Can casino take money back after they have accepted cashout?

[JoeyTri]

Hey guys. Thing here is that slot I was playing didnt work correctly. And now they have remove that game from their catalogue. I didnt know that it wasnt working correct way because game info at time was wrong also about this feature ( Game info wasnt in English... ). Now casino has payed some of my cashouts and more than half of my winnings is still not payed and they say because game wasnt working correctly they denied my other cashouts.

Can they take my already payed cashouts back also?

[Blackjax]

On 4/7/2022 at 7:07 PM, JoeyTri said:

Hey guys. Thing here is that slot I was playing didnt work correctly. And now they have remove that game from their catalogue. I didnt know that it wasnt working correct way because game info at time was wrong also about this feature ( Game info wasnt in English... ). Now casino has payed some of my cashouts and more than half of my winnings is still not payed and they say because game wasnt working correctly they denied my other cashouts.

Can they take my already payed cashouts back also?

Sorry for late response .

What is the slot name and which casino?

 

[Fiekie247]

Also the provider need to have given them a written confirmation and explanation claiming the slot was malfunctioning before they can take your winning away.

Also the casinos terms should state, malfunction void pays etc.