Noticing some Changes at Video Slots Casino :

[Jeanke08]

Astaroth, I agreed with you in my first sentence.

OP means Original Poster.

I'm with you on this subject/topic bro'

[sectornone]

Hello  

 

I came here looking for some support and I see a few of you have had the same network connection issues/errors I usually play with BitBetWin or bitplay in the ice4 platform and lately NONE of the EGT Playtech, VS, and a few other ones I can’t name off the top of my head will not load AT ALL and sadly NONE of the fishing games will load either is there any way to fix this? 

[Hellridah]

Ok ...so im just waiting for the "Maintenance" to finish and no I won't be clearing the cookies and cache . 

[Hellridah]

22 minutes ago, Astaroth said:

Ok ...so im just waiting for the "Maintenance" to finish and no I won't be clearing the cookies and cache . 

Wow gee wizz imagine my surprise feature gone no game continued : 

[Hellridah]

Ok so no action with the previous issue and now this affecting 1k+ players : 

Timer reached zero then kept counting , casino investigated , and then simply cancelled the tournament players receiving zero . 

It's a shame really things were never like this shocking to be honest and I'm trying to work with them to get things back to the 

point where I can make people confident their in a safe environment but this .....just leaves me with doubts . 

 

[Fiekie247]

If there is one thing I have realized over the years @Astarothis that Videoslots don't give two shiits about you... Period! I have experienced, this many times, that they do not listen to players concerns at all.

One they have been instructed, they stand firm and do not change, no matter what you say or argue.

@Team Videoslots@Team_Videoslots - Can maybe step in here, as they helped me before re-opening my account after I made some noise.

[pinnit2015]

Yeah, they have a forward facing presence, their chat responds quite quickly etc but it's a bit smoke and mirrors - always found them to be quite intransigent with a lot of issues. There's no wiggle room (unlike say Bitstarz who appear to judge 'issues' on a case by case approach), they find you guilty of Charge A: you're doing hard time.  I imagine if you work with them re formal complaints that would pan out the same. 

Even with other smaller issues i've found them quite hard work - i thought, last year or so ago, contacting them over a small, easy to fix issue would be resolved (basically we'd completed the 750 win trophy which would have gave a red wheel - it didn't even appear as an o/s one - basically a glitch their end) - 32 emails later....still wasn't fixed. Gave up the proverbial ghost. 

[Hellridah]

On 3/1/2023 at 5:49 PM, Fiekie247 said:

If there is one thing I have realized over the years @Astarothis that Video Slots don't give two shiits about you... Period! I have experienced, this many times, that they do not listen to players concerns at all.

One they have been instructed, they stand firm and do not change, no matter what you say or argue.

@Team Videoslots@Team_Videoslots - Can maybe step in here, as they helped me before re-opening my account after I made some noise.

At certain points scattered over the course of about 10 or so years there have been good times and bad with Videoslots I just don't know about them at the moment 

their still fast payers there's just stuff going on that just bugs me there at the moment like recently they decided to cough up the 25 spins they owed me from Odins 

gamble no email communication or anything just appeared in my account . 

Never though I'd say this about VIdeo but mate ....it did cross my mind to close up the account especially when that wheel reward got reduced and then there's the issue 

with RTP in malta that requirement is the same as the local casino's here in my country its like playing at the local pub and that's just from my perspective I know guys 

with huge bankrolls shaking their heads at the nonsense going on right now ((even curacao is being watched there was meant to be some changes with the rules at some point)) . 

[Hellridah]

Their just still not getting it even after having an issue escalated 10 times with the same software provider their 

prepared to make me jump through hoops with zero communication about the same issue with irawgaming software 

its quite simple guys a cookie wipe will not magically fix a software's code its a case of the currency not fixating properly 

which requires a code alteration no amount of cache wipes will do anything . 

 

It's just nuts the audacity and stupidity that's going on over there these days somebody needs a wakey wakey .

 

[Slams a Gong]

[SolomonGuad]

Hi there! Thank you for sharing your experience with Video Slots and your thoughts on their loyalty rewards program. It's great to hear that you've noticed some improvements in the program, such as the free spin tournaments and reduction in the autopilot program model.

[Hellridah]

10 hours ago, SolomonGuad said:

Hi there! Thank you for sharing your experience with Video slots and your thoughts on their loyalty rewards program. It's great to hear that you've noticed some improvements in the program, such as the free Spin tournaments and reduction in the autopilot program model.

Hey there and Welcome to the Forum , 

Ok your new around here so I'll actually be positive on this thread a little yes they have a few bells and whistles , yes they pay fast , and yes they have potential . 

Again Welcome ! . 

[Fiekie247]

@Astaroth - I think it's time to give VS a break... That's what I did when I was fed up, feeling they do not give a shiit about me.

Again, as I said, they are very firm once they been instructed what to say or how to handle a situation they do not change their course. They stick to what they believe and do not care if you make $100k in deposits a year. Even when you use the AG complain system they do not care, they wil tell you F off and lay an official complaint with their relevant commission... 

The break was almost 2 years and another 1 year again. After that their shiity attitude and loyalty program did not bother me. 

I just decided to make smaller deposits compare to giving them on average $8k a year in deposits. This year alone I deposited around $100 at VS and about $400 at Mr Vegas and withdrew around 3k over last 3 months from them together after my last withdrawal as well as them telling me I cannot make deposits and only play tournaments.

Now I am faced with country restrictions and cannot play at them anymore

Good riddance I say!

 

 

 

 

 

[Fiekie247]

On 4/11/2023 at 12:17 AM, Astaroth said:

Their just still not getting it even after having an issue escalated 10 times with the same software provider their 

prepared to make me jump through hoops with zero communication about the same issue with irawgaming software 

its quite simple guys a cookie wipe will not magically fix a software's code its a case of the currency not fixating properly 

which requires a code alteration no amount of cache wipes will do anything . 

 

It's just nuts the audacity and stupidity that's going on over there these days somebody needs a wakey wakey .

 

[Slams a Gong]

What worse you waste your time and energy on 10 cents spins on that Shiit RAW gaming ***** provider!!! I hate them, especially that Supertrack railways slot. Jesus that f****d up game on a 200 or 350 GTD tourney is beyond me!!!

[Hellridah]

3 hours ago, Fiekie247 said:

What worse you waste your time and energy on 10 cents spins on that Shiit RAW gaming ***** provider!!! I hate them, especially that Supertrack railways slot. Jesus that f****d up Game On a 200 or 350 GTD tourney is beyond me!!!

I won't say where but recently I was slowed down on Money Train 3 with them Error 400 Connection Issues was on a massive win streak hadn't seen the behavior until 

the win streak hit and luckily for them I didn't record that session ^^ wasn't at VS that's the one thing I'll say about VS there's no great amount of game errors but that F ing log out thing they need to change that that keeps happening and I'm not idle  : I know what your Saying Fiekie247 but at Level 85 after the effort put in I guess part of me want's to help them work typical example is Tsar's Casino Videoslots is very comparable payment wise they just need to up their game . I remember when Kenny Cederqvist used to be in the loyalty department  and they actually gave out bonuses now its lolli scramble spins they could improve . 

Their very comparing to Tsar's its just baffling why Tsar's has low withdrawal amounts they could  be top of the spot in curacao ...

[Hellridah]

Pissed off at you Videoslots after all that loyalty Level 79 and now you can't even refund my 12.00 dollar deposit because of some 

chimp asking for documents for illegal reasons as its illegal to ask people outside of their country ILLEGAL understand ? , Capiche , you sheeee . 

Also as for the youngster that tried to explain things to me I've background in law for a start you prats! ......there must be offer and 

acceptance and certainty of terms a bit of a click required here and there is just sharky why should we have to remember random 

agreement changes every five minutes which will only be handled in a Kangaroo Court at best .

In simple terms I [changes intelligence level] "Me lives in a jungle umms south in a big sea very pretty one you's lives in another sea umppin [scratches head] 

a pretty place up there somewhere now my cheif'em says me's only bound by the laws that govern his country and some other cheif cant'em say you bound by

his ....[eats some bannana] my cheif'em says other cheif full of it hows he goin to em'force anything is he ganna send a postcard with demands [scratches head]. 

 

Now cough up my bread ya bums and maybe just maybe if the MGA learns to play nice you'll get back those lost players seriously buddy 

nobody is going to provide you those documents out of a loony facility [wipes hands] .

[Afi4wins]

Even well known and reputable European casinos cannot be fully relied upon nowadays, but I guess most players (especially in Europe) do not have any other choice but just have to accept them and play at them...enslaved for ever!

[Hellridah]

All of this said there was a time When Videoslots were very special they had the loyalty department worked out and 

games were flowing correctly and I was inviting a number of associates some which are v.i.p in New Zealand now I'm wondering 

what planet I'm on so much has changed over the years its shocking . 

 

At one point I was steering folk clear of Costa Rican operations due to the scandals involved with payments never in a million years 

did I think Malta would take the path that it did I mean why ever bother questioning folks about their funding sources even if it was related 

to terror networks and organised crime you would need to be channeling millions or 100,000's of thousands of dollars these petty amounts 

don't even warrant the situation and the lowering of the RTP figures I'm seeing the world become a former version of itself some type 

of plastic model version gone bad . 

 

Also Correct me if I'm wrong but I'm having a hard time believing Curacao has a 96 percent payout percentage no names mentioned but 

the so called top class casino's I've seen thus far are sporting games like DOA , Falcon Huntress , and a number of others there's no way 

it takes that many spins I've run models just not possible and the CGA needs to look into operations with regular audits if a majority of punters 

are coming there its necessary : I mean when will people get this through their thick skulls that if you "play fair with us" we will "play fair with you"

is that so much to ask ? . 

 

-A

[Afi4wins]

Bluntly speaking bro, casinos will go so far as to 'kill you' to get your money!

[Hellridah]

18 minutes ago, Afi4wins said:

Bluntly speaking bro, casinos will go so far as to 'kill you' to get your money!

It's not my first Rodeo I'm well aware of what their capable of problem is I'm the 

wolf out to do the killin and I'm looking for my money  . 

 

Two ways to play this they be straight with players a lot of whom are quite connected 

or they can continue on their path which from where I'm sitting seems very dark.

[Afi4wins]

36 minutes ago, Astaroth said:

It's not my first Rodeo I'm well aware of what their capable of problem is I'm the 

wolf out to do the killin and I'm looking for my money  . 

 

Two ways to play this they be straight with players a lot of whom are quite connected 

or they can continue on their path which from where I'm sitting seems very dark.

The way I see it, they will continue on with their current ways and paths until some 'Sheriff' stops them in their path! The ways of the old Wild West lingers on... 

[Baba Baba]

It's understandable that you're feeling a bit frustrated with the recent changes in rewards and promotions at Video Slots Casino, especially after being a loyal player for some time.

[Fiekie247]

24 minutes ago, Baba Baba said:

It's understandable that you're feeling a bit frustrated with the recent changes in rewards and promotions at Video Slots Casino, especially after being a loyal player for some time.

Sounds like a copy and paste I say