Smokace already starting to act up, due to the many reviews they gathered feeling strong.

[jan duchau]

Yesterday I thought, pfff, gonna withdraw here and change scene.

I made a withdrawal of €50 to my Mifinity wallet which I already used to deposit and have a fully verified account.

Just had a look at my Mifinity account and nada deposits so I contacted support: it's not long but do read please.

P.S.: I didn't receive any emails, inbox or spam and my account got verified last week + one of the two deposits was made using bank transfer.

 

Name: : janduchau
E-mail: : *******
Department: : 1) English Department

Agent profile image
Welcome to SmokAce!
Please clarify how we can help you?

Due to heavy workload, it may take a few minutes for a LiveChat agent to respond.
We apologize for the possible inconvenience caused.

hi

Agent profile image
Hello, my name is Anthony. How can I help you?

Hi Anthony

why is my withdrawal ; 50.00 €
2024-04-22 00:18:51
ID ******
PENDING
MiFinity still pending? Mifinity withdrawals take 10 min or less

Agent profile image
A few minutes please. I check the information.

k

Agent profile image
Please check your email, you have received an email from our Finance Department regarding the withdrawal.

just checked; i did not and yes i checked spam as well

Agent profile image
I can duplicate the text of this email to you in chat right now.

go for it

Agent profile image
Dear Jan Duchau,

We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us following documents and information:

- A screenshot(s) of your personal online bank profile which contains the following information:
• Bank account number / IBAN (international bank account number)
• Bank ID / BIC (bank identification code)
• Detailed address of beneficiary (postal code, street, city, country)
Please also repeat in written form your bank details (IBAN, BIC, detailed address of beneficiary).
We assure you that your personal information and any payment information are governed by our reliable data protection system. Please send the list of documents to [email protected] and write down your login as the email subject.
If you have any questions, we will be happy to help you by Live Chat or Email. [email protected]

i am verified

Agent profile image
At this time, your account has not passed KYC verification. According to the rules, documents for account verification are requested by the finance department at the time of withdrawal request review.

Screenshot_20240422_151155.jpeg
but okay, i'll cancel withdrawal, after wasting money, I'll close account and change my reveiw on AG on delive you criminal mechanisms on the forum at AG

thxµ

[jan duchau]

The friendliness from live support has dimished from good to poor.

The tricks handled; emailed but didn't receive anything, live chat transcript asked but didn't receive + getting back the kyc answer straight back at me when I told them I'm verified says it all.

I withdraw all my support for this casino because this is clearly the beginning, like I stated in topic title...they amassed so many reviews due to the 100FS for vote + 100FS for review and are clearly profiting now about the issue with AG's backlog for one.

My review will be altered accordingly and I would like to ask AG to re-review the casino after re-evaluation.

I from my end wll contact BE gamingcommission and they'll be  listed as illegal in no time for their malpractices.

[Blackjax]

Why did you not send the requested documents?

[cocopop3011]

@jan duchau so which documents did you send them to get that initial verification? From the live chat transcript it needs you to send banking verification, so was this completed also? 

[Afi4wins]

Jan is already verified, his withdrawal is only for a measly 50e, and the casino is making so much fuss now???!!! If I were Jan, I'd do what I did to Winscore...no more playing at the casino and request for account closure! Tell them "go fly a kite"! No casino is any good nowadays. Slotamba was slow but reliable...but WinScore is still slow AND unreliable!

[jan duchau]

On 4/22/2024 at 4:48 PM, cocopop3011 said:

@jan duchau so which documents did you send them to get that initial verification? From the live chat transcript it needs you to send banking verification, so was this completed also? 

Yes it was.

They go my bank card front + back (back with important things covered as it is a Visa debit card as well next to being normal bankcard).

I deposited via bank transfer so that's covered.

Mifinity, I used to make bancontact deposit, which is my bank card linked to my email address.

And my proof of residency was proved through bank statement with address and personal details

+ ID front - ID back + selfie holding identity card...

That got me verified.

@Blackjax I'm not going to discuss this question I'm sorry...I asked to read everything + also look @ screenshot.

@Afi4wins right + the fact they have a 365 curacao license only and their wagering is x45...FS extra's are cut into parts of 25.

If one plays the FS after wagering bonus, let's say I spin € 3,65 I have an extra wagering of € 146.

These are tactics to go bust...ow and whilst playing there besides the x660 win I can't manage to get any decent bonus which goes beyond my initial bonus+deposit.

The RTP's are lowered, they weren't in the beginning and they clearly have some some sort of max win implemented...i know this should be an urban legend but after the amount of bonuses I had they always halter near status quo of deposit+bonus.

I don't believe one bit in luck, karma, whatever...I do believe in coincidences...I can't believe in coincidence anymore after +30x times the same scenario 

@cocopop3011

I don't need to remind you about their give vote/write review for FS offer which was announced as in collaboration with AG, but which you checked and wasn't the truth.

Alas, with all those 5 star reviews they asked, we now have a criminal "behemoth".

 

All these signs are the signs of a online casino with only bad intentions...I'm speaking out of experience.

So getting them banned for Belgium players will be my first step to at least safeguard Belgium players but there are other instances out there, which BE's gamingcommissoin can contact or if they don't I'll be doing more than gladly.

[Blackjax]

1 hour ago, cocopop3011 said:

@jan duchau so which documents did you send them to get that initial verification? From the live chat transcript it needs you to send banking verification, so was this completed also? 

The initial verification is only of Identity and address which is done by internal software.

If you use a payment method like Skrill, bank deposit or any other mode you need to verify that seperately. They requested him those additional documents which he provided. Now they are asking for more documents.

[cocopop3011]

@jan duchau miss read your post so I’ve deleted my last reply

[cocopop3011]

1 hour ago, jan duchau said:

Yes it was.

They go my bank card front + back (back with important things covered as it is a Visa debit card as well next to being normal bankcard).

I deposited via bank trasfer so that's covered.

Mifinity, I used to make bancontact deposit, which is my bank card linked to my email address.

And my proof of residency was proved through bank statement with address and personal details

+ ID front - ID back + selfie holding bankcard....

That got me verified.

@Blackjax I'm not going to discuss this question I'm sorry...I asked to read everything + also look @ screenshot.

@Afi4wins right + the fact they have a 365 curacao license only and their wagering is x45...FS extra's are cut into parts of 25.

If one plays the FS after wagering bonus, let's say I spin € 3,65 I have an extra wagering of € 146.

These are tactics to go bust...ow and whilst playing there besides the x660 win I can't manage to get any decent bonus which goes beyond my initial bonus+deposit.

The RTP's are lowered, they weren't in the beginning and they clearly have some some sort of max win implemented...i know this should be an urban legend but after the amount of bonuses I had they always halter near status quo of deposit+bonus.

I don't believe one bit in luck, karma, whatever...I do believe in coincidences...I can't believe in coincidence anymore after +30x times the same scenario 

@cocopop3011

I don't need to remind you about their give vote/write review for FS offer which was announced as in collaboration with AG, but which you checked and wasn't the truth.

Alas, with all those 5 star reviews they asked, we now have a criminal "behemoth".

 

All these signs are the signs of a online casino with only bad intentions...I'm speaking out of experience.

So getting them banned for Belgium players will be my first step to at least safeguard Belgium players but there are other instances out there, which BE's gamingcommissoin can contact or if they don't I'll be doing more than gladly.

If you believe the casino is using stalling tactics then you can use the AskGamblers Casino Complaints service.  There’s nothing I can do my end to help the situation further I’m afraid, that’s what the AGCCS is for. 

[jan duchau]

27 minutes ago, cocopop3011 said:

If you believe the casino is using stalling tactics then you can use the AskGamblers Casino Complaints service.  There’s nothing I can do my end to help the situation further I’m afraid, that’s what the AGCCS is for. 

I know and I will use it but I'm also continue'ing the contest with my balance there.

We'll see the 25th what is left and if they don't have a minimal withdraw, I'll withdraw and then we can proceed.

I already have my screenshot for tomorrow so one more for 24th and goodbye, not nice doing business with you and hope you get terminated quikly (in my sense of words, not the AG termination sense).

I should have know better than to deal with another Altacore casino, it's a group of fraudsters, nothing more...nothing less.

It was the same shite with iWild and Spinsbro (which I'll have to review tomorrow....only got one more 12hours to work and then I'm free for the remainder of the week).

They must pay big bucks to be recommended at AG...everywhere you look they get the biggest scores, greatest reviews but they are all but their last one Smokace blacklisted and considered illegal for people from Belgium...I wonder, why would that be?

The 365/JAZ license is worth less than nothing.

Got a great watch concerning this license.

The puppets of online gambling

 

[cocopop3011]

21 minutes ago, jan duchau said:

I know and I will use it but I'm also continue'ing the contest with my balance there.

Well, good luck with this at least. 

[jan duchau]

On 4/22/2024 at 8:18 PM, cocopop3011 said:

Well, good luck with this at least. 

So, I managed to have €28 left after my 24th screenshot.

Hit withdrawal, bank transfer this time, for €25.

Let's see what this gives us, a complaint etc.. or just etc....

[jan duchau]

Update on the withdrawal: it's bcome more laughable.

I'll be using AGCCS for the first time.

Show me that this service can break my skepticism.

_________________________________________________________

Name: : janduchau
E-mail: : REMOVED 
Department: : 1) English Department

 

Welcome to SmokAce!
Please clarify how we can help you?

 

hello,

I've made a withdraw request today at 00:00:44 which is till pending.

Can you elaborate

 

Hello dear jan , my name is Sindy, A few minutes please. I'm checking the information.

You were sent an email from the financial department on 04/24/2024, please tell me, did you receive it? Also please check your Spam folder

 

I am verified...I deposited €25 with bank transfer...the same system, same amount I'm using to withdraw my money now. I had this discussion with another operator two days ago and got the same bullshit answer....I would like to hear, wITHOUT referring to t&c, why I can't withdraw in this situation.µ

ow, and like two days ago i haven't received any email, inbox or spam about this

I do get offers in spam box all the time though

some mentioning phishing so sending docs via email, sorry, won't do that

 

You have passed the initial verification in order to apply for a Withdrawal.
After submitting a withdrawal request, the financial department will contact you and send you additional information to complete full verification. Once you pass it, your withdrawal will be processed and sent to your account.

 

full verification = depositing with a bankcard in my name and withdrawing to same bank account

I don't have to pass anything anymore

I won't be sending any more personal details that could lead to be phished

 

You are not verified to complete the withdrawal, you need to complete the verification. An email has been sent to you; you need to provide these documents to the finance department. Withdrawals cannot be processed without verification. Thanks for understanding.

 

 

like I said but I'l say it once more...I did not receive any email, two days ago and now, either in my inbox or spam folder...I don't receive your email transcripts either (handy) but I copy paste to have proof...I do get tons of offers from Smokace in my spam box, some saying it could be a phishing email.

so trust is low

I'll just hand this over to AGCCS for the remainder.

The BELGIUM gamingcommission will be updated as well as all ALTACORE casino's are listed as illegal gambling websites, Smokace will just fit fine in that list

 

Dear Jan Duchau,

We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us following documents and information:
- A screenshot(s) of your personal online bank profile which contains the following information:
• Bank account number / IBAN (international bank account number)
• Bank ID / BIC (bank identification code)
• Detailed address of beneficiary (postal code, street, city, country)
Please also repeat in written form your bank details (IBAN, BIC, detailed address of beneficiary).
We assure you that your personal information and any payment information are governed by our reliable data protection system. Please send the list of documents to [email protected] and write down your login as the email subject.

 

 

you have all that information

I'm verified by identity and address...my bank card/ccount is linked to me....just look at who deposited via bank transfer and you'll see my name...this is the same card I'm using to withdraw...there is no reason to deliver any more proof that can lead to identity theft, phishing my bank account or something else

to be final....Smokace denies my withdrawal?

short 'yes' or 'no' answer will suffice

 

You have passed the initial verification in order to apply for a Withdrawal.
After submitting a withdrawal request, the financial department will contact you and send you additional information to complete full verification. Once you pass it, your withdrawal will be processed and sent to your account. This information has already been sent to you earlier, you need to send the documents to the finance department.

 

 

Smokace denies my withdrawal?

short 'yes' or 'no' answer will suffice

 

 

To complete the withdrawal you need to go through verification, you have not done so. As soon as you submit the documents requested by the financial department, your withdrawal will be completed.

 

 

Smokace denies my withdrawal?

short 'yes' or 'no' answer will suffice

 

As soon as you submit the documents requested by the financial department, your withdrawal will be completed.

 

 

Smokace denies my withdrawal?

short 'yes' or 'no' answer will suffice

 

As soon as you submit the documents requested by the financial department, your withdrawal will be completed.

 

 

Smokace denies my withdrawal?

short 'yes' or 'no' answer will suffice

don't need an answer anymore....I've got enogh proof of the stalling tactics handled.

[Flatzem]

9 minutes ago, jan duchau said:

Update on the withdrawal: it's bcome more laughable.

I'll be using AGCCS for the first time.

Show me that this service can break my skepticism.

 

Name: : janduchau
E-mail: : [email protected]
Department: : 1) English Department

 

https://tawk.link/avatar/male-02.svg

Welcome to SmokAce!
Please clarify how we can help you?

Due to heavy workload, it may take a few minutes for a LiveChat agent to respond.
We apologize for the possible inconvenience caused.

 

 

 

hello,

 

 

I've made a withdraw request today at 00:00:44 which is till pending.

 

 

Can you elaborate

 

https://s3.amazonaws.com/tawk-to-pi/avatar/female-50.svg

Hello dear jan , my name is Sindy, A few minutes please. I'm checking the information.

 

 

You were sent an email from the financial department on 04/24/2024, please tell me, did you receive it? Also please check your Spam folder

 

 

 

I am verified...I deposited €25 with bank transfer...the same system, same amount I'm using to withdraw my money now. I had this discussion with another operator two days ago and got the same bullshit answer....I would like to hear, wITHOUT referring to t&c, why I can't withdraw in this situation.µ

 

 

ow, and like two days ago i haven't received any email, inbox or spam about this

 

 

I do get offers in spam box all the time though

 

 

some mentioning phishing so sending docs via email, sorry, won't do that

 

https://s3.amazonaws.com/tawk-to-pi/avatar/female-50.svg

You have passed the initial verification in order to apply for a Withdrawal.
After submitting a withdrawal request, the financial department will contact you and send you additional information to complete full verification. Once you pass it, your withdrawal will be processed and sent to your account.

 

 

 

full verification = depositing with a bankcard in my name and withdrawing to same bank account

 

 

I don't have to pass anything anymore

 

 

I won't be sending any more personal details that could lead to be phished

 

https://s3.amazonaws.com/tawk-to-pi/avatar/female-50.svg

You are not verified to complete the withdrawal, you need to complete the verification. An email has been sent to you; you need to provide these documents to the finance department. Withdrawals cannot be processed without verification. Thanks for understanding.

 

 

 

like I said but I'l say it once more...I did not receive any email, two days ago and now, either in my inbox or spam folder...I don't receive your email transcripts either (handy) but I copy paste to have proof...I do get tons of offers from Smokace in my spam box, some saying it could be a phishing email.

 

 

so trust is low

 

 

I'll just hand this over to AGCCS for the remainder.

 

 

The BELGIUM gamingcommission will be updated as well as all ALTACORE casino's are listed as illegal gambling websites, Smokace will just fit fine in that list

 

https://s3.amazonaws.com/tawk-to-pi/avatar/female-50.svg

Dear Jan Duchau,

We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us following documents and information:
- A screenshot(s) of your personal online bank profile which contains the following information:
• Bank account number / IBAN (international bank account number)
• Bank ID / BIC (bank identification code)
• Detailed address of beneficiary (postal code, street, city, country)
Please also repeat in written form your bank details (IBAN, BIC, detailed address of beneficiary).
We assure you that your personal information and any payment information are governed by our reliable data protection system. Please send the list of documents to [email protected] and write down your login as the email subject.

 

 

 

you have all that information

 

 

I'm verified by identity and address...my bank card/ccount is linked to me....just look at who deposited via bank transfer and you'll see my name...this is the same card I'm using to withdraw...there is no reason to deliver any more proof that can lead to identity theft, phishing my bank account or something else

 

 

you, to be final....Smokace denies my withdrawal?

 

 

short 'yes' or 'no' answer will suffice

 

https://s3.amazonaws.com/tawk-to-pi/avatar/female-50.svg

You have passed the initial verification in order to apply for a Withdrawal.
After submitting a withdrawal request, the financial department will contact you and send you additional information to complete full verification. Once you pass it, your withdrawal will be processed and sent to your account. This information has already been sent to you earlier, you need to send the documents to the finance department.

 

 

 

Smokace denies my withdrawal?

short 'yes' or 'no' answer will suffice

 

https://s3.amazonaws.com/tawk-to-pi/avatar/female-50.svg

To complete the withdrawal you need to go through verification, you have not done so. As soon as you submit the documents requested by the financial department, your withdrawal will be completed.

 

 

 

Smokace denies my withdrawal?

short 'yes' or 'no' answer will suffice

 

https://s3.amazonaws.com/tawk-to-pi/avatar/female-50.svg

As soon as you submit the documents requested by the financial department, your withdrawal will be completed.

 

 

 

Smokace denies my withdrawal?

short 'yes' or 'no' answer will suffice

 

https://s3.amazonaws.com/tawk-to-pi/avatar/female-50.svg

As soon as you submit the documents requested by the financial department, your withdrawal will be completed.

 

 

 

Smokace denies my withdrawal?

short 'yes' or 'no' answer will suffice

 

 

don't need an answer anymore....I've got enogh proof of the salling tactics handled.

why bother trying to withdraw 25, just use it to play some AG contest.

[jan duchau]

On 4/22/2024 at 3:57 PM, jan duchau said:

The friendliness from live support has dimished from good to poor.

The tricks handled; emailed but didn't receive anything, live chat transcript asked but didn't receive + getting back the kyc answer straight back at me when I told them I'm verified says it all.

I withdraw all my support for this casino because this is clearly the beginning, like I stated in topic title...they amassed so many reviews due to the 100FS for vote + 100FS for review and are clearly profiting now about the issue with AG's backlog for one.

My review will be altered accordingly and I would like to ask AG to re-review the casino after re-evaluation.

I from my end wll contact BE gamingcommission and they'll be  listed as illegal in no time for their malpractices.

@Flatzem it's all about my principels

[jan duchau]

Complaint submitted.

 

 People, poll created in this topic, please vote...it takes 2seconds. 

[jan duchau]

UPDATE:

I think I must've hit a snare.

Today I received a promo email, that for the first time didn't land in my SPAM folder...

No emails from their financial department though.

The private note I received from AG isn't viewable...no matter what browser I use.

The HTML behind it just says:

<span class="notif-list__body__notification">
                                        New private note
                                    </span>

&

<svg class="icon icon--notif-complaints" role="img" aria-labelledby="title">
                                                <use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/build/site/v1/media/icons.8474f5ccb47f0e96515a.svg#complaints"></use>
                                            </svg>

So text and image leading nowhere!

[jan duchau]

So I already have a reply from AGCCS and not to my surprise it's been rejected:

Here's a prntscrn of my complaint.

I didn't provide info apparently.

Is this because they refuse to check the link to this topic or what?

[Afi4wins]

@jan duchau  I think you failed to understand and comprehend that the AGCCS Team need to have all the relevant info at hand...asking them to click your link to read all your posts one by one is merely wasting their precious time, so they won't do it. The onus is always on the submitting complainant to provide all the necessary and important into/documents/screenshots/transcripts/etc  for their perusal and scrutinisation.

You always go a mile in your forum posts, yet you take a shortcut in submitting your complaint???!!! 

[cocopop3011]

@jan duchau as per Afi’s reply you need to include the information in your complaint. We have thousands of complaints being submitted, they don’t have time to click links and read through loads of people replies, some of which completely not relevant. You can re-submit the complaint with the correct attachments

[jan duchau]

too damn lazy! Now I have to copy paste half of this topic

 

Will have to wait until tonight, I gotta go to the museum with GF....go figure, I'll have to take loads of Xanax so I won't seem to bored. ggrrmmmpphhh

 

btw: I tried bullsbet, still wagering and have to write a review about 'Hellapẽnos' from Thunderkick...crossover between Dazzle Me and  R.I.P. from Hacksaw.

It was pipin' hot for me...If you can try it, highly recommended

[cocopop3011]

4 hours ago, jan duchau said:

too damn lazy! Now I have to copy paste half of this topic

Why don’t you just screenshot what is relevant and then add them as attachments? Might be easier? 

[jan duchau]

6 hours ago, cocopop3011 said:

Why don’t you just screenshot what is relevant and then add them as attachments? Might be easier? 

that's an idea!

[cocopop3011]

32 minutes ago, jan duchau said:

that's an idea!

Not just a pretty face my friend

[jan duchau]

I've just submitted...I didn't do the screenshots though.

Devided chat 1 and 2 in 1.txt and 2.txt and added some lines of text to te complaint.