Kenzo84

Schäm Dich für Deine Frage! Ekelhaft und Dreist! Was hat das mit der Tatsache zu tun, dass Shuffle sowie mindestens 35 weitere Casinos Ihren Service in Deutschland illegal anbieten?Und auf Nachfrage erklären, man würde über alle notwendigen Lizenzen verfügen? PragmaticPlay ist von Dutzenden Spielern über die Missstände informiert worden - und nichts tut sich! Nach deutschem Recht (was PramaticPlay nicht nur ignoriert sondern mit Füßen tritt) macht sich der Provider mit schuldig am aktiven Betrug und illegalem Glücksspiel! Und Du stellst mir so eine Frage?

@PrgamaticPlay @cocopop3011 -> ich muss es in Deutsch zum besseren Verständnis festhalten! Tut mir leid aber Ihr / euer Service ist absolut erbärmlich. Sollte das Anliegen nicht weitergeleitet werden? Oder will man mit dem "übermächtigen" Provider PragmaticPlay keinen Stress? Ekelhaft. Wir haben heute (bisher 69 Spieler aus Deutschland) unsere Sammelklage an unseren Anwalt übergeben. Es wird Zeit, dass diesen Betrügern von PrgmaticPlay jemand die Grenzen aufzeigt! Unzählige Male wurde dieser Provider angeschrieben und über Scam-Casinos informiert. Nicht einmal eine Antwort! PragmaticPlay ist nicht nur darüber informiert, dass Casino deren Spiele illegal in Deutschland und anderen Ländern anbieten - der Provider duldet diese sogar. Betrug und illegales Glücksspiel! Und auf der Website das Märchen von Fairness erzählen. Für jedes Casino, welches den Dienst in Deutschland illegal anbietet - ergibt sich nach deutschem Recht ein Anspruch gegenüber dem Provider (hier PragmaticPlay) auf Schadensersatz wegen ungültiger Wetten. Aktuell bieten über 35 Casinos Ihren Dienst (und Spiel von PragmaticPlay) in Deutschland illegal an. ASKGAMBLERS -> Ihr solltet solche Missstände aufklären, statt davor die Augen zu versperren, Schämt euch in Grund und Boden! ASK-GAMBLERS und nicht ASK-Providers! Pfui!

Yeah, strange, isn't it? Shuffle discontinued its service for Germany—and other countries—exactly two days after I sent my first email! And yet, even before that, it constituted illegal gambling, operating without a valid license! The fact that they subsequently suspended the service for "licensing reasons" proves that I am in the right here! My access was blocked—along with my funds held in USDT and tokens! It is absolutely outrageous. And to my inquiries: NOT A SINGLE RESPONSE! So what good does it do me if a casino operates illegally—and then blocks its services and fails to respond to inquiries? Here, too, I contacted Pragmatic Play dozens of times via email and their contact form! And, naturally, once again—no response.

Hier ist die Übersetzung Ihres Textes ins Englische, optimiert für formelle und rechtliche Korrespondenz: Nice, and thank you for at least providing a reply. I first contacted Pragmatic Play regarding Shuffle Casino in 2024/25 via their contact form and the email addresses: [email protected]; [email protected] There was no response from the casino (which, following my email, blocked its services for Germany "due to licensing reasons"). Neither Shuffle nor Pragmatic Play replied. In this case, Shuffle Casino even illegally promoted its own token in Germany and offered it for gambling, violating BaFin regulations. The account was then simply blocked despite holding a balance in USDT and tokens. Dozens of inquiries sent to both the casino and Pragmatic Play remain unanswered! The exact same happened with 2up.io and betbolt. In these cases, the casinos even explicitly confirmed via chat beforehand—upon my inquiry: "...are you licensed in Germany and is gambling permitted for German players..." (video proof available)—that "...they are fully licensed." I also contacted Pragmatic Play via their contact form (recorded on video) and the aforementioned email addresses -> no response. The same applies to wolf.io -> here, the account was simply blocked after requesting proof of a German license! In the case of Betbolt Casino, it can be proven that their own employees play on the platform -> "arjhatescash" functions as both a chat support representative and a player account. This person then acts as your support contact for inquiries -> naturally, also WITHOUT ANY RESPONSE here. Now, to my actual concern: I never intended to harm Pragmatic Play—on the contrary! I always thought and hoped it was a fair and reputable company! I merely expected Pragmatic Play to clarify these incidents and mediate! 1. Shuffle Casino demonstrably offered its services illegally in Germany back then (the service is now blocked for Germany due to licensing reasons, which proves I am right). Therefore, the service was clearly offered illegally by the casino in Germany. Under German law and existing court rulings, all Terms and Conditions, agreements, provisions, AND ALL BETS ARE VOID in this scenario (claim against the provider). I offered the casino and Pragmatic Play a settlement proposal dozens of times (with proof) -> to reimburse 20–25% of my losses. Total damage approx. €20,000–€25,000 -> NEVER a response from either side. 2. Betbolt.io Casino: Here too, prior to registration, it was asked (demonstrably, on video) whether German players are legal and if all licenses are held. Damage approx. €12,000. The chat was contacted here as well -> the employee and player "Arj" never replied! I have dozens of chat logs as proof for this as well! 3. 2up.io: Similar to Betbolt. Despite confirmation of being fully licensed -> no proof was provided upon request. In the chat, one is even ridiculed and mocked! Upon making inquiries, you repeatedly receive the automated question "Do you have any other questions?"... Emails remain unanswered. Damage approx. €10,000. Based on German law, I would therefore have the option to sue Pragmatic Play due to the void bets! This was never my intention! I simply wanted fairness! And to have at least a portion of the damages reimbursed. Furthermore, there are apparently dozens of casinos offering their services illegally in Germany, and Pragmatic Play seemingly fails to question this or willingly accepts it! This implies a systemic issue where illegal gambling is tolerated by Pragmatic Play, and inquiries regarding this matter are simply ignored. Does a reputable company that highlights fairness on its own website act this way?

And why, then, is a PragmaticPlay employee assigned to your portal specifically to answer questions from the community? Why is no statement being issued regarding such fundamental issues? And is your portal only there when everything is going well??!! …Deliberate fraud, illegal gambling—and this despite the fact that PragmaticPlay was informed of the incidents (all of which is fully provable)! What is a portal like AskGamblers for if such fundamental problems are evidently not allowed to be addressed? Or is a provider like PragmaticPlay somehow untouchable—able to flout every law with impunity? A provider that advertises "fairness" on its website—yet fails to respond to dozens of inquiries regarding matters like this? For instance, the employees at Betbolt are—demonstrably—active players at that very casino! How is such a thing possible? Are we really not allowed to question how the largest game provider views matters like this? And why the provider is aware of these incidents yet does nothing about them?

So, an employee from @PragmaticPlay has introduced herself here to answer questions from the community!? Ridiculous! I personally informed PragmaticPlay—via email, contact forms, and other channels—about dozens of incidents in which casinos are illegally offering their services in Germany and operating without a valid license. Under German law—specifically the State Treaty on Gambling—this constitutes illegal gambling! From PragmaticPlay: NO REACTION, NO RESPONSE. The matter is simply being ignored and "waited out." This is happening despite the fact that German law explicitly states that, in such cases, the bets placed and the casino's terms and conditions are null and void! In other words, this establishes a legal claim for the player against providers like PragmaticPlay! Yet, even here in this forum—despite multiple attempts to elicit a response—there has been no statement whatsoever! Current examples include 2up.io Casino, Betbolt, and Wolf.io—and what does Pragmatic Play do when informed about this? That’s right: NOTHING! Under German law, this constitutes active participation in illegal gambling!

@Pragmatic_Play Dear Pragmatic Play Team, The deadline I set has passed. As expected, I have received NO RESPONSE here, via the contact form, or by email. I am hereby informing you that I will be filing a complaint with the public prosecutor's office in Germany and the EU for illegal gambling and commercial fraud. I am giving all affected players from Germany and the EU the opportunity to contact me so that we can file a class action lawsuit against Pragmatic Play. Furthermore, private lawsuits will be filed regarding the casinos Betbold and 2Up. Employees, moderators, and chat operators in these casinos are themselves players. This has been proven.

@Cocopop3011 @Flatzem888@Pragmatisches_Spiel Siehe die ausführliche Darstellung von @Flatzem888 - Da wird ein Mitarbeiter von PragmaticPlay "abgestellt" um die Leute hier ein wenig zu beruhigen und weiter an der Nase rumzuführen. Wo ist denn die Antwort von PragmaticPlay? Richtig es gibt keine - einfach ignorieren und aussitzen. Das ist eine Verhöhnung und Missachtung der Würde der Spieler nichts weiter. Das Unternehmen ist über all die Vorfälle informiert und tut nichts. Im Gegenteil PragmaticPlay beteiligt sich bewusst und aus Profitgier an illegalem Glücksspiel und Missachtung der Gerichtsbarkeiten der Länder.

Because I don't let myself be called DUDE? Seriously?

@Flatzem888@Pragmatic_Play First of all, I forbid you from calling me a "dude"! Secondly, it's one thing to "unwittingly" support illegal casino gambling. It's quite another to do so consciously and intentionally. Pragmatic Play was informed about these incidents in dozens of cases (provably) and failed to react—for example, by blocking access to their services for these casinos. According to German law, this means Pragmatic Play is intentionally participating in illegal gambling—a criminal offense punishable by up to five years in prison. Pragmatic Play is also subject to the jurisdictions of other countries.

@Cocopop3011 Which casinos are affected? Where do I even begin? I should mention that there might be a legal dispute or lawsuit against Pragmatic Play – and this was my last chance to contact them. As already mentioned, all other inquiries via the contact form, X, etc., are being ignored. Examples: Shuffle, Thrill, BC Game & Betpanda -> will discontinue service in Germany around mid-2025 due to "lack of a German license." This will result in claims for damages against the casinos and Pragmatic Play -> due to illegal gambling and bets that are invalid under German law. Bet Bolt -> illegal access via VPN Access still possible from Germany: - Coin Casino - Bet Ninja - Vave - Rakebit and dozens more...

@Pragmatic_Play It's almost outrageous and brazen for your company to pretend in this forum that it addresses players' questions. BUT I would still like to take this opportunity – after more than 10 inquiries from me via your contact form have gone unanswered (other contact information is deliberately withheld)... I would like to point out that I have them on video! Why does your company demonstrably and intentionally support illegal gambling in Germany? Casinos offer your games without a valid license for Germany! According to German law, this is illegal gambling! The most well-known examples are Shuffle (before 2025) or Betbolt, etc. You have been repeatedly informed of these circumstances – not a single inquiry has been answered! According to German law (existing rulings), all bets placed are invalid – meaning you have a claim for damages against your company! I would wait and see if your company deigns to respond this time. On the other hand, claims for damages will be pursued in court for specific examples. This has also been announced several times. Therefore, I can prove that I made several attempts to contact your company. Any potential lawsuit will be public, as there is a public interest involved, and I'm sure other players from Germany will join the legal action. Kenzo84