Bitstarz verification issue

[Badboy987]

Hi everyone. I just have an issue with bitstarz regarding my account getting verified. I signed up and deposited funds straight away on Monday 12 of May before it got verified. I started playing and made some winnings and then decided to cashout. I sent in all the requested documents for verification and 3 days later i got an email asking for source of wealth which i provided in the next hour. After that I haven’t got any response for this. I texted support and told me they are waiting for a feedback from the verification’s department. Is there a way to know why it’s taking so long? 

[cocopop3011]

On 5/17/2025 at 3:09 AM, Badboy987 said:

Hi everyone. I just have an issue with bitstarz regarding my account getting verified. I signed up and deposited funds straight away on Monday 12 of May before it got verified. I started playing and made some winnings and then decided to cashout. I sent in all the requested documents for verification and 3 days later i got an email asking for source of wealth which i provided in the next hour. After that I haven’t got any response for this. I texted support and told me they are waiting for a feedback from the verification’s department. Is there a way to know why it’s taking so long? 

Hi and welcome to the forum. SOW may take a little longer to review I would give it 24 hours at least to give them chance to review everything. See if you hear back from them today. I wouldn’t worry with this casino you will hear back, just have a little patience if you can. 

[Fiekie247]

On 5/17/2025 at 4:09 AM, Badboy987 said:

Hi everyone. I just have an issue with bitstarz regarding my account getting verified. I signed up and deposited funds straight away on Monday 12 of May before it got verified. I started playing and made some winnings and then decided to cashout. I sent in all the requested documents for verification and 3 days later i got an email asking for source of wealth which i provided in the next hour. After that I haven’t got any response for this. I texted support and told me they are waiting for a feedback from the verification’s department. Is there a way to know why it’s taking so long? 

Do not worry, you can trust Bitstarz

If you do not get feedback by tomorrow, please let us know here and I will get Olle involved to assist.

But please give atleast 48 hours.

[Badboy987]

11 hours ago, Fiekie247 said:

Do not worry, you can trust Bitstarz

If you do not get feedback by tomorrow, please let us know here and I will get Olle involved to assist.

But please give atleast 48 hours.

Hey it’s the next day in Australia still haven’t got a feedback can you guys please help I got 73k in withdraw and still not verified or anything 

[Fiekie247]

13 minutes ago, Badboy987 said:

Hey it’s the next day in Australia still haven’t got a feedback can you guys please help I got 73k in withdraw and still not verified or anything 

@OlleBitStarz please can you asist?

[Badboy987]

11 hours ago, Fiekie247 said:

@OlleBitStarz please can you asist?

I still haven’t got my 70k withdrawal or my account verified please help me asap 

[Badboy987]

10 hours ago, Badboy987 said:

I still haven’t got my 70k withdrawal or my account verified please help me asap 

@OlleBitStarz @Fiekie247please help me to push the payment it’s been 8 days since I sent everything and still haven’t got verified or my withdrawal sent 

[Badboy987]

23 hours ago, Badboy987 said:

@OlleBitStarz @Fiekie247please help me to push the payment it’s been 8 days since I sent everything and still haven’t got verified or my withdrawal sent 

@OlleBitStarz @Fiekie247 Yea guys, account still frozen haven’t got verified or the withdrawal from bitstarz it’s soon going to be 10 days

[Fiekie247]

9 hours ago, Badboy987 said:

@OlleBitStarz @Fiekie247 Yea guys, account still frozen haven’t got verified or the withdrawal from bitstarz it’s soon going to be 10 days

I did message Olle, he might be busy or on holiday. Will ping him again.

[Badboy987]

4 hours ago, Fiekie247 said:

I did message Olle, he might be busy or on holiday. Will ping him again.

Thank you bro I really need the 70k push thanks for helping 

[cocopop3011]

On 5/19/2025 at 4:08 PM, Badboy987 said:

I still haven’t got my 70k withdrawal or my account verified please help me asap 

Can you please tell us what the casino are saying? What documents have you sent? 

[Badboy987]

6 hours ago, cocopop3011 said:

Can you please tell us what the casino are saying? What documents have you sent? 

@cocopop3011Yea bro, I have sent my driver license passport bank statement and screenshot and proof of source for work and screenshot for deposit everytime I message them they say waiting for feedback from how the winnings came and the verification team I got 73.5k in withdrawal that’s been there for almost 11 days till now nothing has came 

[Badboy987]

@OlleBitStarz @Fiekie247

[Badboy987]

@OlleBitStarz @Fiekie247

anything new guys, it’s 11 days and nothing has changed 

[OlleBitStarz]

Hi guys,

Sorry : ) just saw this now. I didn't get any notification

Let me have a look! 

[OlleBitStarz]

Hi there,

I had a look at your account.

Yes, we've received the requested document, and thank you for your patience!

At the same time we're awaiting some information from the game provider regarding your game play. It was something they wanted to 
look into a bit further. I don't want to out too many personal details here out of respect of privacy (as I'm sure understand).

As soon as we have a reply from them, we'll get back to you asap. You're also more than welcome to reach out to our support if you have any other concerns or want to see if there's an update:)

Olle

[Badboy987]

24 minutes ago, OlleBitStarz said:

Hi there,

I had a look at your account.

Yes, we've received the requested document, and thank you for your patience!

At the same time we're awaiting some information from the game provider regarding your game play. It was something they wanted to 
look into a bit further. I don't want to out too many personal details here out of respect of privacy (as I'm sure understand).

As soon as we have a reply from them, we'll get back to you asap. You're also more than welcome to reach out to our support if you have any other concerns or want to see if there's an update:)

Olle

@OlleBitStarz Hey bro thank you for replying I really appreciate it so the verification team is all good documents all verified just waiting for the game play verification and I’ll get paid ? Just cause it’s been 11 days since I won, Also do you know when I’ll get the funds thank you again 

[Fiekie247]

27 minutes ago, Badboy987 said:

@OlleBitStarz Hey bro thank you for replying I really appreciate it so the verification team is all good documents all verified just waiting for the game play verification and I’ll get paid ? Just cause it’s been 11 days since I won, Also do you know when I’ll get the funds thank you again 

If all is well from the provider you will get paid in minutes and the full amount at once if its Crypto or Bank Transfer.

E wallets have limits.

[Badboy987]

3 minutes ago, Fiekie247 said:

If all is well from the provider you will get paid in minutes and the full amount at once if its Crypto or Bank Transfer.

E wallets have limits.

@Fiekie247 @OlleBitStarzwhy is the provider taking long do you know why ?

[Fiekie247]

43 minutes ago, Badboy987 said:

@Fiekie247 @OlleBitStarzwhy is the provider taking long do you know why ?

I dunno and dunno the procedure and the casino are also just waiting.  Hence you need Patience

Olle will update once he has contructive feedback.

[Badboy987]

9 hours ago, Fiekie247 said:

I dunno and dunno the procedure and the casino are also just waiting.  Hence you need Patience

Olle will update once he has contructive feedback.

@OlleBitStarz @Fiekie247

thank you guys for the help I really appreciate it I’ll wait for your updates also if you could get me a timeframe that will be perfect just cause it’s been almost 12 days 

[Badboy987]

@OlleBitStarzany updates?