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turbolove

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turbolove last won the day on July 14 2023

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  1. Yes, I have registered a complaint. They tried to contact the casino and got no response. In fact there are other complaints similar to mine. >SNIP< I appreciate your help, I hope that at least this helps so that nobody plays in this casino that takes such bad care of its users. Thank you.
  2. I have no money in the account, what I have are pending withdrawals and these cannot be cancelled. Whenever I have asked I have received excuses, we contact the financial department, ask the manager, and the last one is that my account is under investigation. I have sent several emails to explain the details of said investigation. I will keep insisting until they pay me. Thanks for your help
  3. At no time have they told me that I have broken any rule. In fact, the last news I have is that my account is under investigation. But this sounds like an excuse for not paying.
  4. In total I have made deposits for an amount of about €2400
  5. I haven't broken any rules, they don't want to pay. In fact there are some complaints similar to mine on the next page. https://casinogurues.com/spitfire-casino-resena#tab=js-tab-reputation
  6. I don't know what you mean by ADR, I thought it was an address.
  7. Thanks for the speed, I attached a photo where the information is shown
  8. Thanks for your answer. I have not played with bonuses, I have passed the KYC. In fact, they have paid me some withdrawals. But suddenly they stopped doing it. I have only played slots. And the highest bets I have made have been when buying bonuses in some games. Kind regards.
  9. I don't know what else to do to get my money back If you could get in touch with them, to put pressure on it, I would appreciate it. [email protected]
  10. thank you all for your answers Mail received after much insisting: "Thank you for contacting SpitFire Casino. In fact, we can see that you have pending withdrawals in the amount of 1391.11 EUR in your account. However, your game is under investigation with the providers and this is something that may take a while as there is a lot of game going on with some providers. We apologize for any inconvenience this may cause you and will contact you once we have received full reports from all vendors. Sincerely " Sounds like an excuse to me
  11. Hi, I'm a player from Spain. I have recently played at this casino. After passing the KYC and registering in mifinity. Only means of withdrawal that they offered me. If they came to pay me some of my winnings. But currently I have been waiting a long time for others that are pending to pay me. I have tried to contact the manager without success, I have also tried to speak to the licensee AntillePhone N.V. unsuccessfully. Total pending amount 1391,11€. I am desperate, I don't know who to turn to, I would greatly appreciate any help you can give me. I would also like to denounce the attitude of this casino towards its players so that no one else sees themselves in my situation. I have been playing in online casinos for many years and this is the first time something like this has happened to me. Thanks in advance.
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