RocketPlay Casino Support Thread

[mike_rocketplay]

Hello everyone!

My name is Mike, and I am an official representative of RocketPlay Casino. I am here to answer any questions and assist you with all your queries regarding our brand. You can also reach us through our live chat (located in the right upper corner of the casino's main page), or email us to [email protected].

Rocket Play is a fantastic place with a lot to offer: from weekly tournaments and generous welcome bonuses, to a great variety of slots from world-class game providers, high payouts and convenient payment systems. We have a 24/7 customer support who is always ready to address your concerns.

Join RocketPlay today and start your fabulous journey to great wins and outstanding emotions.

[cocopop3011]

Hi Mike and welcome to the forum! 

I'm so happy you decided to join us here and I'm sure you're about to get a super warm welcome.

[mike_rocketplay]

48 minutes ago, cocopop3011 said:

Hi Mike and welcome to the forum! 

I'm so happy you decided to join us here and I'm sure you're about to get a super warm welcome.

Hello, cocopop3011! 
I am also very happy to be a part of the ASKGAMBLERS community!

[Afi4wins]

2 hours ago, mike_rocketplay said:

Hello everyone!

My name is Mike, and I am an official representative of RocketPlay Casino. I am here to answer any questions and assist you with all your queries regarding our brand. You can also reach us through our live chat (located in the right upper corner of the casino's main page), or email us to [email protected].

Rocket Play is a fantastic place with a lot to offer: from weekly tournaments and generous welcome bonuses, to a great variety of slots from world-class game providers, high payouts and convenient payment systems. We have a 24/7 customer support who is always ready to address your concerns.

Join RocketPlay today and start your fabulous journey to great wins and outstanding emotions.

Hi Mike, and welcome to the forum too.

I'm still wondering why at Askgamblers, your casino is offering 100% deposit bonuses plus breadcrumbs? 10 spins is literally breadcrumbs to me, hehehe. Why not maintain 100 free spins for the 1st deposit, then perhaps 50 free spins for the other 4 deposit bonuses. That would attract new players to sign up.

As for me, when I saw that 10 free spins offer, I wanted to puke! Hahaha. 

(EDITED) Pardon me Mike, I mistook your casino for another similar named casino (Casino Rocket)! 

[mike_rocketplay]

15 minutes ago, Afi4wins said:

Hi Mike, and welcome to the forum too.

I'm still wondering why at Askgamblers, your casino is offering 100% deposit bonuses plus breadcrumbs? 10 spins is literally breadcrumbs to me, hehehe. Why not maintain 100 free spins for the 1st deposit, then perhaps 50 free spins for the other 4 deposit bonuses. That would attract new players to sign up.

As for me, when I saw that 10 free spins offer, I wanted to puke! Hahaha. 

(EDITED) Pardon me if I mistook your casino for another similar name casino! 

Hi Afi4wins! Thanks for your feedback! Our welcome bonus is 100% + 100fs. Free spins on the first deposit are added in a set of 20 per day for 5 days - a total of 100 free spins. The first 20 free spins are added after a successful deposit. The next 20 free spins are added after 24 hours, if you have met the wagering requirement x1. Perhaps you really confused RocketPlay casino with another project?

[Blackjax]

Welcome to our forum Mr Rocket. Now that you are done meeting nice people please allow me to introduce myself. 

I signed up at your casino about 2 and a half months ago and claimed the first deposit bonus. I played with NZD currency and Netent slots were not available to play. Chat told me as your casino is new you are installing updates. I even sent an email. They told me netent games will be available a  week later. I came back to your casino three weeks later made a deposit and netent games were not available and they are  still not available to play with NZD. How much time to update. Your casino has excellent support BTW and even my documents were verified quick. Best of luck to your casino. 

[Afi4wins]

39 minutes ago, mike_rocketplay said:

Hi Afi4wins! Thanks for your feedback! Our welcome bonus is 100% + 100fs. Free spins on the first deposit are added in a set of 20 per day for 5 days - a total of 100 free spins. The first 20 free spins are added after a successful deposit. The next 20 free spins are added after 24 hours, if you have met the wagering requirement x1. Perhaps you really confused RocketPlay casino with another project?

Yes, so sorry about that Mike...I mistook your casino for Casino Rocket! 

[cocopop3011]

6 minutes ago, Afi4wins said:

Yes, so sorry about that Mike...I mistook your casino for Casino Rocket! 

I knew you had

[Blackjax]

4 minutes ago, cocopop3011 said:

I knew you had

We have two Rockets now. 

[Afi4wins]

1 minute ago, Blackjax said:

We have two Rockets now. 

I hope Elon Musk would bring in his rocket so we all can get huge deposit bonuses and lots of free spins! 

[mike_rocketplay]

1 hour ago, Blackjax said:

Welcome to our forum Mr Rocket. Now that you are done meeting nice people please allow me to introduce myself. 

I signed up at your casino about 2 and a half months ago and claimed the first deposit bonus. I played with NZD currency and NetEnt slots were not available to play. Chat told me as your casino is new you are installing updates. I even sent an email. They told me NetEnt games will be available a  week later. I came back to your casino three weeks later made a deposit and netent games were not available and they are  still not available to play with NZD. How much time to update. Your casino has excellent support BTW and even my documents were verified quick. Best of Luck to your casino. 

Hi Blackjax! Thanks for rating our support team! It works for players 24/7 and there are specialists on the other side of the screen who are always ready to help. I think slots from the provider NetEnt will be added in the near future. We wish you good luck and we will be glad to see you again in RocketPlay casino!

[mike_rocketplay]

1 hour ago, Afi4wins said:

Yes, so sorry about that Mike...I mistook your casino for Casino Rocket! 

It's okay, Afi4wins) I'll be glad to see you among the players of RocketPlay casino!)

[Blackjax]

42 minutes ago, mike_rocketplay said:

Hi Blackjax! Thanks for rating our support team! It works for players 24/7 and there are specialists on the other side of the screen who are always ready to help. I think slots from the provider NetEnt will be added in the near future. We wish you good luck and we will be glad to see you again in RocketPlay casino!

Netent are already at your casino. I am saying i cant play with NZD currency.

[mike_rocketplay]

18 minutes ago, Blackjax said:

NetEnt are already at your casino. I am saying i cant play with NZD currency.

Oh, sorry, I misunderstood you. I will clarify this and return with an answer.

[Afi4wins]

1 hour ago, Blackjax said:

NetEnt are already at your casino. I am saying i cant play with NZD currency.

Why are you playing with NZD bro??? 

Are you doing astral projection space travelling day in and day out? 

[Blackjax]

8 hours ago, Afi4wins said:

Why are you playing with NZD bro??? 

Are you doing astral projection space travelling day in and day out? 

If I have 40 euro in my skrill/ neteller I get 60 Cad/Aud or 65 NZD. Total balance with bonus is 120cad/aud or 130 nzd instead of 80. Or if I have 60 euro its 90 Cad/Aud or almost 100. Total bal with bonus is 180 cad/Aud or 200 NZD instead of 120. 

So instead of a small balance the total  balance gets bigger with bonus. If I have less than 100 euro I always convert to Aud/cad/NZD and play. Balance  lasts longer.

Cad/Aud are not equal. But just to make it easier to understand.

[Afi4wins]

2 hours ago, Blackjax said:

If I have 40 euro in my Skrill/ neteller I get 60 Cad/Aud or 65 NZD. Total balance with bonus is 120cad/aud or 130 nzd instead of 80. Or if I have 60 euro its 90 Cad/Aud or almost 100. Total bal with bonus is 180 cad/Aud or 200 NZD instead of 120. 

So instead of a small balance the total  balance gets bigger with bonus. If I have less than 100 euro I always convert to Aud/cad/NZD and play. Balance  lasts longer.

Cad/Aud are not equal. But just to make it easier to understand.

If that's your reasoning, then why not play in Rubles, or Zlotys or Yen...you'd get so much more money wouldn't you? 

[Blackjax]

1 hour ago, Afi4wins said:

If that's your reasoning, then why not play in Rubles, or Zlotys or Yen...you'd get so much more money wouldn't you? 

Nash. The minimum bet changes.

Minimum bet in euro/usd 10 cent/20cent

Minimum10/20cent (cad/aud/nzd) is 0.6 to 0.7 in eur

Minimum bet in Rubles would be 10/20 roubles which is 12/24 cents and so on for other currencies.

When I see your .15  myr bets I get jealous.  You guys are allowed 3 cents bets.

 

[Blackjax]

@mike_rocketplay is there any chance you will be adding Astropay as deposit options?

[Afi4wins]

35 minutes ago, Blackjax said:

Nash. The minimum bet changes.

Minimum bet in euro/usd 10 cent/20cent

Minimum10/20cent (cad/aud/nzd) is 0.6 to 0.7 in eur

Minimum bet in Rubles would be 10/20 roubles which is 12/24 cents and so on for other currencies.

When I see your .15  myr bets I get jealous.  You guys are allowed 3 cents bets.

 

At my local online casino, games by PlaynGo, Pragmatic and Microgaming start at 5 cents coin value, so if the playlines are fixed, I won't play them. Pimped and Holiday Season can be played on any number of lines, so they are the only two games besides Playtech that I do play. 

[mike_rocketplay]

2 hours ago, Blackjax said:

@mike_rocketplay is there any chance you will be adding Astropay as deposit options?

Everything is possible, but I cannot give exact information or terms yet.