niran

contact Thepogg.com they will help you 100%!!! you can get your bank to make an exception due to the circumstances, your Canadian bank doesn't delete info for a couple of years and they have all of that.

thank you @kayenne23 and @Afi4wins for all your help guys!!

But there is the one other problem that occurred as well. King Billy deleting all of my gaming logs on the website and when I requested for my gaming logs so I could calculate my cashback the first document they sent me was edited. Then when I complained bc I had an original from two weeks before, which they must of forgot I had for another complaint, they sent me another edited version and finally after arguing they sent me the original. Three diff. edited versions of my gaming/betting logs which is a violation of The Data Protection Act. Which is BIG deal!! In the eyes of any authority that is committing fraud!!

@kayenne23 and @Afi4wins you guys know how long I should wait for a reply before I ask for an update from the MGA?

sorry I meant to say they have the same brand with two licenses. I was on kingbillycasino.com curacao license.

hey @kayenne23 you were right I got a response back from the pogg telling me: "The MGA has reviewed this issue and concluded that it exceeds the remit or authority of an ADR to review given that it relates to relates to licensing rather than transactional matters. You will need to contact the MGA directly to raise your concerns in this case" I contacted the mga and they said they are looking into the case, but from your experience what do you think will happen since King Billy has the same brand that have two diff licenses, the mga player support directive says that when this is the case the foreign license can't breach the player directives!

Well I started my complaint here and then got it turned down they said I should got to the reg. body. Then I was told to go to The Pogg and I did that. Now I have this statement by The Pogg, So I'm just going to wait it out for a response back from the MGA.

The Pogg said that it would be a slow process, but seeing how some of you guys are experts in online casinos thought I would ask! Again, your support chat staff directed me to ask these questions in the forum.

The Pogg is king billy's ADR. I asked the support chat here at ask gabmblers and they said that the MGA is now taken the investigation further but thought you might know a little bit more about their investigative techniques and if the casino is trying to appeal the poggs decision. Thanks for your input!

@kayenne23 hey wanted to ask you The Pogg has replied to back to the investigation and has said "This issue has been taken over by the regulator and this service no longer has any involvement in the management of this case." Would you know what he means by that" I tried asking him but I still haven't got a reply back.

Well I was told by the player support chat to ask the question in the forum if anyone had experience in dealing with the MGA regarding how long it took! And the response I got were good but you should inform your members to stop trolling people who have valid questions! If people continue to troll people no one will continue to stay here and participate on this forum, and it will drive people away from asking valid questions! Therefore, you need to stop it and not laugh when people make stupid comments about how I spent 250, made 8k and then lost it, which by the way is total lies I spent over 30k over those two weeks! bc then your participating in this as a forum admin. It looks bad on you and you should be bipartisan!! Anyways I'm done talking about this situation and will post it so everyone will see when I'm right. It's horrible when members instead of helping other members want to degrade them. When we should be all sticking together and helping each other! Everyone needs to take tips from AFI4WINS he's so humble, helps people and shows the upmost respect! I vote AFI for PRESIDENT!!!!

See what I mean about you assuming things, and say the stupidest things. Dude you need a life, and friends!! Your arguments keep showing everyone how intelligent you are, its like you keep proving to be a sore LOSER!!

lol. you have no clue and say the dumbest thing thats probably why you have no bankroll like me! keep praying buddy with your loser arguments!! you must have no friends thats why you keep trolling people, your words explain how much of a sore loser you are and sad life you live. look at the bank roll at the botttom. 20k buddy!!! shows you you know nothing about people. LOL!! who's the broke one now!!!

First of all I deposited over 30k those two weeks. Second you couldn't even afford to play the high stakes I play. Keep playing with your peenies buddy. Your deff. jealous bc of my case has far exceeded your loser mentality expectations!! Don't be mad at me bc your living a lonely life and need to get your anger out on others. lol!!!! You deff. think you know more than Duncan the Pogg founder and adjudicator, please tell me where you get your knowledge from or even experience since you think you know more than him. That screenshot of casinomeister has no editing in it, Max responded the proof I had of the forged documents your friend Ruslan cheated me. why don't you go ask your buddy @Ruslan_KingBilly and ask him why he's in hiding he's not even responding to complaints that people made about kingbilly on his thread at casinomester!! You are clueless and troll people who out smart you, but hey intelligence is not your strong suit I get it!!

I can still tell your mad bc you were super wrong, not my fault you have loser syndrome!!! And the pogg could of easily dismissed my case but there are two reason stated on their website why they go to the MGA: 1. They told the casino to pay me and they refused to do so. 2. They are seeking to get the casino sanctioned bc they committed fraud. Also, Duncan would of not made the mistake of going to the MGA if their was a jurisdictional issue he's more competent and has more experience then most. Also the MGA has said if a casino is operating the same casino in two diff. jurisdictions then the player protection is valid. Why don't you ping @Ruslan_KingBilly and have him answer this question. They have committed fraud and deserve everything thats coming to them. Also wanted to show you a pic I saved from casinomeister PAB manager when I showed him all the forged documents of this casino, and his response to that!

So what do you think the problem could be?

they contacted the MGA on around Dec 20. If you check the last page I posted a pic of the confirmation that the pogg is consulting with them.

I'm not directly corresponding with the MGA, its the pogg. No I didn't use aggressive language with the pogg. it's been over three months so hopefully they will respond back this month. But do you have experience in why they would be taking so long?

Anyone know why my case with the MGA maybe taking so long? I understand the pogg stated that in Dec they were corresponding with them. Anyone have any suggestions, I feel like King Billy maybe getting audited!

will do!

I totally get where you're coming from brother and appreciate your input since you were the first supporter/help I got from the start of this mess. But the pogg who has tons of experience dealing with complaints, informed me that they are consulting with the MGA, I hardly think Duncan would make a mistake. But I do want to point out something that the MGA states when a casino is operating the same brand in another jurisdiction: "Secondly, where the website of the MGA-licensed operation is also used in connection with a foreign licence, this shall be notified to the MGA forthwith, and such setup shall be allowed only in exceptional circumstances, where the MGA is satisfied that the regulatory objectives are not prejudiced thereby" Therefore, I think I am protected by the mga because King Billy operates the same brand in malta and curacao!

@cocopop3011what was it that I wrote specifically that you interpreted me expressing my feelings about AG in a negative way? The reason why I am complaining about King Billy on casino threads is to inform other gamblers about my experiences and to protect them from the same thing happening to them! Information is power! This is about King Billy not paying me my correct cashback while sending me 5 diff cashback schemes and then deleting my gaming log history in my account profile so I couldn't look or calculate it myself. Then when I requested my betting logs via email they sent me 3 diff kinds of edited versions which is fraud and illegal, against MGA policy! @Afi4wins Why do you feel like it will take months? it's already been 2 months so far since they sent the complaint over to the mga! LASTLY, ITS FUNNY HOW @Ruslan_KingBilly SAID IN THIS THREAD THAT THE MALTA GAMING AUTHORITY HAS NO JURISDICTION OVER THIS CASE!!

first of all neither lcb or casinomeister pab adjudicated my complaint, its still with the pogg. Casiniomeister forum members all they do is pass judgement and harass people with valid complaints. If you read through my thread I got kicked off bc I was a truth teller and they got mad bc I was right every step of the way. Also the pogg will not try and resolve your complaint if another pab is handling the case, and I started the complaint with them so I never asked lcb or casinomeister to resolve this, I went on there to post my opinions about the casino. Furthermore if you read my trust pilot complaint King Billy replied back and said that the pogg resolved the complaint in their favour but look at the picture below!! King Billy lied and that should show you what type of casino they are, but the question is why do they need to lie about the pogg resolving the case in their favour when they never have!!

I did mention this to the pogg lets see what happens!!

3 weeks ago the pogg informed me that they are consulting the malta gaming authority regarding the complaint! but I was wondering if you could help me answer the question, that if a casino violates the gaming act, could I get back all the deposits that I made to the casino??