AskGamblers' rigid approach is preventing issues to be raised and solved

[cocopop3011]

1 minute ago, L_a_z said:

How come the operator does not become responsible for the consequences of the violation of the terms of service?

AskGamblers is an affiliate site, we ARE NOT responsible for giving casinos consequences. Please direct your concerns to their governing body who can handle this for you.

[cocopop3011]

1 minute ago, Blackjax said:

Nice. 

Now please answer what we have asked you in the previous post.

Also is this person @hacxx your friend or your second account? The OP speaks just like you.

@cocopop3011 can you check @hacxx and @L_a_z's IP? 

Yes don’t worry I’m on the casino for the second account and he will be banned if we have matching IPs. I’m on the case. 

[L_a_z]

59 minutes ago, Blackjax said:

Did you file any complaint when the balance was taken away from your account? Did you come to Askgamblers only after you played down your funds or did you come here before that as well?

Look, I had all the mentioned issues with the platform.

Then to solve them, I checked their ToS to see what can be done. This is the complaint related ToS segment: https://imgur.com/a/Mcir0PH

1, They expect you to wait for their verdict before you involve 3rd parties. Thereby in a way they tied my hands, to solve the issue.

2, They absolutely failed to respect the deadline they set for themselves, and this exceeded deadline caused my losses, as the problems were not adressed and solved in time.

 

And one reason to speak of Askgamblers standing in this situation: This is a site that provides the option to file complaints, and they don't do it. What they are saying is that I should've come here before my losses, thereby this makes this platform not a complaint handler service, but a prevention service. That is not helpful.

[L_a_z]

6 minutes ago, Blackjax said:

Nice. 

Now please answer what we have asked you in the previous post.

Also is this person @hacxx your friend or your second account? The OP speaks just like you.

@cocopop3011 can you check @hacxx and @L_a_z's IP? 

Okay, this is getting out of hand. Instead of speaking of reason, you are now making up accusations. I don't know this person, but @hacxx  thank you for your comment!

[Blackjax]

@L_a_z Askgamblers is a mediator between casinos and players. They are not witch hunters. A player cannot make mistakes and then come to Askgamblers and say fix it since this is what you do.

You should have come to AG when your money was confiscated. You did not. You should have come to AG when your money was added back and verification was requested. You did not.

Now you played down your funds and you expect AG to fix it. Really immature of you. 

[cocopop3011]

1 minute ago, L_a_z said:

Okay, this is getting out of hand. Instead of speaking of reason, you are now making up accusations. I don't know this person, but @hacxx  thank you for your comment!

Your topic is coming very close to being locked. I am investing this account both you and him will be banned if you are the same person. 

[Blackjax]

You had a case up until the money was in your account, I agree. Since you played it down to zero it's only your fault you can't blame AG for that. 

@L_a_z you are from which country BTW? Maybe your jurisdiction laws can help you with your case. Do you mind sharing?

[cocopop3011]

2 minutes ago, Blackjax said:

You had a case up until the money was in your account, I agree. Since you played it down to zero it's only your fault you can't blame AG for that. 

@L_a_z you are from which country BTW? Maybe your jurisdiction laws can help you with your case. Do you mind sharing?

Yes unfortunately this is the case which I have also tried to explain but the OP and his friend are too irrational to listen. 

[L_a_z]

If you've read my email conversation with your complaints team, then you can see that I reflected on this too:

14 minutes ago, cocopop3011 said:

AskGamblers is an affiliate site, we ARE NOT responsible for giving casinos consequences. Please direct your concerns to their governing body who can handle this for you.

If you've read the email conversation with your complaint specialist, then I highlighted the following (bottom of the first picture):
"Here I would like to point out that they are not complying with their licenser (Anjouan Gaming - https://anjouangaming.com/players/ ) because they require them to have an Anjouan Gaming badge on the website that can be used for gambling limitations and blocks (also for complaint escalation towards them – something that I’m entirely unable to do as of now without that badge and the link it contains)."

So I'm in a situation when I can't reach them, so your responsibility is even greater, as a visible platform, could mediate the conversation between me and Fezbet. Your colleague should've addressed this situation, but she didn't.

[Blackjax]

Well Anjouan gaming licence is not respected and players usually stay away from these casinos as most of the casinos using them are shady. There is no protection for players and these casinos follow no rules. Basically every casino operating with Anjouan licence is like the wild wild west.

[L_a_z]

9 minutes ago, Blackjax said:

@L_a_z Askgamblers is a mediator between casinos and players. They are not witch hunters. A player cannot make mistakes and then come to Askgamblers and say fix it since this is what you do.

You should have come to AG when your money was confiscated. You did not. You should have come to AG when your money was added back and verification was requested. You did not.

Now you played down your funds and you expect AG to fix it. Really immature of you. 

Yes, I need a mediator to communicate my case to the company. So they take it a bit more seriously, read the case in detail, reflect on it, and then an outcome can be concluded. If it's "Unresolved" then it is unresolved, but at least the Askgamblers did try to help.

There is a chance that the company understands the issue, takes responsibility, and grants the compensation. Why are we not even trying to solve my issue? 

[cocopop3011]

7 minutes ago, L_a_z said:

So I'm in a situation when I can't reach them, so your responsibility is even greater, as a visible platform, could mediate the conversation between me and Fezbet. Your colleague should've addressed this situation, but she didn't.

Again, this could have been addressed if you had come here before you played your balance down. We could have helped you with the complaint if you had come here much sooner! You had more than a month to contact us, why didn’t you come here during that time? Why did you come here only when you lost your money? 

[cocopop3011]

Just now, L_a_z said:

Yes, I need a mediator to communicate my case to the company. So they take it a bit more seriously, read the case in detail, reflect on it, and then an outcome can be concluded. If it's "Unresolved" then it is unresolved, but at least the Askgamblers did try to help.

There is a chance that the company understands the issue, takes responsibility, and grants the compensation. Why are we not even trying to solve my issue? 

You can’t be compensated for playing down your balance, which you done. No one forced you. Were there stalling tactics from the casino? Yes probably! But you don’t have a balance that we can mediate with anymore

[L_a_z]

4 minutes ago, Blackjax said:

Well Anjouan gaming licence is not respected and players usually stay away from these casinos as most of the casinos using them are shady. There is no protection for players and these casinos follow no rules. Basically every casino operating with Anjouan licence is like the wild wild west.

So is thatnot  another reason that my case should at least have some unique attention, as these operators are known to be shady?

[Blackjax]

Just now, L_a_z said:

Yes, I need a mediator to communicate my case to the company. So they take it a bit more seriously, read the case in detail, reflect on it, and then an outcome can be concluded. If it's "Unresolved" then it is unresolved, but at least the Askgamblers did try to help.

There is a chance that the company understands the issue, takes responsibility, and grants the compensation. Why are we not even trying to solve my issue? 

Brother you decided to play at a casino which has Anjouan licence. Only shady casinos operate with this license.

I have checked these guys and I can guarantee you that you  had no chance to get your money even if you had come to AG on the day your money got confiscated. 

[L_a_z]

1 minute ago, Blackjax said:

Brother you decided to play at a casino which has Anjouan licence. Only shady casinos operate with this license.

I have checked these guys and I can guarantee you that you  had no chance to get your money even if you had come to AG on the day your money got confiscated. 

Guys, this starting to be a bullying contest and victim blaming, with rapid, short replies while I still try to reason in a decent level.

[Blackjax]

4 minutes ago, L_a_z said:

So is thatnot  another reason that my case should at least have some unique attention, as these operators are known to be shady?

Some casinos with Anjouan can be trusted depending on how much money is at stake. Because good reputation gets you more players. An Affiliate site cannot stop a casino from registering on their site and unless they are playing by rules and responding regularly they get to stay. The moment they are unresponsive they are blacklisted.

You had a chance to get them blacklisted if you had come earlier but since you came after you played down your funds you have no case. I am sorry.  

[L_a_z]

4 minutes ago, cocopop3011 said:

You can’t be compensated for playing down your balance, which you done. No one forced you. Were there stalling tactics from the casino? Yes probably! But you don’t have a balance that we can mediate with anymore

Let's call your service a mediator/prevention service then. Because the very definition of a complaint implies that compensations "redress" can be requested.

[L_a_z]

2 minutes ago, Blackjax said:

Some casinos with Anjouan can be trusted depending on how much money is at stake. Because good reputation gets you more players. An Affiliate site cannot stop a casino from registering on their site and unless they are playing by rules and responding regularly they get to stay. The moment they are unresponsive they are blacklisted.

You had a chance to get them blacklisted if you had come earlier but since you came after you played down your funds you have no case. I am sorry.  

Since it didn't happen at that moment it makes them not guilty (despite I have the proofs) and not subject for blacklisting or at least rating reduction?

Thereby Askgamblers will still showcase their platform as trusthworthy and good to go. Is that not irresponsible?

[Blackjax]

@L_a_z take a look at total number of complaints against Fezbet. See how many are resolved and rejected. Such high number of complaints and people still choose to play here. 

[Blackjax]

2 minutes ago, L_a_z said:

 

Thereby Askgamblers will still showcase their platform as trusthworthy and good to go. Is that not irresponsible?

AG has had 7 cases against Fezbet. 6 were resolved and one was not. AG will terminate/blacklist Fezbet if they are unresponsive to complaints. Currently they have been trustworthy. 

Regarding your case-you played down your funds. Case closed.

We are now going in circles. 

[L_a_z]

2 minutes ago, Blackjax said:

@L_a_z take a look at total number of complaints against Fezbet. See how many are resolved and rejected. Such high number of complaints and people still choose to play here. 

To be fair, I'm not as big of an expert on casinos as you guys are. A customers responsibility is to be aware of the Terms of Service. Not to investigate casino backgrounds. If the customer is damaged by the casino in an unfair way, then the casino the casino has to take responsibility, not the customer. 

Don't you agree with this statement?

[cocopop3011]

5 minutes ago, L_a_z said:

Since it didn't happen at that moment it makes them not guilty (despite I have the proofs) and not subject for blacklisting or at least rating reduction?

Thereby Askgamblers will still showcase their platform as trusthworthy and good to go. Is that not irresponsible?

Blacklisting and rating reductions happen over time, not from one single person having an issue with them. We constantly review our ratings and adjust them accordingly. You can also leave a player review which will impact their player rating, if you haven’t already. 
 

And, even though your complaint is not published, this topic is very public, so people can read what has happened. 

[L_a_z]

2 minutes ago, Blackjax said:

AG has had 7 cases against Fezbet. 6 were resolved and one was not. AG will terminate/blacklist Fezbet if they are unresponsive to complaints. Currently they have been trustworthy. 

Regarding your case-you played down your funds. Case closed.

We are now going in circles. 

Look, we are going in circles mostly because this is the one sentence I get:  "Regarding your case-you played down your funds. Case closed."

But we are not going into detailed discussions regarding the responsibilties. Or that AG has its service  called the wrong name, as it is currently not a complaint service, as I mentioned.

Also not addressing my issues, by the complaint handler is also a problem and inconvenience created by AG.

[Blackjax]

4 minutes ago, L_a_z said:

To be fair, I'm not as big of an expert on casinos as you guys are. A customers responsibility is to be aware of the Terms of Service. Not to investigate casino backgrounds. If the customer is damaged by the casino in an unfair way, then the casino the casino has to take responsibility, not the customer. 

Don't you agree with this statement?

No sir. It is always a players responsibility to check a casinos background. 

When I choose to play at a casino I pick casinos licensed by Curacao and MGa. I check if the rating is above 8 or not. Pay out limit and availability of live chat. Payout speed of casino and most importantly how quick they respond to complaints. This is my responsibility as a player. 6 out of 10 casinos are dishonest.