Reflectechtion Corp N.V. (https://spitfirecasino.com/) SCAM? can anybody help me

[turbolove]

Hi, I'm a player from Spain. I have recently played at this casino. After passing the KYC and registering in mifinity. Only means of withdrawal that they offered me.

If they came to pay me some of my winnings. But currently I have been waiting a long time for others that are pending to pay me.
I have tried to contact the manager without success, I have also tried to speak to the licensee AntillePhone N.V. unsuccessfully.

Total pending amount 1391,11€.

I am desperate, I don't know who to turn to, I would greatly appreciate any help you can give me.

I would also like to denounce the attitude of this casino towards its players so that no one else sees themselves in my situation.

I have been playing in online casinos for many years and this is the first time something like this has happened to me.

Thanks in advance.

 

[Blackjax]

I wish I could help or suggest something but the casino looks new plus its not listed at AG. 

What reasons are they giving to delay your payment?

[Afi4wins]

This Spitfire Casino has gotten low ratings by certain casino reviewers, so it isn't a good place to play at in the first place.

It's a new casino no doubt, so a lot of teething issues can be expected, and what you're going through right now may be one of them. They are also one of many casinos that may require you to submit Source of Wealth (SoW) / Source of Funds (SoF) when and if required. All in all, there's nothing good about the casino as far as I'm concerned!

You also need to tell us first whether you played with Bonus money or not, and what kind of games you played (slots/table games/poker, etc). The size of your bets may also affect your issue here, cos if you're playing with big bets (eg over 10 EUR per spin), then the casino may scrutinise your account first, which may incur some extra waiting time on your side.

[Astaroth]

8 hours ago, Afi4wins said:

This Spitfire Casino has gotten low ratings by certain casino reviewers, so it isn't a good place to play at in the first place.

It's a new casino no doubt, so a lot of teething issues can be expected, and what you're going through right now may be one of them. They are also one of many casinos that may require you to submit Source of Wealth (SoW) / Source of Funds (SoF) when and if required. All in all, there's nothing good about the casino as far as I'm concerned!

You also need to tell us first whether you played with Bonus money or not, and what kind of games you played (slots/table games/poker, etc). The size of your bets may also affect your issue here, cos if you're playing with big bets (eg over 10 EUR per spin), then the casino may scrutinise your account first, which may incur some extra waiting time on your side.

All of that and they could ask for SOF/SOW docs as well sounds like a dog riddled with fleas feel sorry for the OP being trapped in that mess .

[turbolove]

On 7/4/2023 at 6:21 PM, Blackjax said:

I wish I could help or suggest something but the casino looks new plus its not listed at AG. 

What reasons are they giving to delay your payment?

thank you all for your answers

Mail received after much insisting:

"Thank you for contacting SpitFire Casino.

 

In fact, we can see that you have pending withdrawals in the amount of 1391.11 EUR in your account.

However, your game is under investigation with the providers and this is something that may take a while as there is a lot of game going on with some providers.

 

We apologize for any inconvenience this may cause you and will contact you once we have received full reports from all vendors.

 

Sincerely "

Sounds like an excuse to me

 

[turbolove]

I don't know what else to do to get my money back

If you could get in touch with them, to put pressure on it, I would appreciate it.

[email protected]

 

 

 

[turbolove]

On 7/4/2023 at 7:24 PM, Afi4wins said:

This Spitfire Casino has gotten low ratings by certain casino reviewers, so it isn't a good place to play at in the first place.

It's a new casino no doubt, so a lot of teething issues can be expected, and what you're going through right now may be one of them. They are also one of many casinos that may require you to submit Source of Wealth (SoW) / Source of Funds (SoF) when and if required. All in all, there's nothing good about the casino as far as I'm concerned!

You also need to tell us first whether you played with Bonus money or not, and what kind of games you played (slots/table games/poker, etc). The size of your bets may also affect your issue here, cos if you're playing with big bets (eg over 10 EUR per spin), then the casino may scrutinise your account first, which may incur some extra waiting time on your side.

Thanks for your answer.

I have not played with bonuses, I have passed the KYC. In fact, they have paid me some withdrawals. But suddenly they stopped doing it.
I have only played slots. And the highest bets I have made have been when buying bonuses in some games.

Kind regards.

 

[Blackjax]

2 minutes ago, turbolove said:

Thanks for your answer.

I have not played with bonuses, I have passed the KYC. In fact, they have paid me some withdrawals. But suddenly they stopped doing it.
I have only played slots. And the highest bets I have made have been when buying bonuses in some games.

Kind regards.

 

How did you find out about this casino? Has the casino mentioned any ADR in their terms?

[turbolove]

4 minutes ago, Blackjax said:

How did you find out about this casino? Has the casino mentioned any ADR in their terms?

Thanks for the speed, I attached a photo where the information is shown

[Blackjax]

7 minutes ago, turbolove said:

Thanks for the speed, I attached a photo where the information is shown

This is not ADR info, just license.

[turbolove]

1 minute ago, Blackjax said:

This is not ADR info, just license.

I don't know what you mean by ADR, I thought it was an address.

[Blackjax]

How much money had you deposited?

The casino has a rule of 10x max cashout from deposit amount even if you play without bonus.

[turbolove]

1 minute ago, Blackjax said:

How much money had you deposited?

The casino has a rule of 10x max cashout from deposit amount even if you play without bonus.

I haven't broken any rules, they don't want to pay. In fact there are some complaints similar to mine on the next page. 

https://casinogurues.com/spitfire-casino-resena#tab=js-tab-reputation

[Blackjax]

1 minute ago, turbolove said:

I haven't broken any rules, they don't want to pay. In fact there are some complaints similar to mine on the next page. 

https://casinogurues.com/spitfire-casino-resena#tab=js-tab-reputation

 

How much money did you deposit at the casino?

[turbolove]

12 minutes ago, Blackjax said:

 

How much money did you deposit at the casino?

In total I have made deposits for an amount of about €2400

[Blackjax]

51 minutes ago, turbolove said:

In total I have made deposits for an amount of about €2400

Not total.

Before you requested cashout the deposit you made I am talking about that. 

[turbolove]

On 7/12/2023 at 12:26 PM, Blackjax said:

Not total.

Before you requested cashout the deposit you made I am talking about that. 

An example.

[Blackjax]

4 hours ago, turbolove said:

An example.

This was your last deposit? After this you never made any deposit?

[turbolove]

11 hours ago, Blackjax said:

This was your last deposit? After this you never made any deposit?

My last deposits

[Blackjax]

16 minutes ago, turbolove said:

My last deposits

Are you aware of the rule that maximum cashout from a deposit is 10x the amount even if its without bonus? So you get to cashout €300.

What is the update on your withdrawal?

[turbolove]

9 minutes ago, Blackjax said:

Are you aware of the rule that maximum cashout from a deposit is 10x the amount even if its without bonus? So you get to cashout €300.

What is the update on your withdrawal?

At no time have they told me that I have broken any rule. In fact, the last news I have is that my account is under investigation. But this sounds like an excuse for not paying.

[Blackjax]

3 minutes ago, turbolove said:

At no time have they told me that I have broken any rule. In fact, the last news I have is that my account is under investigation. But this sounds like an excuse for not paying.

Do you still have money in your account?

Is your cashout in pending?

If no then try cashing out small amounts like €300, then €300 and so on. If its in pending then let it stay in pending.

[turbolove]

2 minutes ago, Blackjax said:

Do you still have money in your account?

Is your cashout in pending?

If no then try cashing out small amounts like €300, then €300 and so on. If its in pending then let it stay in pending.

I have no money in the account, what I have are pending withdrawals and these cannot be cancelled.

Whenever I have asked I have received excuses, we contact the financial department, ask the manager, and the last one is that my account is under investigation.
I have sent several emails to explain the details of said investigation.

I will keep insisting until they pay me.

 

Thanks for your help

[Blackjax]

5 minutes ago, turbolove said:

I have no money in the account, what I have are pending withdrawals and these cannot be cancelled.

Whenever I have asked I have received excuses, we contact the financial department, ask the manager, and the last one is that my account is under investigation.
I have sent several emails to explain the details of said investigation.

I will keep insisting until they pay me.

 

Thanks for your help

Unfortunately the casino is not listed here so we cant do much about it. 

Did you register a complaint at the other forum?

[turbolove]

On 7/14/2023 at 9:53 AM, Blackjax said:

Unfortunately the casino is not listed here so we cant do much about it. 

Did you register a complaint at the other forum?

Yes, I have registered a complaint. They tried to contact the casino and got no response. In fact there are other complaints similar to mine.

>SNIP<

I appreciate your help, I hope that at least this helps so that nobody plays in this casino that takes such bad care of its users.

Thank you.