbs fell. I did not get the free spins. Look at the play button. It's there.

Support confirmed I didn't get the free spins and they are investigating. Now we all know what that means.

I am due over 1000 dollars. I have never been paid less when hitting 3 orbs at 5 dollars a spin via 6x superbet.

I am not going to let this go. I need guidance from someone at ask gamblers. You guys sent me there. It has been miserable from the beginning.

Thank you

[Johnnygotthebone]

By the way. The "WIN 5 FREE GAMES" at the bottom is always displayed during the game. It is an advertisement.

[Johnnygotthebone]

I have exchanged close to 10 emails with them. Same response everytime. "I have forwarded it to the manager blah blah blah."

 

Below is every email that I have sent. Each paragraph is an email.

 

 

Why was the bonus not triggered?

 

Why did the free spin feature which usually pays me between 200-1000 times my bet on other sites not trigger???????

 

I have deposited a lot of money on here. Your machines pay zero. Never saw a worse online casino in my life.

 

I finally hit something that should have paid me at least 1000 dollars and it just doesn't give it. It didn't even freeze. It was as if it didn't give a ***** about its player!

 

I already had my issue with your Ponzi scheme bonus but decided to give you a chance to earn my business.

 

This has been my experience so far with you, step by step...

Tricked to believe I was getting a match bonus but instead got the most ridiculous offer which I will not even call a bonus!!

Deposits of 250 rewarded with the worst payouts I have ever seen. Even starburst paid 0. That is unbelievable!

I hit a free spin feature is is very rare on Merlin and it doesn't work???? Probably cheated out of 1000 dollars there!

 

I know you won't do anything. I am not stupid. Your manager will laugh it off and say we got him to deposit again. I am sick to my stomach with your place. I played everywhere and wager well over 500k per month. You people are just unbelievable. I could not believe my eyes. Non payouts, near hits almost every other spin and non paying free spin feature. Just sick!

 

Whatever

 

I wonder what the update will be?????

 

I give u a piece of advice. Do not insult me with free spins or 10 dollars.

I expect a minimum of 1000 in my account. I wonder if it would have paid more???? I'll settle for 1000

 

Please understand my frustration sir. Merlin free spins drop every 500 spins or so. I have plays this game more than any. Believe me on this or go see other people who play at my level.

 

I can help with the issue. Free spin that would have paid me a minimum of 1000 canadian dollars did not trigger. Simple as that sir.

 

Hello sir. Is your place going to reimburse a fair amount of no less than 1000 Canadian dollars or are they going to hide behind the "malfunction voids all pays" scam?

Please advise.

 

This is not right. I am very upset.

 

Johnny

[Johnnygotthebone]

I have seen the whole board light up with a blast from Merlin. Paid me 800x my bet.

 

From makers website....

 

 

 

 

 

 

 

There are two scatter symbols in Merlin’s Millions in the form of the Orbs and the Owls. If you hit three or more Orbs scatter symbols across the reels then you will trigger the free spins bonus round where you will be immediately awarded 5 free spins. During the free spins bonus round, Merlin can appear to turn certain symbols Wild increasing the potential for wins. There is the possibility that an entire reel could be turned Wild.

[yapro]

Hi Johnny! This is serious trouble, and i have no idea why this freespins not triggered, since i also played this game many times, and 3 orbs is definetely 5 FS trigger. Probably find video slots Lucas profile here, and PM his your username he should be able to help.

And regarding casino answers, since they told you that they invistigate, you should understand that it is of course take some time, because issue is serious, and they contacting nextgen, this is their game, and they should check it out for you.

Video slots great casino, and everything will be nice, i am sure in it.

[yapro]

And regarding you want 1k$.

Two scenarios - nextgen will be able to see how much feature paid you, if it is triggered. And pay that amount. If nextgen will not be able(most likely scenario), you should get 1k$ with no problem, since A) x 200 bet on this game is not the biggest win, and it is average amount for feature you find serious problem with this game, and casino should pay for this. What if someone played this game on autoplay, out to toilet and while autoplay hit 3 scatters which not trigger freespins?

Just give them some time to check everything.

[Johnnygotthebone]

Ty yap.i think it's all for nothing. This type of place who offers Ponzi scheme bonuses will never pay me what is right.

 

The only thing they will probably offer me is a 10 dollar bonus or my 5 dollar wager back.

 

I am very shocked that this happened.

 

When inused to play at poker stars, many times, no matter what a certain player had, he lost. Most of the time to someone that was 99-1 favourite after flop but they kept re raising as if they knew what the turn and river would be. It was as if poker stars had flipped a switch on a certain player to lose. No matter what. Even to me sometimes but I always walked away when I felt it.

 

This videoslots.com company either had flipped a lose switch on me but someone made a mistake or nextgen has some serious issues and it was really an honest error that they will compensate me for. I really doubt they will compensate me the right amount. "Malfunctions voids all pays" will be their easy way out.

 

Once I hit 3 triple bar red jackpots at Casino de Montreal. 5 dollar machine. I should have got paid 1200. Nothing came out??? They came and made me wait over an hour while they plugged laptops into the slot. They sanding was a malfunction. Pit boss apologized. Gave me reservation for 4 people at the 5 star restaurant and brought me 1200 in 100 dollar bills for my trouble. That's the way it should be.

 

The stress this place has caused me from the beginning should be rewarded. I will not say anything else. It may be an honest error but I hope they do the right thing. We will see.

 

I am not a bad person. Yes I talk loud and act crazy online but I do not deserve to be stressed.

[Luciana]

I'll let their representative Lucas about this issue! Hope he'll be here soon

[Johnnygotthebone]

Ty. Hopefully this person will compensate me. At this point I just want to be paid. Minimum 200x my bet. Even though I have been paid 800x on another site. I will settle.

[ValDes]

Dear Johnny. Could you please try and clarify this? 

 

 

...I am not going to let this go. I need guidance from someone at ask gamblers. You guys sent me there. It has been miserable from the beginning. ...

 

Also... You have been warned about the language used in your posts. I'll make one last attempt and will ask you to be more careful with the usage of harsh words and accusations, especially in cases like this one, when we don't know yet what happened exactly. I know from personal experience how stressful and unpleasant such issues can be, but this is not an excuse to blame casino people for all the sins in the world!  

 

Lucas, the VideoSLots rep here was already alerted about your issue and I'm pretty sure, he will be here soon with more explanations of this issue. Be patient and don't be rude, that's all I can advise. 

[Johnnygotthebone]

Harsh words? I never used profanity Val.

 

As far as casino people, robotic answers make me get nervous.

 

How would u feel of you were "cheated" out of at least 1000 dollars? After giving the casino another chance to earn your business after another issue which was not resolved?

 

I am not harsh Val, i am not using profanity. I may say a few smart remarks here and there but that's about it

 

This Lucas fellow will probably do nothing. If they do nothing, then hopefully you guys can open a complaint for me. I will ask for 800x my bet.

 

Time will tell.

 

Have a great day Val

[cocopop3011]

IMHB no bonus game guarantees a win. No free spins guarantee a win. A bonus game could pay out every time then one time it pays out nothing.

 

Don't shoot me for stating the obvious (I am allowed my opinion - but of course I wish you the best of luck in your case. )

[Johnnygotthebone]

My name says not all this time coco

 

 

They will hide behind the "malfunction voids all pays" rule. Why wouldn't they.

 

Their loss. I would have deposited a motmot money their over time. I like the interphase.

 

In the end, sometimes when I lose, I actually win! Either way, I have no problems.

 

I will stick to my casinos. Where I am respected. Treated fairly and paid on every winning spin.

[cocopop3011]

I will keep my fingers crossed for you though to have some kind of compensation at least.

 

To be honest if it was me betting that much per spin and it happened to me I think I would honestly cry!

 

Hopefully some good will come out of it for you...

[yapro]

By the way coco is correct, this feature can easy pay x 10 bet, can pay x 10000 bet, it can pay anything. Thats why you need to wait responce of rep, and i suggest you not saying like "GIVE ME 1k$ OR FU** YOU" this never help. THey will compensate enough i think.

Valdes right, more patience and not blame anyone, even casino

[Johnnygotthebone]

I am no math dude but 10+10000/2=5005

 

So, median averAge 5005 x $5 bet would be a payout of 25k.

[Johnnygotthebone]

Ty Ronaldo. Ty so much! Ty for making a miracle pass and scoring with less than 20 seconds left. Ty so much sir. You cost mens pretty penny.

 

What a way to lose my bet. Unbelievable.

[VS_Lucas]

Hi Johnnygotthebone,

Good morning.

We have reviewed all your game history in merlin’s millions, and we can see that the provided screenshot is not taken from our casino, as you never had this specific balance within the game in question. – (Merlin’s Millions).

Kind Regards,
Lucas

[VS_Lucas]

Hi All,

After further investigation we can see that you had a balance of $235.82, after which you have made a bet of $5, at which point you received a bonus payout of $20 which got your balance up to $250.82. - (This explains why your balance doesn't show as the one on your screenshot.)

We apologize for this oversight from our side in our reply.

We can't see anything further on our side with regards the bonus not having been triggered, and we have sent the case over to NYX to review it. 

We'll get back to you as soon as we have further information.

Kind Regards,
Lucas

[yapro]

Glad to see you here, Lucas.

Just a question, so you confirm, user get 3 scatters - freespins did not start. This is really, really serious problem for Nyx software, since like i said above some players simply can not notice that freespins does not work. And what now will be? What if Nyx told okay, yes our problem, hey videoslots take 50$ from us and give to user. I think 50$ it is not enough and who and with what value will compensate?

Looking further, as it is interesting trouble with software.

[VS_Lucas]

Hi Yarpo,

No we cannot confirm this. The only thing that we can confirm is that we have located the spin that Johnnygotthebone refers to.

We have sent this to NYX, and they will perform an investigation on their side, to confirm if there was actually an error or not.

We will keep you posted as soon as we have an answer from NYX.

Kind Regards,
Lucas

[yapro]

hm, you can't see in the played spin did there appear 3 scatters or no? How?

[yapro]

Oh my god, valdes or someone from mods, did you saw tags for this thread?!

Slot scam rogue Merlin non payment dishonest manipulation thieves

this is fu**ing serious words, casino did not scam or rogue, does not stole anything, you should really delete such tags.

[Toiletseat]

Hi Yarpo,

 

No we cannot confirm this. The only thing that we can confirm is that we have located the spin that Johnnygotthebone refers to.

 

We have sent this to NYX, and they will perform an investigation on their side, to confirm if there was actually an error or not.

 

We will keep you posted as soon as we have an answer from NYX.

 

Kind Regards,

Lucas

Hi Lucas,

Good to see you are looking into this matter in a serious, professional and customerfriendly way. You really making an effort here    I am looking forward to the outcome of the NYX investigation, and the further handling of this 'complaint'.

Regards,

Seat

[cocopop3011]

Yes, I noticed the tags straight away - I'll leave it up to Valdes as to whether or not he wants to remove them.