Bitstarz verification issue

[Ali al hashemy]

3 minutes ago, cocopop3011 said:

This is not enough information for your complaint, you need to explain much better. You also needed to add ALL your transcripts to prove that you’ve been waiting so long. Your complaint will probably be rejected but don’t worry you can try again.

I did add the screenshots after I showed u this

[Ali al hashemy]

Just now, cocopop3011 said:

PLEASE DO NOT upload bank statements. I have removed your attachment. We can’t allow this kind of personal information submitted into the forum. Thank you  

Okay sorry

[Blackjax]

@cocopop3011 I believe he is panicking and sharing all this information to prove he is right.

I would do the same thing if there was so much money involved.

@Ali al hashemy if your complaint gets rejected try again. 

Mention you have a withdrawal pending for over 15 days. 

Your verification is being delayed. Sometimes they say they are checking for gameplay sometimes they ask for source of funds. Chat is keeping you on hold and not responding. 

 

 

 

[Ali al hashemy]

2 minutes ago, Blackjax said:

@cocopop3011 I believe he is panicking and sharing all this information to prove he is right.

I would do the same thing if there was so much money involved.

@Ali al hashemy if your complaint gets rejected try again. 

Mention you have a withdrawal pending for over 15 days. 

Your verification is being delayed. Sometimes they say they are checking for gameplay sometimes they ask for source of funds. Chat is keeping you on hold and not responding. 

 

 

 

Right now the chat support won’t answer me and they asked for both the source of income and said waiting for game provider this is all old though 

[Blackjax]

Just now, Ali al hashemy said:

Right now the chat support won’t answer me and they asked for both the source of income and said waiting for game provider this is all old though 

No need to go back to them. 

[Ali al hashemy]

2 minutes ago, Blackjax said:

No need to go back to them. 

Okay 

[cocopop3011]

1 hour ago, Ali al hashemy said:

Right now the chat support won’t answer me and they asked for both the source of income and said waiting for game provider this is all old though 

Please wait now until you receive a reply from our complaint team. We will give BitStarz until Thursday at the very latest! Their timeframe has has been unacceptable so far I have to admit that, , but let’s give them the benefit of the doubt please. Let’s wait until Thursday before we take further steps and let’s see what the outcome of your complaint is. Please continue to be patient. 

[Flatzem]

2 hours ago, Ali al hashemy said:

Okay 

what games did you play and win on? got any screenshots of those wins?

[Ali al hashemy]

6 hours ago, cocopop3011 said:

Please wait now until you receive a reply from our complaint team. We will give BitStarz until Thursday at the very latest! Their timeframe has has been unacceptable so far I have to admit that, , but let’s give them the benefit of the doubt please. Let’s wait until Thursday before we take further steps and let’s see what the outcome of your complaint is. Please continue to be patient. 

It got rejected @cocopop3011

[cocopop3011]

6 hours ago, Ali al hashemy said:

It got rejected @cocopop3011

That’s fine don’t worry because we can try again. Let’s give the casino today to sort it for you. If you have not been verified or had the investigation sorted by Thursday I’ll help you with the complaint. Next time you MUST upload all the live chat screenshots you have shown me so our complaints department can see the timelines and you must specify the dates and times for everything. Please give the casino today to sort it for you first and we will open a new complaint tomorrow. 

[OlleBitStarz]

On 5/26/2025 at 11:21 AM, cocopop3011 said:

@OlleBitStarz I have also sent you a private email, could you check this please when you have time.

Sorry for some reason I'm not getting your notifications nor emails  I'm not sure why.

As some details are rather sensitive here, it's better if we explain our situation to you guys in an email or PM @cocopop3011

Can you email Srki and put me on CC? 

 

 

[Ali al hashemy]

43 minutes ago, OlleBitStarz said:

Sorry for some reason I'm not getting your notifications nor emails  I'm not sure why.

As some details are rather sensitive here, it's better if we explain our situation to you guys in an email or PM @cocopop3011

Can you email Srki and put me on CC? 

 

 

Let me know @OlleBitStarz @cocopop3011 

whats going to happen thank you guys 

[Ali al hashemy]

3 hours ago, cocopop3011 said:

That’s fine don’t worry because we can try again. Let’s give the casino today to sort it for you. If you have not been verified or had the investigation sorted by Thursday I’ll help you with the complaint. Next time you MUST upload all the live chat screenshots you have shown me so our complaints department can see the timelines and you must specify the dates and times for everything. Please give the casino today to sort it for you first and we will open a new complaint tomorrow. 

I don’t know what they expect from me I have showed my whole bank statement they see money coming in everyweek and see I have a good balance in there i literally don’t know what to do @OlleBitStarz @cocopop3011

 

[Afi4wins]

@Ali al hashemy It seems to me that the documents that you have sent to the casino were not accepted as official documents. Bank statements must have the bank letterhead and logo. Your full name and address must be visible too. Try submitting OFFICIAL documents again.

[cocopop3011]

2 hours ago, OlleBitStarz said:

Sorry for some reason I'm not getting your notifications nor emails  I'm not sure why.

As some details are rather sensitive here, it's better if we explain our situation to you guys in an email or PM @cocopop3011

Can you email Srki and put me on CC? 

 

 

Yes please if you can email me. I’ll send you a PM with my email. 

[cocopop3011]

1 hour ago, Ali al hashemy said:

I don’t know what they expect from me I have showed my whole bank statement they see money coming in everyweek and see I have a good balance in there i literally don’t know what to do @OlleBitStarz @cocopop3011

 

I’ve had to remove your screenshots again because they had personal data which we can allow in the forum sorry. 

[Ali al hashemy]

23 minutes ago, Afi4wins said:

@Ali al hashemy It seems to me that the documents that you have sent to the casino were not accepted as official documents. Bank statements must have the bank letterhead and logo. Your full name and address must be visible too. Try submitting OFFICIAL documents again.

All official documents 

[cocopop3011]

Just now, Ali al hashemy said:

All official documents 

Please give me time to speak to Olle and I’ll come back to you later

[Ali al hashemy]

29 minutes ago, cocopop3011 said:

Please give me time to speak to Olle and I’ll come back to you later

No problem thank you again

[Fiekie247]

1 hour ago, Ali al hashemy said:

No problem thank you again

And Remember

No More talking about this issue in the forum for now, unless being request to do so.

Also based on the feedback on the documents section that I saw earlier, it states the documents do not show/proof how you could afford to fund the account, which I assume since you mentioned you deposited 21k, they do not see you earn enough to be able to make those amount of deposits.

[Ali al hashemy]

3 minutes ago, Fiekie247 said:

And Remember

No More talking about this issue in the forum for now, unless being request to do so.

Also based on the feedback on the documents section that I saw earlier, it states the documents do not show/proof how you could afford to fund the account, which I assume since you mentioned you deposited 21k, they do not see you earn enough to be able to make those amount of deposits.

I got proof there’s more invoices I only sent the last 3 also my account Balance was over 55k 

[Ali al hashemy]

47 minutes ago, Ali al hashemy said:

I got proof there’s more invoices I only sent the last 3 also my account Balance was over 55k 

@OlleBitStarz @cocopop3011

I just uploaded to the bitstarz casino proof of income and SOW my latest official tax report from the Australian government taxation office which shows how much I earned in reply for what they exactly asked for. Thank you 

[cocopop3011]

@Ali al hashemy I have spoken with Olle and he has explained why this situation is taking some time to sort. There is sensitive information which I can’t share at the moment.  But we do need to give the casino more time to investigate with the provider and for verification.  

Now that I know this I ask you to give the casino more time please. Upload what you need to and then please wait for them to reply. They will let you know the outcome once they conclude the investigation. 

[Ali al hashemy]

6 minutes ago, cocopop3011 said:

@Ali al hashemy 

I have spoken with Olle and he has explained why this situation is taking some time to sort. There is sensitive information which I can’t share at the moment.  But we do need to give the casino more time to investigate with the provider and for verification.  

Now that I know this I ask you to give the casino more time please. Upload what you need to and then please wait for them to reply. They will let you know the outcome once they conclude the investigation. 

No problem thank you just what’s the max date for the outcome ? Also everything is uploaded @cocopop3011 @OlleBitStarz thanks

[cocopop3011]

6 hours ago, Ali al hashemy said:

No problem thank you just what’s the max date for the outcome ? Also everything is uploaded @cocopop3011 @OlleBitStarz thanks

I wasn't given a max time but I promise that they are dealing with this, you're not just getting ignored like we first thought. You will receive an update