Withdrawing from a casino - the whole truth!

[Joanneollier]

A great read. Informative.straight the the Point and so true! Ive been through most of these situations myself. And learned

[ValDes]

A great read. Informative.straight the the Point and so true! Ive been through most of these situations myself. And learned

 

Glad you find this old guide of mine useful.  

 

Wish I could say things changed for the better since the time I wrote it, but I'm afraid they didn't.

 

Anyways, guess that reading another of the guides I wrote back then could help you as well.

 

How to choose an online casino safely

[easthailstaff]

I'm new here and I must say, you're insights are greatly appreciated! 

[Aria]

  The casino's do get punished a little if they don't hold their end of the rules regarding withdrawals. This punishment is less players. Sites like askgamblers are perfect to warn players about some casinos and their practices. 

 

Personally i refuse to play at casino's who take more time then 1 max 2 days to pay out the winnings. Actually lately i have been only playing at casinos that pay out the same day or even within minutes or hours. If you have a bad experience then please do report this on askgamblers or other sites so that other gamblers can be warned! 

 

Read the terms very carefully, deposit only when your account is verified so the withdrawals goes smoothly. Or only deposit when you know for sure that the casino is trustworthy. Casnos that stall the payment so long or has ridiculous terms.. tip: just don't play there anymore. Casinos lose a lot of money but they win a lot more. I have seen complaints for a few 100 euros or thousand where players do not get paid. I mean that is just really messed up when a casino makes at least 500 times te profit in one day. 

[anubes19]

Interesting read! Being fairly new to online gambling and as yet to win any significant amount, I did not realise how hard it can be to get your winnings!

 

 

 

 

Very informative. Thanks.

[Gamblerscompendium]

Great article and kne kf many from the looks of it , keep up the good work

[Actualplayer]

Great thread ValDes.

 

The reason I joined up Askgamblers in the first place to be sure that whenever I win I get paid.

 

Your service of Complaints handling is a great way to make sure that bad apples get named, and people get paid.

[ValDes]

Great thread ValDes.

 

The reason I joined up Askgamblers in the first place to be sure that whenever I win I get paid.

 

Your service of Complaints handling is a great way to make sure that bad apples get named, and people get paid.

 

Thanks for appreciating our efforts so high, @actualplayer. We are indeed doing our best to help as many players as possible and I guess we are in fact pretty good at that. Just take a minute and check AGCCS 2016 Annual Report, I bet you'll be stunned to know more about the scales of our operations.

[Miranda1976]

new here, but this... yay thank you )))) the clarity often NOT provided by casinos is now here ))

[Kieran Elliott]

Thank you for this article! Helped me a lot to understand this process.

[honestdude]

I'm surprised to have received  an email just yesterday on this topic and I see it's been started way back in 2012. But oh well, I read through it all and I have to say, this s great information and so true as well. Great job again Val... I also had a few issues with withdrawals. So much so that after reading all the issues or complaints, people wonder why we even trust on-line gambling as there really sin't much we gamblers can do if a casino refuses to pay. At least lawfully. Reason why they are all certified in remote areas. That alone is a scary thought. 

I have also recently run across some high end casinos that are favoured on Ask Gamblers as well that refused me to ensure they had all verification needed before I registered as I asked why my documents were pending for so long and their response was there was no need to get verified "until I tried to withdraw".  Hmmm, that was a red flag because I don't want to even register in any casinos unless all withdrawal verification is completed. 

I also do not like the "God" clauses as they are the scariest clauses that allow any casino to simply refuse payment for their own reason without any recourse from the client.  Then again, having said that, because there is so little we can do to legally fight casinos any one of them, without that clause, can do the same.

Canada is restricted on some casinos and is getting worse but the reason for this is because I have read that there were too many complaints from gamblers that these on-line casinos were scamming and not paying to the decision of Canadian regulations, of course after also realizing that billions of dollars were lost in tax revenues, that Canada now will regulate players who play on-line by way of allowing only those casinos that protect players according to Canadian regulations.  Now without going off topic, I am actually happy Canada will be monitoring this as it will give players more recourse against casinos and more establishments in Canada will be allowed to create on-line casinos where there would be legal recourse.

Nonetheless, ValDez, great job and the stuff you write is super informative and no doubt helps so many beginners out there so always a pleasure to read your comments.

Sincerely, 

Honestdude.  

 

     

 

[cocopop3011]

30 minutes ago, honestdude said:

I also do not like the "God" clauses as they are the scariest clauses that allow any casino to simply refuse payment for their own reason without any recourse from the client.  Then again, having said that, because there is so little we can do to legally fight casinos any one of them, without that clause, can do the same.

Yep agree and myself worry about this term whenever I mangage to make a withdrawal. I am lucky though that to date I've never had this term imposed and a pathetic excuse given to refuse a withdrawal.

[ValDes]

10 hours ago, honestdude said:

I'm surprised to have received  an email just yesterday on this topic and I see it's been started way back in 2012. But oh well, I read through it all and I have to say, this s great information and so true as well. Great job again Val... I also had a few issues with withdrawals. So much so that after reading all the issues or complaints, people wonder why we even trust on-line gambling as there really sin't much we gamblers can do if a casino refuses to pay. At least lawfully. Reason why they are all certified in remote areas. That alone is a scary thought. 

I have also recently run across some high end casinos that are favoured on Ask Gamblers as well that refused me to ensure they had all verification needed before I registered as I asked why my documents were pending for so long and their response was there was no need to get verified "until I tried to withdraw".  Hmmm, that was a red flag because I don't want to even register in any casinos unless all withdrawal verification is completed. 

I also do not like the "God" clauses as they are the scariest clauses that allow any casino to simply refuse payment for their own reason without any recourse from the client.  Then again, having said that, because there is so little we can do to legally fight casinos any one of them, without that clause, can do the same.

Canada is restricted on some casinos and is getting worse but the reason for this is because I have read that there were too many complaints from gamblers that these on-line casinos were scamming and not paying to the decision of Canadian regulations, of course after also realizing that billions of Dollars were Lost in tax revenues, that Canada now will regulate players who Play on-line by way of allowing only those casinos that protect players according to Canadian regulations.  Now without going off topic, I am actually happy Canada will be monitoring this as it will give players more recourse against casinos and more establishments in Canada will be allowed to create on-line casinos where there would be legal recourse.

Nonetheless, ValDez, great job and the stuff you write is super informative and no doubt helps so many beginners out there so always a pleasure to read your comments.

Sincerely, 

Honestdude.      

Thanks for your kind words mate, appreciate that. 

Posted this guide so long ago but unfortunately, nothing or little changed ever since... We still have hundreds of online casinos operating deep deep down into the gray zone where players could expect everything, including but not limited being stripped off their legitimate winnings, unjustified delays, retroactive terms application, etc etc... The list with stupid, yet effective casino tricks is literally endless...   

On the other hand we are witnessing so many changes into regulations and requirements set in place by all major regulatory bodies such as UKGC and MGA, but the results... Well, let me just say I'm working on AGCCS Annual Report right now and surprise, surprise - UK punters are the most active and largest group of AGCCS users (second year in a row) regardless the endless list of changes applied by UKGC over the last 12 months. 

Re the notification email you have received... No magic here as you are subscribed to this particular forum topic - https://prnt.sc/mn29bj 

[Miranda1976]

actually ,

i have verfied with royal panda 5 times over the last few years and now when making a small withdrawal have to again, but now they want so much personal details that it worries me, and they will not destroy the infomation after use as well, im startng to think they are looking for a reason to take the winnings, wich they will not find on my side... but you never win a discussion with a casino. isnt it strange that they let you deposit until infinity but when you withdraw, the rules come out again and again?

[pinnit2015]

6 hours ago, Miranda1976 said:

actually ,

i have verfied with Royal Panda 5 times over the last few years and now when making a small withdrawal have to again, but now they want so much personal details that it worries me, and they will not destroy the infomation after use as well, im startng to think they are looking for a reason to take the winnings, wich they will not find on my side... but you never win a discussion with a casino. isnt it strange that they Let you deposit until infinity but when you withdraw, the rules come out again and again?

I think that legally, they can't....though they should only be holding onto proportionate information: which is a fancy way of saying only 'what they specifically asked for'.

I imagine it's normally held for 5/6 years (KYC/Statement of Weath Information) as part of their retention policy and should there be a new SOW/KYC, then the old ones would be sent to the incinerator immediately. 

Next time ask a casino for:

1. Their Data Protection Policy and Records Management,

2. Their security accreditations such as ISO27k, BSI, details of their last Health Check 

3. PCI DSS certificate

Only jesting..kinda. But you're right to question how casinos are operating - after all, they're asking for everything. Only reasonable that punters say: well that's fine, but where are you storing it? Some dodgy  cloud based server?

GDPR has the 'right to be forgotten' - not sure if it could apply here as they could argue that they still need the information for legal purposes - aka adherence to the AML regulations. I'm sure some smart ar@s will try using it though

 

[joebell]

On 12/20/2016 at 2:52 AM, Aria said:

  The casino's do get punished a little if they don't Hold their end of the rules regarding withdrawals. This punishment is less players. Sites like askgamblers are perfect to warn players about some casinos and their practices. 

 

Personally i refuse to play at casino's who take more time then 1 max 2 days to pay out the winnings. Actually lately i have been only playing at casinos that pay out the same day or even within minutes or hours. If you have a bad experience then please do report this on askgamblers or other sites so that other gamblers can be warned!

Exactly. Thats why forums like this exist. Casinos may not care about losing 1-2 players, but when info gets shared on the forum, it will hurt the casinos and force them to play fairly.

at least, thats the general idea : )

[Chico28]

Hi all new here but started gambling a bit with online casinos so ive tried a few recently grand ivy, sunvegas  not the worst good places fast withdrawals minimum hassle, now I joined billion Casino just the other day was allowed to deposit 3 grand With no questions asked similar to the others I had joined so managed to win around 7 grand Then bang I get hit with ID verification and source of wealth checks Soon as I try to withdraw my winnings  that’s fine ok but it’s the first I’ve encountered this and I am starting to question the legitimacy of billion Casino why the checks for a withdrawal but not for a deposit confusing to say the least and I feel it’s stalling tactics of sorts I sent the documents so here’s hoping, any feed back would be helpful just on the casinos reputation  it’s self not much comes up for it thanks... 

[Afi4wins]

11 hours ago, Chico28 said:

Hi all new here but started gambling a bit with online casinos so ive tried a few recently grand ivy, Sun Vegas  not the worst good places fast withdrawals minimum hassle, now I joined Billion Casino Casino just the other day was allowed to deposit 3 grand With no questions asked similar to the others I had joined so managed to win around 7 grand Then bang I get hit with ID verification and source of wealth checks Soon as I try to withdraw my winnings  that’s fine ok but it’s the first I’ve encountered this and I am starting to question the legitimacy of billion Casino why the checks for a withdrawal but not for a deposit confusing to say the least and I feel it’s stalling tactics of sorts I sent the documents so here’s hoping, any feed back would be helpful just on the casinos reputation  it’s self not much comes up for it thanks... 

Hi Chico, welcome to the forum.

Without going into too much details, basically, ALL CASINOS are required to do their KYC procedures when a withdrawal limit of 2000 EUR has been reached. Since you are withdrawing 7 grand, you definitely have to go through their KYC (Know Your Client) procedures, get them approved, then they can process your withdrawal. Simple as that...unless there are other issues that may crop up with your account. 

[Chico28]

33 minutes ago, Afi4wins said:

Hi Chico, welcome to the forum.

Without going into too much details, basically, ALL CASINOS are required to do their KYC procedures when a withdrawal limit of 2000 EUR has been reached. Since you are withdrawing 7 grand, you definitely have to go through their KYC (Know Your Client) procedures, get them approved, then they can process your withdrawal. Simple as that...unless there are other issues that may crop up with your account. 

Thanks for the reply really appreciate it just worried about the legitimacy of the casino billion As it’s the first I’ve really encountered this level of info to be sent via the internet , bank statements, payslips, and obviously ID and that’s fine it’s just I’ve been paid out big somes with betsafe ,Ladbrokes, the sun Vegas, the grand ivy I will let you know how it goes feel a bit better about the situation cheers

[ValDes]

Hey there @Chico28 and welcome to AskGamblers Forum  

Well, considering the fact the operator you are referring to is duly licensed by the UKGC (although as a whitelabel) I believe there's nothing to worry about and have no doubts you will be duly paid IF you followed all the rules and provided all required verification paperwork of course. 

https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/39483

Keep us posted and good luck!

[Chico28]

21 hours ago, ValDes said:

Hey there @Chico28 and welcome to AskGamblers Forum  

Well, considering the fact the operator you are referring to is duly licensed by the UKGC (although as a whitelabel) I believe there's nothing to worry about and have no doubts you will be duly paid IF you followed all the rules and provided all required verification paperwork of course. 

https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/39483

Keep us posted and good luck!

 

Hi again and thanks for the reply (white label) another term that’s new to me could you elaborate on that if you can please, And it’s probably very common so with these types of casinos you could potentially deposit 100 thousand pounds without them asking a question about documents sources of wealth and you could Basically lose every penny no questions asked, but as soon as you go to withdraw your money you have to send sensitive information if anything I’ve took a valuable lesson from this don’t dabble in online casinos,  spoke to a nice customer service agent yesterday who called me up to ask about my levels of play over a short period 2days can’t complain she seemed genuine. 

[Afi4wins]

White Label? Open it, pour some into a glass and enjoy the whisky! 

Just kidding of course. That's not the White Label you are asking about.

White Label is a term given to any casino that uses a common solution platform provided by one of the iGaming Providers, such as William Hill and EveryMatrix. By using this platform, a new casino can go into operation very quickly, using the iGaming Provider's licence, thereby avoiding all the heartaches of setting up a new casino and getting the required licences. This common platform includes games from various established software providers, like NetEnt, Microgaming, Play'nGo and many more, once again avoiding the need to deal directly with each software provider.

In short, it is the easiest and quickest solution to establishing a new casino. Simple as that (well, not so simple actually, but you don't wanna know the whats and the hows).  

[Chico28]

25 minutes ago, Afi4wins said:

White Label? Open it, pour some into a glass and enjoy the whisky! 

Just kidding of course. That's not the White Label you are asking about.

White Label is a term given to any casino that uses a common solution platform provided by one of the iGaming Providers, such as William Hill and EveryMatrix. By using this platform, a new casino can go into operation very quickly, using the iGaming Provider's licence, thereby avoiding all the heartaches of setting up a new casino and getting the required licences. This common platform includes games from various established software providers, like NetEnt, Microgaming, Play'nGo and many more, once again avoiding the need to deal directly with each software provider.

In short, it is the easiest and quickest solution to establishing a new casino. Simple as that (well, not so simple actually, but you don't wanna know the whats and the hows).  

. Thanks for the insight it’s appreciated sorry for the lack of knowledge and understanding  just not use to some of the terminology and practices of online casinos. Might need some of that white label in the near future if this isn’t resolved enjoy your weekend. 

[pinnit2015]

Whilst, not always the case, some issues with the WL approach is:

 - Because they're a quick solution you may find it attracts folk who aren't au fait/interested in the industry which sometimes leads to hit and miss player experiences

 - Are they funded well enough? Hmm. 

 Dunno if the number of WL's are rising or falling - I'm not really a fan of them tbh.

 

As for sending in docs - contrary to opinion there is no need for SOW - personally, refuse and tell them to either pay out your withdrawal or tell them to submit a Suspicious Activity Report to your countries equivalent of the NCA who, upon review, will see it returned to you.  Chances of me sending half my financial information to some geezer in Malta are zero - Maltese Casinos are woeful for this atm. 

[Chico28]

1 hour ago, pinnit2015 said:

Whilst, not always the case, some issues with the WL approach is:

 - Because they're a quick solution you may find it attracts folk who aren't au fait/interested in the industry which sometimes leads to hit and miss player experiences

 - Are they funded well enough? Hmm. 

 Dunno if the number of WL's are rising or falling - I'm not really a fan of them tbh.

 

As for sending in docs - contrary to opinion there is no need for SOW - personally, refuse and tell them to either pay out your withdrawal or tell them to submit a Suspicious Activity Report to your countries equivalent of the NCA who, upon review, will see it returned to you.  Chances of me sending half my financial information to some geezer in Malta are zero - Maltese Casinos are woeful for this atm. 

Thanks for the reply, I personally agree with you I should never have got involved and this could be an expensive lesson apparently my documentation of driver’s license and utility bill have been approved but my visa pictures had been Rejected  due to me partially covering up the expiry date ok I might have made that mistake Maybe not but I’ve resubmitted the pictures making sure ,  the reason I posted on here and read this thread is as I felt really uncomfortable with the info being sent pay slips bank statements as well as the rest basically enough to be cloned and cleaned out. I don’t see it ending well but will give them the benefit of doubt till Monday Tuesday then maybe need to make a formal complaint.