Pragmatic Play Support Thread - Post your questions here

[loceff13]

Sadly I don't think pragmatic play care about fake games being hosted on casinos anymore. They used to take legal action now they don't respond to player concerns about it.

[Atsejjj]

thank you, just trying, hope I’ll get an answer…

[Blackjax]

30 minutes ago, Atsejjj said:

Hello,
I recently participated in a Pragmatic Play contest and submitted a replay link from one of my wins: https://sulvlwdwtw.net/suPW9zNxzI?c1=FVlU&c2=3d3duMmbw12Yp9menhmLuVGd&reply=true.
A moderator commented: “Hey, that’s quite an unusual link, but the win is amazing.” However, I noticed that other participants’ replay links follow a consistent format, unlike mine.
Could you please confirm if this domain/link is officially associated with Pragmatic Play, if this link corresponds to a valid and authentic game replay with real money in your system, and if there is a way to verify or retrieve the original replay using your official tools?
Thank you for your time and assistance.

That's a great hit. Which casino was this and did u manage a cashout?

[cocopop3011]

33 minutes ago, Atsejjj said:

Hello,
I recently participated in a Pragmatic Play contest and submitted a replay link from one of my wins: https://sulvlwdwtw.net/suPW9zNxzI?c1=FVlU&c2=3d3duMmbw12Yp9menhmLuVGd&reply=true.
A moderator commented: “Hey, that’s quite an unusual link, but the win is amazing.” However, I noticed that other participants’ replay links follow a consistent format, unlike mine.
Could you please confirm if this domain/link is officially associated with Pragmatic Play, if this link corresponds to a valid and authentic game replay with real money in your system, and if there is a way to verify or retrieve the original replay using your official tools?
Thank you for your time and assistance.

Hi - which contest please? And which forum?

[Atsejjj]

Hello, sorry I didn’t wanted to mention the forum because it’s a “competitor” it’s on casino guru 

[Atsejjj]

all other participants had a link starting like “https://www.ppreplaylink.net/…” but mine is different and I didn’t notice until the admin  told me this.

[Johnnygotthebone]

Hello. 
 

I’ve hit max win many times. Even $50000 on a $1000 bonus buy!

 

why 5000 x max bet on many games???? Not good. 
 

shine like bonanza. 20000 + 

 

I just won $3000 on a bonus with Madamme Destiny , video uploaded here  

 

had over 100 multiple and a ton of spins left  

 

not right to cap me at 5000 times  

 

also in Athena  had 5000 multiplier with a dozens spins  capped me at $50000($1000 bonus buy)  I should have got $250000

 

thanks. 

[TeTin]

Hello, I just like to ask about the Weekly Wheel Drop.  I won FREE CHIPS (10X  5.80) to be used only in Gates of Olympus Roulette.

How do I use/claim this prize?  There is no  instructions on how it will be used.

[Afi4wins]

7 hours ago, TeTin said:

Hello, I just like to ask about the Weekly Wheel Drop.  I won FREE CHIPS (10X  5.80) to be used only in Gates of Olympus Roulette.

How do I use/claim this prize?  There is no  instructions on how it will be used.

@TeTin The Wheel Drop prizes are automatically credited into your account - cash would be added into your balance right away, free spins can be claimed either from the bonus section in your account, or by clicking on the bonus box at the top of screen.

[cocopop3011]

10 hours ago, TeTin said:

Hello, I just like to ask about the Weekly Wheel Drop.  I won FREE CHIPS (10X  5.80) to be used only in Gates of Olympus Roulette.

How do I use/claim this prize?  There is no  instructions on how it will be used.

Let us know if you’re still struggling to get after the above reply and I can reach out to PP for you. 

[formerPokerpro]

i would like to know what the developers thought when they made the wheel for gates 2500.

i triggered around 150 bonuses and all where free spins 1.

different scatters would have been a far better option with the rarity of the other bonuses