Betonred - illegally registered coz' of BE gamingcommissions blacklist for Belgium citizens (solved case)

[Jeanke08]

So,

This story began when I referred a friend to BetOnRed (chat transcript following...).

Stanley wrote:

LiveChat conversation transcript:
----------
Name: jan duchau
E-mail: REMOVED
----------
ERA (Sat, 10/14/2023, 12:03:19 pm UTC)
Hey there, I'm ERA!

ERA (Sat, 10/14/2023, 12:03:21 pm)
I'm a ChatBot, not a real human

ERA (Sat, 10/14/2023, 12:03:24 pm)
How may we help you?

jan duchau (Sat, 10/14/2023, 12:04:02 pm)
concerning bonus 'refer a friend'

ERA (Sat, 10/14/2023, 12:04:05 pm)
I will transfer you to one of our Support heroes now. Unfortunately, we are experiencing a big workload at the moment, so it might take a bit before we can proceed with your case. Please, bear with us, we will assist you as soon as one of our agents is free.

ERA (Sat, 10/14/2023, 12:04:06 pm)
Meanwhile, please, provide more details for your question here If you have a screenshot, please, feel free to attach it as well. This will speed up the process significantly

Stanley (Sat, 10/14/2023, 12:04:29 pm)
Hi jan, my name is Stanley! How can i help you?

jan duchau (Sat, 10/14/2023, 12:04:38 pm)
hi Stan

jan duchau (Sat, 10/14/2023, 12:06:09 pm)
I used my referral link so a friend can register here, he's from Belgium aswell....he couldn't because of message that betonred can't be accessed due to restrictions

jan duchau (Sat, 10/14/2023, 12:06:21 pm)
i checked https://www.gamingcommission.be/en/gaming-commission/illegal-games-of-chance/list-of-illegal-gambling-sites

Stanley (Sat, 10/14/2023, 12:06:25 pm)
I’ll check that for you now


jan duchau (Sat, 10/14/2023, 12:06:29 pm)
betonred is not on there

Stanley (Sat, 10/14/2023, 12:08:12 pm)
You may use our casino if you utilize the affiliate link.

jan duchau (Sat, 10/14/2023, 12:08:35 pm)
Referral link
Invite your friends to Betonred. If they sign up, you and your friend will get bonus

jan duchau (Sat, 10/14/2023, 12:08:43 pm)
https://br7.pw/?referralCode=qqqjpg7

jan duchau (Sat, 10/14/2023, 12:09:09 pm)
where are the T&C's for this anyways?

Stanley (Sat, 10/14/2023, 12:11:44 pm)
Players from your country are not allowed to play in our casino. However, if you use an affiliate link, you can sign up and play. This is the only way.

jan duchau (Sat, 10/14/2023, 12:12:14 pm)
I can't play...i suggest you read your own T&C's

jan duchau (Sat, 10/14/2023, 12:13:17 pm)
In any case, you just incrminated yourself

jan duchau (Sat, 10/14/2023, 12:13:25 pm)
incriminated

jan duchau (Sat, 10/14/2023, 12:14:05 pm)
I registered here once and betonred did take my deposits with a smile

Stanley (Sat, 10/14/2023, 12:15:44 pm)
Could you please specify your request in more details?

jan duchau (Sat, 10/14/2023, 12:15:56 pm)
As Belgium is not mentioned in the Terms and Conditions, linked to from the Registration page where I had to click a button to confirm reading them +
the fact that on the same Registration page next to mobile number '+32' -Belgiums international country code- is prefilled, I was being misled, intentionally or not, to open an account, deposit and play with the best of intentions following the law and Betonred's Terms & Conditions

Stanley (Sat, 10/14/2023, 12:16:21 pm)
I’ll check that for you now


jan duchau (Sat, 10/14/2023, 12:16:35 pm)
+ NBetonred is not listed as illegal gambling site for players originating and with residency in Belgium.

jan duchau (Sat, 10/14/2023, 12:16:52 pm)
via https://www.gamingcommission.be/

jan duchau (Sat, 10/14/2023, 12:19:57 pm)
With this information in mind and following the pre-complaint steps to be taken by myself in contact with Betonred I want a total refund of all my deposits, a closure of my account being confirmed by Betonred following details that came to light which restrict me from opening an account here apparently and Betonred from letting me open one + adding Belgium to your Terms & Conditions as restricted tout court + a landing page like my friend received after my referral

Following I send support an email (like with Zencasino)

Redirect to handling department asap. Thanks.
----
Two weeks ago it came to my attention that I have been swindled as a resident from Belgium who was allowed to register at Betonred, deposit here -for a total of €500+- the following months without any red flag from the casino when two weeks ago the long con set out by Betonred came to light and exploded in both parties' faces.

I send a complaint + what I believed woulld have sufficed to see Betonred resolving all aspects of the illegal practices which were still in effect.

Two weeks was plenty of time.
I received no answer/update/nor my deposited money which I couldn't and wouldn't have deposited here following the fact that Belgium denied Betonred Belgian gamblers by restricting us from registering here.

I ask, no I demand clarification and a specific timeframe in which my reimbursement will take place!
If I receive no reply now Sunday, at the latest, I feel that the disrespect has had it's moment.
Betonred forces me to take action via all major affiliates and their respective complaint procedures.
This will be followed by official complaints, which I will demand our dear family friend, an international lawyer, to concretisize and communicate them to firstly the Belgiangamingcommission and secondly all international entities with influence, impact and whom csn help way on the online gambling in it's hole but now thus Betonred specifially.

I look forward to hopefully no answer if I'm being honest. This will be the 2nd time one of the bad apples in the online gambling world gets what it most defenitely deserves.

bye, Jan Duchau

After 2 reminders -you can't let go in these cases- I received the following answer and 3 days later all my deposits @ BetOnRed done, were returned to my Mifinity account...+- €480.

 

Dear jan,

Could you, please, send your bank account credentials, so that we will be able to send the funds from your casino account balance to your bank account manually?

You need to provide:

- Bank name and bank address
- IBAN
- BIC
- Your full name (as shown in ID)
- Your full address

Best Regards,
BetOnRed Casino Risk and Payments Team

 

Now this is the way a casino with concerns about brand and the damage this could bring, should behave...realistic and fair (which I will thank them for with a positive review about this whole situation.

Reviews should not always handle gaming experience but content trustworthy helps the casinobrand and players with a more precise angle to, yes or no, register-deposit-play @ BetOnRed.