Bitstarz/Winz.Io Casino's Few Issues

[Astaroth]

Ok Guys , 

I'm kinda getting sick of the stuff that has gone on with both of you over the overcharging so lets examine this as "Management" can

never be reached for a conversation these days seems there are a few issues pending . 

Now in response to the last customer guy who tried handling me with arrogant rhetoric from Winz.Io here's my response openly 

your joint hardly hits the RTP is questionable and the Wheels always mostly hit Rubbish Prizes (25 spins bronze e.g all the fing time)

 

Bitstarz the Free Spins should not be capped once a customer reaches a certain levels bonuses should not have a maximum 

anything and also you guys are doing the overcharging thing as well must be a DAMA/NV thing well here's the thing I don't like 

being charged for stuff that I shouldn't be . 

 

And as both of you have been saying I need to talk to my Bank about such issues listen here both of you I don't need to be talkin 

to nothing except you two and the overcharging is bs buddies and you know it as is the RTP Percentage its ridiculous for both 

places I've been nice I've been patient but I've been handled by the wrong associate too many times and this was always coming 

I don't pull no punches bro I go all in and tell it like it is . 

 

It's quite simple really I talk to three other guys who run networks and folks will adjust deposits  we went through this kind of stuff 

in Malta ill start with this Island if it comes to it . 

 

-A

 

[cocopop3011]

5 hours ago, Astaroth said:

Ok Guys , 

I'm kinda getting sick of the stuff that has gone with both of you over the overcharging so lets examine this as "Management" can

never be reached for a conversation these days seems there are a few issues pending . 

Now in response to the last customer guy who tried handling me with arrogant rhetoric from Winz.Io here's my response openly 

your joint hardly hits the RTP is questionable and the Wheels always mostly hit Rubbish Prizes (25 spins bronze e.g all the fing time)

 

Bitstarz the Free Spins should not be capped once a customer reaches a certain levels bonuses should not have a maximum 

anything and also you guys are doing the overcharging thing as well must be a DAMA/NV thing well here's the thing I don't like 

being charged for stuff that I shouldn't be . 

 

And as both of you have been saying I need to talk to my Bank about such issues listen here both of you I don't need to be talkin 

to nothing except you two and the overcharging is bs buddies and you know it as is the RTP Percentage its ridiculous for both 

places I've been nice I've been patient but I've been handled by the wrong associate too many times and this was always coming 

I don't pull no punches bro I go all in and tell it like it is . 

 

It's quite simple really I talk to three other guys who run networks and folks will adjust deposits  we went through this kind of stuff 

in Malta ill start with this Island if it comes to it . 

 

-A

1

Hey, gosh what's happened?

What do you mean they have been overchanrging? Hard to figure it out from your text. Can we help you with this?

[Astaroth]

41 minutes ago, cocopop3011 said:

Hey, gosh what's happened?

What do you mean they have been overchanrging? Hard to figure it out from your text. Can we help you with this?

I keep getting overcharged due to their payment gateways even tried having it out waiting for the "Investigation" to conclude which 

concluded without communication there is next to no coms with these crowds I mean why should I have to be paying in a foreign currency

for when the account currency is clearly in my country currency / debit card currency it just doesn't make sense and I'm just one of many 

having to pay for exchange fees . 

And the other problem I've got is how they handle affairs a lot of it is just take it or leave it styles and management never directly communicates 

its always some second hand response from the clerks that talk like A.I I've issues about going forward with these casino's my thinking is if minor 

issues can't be addressed and communication is minimal if any it could be slightly risky for players down the track . 

 

This is a classic example 20 dollar deposit just look at the amount : 

 

 

[Fiekie247]

@OlleBitStarz Maybe you can jump in here and explain from Bitstarz perspective?

I remember I used to pay fees when using Skrill, it was normally like $0.50  on a $20 Skrill deposit, but that has since been removed a long time ago. This was across all Dama N.V casinos then. 

 

[OlleBitStarz]

Hi Astaroth!

@Fiekie247thank you for tagging me

Would be truly grateful if you could elaborate a bit further as to what you mean here, just so I should interpret as feedback and what should be interpreted as some issue that needs to be fixed. Because when you refer the spins not having a max anything, I presume you mean max cash out? That only applies to free spins you got for free (and isn't part of any official promo where you have to deposit). I think that one I would perhaps take a bit as feedback  

As for the RTP, we as a casino cannot do much about that as we don't control the outcome, and I also don't know your username at BitStarz so I cannot verify how much your RTP would deviate from the expected RTP (so if you could provide it I'd be happy to look). That said, the RTP is calculated based on a couple of billions of game rounds so it's hard to draw too big of conclusions from the RTP unless it's over a really long period of time with a lot of volume.

When it comes to what you refer to as overcharging I also am a bit confused there and would really appreciate some further info from you. As for the payment options available to you we display what the fee is there and that's all we charge from our end (or rather, the PSP is charging). Just to clarify, it's not like we put all the cost on the player as we also pay to the PSP (we should be in the PSP business). 

So yeah, would be great if you could help me fill in some blanks here so I can clear some things up hopefully : ) 

 

Olle 

 

[cocopop3011]

16 hours ago, Astaroth said:

I keep getting overcharged due to their payment gateways even tried having it out waiting for the "Investigation" to conclude which 

concluded without communication there is next to no coms with these crowds I mean why should I have to be paying in a foreign currency

for when the account currency is clearly in my country currency / debit card currency it just doesn't make sense and I'm just one of many 

having to pay for exchange fees . 

And the other problem I've got is how they handle affairs a lot of it is just take it or leave it styles and management never directly communicates 

its always some second hand response from the clerks that talk like A.I I've issues about going forward with these casino's my thinking is if minor 

issues can't be addressed and communication is minimal if any it could be slightly risky for players down the track . 

 

This is a classic example 20 dollar deposit just look at the amount : 

 

 

So which payment method are you using here and what is the currency of your account? I’m assuming this was a $20 deposit but you were charged $26+?

[Astaroth]

6 hours ago, OlleBitStarz said:

Hi Astaroth!

@Fiekie247thank you for tagging me

Would be truly grateful if you could elaborate a bit further as to what you mean here, just so I should interpret as feedback and what should be interpreted as some issue that needs to be fixed. Because when you refer the spins not having a max anything, I presume you mean max cash out? That only applies to free spins you got for free (and isn't part of any official promo where you have to deposit). I think that one I would perhaps take a bit as feedback  

As for the RTP, we as a casino cannot do much about that as we don't control the outcome, and I also don't know your username at BitStarz so I cannot verify how much your RTP would deviate from the expected RTP (so if you could provide it I'd be happy to look). That said, the RTP is calculated based on a couple of billions of game rounds so it's hard to draw too big of conclusions from the RTP unless it's over a really long period of time with a lot of volume.

When it comes to what you refer to as overcharging I also am a bit confused there and would really appreciate some further info from you. As for the payment options available to you we display what the fee is there and that's all we charge from our end (or rather, the PSP is charging). Just to clarify, it's not like we put all the cost on the player as we also pay to the PSP (we should be in the PSP business). 

So yeah, would be great if you could help me fill in some blanks here so I can clear some things up hopefully : ) 

 

Olle 

 

Hi Olle , 

 

Well full marks for stepping up on the forum I've only sent about a million emails to folks but anyway about those blanks : 

 

1. The Free Spins should just be wager free and have no maximum cash out their generated by activity anyway so it won't make much difference 

but your ship your call it just frustrates me having a roof. 

 

2. The RTP will always be a grey area as its pool based but a long story short if stuff isn't hitting over a sustained period of time 

and when bonuses are in play as well does beg the question if things are running right and where's the auditing ? . 

 

3. What's there to be confused about told you guys the payment gateway is forcing us to pay in a different currency 

and we are having to pay for foreign exchange fees as a result simple I've even provided one such example and I've provided 

6 months of bank statements as proof to winz.io already how much more do I need to say or do I'm not repeating myself . 

 

its like Russian Roulette whenever you make a deposit and it started happening around October Last year right out of the blue 

only way around it was to use paysafecard because the situation was "Beyond our Control" its like yeah ok . 

 

 

 

 

 

[cocopop3011]

4 minutes ago, Astaroth said:

6 months of bank statements as proof to winz.io already how much more do I need to say or do I'm not repeating myself . 

Have you sent them to BitStarz?

[Astaroth]

1 hour ago, cocopop3011 said:

Have you sent them to BitStarz?

I didn't bother didn't get anywhere with IO can't see the point going down that road with Starz guess its just a case of having 

to like it or get off the boat but that 6.25 on top of the 20 is what was paid extra and that's just one example the situation was never 

concluded at winz.io it just reached a dead end with me hounding folks for answers their all using the same payment gateway 

starz / winz etc all Dama N.V . 

 

Also the part where card withdrawals were not possible with Bitstarz back in the day ....Paaaaleese I spoke with PSP guys a few times 

its like saying one doesn't have the ability to eat candy in a candy shop oh and my ANZ bank brother n law who works for corporate affairs 

said if 'They can take a payment they can make a payment" simple as that I could get Alistair to start talking on here but I think you get the jist . 

 

P.S

Cocopop3011 its a debit card transaction which is becoming a costly business also I noted the minimum deposit has 

been raised greed nothing but greed . 

[Astaroth]

Ok , 

I've done a study of quite a few Casino's on the Island of Curacao I guess I'll thumbs up the situation end of the day the ones I have surveyed are paying out withdrawals 

without a hitch and are prepared to engage e.g Ollie etc : Winz needs to step up their game there needs to be more engagement by Casino Reps addressing problems 

A Casino that is actively addressing  customer feedback and the gambling community is one that cares about customers . 

 

Adaptability is also a good trait to have Casino's that are prepared to adapt to customer needs also are Dynamic and Appealing to Clients and for 

total customer satisfaction umm for a  ten star rating there needs to be auditing by a recognised auditor I would suggest E-Cogra outside of that 

I have nothing more to say apart from there is room for improvement with many casino's in curacao . 

 

 

 

[Fiekie247]

5 hours ago, Astaroth said:

Ok , 

I've done a study of quite a few Casino's on the Island of Curacao I guess I'll thumbs up the situation end of the day the ones I have surveyed are paying out withdrawals 

without a hitch and are prepared to engage e.g Ollie etc : Winz needs to step up their game there needs to be more engagement by Casino Reps addressing problems 

A Casino that is actively addressing  customer feedback and the gambling community is one that cares about customers . 

 

Adaptability is also a good trait to have Casino's that are prepared to adapt to customer needs also are Dynamic and Appealing to Clients and for 

total customer satisfaction umm for a  ten star rating there needs to be auditing by a recognised auditor I would suggest E-Cogra outside of that 

I have nothing more to say apart from there is room for improvement with many casino's in curacao . 

 

 

 

Please tag @OlleBitStarz as he does not check forum regularly, so it's best to tag him and I am sure he will provide his email for you to provide whatever to investigate further.

I know atleast Olle is one forum rep that isn't active but always come and answer to the best of his ability if you notify him

I'll PM him.

[cocopop3011]

41 minutes ago, Fiekie247 said:

Please tag @OlleBitStarz as he does not check forum regularly, so it's best to tag him and I am sure he will provide his email for you to provide whatever to investigate further.

I know atleast Olle is one forum rep that isn't active but always come and answer to the best of his ability if you notify him

I'll PM him.

We don’t need Olle for this, he’s merely stating that more reps need to be active. 

[cocopop3011]

6 hours ago, Astaroth said:

without a hitch and are prepared to engage e.g Ollie etc : Winz needs to step up their game there needs to be more engagement by Casino Reps addressing problems 

I have suggested previously that we need more reps. Unfortunately not much was done so I’ll be asking again

[jan duchau]

A good possibility to lure more casino reps: the slots section, where you can play for fun or play at casino X.

Link the casino with the highest amount won by someone, via screenshot posted ofcoz', and don't expect anything in return for it....except=>

Email them that you've done that and would like they consider involvement on the forum through a representative...nothing paid, maybe some lost by crossing out the casinos paying to link the slot to their casino but I bet that's a function that doesn't deliver much profit anyways.

[OlleBitStarz]

On 3/26/2024 at 10:05 PM, Astaroth said:

"Hi Olle , 

 

Well full marks for stepping up on the forum I've only sent about a million emails to folks but anyway about those blanks : 

 

1. The Free Spins should just be wager free and have no maximum cash out their generated by activity anyway so it won't make much difference 

but your ship your call it just frustrates me having a roof. 

 

2. The RTP will always be a grey area as its pool based but a long story short if stuff isn't hitting over a sustained period of time 

and when bonuses are in play as well does beg the question if things are running right and where's the auditing ? . 

 

3. What's there to be confused about told you guys the payment gateway is forcing us to pay in a different currency 

and we are having to pay for foreign exchange fees as a result simple I've even provided one such example and I've provided 

6 months of bank statements as proof to winz.io already how much more do I need to say or do I'm not repeating myself . 

 

its like Russian Roulette whenever you make a deposit and it started happening around October Last year right out of the blue 

only way around it was to use paysafecard because the situation was "Beyond our Control" its like yeah ok . "

Hi again,

Really sorry for the slow reply but for some reason I'm not getting the notifications  all I get are the PM notifications @Fiekie247 thank you for pinging me there.

Just to address your points here.

1. I mean, yeah, I can totally sympathize with you here, and as a player I would also prefer having no limit and wager free spins. However, there's always a limit as to how much we are comfortable giving out in rewards as a casino.  There are a few ways to go here, and one would be to give less bonuses but making them wager free and no cap, or give more of them but with caps. The thing is, all players are also different here, right? Some like to get more bonuses but with higher wagering so they get more play time, some hate everything about WR and prefer to get less but without restrictions. My ambition is to somehow tailor it to all players and let them choose which avenue they wanna go.  But as for your point here I see that more as feedback (unless I missed something).

2. It's a bit tricky to answer based on what you just said here. "if stuff isn't hitting over a sustained period of time when bonuses are in play", it comes across as a very subjective interpretation here if you don't mind me saying so. If you have anything specific in that you can provide in terms of "I can show you here that I made 1000 spins in a row on Starburst and hit nothing", it gives it a bit more substance you know? Is this a concern you only have with BitStarz (and winz as you mention here) or is it a wider concern on your end? All game providers need to have license and certification for their games and they all needs to be certified by a third party. In complete honesty it's not my strongest of areas. 

3. The thing is (and I can only speak for BitStarz) we are not a FIAT focused casino, which means there are limited deposit options in FIAT (and even more limited for withdrawals). Some withdrawal options are also quite limited in terms of what currencies we can send to the player and there might be a conversion taking place depending on which one you use. Again, if I ruled the world I would want to offer all options and make them as simple as possible but we are often at the mercy of the providers we can get. But I do sympathize with what you're saying and all I can mention here is that it's how the situation is and based on that you can make an informed decision on how you want to proceed. Sadly I cannot offer anything better for FIAT withdrawals most likely, but I do recommend crypto as a much better solution. I cannot and won't force you to go one way or the other, but I'm just keen on presenting the options you have and you can choose one that suits you (if you wish).

Olle

 

 

[jan duchau]

@OlleBitStarz

 

Hi, now you're here can I ask a question.

Why does your casino review page say that Belgium is restricted?

I checked the illegal gambling sites (blacklisted) for people from Belgium twice and saw no indication to BitStarz.

So, what concerns Belgiums gamingcommission BitStarz is good to go, register, deposit, play, withdraw...without problems...so why restrict us?

You can check for yourself: https://www.gamingcommission.be/en/gaming-commission/illegal-games-of-chance/list-of-illegal-gambling-sites

@Fiekie247 can you pm him this please?

[cocopop3011]

2 hours ago, jan duchau said:

@OlleBitStarz

 

Hi, now you're here can I ask a question.

Why does your casino review page say that Belgium is restricted?

I checked the illegal gambling sites (blacklisted) for people from Belgium twice and saw no indication to BitStarz.

So, what concerns Belgiums gamingcommission BitStarz is good to go, register, deposit, play, withdraw...without problems...so why restrict us?

You can check for yourself: https://www.gamingcommission.be/en/gaming-commission/illegal-games-of-chance/list-of-illegal-gambling-sites

@Fiekie247 can you pm him this please?

Is Belgium listed as a restricted country at BitStarz in their terms and conditions? The review page has nothing to do with Olle, that’s AG, so if Belgium is NOT a restricted country I can get this changed. Please confirm. 

[cocopop3011]

2 hours ago, OlleBitStarz said:

Really sorry for the slow reply but for some reason I'm not getting the notifications  all I get are the PM notifications @Fiekie247 thank you for pinging me there.

You need to follow the topic to get notifications if you’re not already. I’ll have a look at your notifications settings. 

[jan duchau]

42 minutes ago, cocopop3011 said:

Is Belgium listed as a restricted country at BitStarz in their terms and conditions? The review page has nothing to do with Olle, that’s AG, so if Belgium is NOT a restricted country I can get this changed. Please confirm. 

Well, in their T&C it says 3.1.7.It's forbidden for players from United States of America, Puerto Rico, Greece, United Kingdom (including any overseas territories), Isle of Man, Jersey, Gibraltar, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Sweden, Israel, Lithuania, Slovakia, Belgium, Dutch West Indies, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syrian Arab Republic, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Czech Republic, Serbia, Cuba, Portugal, Georgia, Hungary, Ukraine, Estonia, Bulgaria, Latvia, Lichtenstein, Poland, Romania or Curacao to play at BitStarz. This includes both FIAT and Cryptocurrencies.

& When I try the link I get following

So Bitstarz refuses players from Belgium, my question is why if they are not considered as an illegal gambling site, thus not restricted by Belgiums gamingcommission.

Then why can't we play...I would like an answer that holds sense...

[cocopop3011]

10 minutes ago, jan duchau said:

Well, in their T&C it says 3.1.7.It's forbidden for players from United States of America, Puerto Rico, Greece, United Kingdom (including any overseas territories), Isle of Man, Jersey, Gibraltar, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Sweden, Israel, Lithuania, Slovakia, Belgium, Dutch West Indies, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syrian Arab Republic, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Czech Republic, Serbia, Cuba, Portugal, Georgia, Hungary, Ukraine, Estonia, Bulgaria, Latvia, Lichtenstein, Poland, Romania or Curacao to play at BitStarz. This includes both FIAT and Cryptocurrencies.

& When I try the link I get following

So Bitstarz refuses players from Belgium, my question is why if they are not considered as an illegal gambling site, thus not restricted by Belgiums gamingcommission.

Then why can't we play...I would like an answer that holds sense...

Aha, I see. Well I've been waiting for them to accept UK players since forever, so we can hope and pray 

[jan duchau]

UK is special.... our rules are a bit, how do I call 'em...bendable as LLEH

But there must be a reason for BitStarz to not allow us, but  it doesn't make sense to me.

So I would like the reason.

 

EDIT: what's more, it says in 3.3.7 The website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country. For Visa, the following countries are not supported: USA, New Zealand, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore. For Mastercard, the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Norway, San Marino, Slovakia, Slovenia, Spain, Switzerland, Turkey, and United Kingdom.

Why mention that if we are restricted to play at BitStarz...both BE Visa & Mastercard allowed to use but we're forbidden to play. 

Time to recheck that 10∕10

[Astaroth]

On 4/17/2024 at 3:58 AM, OlleBitStarz said:

Hi again,

Really sorry for the slow reply but for some reason I'm not getting the notifications  all I get are the PM notifications @Fiekie247 thank you for pinging me there.

Just to address your points here.

1. I mean, yeah, I can totally sympathize with you here, and as a player I would also prefer having no limit and wager free spins. However, there's always a limit as to how much we are comfortable giving out in rewards as a casino.  There are a few ways to go here, and one would be to give less bonuses but making them wager free and no cap, or give more of them but with caps. The thing is, all players are also different here, right? Some like to get more bonuses but with higher wagering so they get more play time, some hate everything about WR and prefer to get less but without restrictions. My ambition is to somehow tailor it to all players and let them choose which avenue they wanna go.  But as for your point here I see that more as feedback (unless I missed something).

2. It's a bit tricky to answer based on what you just said here. "if stuff isn't hitting over a sustained period of time when bonuses are in play", it comes across as a very subjective interpretation here if you don't mind me saying so. If you have anything specific in that you can provide in terms of "I can show you here that I made 1000 spins in a row on Starburst and hit nothing", it gives it a bit more substance you know? Is this a concern you only have with BitStarz (and winz as you mention here) or is it a wider concern on your end? All game providers need to have license and certification for their games and they all needs to be certified by a third party. In complete honesty it's not my strongest of areas. 

3. The thing is (and I can only speak for BitStarz) we are not a FIAT focused casino, which means there are limited deposit options in FIAT (and even more limited for withdrawals). Some withdrawal options are also quite limited in terms of what currencies we can send to the player and there might be a conversion taking place depending on which one you use. Again, if I ruled the world I would want to offer all options and make them as simple as possible but we are often at the mercy of the providers we can get. But I do sympathize with what you're saying and all I can mention here is that it's how the situation is and based on that you can make an informed decision on how you want to proceed. Sadly I cannot offer anything better for FIAT withdrawals most likely, but I do recommend crypto as a much better solution. I cannot and won't force you to go one way or the other, but I'm just keen on presenting the options you have and you can choose one that suits you (if you wish).

Olle

 

 

Olle I'll focus on Point 2 and 3 

 

2. I strongly encourage Bitstarz to become E-Cogra Certified in fact all of Dama NV that's all that ill mention further in regards to this issue . 

 

3. New Zealand players have issues with Crypto as our exchanges here our ability to turn Crypto to Currency is difficult thus using card 

withdrawal and cards are the preferred option less fuss but I mean come on having to pay for exchange fees on an account currency in nzd 

that gets processed in usd / gbp is just nuts and its not normal its stupid NZD means NZD not usd : another 50 in exchange fees yesterday 

couldn't be bothered with vouchers one day why should I have too and be penalised just seems unfair .