Royalstars casino refuses to pay my winnings

[Blackjax]

Remove 'comma' symbols and any other punctuations. 

[Damien7780]

11 minutes ago, Blackjax said:

Supprimez les symboles « virgule » et toute autre ponctuation. 

I've removed all the commas and periods, but I still get this error message

[Damien7780]

I filed the complaint, I just had to rename the screenshots. 

[Blackjax]

Now do not talk about the casino or your case until the case is solved. 

[Damien7780]

Hello everyone! My withdrawals have just been validated this morning a great relief for me, I was really scared! Thank you all for your advice and help

[Fiekie247]

Something up with them. Withrew 100 bucks and its been over 24 hours and nothing

[Damien7780]

Case still not solved because transfers not received for the moment, and again a new problem yesterday I won 500€ therefore I made my withdrawal and this morning the financial service cancelled it to me and put back on my balance therefore I remade a request. Customer service tells me it's a bug

[Blackjax]

Is it bank withdrawal? 

[Damien7780]

2 minutes ago, Blackjax said:

S'agit-il d'un retrait bancaire ? 

Yes 

[cocopop3011]

11 minutes ago, Damien7780 said:

Case still not solved because transfers not received for the moment, and again a new problem yesterday I won 500€ therefore I made my withdrawal and this morning the financial service cancelled it to me and put back on my balance therefore I remade a request. Customer service tells me it's a bug

Is this a new problem?

[Damien7780]

Just now, cocopop3011 said:

Est-ce un nouveau problème ?

Yes a new problem again I made a withdrawal of 500€ They canceled the withdrawal this morning for insufficient balance and tell me it's bug. So I made another withdrawal

[Damien7780]

3 minutes ago, cocopop3011 said:

Est-ce un nouveau problème ?

I have to wait again, and I have asked the financial services for explanations, but no reply.

[Blackjax]

5 minutes ago, Damien7780 said:

Yes 

Bank withdrawals are not processed over the weekend so you should expect your money before Wednesday. 

[Damien7780]

5 minutes ago, Blackjax said:

Les retraits bancaires ne sont pas traités pendant le week-end, vous devez donc recevoir votre argent avant mercredi. 

Yes, but for the withdrawal cancelled for insufficient funds due to a bug, that's still 2 problems in one week.Very strange

[Damien7780]

I'll wait and see if they'll cancel a second time or not. But honestly it's starting to be a lot of trouble in a short space of time

[Damien7780]

[Fiekie247]

I got my money the following day.

[Damien7780]

3 hours ago, Fiekie247 said:

I got my money the following day.

Did you have the same problem as me? Withdrawal request cancelled due to insufficient balance? 

[Fiekie247]

6 minutes ago, Damien7780 said:

Did you have the same problem as me? Withdrawal request cancelled due to insufficient balance? 

Nope, it was processed the next morning before 12 GMT. They used to process the next morning, but randomly lately there are an extra day or so, which is unusual.

Out of the versus odds group, Stupid Casino, Wolfy and Playouwin have the best RTP for me on slots. Fortune Panda also very good. They sister website to Royal Stars

[Blackjax]

Now I am in the same boat as you but with a different casino. You pray for me I pray for you. 

[Damien7780]

4 hours ago, Blackjax said:

Now I am in the same boat as you but with a different casino. You pray for me I pray for you. 

Cheer up, and I hope your problem is solved