Pragmatic Play Support Thread - Post your questions here

[cocopop3011]

Hey guys, 

I see some of you have already noticed we have a new Pragmatic Play rep, well, please let me officially welcome her to our forum @Pragmatic_Play

I'm sure you will all make her feel welcome. 

Please use this topic for any questions or concerns you may have.

[Icy]

It's nice that you provided an introduction for us but can we please have a name for this young lady of Pragmatic Play? For sure, we'll give her a heartfelt welcome

[Icy]

Nevermind, her name is Eva

[cocopop3011]

20 minutes ago, Icy said:

It's nice that you provided an introduction for us but can we please have a name for this young lady of Pragmatic Play? For sure, we'll give her a heartfelt welcome

Well, I was waiting for her to come and introduce herself and give her the honours, but I knew you'd find out her name sooner  

[Pragmatic_Play]

Hello Everyone! 

Thank you for the introduction @cocopop3011

My name is Eva I am happy to be part of the community and support you all with an questions, queries or feedback you may have in regards to Pragmatic Play    

I hope you all have a great day and I look forward to speaking with you all

Best Regards 
Pragmatic Play Team 

[Afi4wins]

@Pragmatic_Play A warm welcome indeed to you Eva from me. 

It's nice to know that one more lady replacing the former lady will always be around here to assist us out with whatever questions, queries, or issues. Don't bother about anybody's DESIRES though... 

[cocopop3011]

7 hours ago, Afi4wins said:

A warm welcome indeed to you Eva from me. 

It's nice to know that one more lady replacing the former lady will always be around here to assist us out with whatever questions, queries, or issues. Don't bother about anybody's DESIRES though... 

It's nice to have some female backup in the forum, again 

[Kenzo84]

@Pragmatic_Play 

It's almost outrageous and brazen for your company to pretend in this forum that it addresses players' questions. BUT I would still like to take this opportunity – after more than 10 inquiries from me via your contact form have gone unanswered (other contact information is deliberately withheld)... I would like to point out that I have them on video!

Why does your company demonstrably and intentionally support illegal gambling in Germany? Casinos offer your games without a valid license for Germany! According to German law, this is illegal gambling!

The most well-known examples are Shuffle (before 2025) or Betbolt, etc.

You have been repeatedly informed of these circumstances – not a single inquiry has been answered!

According to German law (existing rulings), all bets placed are invalid – meaning you have a claim for damages against your company!

I would wait and see if your company deigns to respond this time.

On the other hand, claims for damages will be pursued in court for specific examples. This has also been announced several times.

Therefore, I can prove that I made several attempts to contact your company.

Any potential lawsuit will be public, as there is a public interest involved, and I'm sure other players from Germany will join the legal action.

Kenzo84

[cocopop3011]

On 3/1/2026 at 1:55 PM, Kenzo84 said:

@Pragmatic_Play 

It's almost outrageous and brazen for your company to pretend in this forum that it addresses players' questions. BUT I would still like to take this opportunity – after more than 10 inquiries from me via your contact form have gone unanswered (other contact information is deliberately withheld)... I would like to point out that I have them on video!

Why does your company demonstrably and intentionally support illegal gambling in Germany? Casinos offer your games without a valid license for Germany! According to German law, this is illegal gambling!

The most well-known examples are Shuffle (before 2025) or Betbolt, etc.

You have been repeatedly informed of these circumstances – not a single inquiry has been answered!

According to German law (existing rulings), all bets placed are invalid – meaning you have a claim for damages against your company!

I would wait and see if your company deigns to respond this time.

On the other hand, claims for damages will be pursued in court for specific examples. This has also been announced several times.

Therefore, I can prove that I made several attempts to contact your company.

Any potential lawsuit will be public, as there is a public interest involved, and I'm sure other players from Germany will join the legal action.

Kenzo84

Hi and welcome to the forum - which are the casinos in question here?

[Kenzo84]

@Cocopop3011

 

Which casinos are affected? Where do I even begin?

I should mention that there might be a legal dispute or lawsuit against Pragmatic Play – and this was my last chance to contact them. As already mentioned, all other inquiries via the contact form, X, etc., are being ignored.

Examples:

Shuffle, Thrill, BC Game & Betpanda -> will discontinue service in Germany around mid-2025 due to "lack of a German license." This will result in claims for damages against the casinos and Pragmatic Play -> due to illegal gambling and bets that are invalid under German law.

Bet Bolt -> illegal access via VPN

Access still possible from Germany:

- Coin Casino
- Bet Ninja
- Vave
- Rakebit

and dozens more...

[Flatzem888]

come on dude, leave Pragmatic Play alone, they are good for the gambling industry and community, they sponsor lots and lots of contests and make good slots and table games.. no other provider comes close.

[Kenzo84]

@Flatzem888@Pragmatic_Play

 

First of all, I forbid you from calling me a "dude"! Secondly, it's one thing to "unwittingly" support illegal casino gambling. It's quite another to do so consciously and intentionally. Pragmatic Play was informed about these incidents in dozens of cases (provably) and failed to react—for example, by blocking access to their services for these casinos. According to German law, this means Pragmatic Play is intentionally participating in illegal gambling—a criminal offense punishable by up to five years in prison. Pragmatic Play is also subject to the jurisdictions of other countries.

[cocopop3011]

16 hours ago, Kenzo84 said:

@Flatzem888@Pragmatic_Play

 

First of all, I forbid you from calling me a "dude"! Secondly, it's one thing to "unwittingly" support illegal casino gambling. It's quite another to do so consciously and intentionally. Pragmatic Play was informed about these incidents in dozens of cases (provably) and failed to react—for example, by blocking access to their services for these casinos. According to German law, this means Pragmatic Play is intentionally participating in illegal gambling—a criminal offense punishable by up to five years in prison. Pragmatic Play is also subject to the jurisdictions of other countries.

Please familiarise yourself with our forum rules in regards to how you respond to other members. 

[Kenzo84]

Vor 3 Stunden sagte cocopop3011:

Bitte machen Sie sich mit unseren Forumsregeln vertraut, wie Sie auf andere Mitglieder reagieren.

Because I don't let myself be called DUDE? Seriously?

[Flatzem888]

@cocopop3011

this is all about this thing called 

(Glücksspielstaatsvertrag).

 

That new member is essentially trying to "check-raise" a multi-billion dollar corporation. Here is the breakdown of the situation from a "poker and logic" perspective:

1. The Legal "Bluff" vs. The Reality

The user’s argument relies on the fact that Germany has some of the strictest gambling laws in the world.

• The "Invalid Bet" Argument: Under German law, if a casino doesn't have a specific German license (from the GGL), the contract between the player and the casino is technically "void."

• The Target: Usually, players sue the casinos to get their losses back. This user is taking it a step further by targeting the Provider (Pragmatic Play). He is arguing that by providing the "cards and chips" (the slots) to an "illegal table" (the unlicensed casino), Pragmatic is an accomplice.

The "Dude" Incident (The Tilt)

In poker, when a player starts arguing about etiquette or small insults, they are "on tilt." * The new member is so emotionally invested in his legal "crusade" that a casual word like "dude" felt like a direct attack on his dignity.

• The Admin's Play: Admins on sites like AskGamblers are like casino floor managers. They don't care about your legal theories; they only care if you are making the "table" (the forum) unpleasant for other guests. By snapping back at the other member, the user effectively "busted out" of the conversation by getting a warning.

Pragmatic Play’s "Poker Face"

Why is Pragmatic Play ignoring his 10+ emails?

• Legal Shielding: Large providers have thousands of "skins" (casinos) using their software. Their legal defense is usually that they are a B2B (Business to Business) provider. They argue it is the casino's job to block German IPs, not the software provider's job to police the entire internet.

• The VPN Problem: As the user mentioned, sites like Betbolt or Vave are often accessed via VPN. Pragmatic can argue they "sold the software to a licensed region," and if a player uses a VPN to "sneak in," the provider isn't responsible for the player's "disguise".

The "Claim for Damages" (The Big Pot)

German courts have actually been siding with players lately, forcing some casinos to pay back hundreds of thousands of Euros in losses. However:

• Suing the Provider is much harder. Most of these providers are based in Malta or Gibraltar.

• The Public Interest: The user mentions "public interest" and "other players joining." He is trying to build a Class Action suit. In the legal world, this is like trying to go "All-In" with a drawing hand—it looks scary, but if the "judge" (the dealer) doesn't give you the right cards, you lose everything.