Rollbit Casino Withholding Winnings And Banned Me With 0 Explanation

[ccheianu1]

On 2/5/2025 at 10:52 AM, Fiekie247 said:

@ccheianu1

I need a bit more to the story

Rollbit casino? KYC failed due to what reason? Anything you want to admit in terms of using fake details or can relate to failed KYC?

Previous withdrawals and deposits or was this first withdrawal? Some history or a story/explanation from your side

 

Thanks

Back in January 2024, I created an account with Rollbit. From the very start, I made frequent deposits and withdrawals, often dealing with large sums of money. Throughout this entire period, I used a VPN set to the Netherlands, and not once was my account flagged or blocked because of it. Everything seemed fine.

Fast forward to January 2025—I deposited over $5,000 into my Rollbit account. I played, took risks, and eventually grew my balance to around $26,000. At that point, I decided to withdraw $8,000, leaving me with a remaining balance of $18,000.

Then, on February 2, 2025, Rollbit suddenly requested that I complete their Know Your Customer (KYC) verification. Since I wasn’t home at the time, the only ID I had available was my provisional UK driving license, so I submitted that. About an hour later, my submission was rejected, and I was told to wait for further response from one of their colleagues.

I waited for over five hours. When I checked my account again, my balance had been completely drained—my $18,000 was gone, leaving only $23 behind. Not long after, my account was blocked entirely. They were clearly aware that I had been using a Netherlands-based VPN, something I had been doing since the very beginning without any prior issues.

To make matters worse, I later received an email from Rollbit. Instead of providing a legitimate explanation, they basically mocked me and even suggested that posting about the situation on social media wouldn’t help.

[ccheianu1]

On 2/5/2025 at 10:52 AM, Fiekie247 said:

@ccheianu1

I need a bit more to the story

Rollbit casino? KYC failed due to what reason? Anything you want to admit in terms of using fake details or can relate to failed KYC?

Previous withdrawals and deposits or was this first withdrawal? Some history or a story/explanation from your side

 

Thanks

Hey Fiekie,  you can check the explanation.

[Fiekie247]

On 2/6/2025 at 2:15 PM, ccheianu1 said:

Back in January 2024, I created an account with Rollbit. From the very start, I made frequent deposits and withdrawals, often dealing with large sums of money. Throughout this entire period, I used a VPN set to the Netherlands, and not once was my account flagged or blocked because of it. Everything seemed fine.

Fast forward to January 2025—I deposited over $5,000 into my Rollbit account. I played, took risks, and eventually grew my balance to around $26,000. At that point, I decided to withdraw $8,000, leaving me with a remaining balance of $18,000.

Then, on February 2, 2025, Rollbit suddenly requested that I complete their Know Your Customer (KYC) verification. Since I wasn’t home at the time, the only ID I had available was my provisional UK driving license, so I submitted that. About an hour later, my submission was rejected, and I was told to wait for further response from one of their colleagues.

I waited for over five hours. When I checked my account again, my balance had been completely drained—my $18,000 was gone, leaving only $23 behind. Not long after, my account was blocked entirely. They were clearly aware that I had been using a Netherlands-based VPN, something I had been doing since the very beginning without any prior issues.

To make matters worse, I later received an email from Rollbit. Instead of providing a legitimate explanation, they basically mocked me and even suggested that posting about the situation on social media wouldn’t help.

When you registered, what country and address have you entered? Because I know Rollbit and some other Crypto eventually start KYC when the deposit/withdrawal threshold reach 5 to 10k usd.

[Flatzem]

On 2/6/2025 at 1:15 PM, ccheianu1 said:

Back in January 2024, I created an account with Rollbit. From the very start, I made frequent deposits and withdrawals, often dealing with large sums of money. Throughout this entire period, I used a VPN set to the Netherlands, and not once was my account flagged or blocked because of it. Everything seemed fine.

Fast forward to January 2025—I deposited over $5,000 into my Rollbit account. I played, took risks, and eventually grew my balance to around $26,000. At that point, I decided to withdraw $8,000, leaving me with a remaining balance of $18,000.

Then, on February 2, 2025, Rollbit suddenly requested that I complete their Know Your Customer (KYC) verification. Since I wasn’t home at the time, the only ID I had available was my provisional UK driving license, so I submitted that. About an hour later, my submission was rejected, and I was told to wait for further response from one of their colleagues.

I waited for over five hours. When I checked my account again, my balance had been completely drained—my $18,000 was gone, leaving only $23 behind. Not long after, my account was blocked entirely. They were clearly aware that I had been using a Netherlands-based VPN, something I had been doing since the very beginning without any prior issues.

To make matters worse, I later received an email from Rollbit. Instead of providing a legitimate explanation, they basically mocked me and even suggested that posting about the situation on social media wouldn’t help.

what games did you play?

can you show us the email showing that they mocked you and said posting on social media wouldn't help.

but as far as the VPN goes, you fell into the VPN trap that can be used against a player once a casino no longer wants any business with you.

[ccheianu1]

On 2/9/2025 at 3:46 PM, Fiekie247 said:

When you registered, what country and address have you entered? Because I know Rollbit and some other Crypto eventually start KYC when the deposit/withdrawal threshold reach 5 to 10k usd.

I did not provide a country at the initial stage because it was not requested. However, when I completed the KYC process, I entered my Moldovan address as required.
I greatly appreciate the time you've taken to help me.

[ccheianu1]

On 2/9/2025 at 3:56 PM, Flatzem said:

what games did you play?

can you show us the email showing that they mocked you and said posting on social media wouldn't help.

but as far as the VPN goes, you fell into the VPN trap that can be used against a player once a casino no longer wants any business with you.

- during the year i have played on every single game, but most of the money were made on football betting

- I am unable to find the email from them stating that there is no point in posting anything on social media. However, I have already posted it, and it has gained significant attention, so I assume they have seen it. 

 

- Yes, I understand. They are free to suspend my account, but at first withdraw my outstanding balance of $18,000, which I was promised to be done before I was asked to wait for their colleague.

 

[ccheianu1]

On 2/9/2025 at 3:56 PM, Flatzem said:

what games did you play?

can you show us the email showing that they mocked you and said posting on social media wouldn't help.

but as far as the VPN goes, you fell into the VPN trap that can be used against a player once a casino no longer wants any business with you.

 

[ccheianu1]

On 2/9/2025 at 3:56 PM, Flatzem said:

what games did you play?

can you show us the email showing that they mocked you and said posting on social media wouldn't help.

but as far as the VPN goes, you fell into the VPN trap that can be used against a player once a casino no longer wants any business with you.

i have replied, could you have a look please and advise sir ? thanks

[ccheianu1]

On 2/9/2025 at 3:46 PM, Fiekie247 said:

When you registered, what country and address have you entered? Because I know Rollbit and some other Crypto eventually start KYC when the deposit/withdrawal threshold reach 5 to 10k usd.

i have replied, could you have a look please and advise sir ? thanks

[Fiekie247]

5 hours ago, ccheianu1 said:

i have replied, could you have a look please and advise sir ? thanks

So you do not live in the restricted regions they mentioned? Do you live in any of the below?

 

 

[Fiekie247]

I assume Moldova falls under Ukraine correct?

[ccheianu1]

16 hours ago, Fiekie247 said:

I assume Moldova falls under Ukraine correct?

No, Moldova is a country and is not part of Ukraine. I do have a romanian passport as well and i can prove all the information above.
What they are actually using against me, is using the website from restricted country ( Netherlands - vpn  ) and using a UK provisional driving licence as a kyc document ( my mistake cause did not have any docs near me at that time ) but i am a citizen of Moldova so is there any reason to just steal all my funds from the balance ?

[ccheianu1]

On 2/16/2025 at 6:30 AM, Fiekie247 said:

I assume Moldova falls under Ukraine correct?

i have replied to you sir, could you advise please ?

[Fiekie247]

On 2/17/2025 at 1:03 AM, ccheianu1 said:

No, Moldova is a country and is not part of Ukraine. I do have a romanian passport as well and i can prove all the information above.
What they are actually using against me, is using the website from restricted country ( Netherlands - vpn  ) and using a UK provisional driving licence as a kyc document ( my mistake cause did not have any docs near me at that time ) but i am a citizen of Moldova so is there any reason to just steal all my funds from the balance ?

@ccheianu1 Its a tough one tbh

- You used a VPN location (Netherlands) from a restricted territory according to their terms

- You entered your Moldovian details

- You provided UK KYC documents

Just the above alone seems suspicious to them at a first glance, and immediately it was a way for them to get out of not paying you. 

Remember when it comes to online casinos, one thing they very particular about is the fact that your details are correct and match every kyc document as well as payment methods, one slip up, and you screwed...

Honestly - You should have waited till you got home and provided documents matching the Maldovian details you entered.

Unless you take them to curacao and explain, there is nothing more you can so since they ignoring you.