King Billy Casino, terms and conditions on Cash back policy???

[Blackjax]

Are you still playing at king billy after that week you received your cashback? Are you playing at anyother casino? How is their cashback?

[niran]

please for the sake of the argument, stay relevant! I'm not going to argue and battle with people. I have clearly looked up numerous amounts of cashback policies and they all calculate the weekly cashback by  net wins - total bet amount =

and your asking for personal info which I don't want to share with you! Sorry!!

[niran]

I posted a thread on Casinomeister about this cashback situation and now ruslan is saying I lost 250 for oct 28 to nov 02. he's changing his story and arguments I'm quoting him.

"Dear Niran,

Cashback is provided upon loss of deposit firstly FYI. I said €250 on loss in the above, you can reread my message properly. Don't play with my words. You can continue that ******** everywhere, but everyone here on the forum should know that €250 loss in any casino cannot guarantee you thousands of cashback. I hope it is clear enough."

 

I don't get this guy, when I quoted his formula and posted it there about how he came up with 667 for oct 27 to nov 02, hes saying I lost 250 , also hes saying its based on loss of deposit. what's really going on?????

 

 

[niran]

I would like to post this chat transcript I had with one of the support members at King Billy casino that should shed more light on what is calculated in the formula! I asked the support agent how the cashback formula was calculated and gave her an ex. of black jack. if I bet 300 and won 300 what would you put into the formula for the cashback. She replied total bet 300 - total winning bet amount 300 = 0. I also have another chat transcript of another employee telling me that the winning amount is net!

[niran]

 My investigation is now at a higher level and it was escalated by The Pogg,  The complaint is now at SoftSwiss, the parent company of the casino. And, that was emailed to me by my vip rep, from King Billy casino. And she explained that none of the mangers are involved in the investigation at this point!! I wonder why????

 

I have looked up cases on The Pogg and anything a casino claims through email, or chat is deemed accurate, full stop. they have the tools and information infront of them to inform me of anything that's not true, or anything that they don't know they then would have to speak to the managers about. All support staff is trained in the knowledge of the terms and conditions, and they must be bc, if a prospective client asked them a question they would have to give the answer about the terms or relay a email to a senior support staff so I can get the answer! 

I have spoken to numerous amounts of support staff via chat from diff casino over the past month looking to sign up. They all tell me the same thing about the Cashback Bonus, that they first have to look up the terms and conditions, then if I ask a question they're not sure of they relay me a email to contact someone who will give me an answer.

Again, this is physical evidence not hearsay, and its binding bc she represents the casino, and again I have reviewed other Pogg investigations where anything said over a chat or email of a promo is binding. She's not allowed to just say anything she wants to say, and again thats not the only one I have I have another one from another support staff!



I think I'm done proving my point!

 

 

[niran]

with the new evidence I have just provided isn't this proof enough? that the formula is

(total bets that week - total net wins that week - bonus)x10% and has nothing to do with netloss!!

@Afi4wins

@cocopop3011

 @ValDes

@Blackjax

@kayenne23

 

[Afi4wins]

Niran mate, cashbacks are paid based on the net loss x the cashback %...but casinos may have different ways on how the net loss amount is calculated. The cashback percentile may be a constant factor but the net loss may differ at different casinos!

There was one case here from a new member, also regarding cashback, and that casino certainly had a very weird and winding way of calculating the net loss!

Whether these different ways of calculations are legitimate or not, lets leave that to the ADR to decide.

[niran]

yeah that same guy here his casino counted net winnings in the calculations not gross winnings. dude I have talked to numerous casinos and they calculate the weekly cashback based on  this formula  (total winnings that week - winning amount that week - bonus)x10%. and they speak nothing about netloss when I talk to them. literally.

maybe its diff for you bc you don't play table games!

can you define what net loss is to me?

 

 

 

 

 

 

[Afi4wins]

Simply put...net loss is the difference between the total wagered amount minus the total winnings amount...period!

Cashback offers, on the other hand, have different offers!

A straightforward one...deposit $20, if lost, get 100% back...so get a $20 cashback...no other calculations needed!

Some others...deposit and play, if lost, get 10% cashback...total wagered minus total winnings minus bonus if any (=net loss)...cashback amount not necessarily be 10% of deposited amount, it depends on the final net loss amount.

Some cashbacks appear to have the same formula as above, but the software itself may calculate the final net loss in a different way, and certainly differently between table games and slot games!

Your case is the third kind!

[niran]

ok I get it now thanks for that!

So then the weekly cashback that is offered by King Billy with the proof of the support chat that I have, is obvious that net loss is calculated by net wins, as well as the other guy who had a problem with his cash back a couple of months ago. 

thanks for clearing that up brother, and hopefully the proof I have provided would shed more light on how I'm being treated by King Billy. If my cashback was calculated by a software that week where I got 667, then why was I told I wasn't going to get anything when I asked them, but when I started to complain and threaten to post on AskGamblers and other forums thats when I magically got a cashback.  

anyways thanks for all your help, but it should be obvious now to everyone that I am owed  money  but I will wait on The Pogg investigation to finish.

 

[Afi4wins]

You're most welcome mate...so lets just wait what The Pogg finally decides. 

[kayenne23]

Niran, unfortunately this how the casino put the formula. Its an unofrtunate mistake for not getting it. Personally, (me who is one of the worst at maths) i would have made the same mistake. 

[niran]

On 12/7/2020 at 7:04 AM, kayenne23 said:

Niran, unfortunately this how the casino put the formula. Its an unofrtunate mistake for not getting it. Personally, (me who is one of the worst at maths) i would have made the same mistake. 

what are you talking about, lol! I have also spoke to lcb.com and they told me that I was correct in the formula its based on net wins. I have proof with support chat that its net wins! I have other casinos telling me in their formula unless otherwise stated its always net wins. Dude, you make no sense in what you're saying. 

this is the argument:

I say the world is a circle and round with screen shots of satellites with proof of nasa, and with science, and your telling me that the world is flat with no proof, just based on  0 facts..... and opinions............ lol lol lol. @Blackjax @kayenne23

 

makes me wonder!!!!!!!!

 

[cocopop3011]

On 12/11/2020 at 7:24 PM, niran said:

what are you talking about, lol! I have also spoke to lcb.com and they told me that I was correct in the formula its based On Net wins. I have proof with support chat that its net wins! I have other casinos telling me in their formula unless otherwise stated its always net wins. Dude, you make no sense in what you're saying. 

this is the argument:

I say the world is a circle and round with screen shots of satellites with proof of nasa, and with science, and your telling me that the world is flat with no proof, just based on  0 facts..... and opinions............ lol lol lol. @Blackjax @kayenne23

 

makes me wonder!!!!!!!!

 

Niran, I think you may have already been warned but please can you try and keep the tone friendly, other members have just been trying to help, no malice intended I'm sure of it.

[pinnit2015]

What planet is this OP from? The only thing you've proven (which is nothing by the way) is the fact you are incapable of following complaints processes; continuing to spam every gambling forum on the planet despite insisting 'I WILL WAIT UNTIL THE POGG's DECISION' and repeating yourself, saying the same thing in the same way, incessantly to the point i thought the internet had an echo in it. 

And the arrogance of yourself is outstanding - personally, and i predict they will,  the decision will go against you - good. I'd reject it just because your're one of the most annoying posters i've read on a forum (which is some going as i remember Johnny from back in the day)

[Blackjax]

@niran look bro I have seen your other post on our forum where you have tried to target me just because  I don't agree with you. After you said you have started another thread on a different forum  I checked it and  EVERYBODY   on that forum is calling you crazy and even calling you out for behaving like an idiot. I have been avoiding you because of your rude comment so please  stop tagging me just because I don't agree with you. You are delusional  I am not. Thank you.

[Blackjax]

BTW I just checked Lcb thread of his post and he is lying again. He lied here and then he lied at casinomeister and got  bashed over there and now he is lying that lcb is agreeing with him. Apparently there is just two comments on the thread by lcb and last comments is about niran not cooperating . You are exposed again.

[ValDes]

@niran, 

As requested earlier, please, refrain from further posting here UNTIL you got some final results from the supposedly ongoing complaints/investigations. 

Thank you. 

 

[niran]

 

17 hours ago, Blackjax said:

BTW I just checked Lcb thread of his post and he is lying again. He lied here and then he lied at Casinomeister and got  bashed over there and now he is lying that lcb is agreeing with him. Apparently there is just two comments on the thread by lcb and last comments is about niran not cooperating . You are exposed again.

I have spoken with the support chat at lcb.com twice I have screen shots if you want me to prove it, and they both say that net winnings is calculated on the terms and conditions. 

what's funny is that I was emailed  5 diff. cashback schemes from king billy with different formulas how to calculate the cashback, within a month which in my view is crazy.

they changed their cashback scheme three times  on their terms and conditions since I started posting, which seems strange if they didn't do anything wrong

Also, if you really check the thread at Casinomeister and read what ruslan posted he said that I am not awarded a cashback on a 250 loss!! then when I started showing more proof he stoped responding to the thread like it was a virus. which contradicts his reply to all the posts here!!

all I wanted to do was update this forum on what's going on, since everything that ruslan has been saying here contradicts everything he mentioned on casinomester. 

thats all I'm going to say here......

 

[maskazergon]

This guy niran is completely right.

I willl be posting up soon so much of my issues I've had with king Billy.

And that black guy saying to him your one of the most annoying guy on the forum, I say to you get stuffed.

The guy is voicing his opinion and has all right to, fir you to say that you sound like somebody who is bored and has nothing else better to do.

Simple donyb read his post.

 

I've been a member for 4. Years and king Billy and I'm not too sure if I should post my negetives here or a new post.

 

This guy who's complaint about KingBilly cash back I totally know where his coming from..

I've deposited $24,000.00 AUD 

And I've never received a cashback i always get some ***** escuse !

But I have bigger issues. With this casino rather than just cashbacks, much more than that

[Blackjax]

4 hours ago, maskazergon said:

This guy niran is completely right.

I willl be posting up soon so much of my issues I've had with king Billy.

And that black guy saying to him your one of the most annoying guy on the forum, I say to you get stuffed.

The guy is voicing his opinion and has all right to, fir you to say that you sound like somebody who is bored and has nothing else better to do.

Simple donyb read his post.

 

I've been a member for 4. Years and king Billy and I'm not too sure if I should post my negetives here or a new post.

 

This guy who's complaint about KingBilly cash back I totally know where his coming from..

I've deposited $24,000.00 AUD 

And I've never received a cashback i always get some ***** escuse !

But I have bigger issues. With this casino rather than just cashbacks, much more than that

I am going to refrain myself from calling you a bad loser but you sure are behaving like one. As far as your judgement about this case it tells a lot about you by taking out on me. Meanwhile why dont you go through the link below and see who is who.

We are not allowed to post links but please google King billy vs Niran casinomeister and enlighten yourself.

[niran]

first of all neither lcb or casinomeister pab adjudicated my complaint, its still with the pogg. Casiniomeister forum members all they do is pass judgement and harass people with valid complaints. If you read through my thread I got kicked off bc I was a truth teller and they got mad bc I was right every step of the way.

Also the pogg will not try and resolve your complaint if another pab is handling the case, and I started the complaint with them so I never asked lcb or casinomeister to resolve this, I went on there to post my opinions about the casino. 

Furthermore if you read my trust pilot complaint King Billy replied back and said that the pogg resolved the complaint in their favour but look at the picture below!! King Billy lied and that should show you what type of casino they are, but the question is why do they need to lie about the pogg resolving the case in their favour when they never have!!

 

[cocopop3011]

@niranI’m not being funny but if that’s how you feel about AG, what you wrote on TrustPilot, why are you still here? It’s being investigated with ThePogg, why would you need every avenue possible to investigate at the same time
 

I’m not reading through it all again for the millionth time so remind me what exactly is happening with this right now. 

[Afi4wins]

27 minutes ago, cocopop3011 said:

@niranI’m not being funny but if that’s how you feel about AG, what you wrote on TrustPilot, why are you still here? It’s being investigated with ThePogg, why would you need every avenue possible to investigate at the same time
 

I’m not reading through it all again for the millionth time so remind me what exactly is happening with this right now. 

It's going to take many more months before ThePogg can get any answers from the relevant authority, so just have to wait and see.

[niran]

@cocopop3011what was it that I wrote specifically that you interpreted me expressing my feelings about AG in a negative way?

The reason why I am complaining about King Billy on casino threads is to inform other gamblers about my experiences and to protect them from the same thing happening to them! Information is power!

This is about King Billy not paying me my correct cashback while sending me 5 diff cashback schemes and then deleting my gaming log history in my account profile so I couldn't look or calculate it myself. Then when I requested my betting logs via email  they sent me 3 diff kinds of edited versions which is fraud and illegal, against MGA policy!

@Afi4wins Why do you feel like it will take months? it's already been 2 months so far since they sent the complaint over to the mga!

 

LASTLY, ITS FUNNY HOW @Ruslan_KingBilly SAID  IN THIS THREAD THAT THE MALTA GAMING AUTHORITY HAS NO JURISDICTION OVER THIS CASE!!