[Edited:] Problem with 7bitcasino

[jjtorrez1]

1 minute ago, Afi4wins said:

I have nothing to do with that as I am just an ordinary member.

My statements are only concerning your case directly, regardless of the casino's status. The same thing would most probably have happened the same way if it was at another reputable casino, simply going by the requirements of the law, but I do not know much details about your case here anyway.

I hear you but as of right now the Law in Curacao  does not recognize 7bitcasino as a legal casino so I think askgamblers needs to address this right away and its not difficult to go to their regulators website and enter in the casino website under the validator tab and see what it reads. Antelliphone, N.V. does not list 7bitcasino as a legal casino, their license is an ip provider and marketing business license not a casino.

[Afi4wins]

22 minutes ago, jjtorrez1 said:

I hear you but as of right now the Law in Curacao  does not recognize 7BitCasino as a legal casino so I think askgamblers needs to address this right away and its not difficult to go to their regulators website and enter in the casino website under the validator tab and see what it reads. Antelliphone, N.V. does not list 7bitcasino as a legal casino, their license is an ip provider and marketing business license not a casino.

Point taken, so we'll leave that bit for Askgamblers management to sort out.

What we members are trying to do here is to try to understand what is happening at the casino and why you can't seem to withdraw your winnings. That was the main topic wasn't it?

What I can understand so far is that it seems your supporting documentations were not approved or accepted by the casino, hence the limbo...or maybe I'm wrong?

[cocopop3011]

1 hour ago, jjtorrez1 said:

You keep talking about the law and casinos but why every time I post proof that Antillephone, N.V.  has 7BitCasino license registered as a marketing company and ip provider not a casino somehow my post disappears and nobody knows what happened. go check herehttps://validator.antillephone.net/validate?

I did not approve your post as we don't need two heated topics with accusations. If you want to post your findings in this thread you can. Let's keep it all in one place.

[cocopop3011]

47 minutes ago, jjtorrez1 said:

I hear you but as of right now the Law in Curacao  does not recognize 7BitCasino as a legal casino so I think askgamblers needs to address this right away and its not difficult to go to their regulators website and enter in the casino website under the validator tab and see what it reads. Antelliphone, N.V. does not list 7bitcasino as a legal casino, their license is an ip provider and marketing business license not a casino.

Wait! So let me just get this right. You're accusing them of not having a valid license now? And your proof is......

[jjtorrez1]

1 hour ago, cocopop3011 said:

Wait! So let me just get this right. You're accusing them of not having a valid license now? And your proof is......

I am only using the information 7bitcasino has listed on there own website.

Their regulatory body is Antillephone, N.V. if you go to their website you can lookup an operator to see if their license is valid. When looking up 7bitcasino you will see that their license is not a gaming license and they are registered as a marketing company and ip provider not a valid casino. 

https://validator.antillephone.net/validate?domain=7bitcasino.com

Let me repeat that this is not an accusation I am reading what their  regulatory body is saying about them so these are not my words.

[kayenne23]

On 10/26/2020 at 5:17 PM, Blackjax said:

I remember this comment. Reminds me of myself. when i decided to register a complaint against a casino onece.While writing my complaint I was like i am right and will bring this casino down. I was stupid. I had opened an account on a casino two years ago. Never made a deposit completely forgot about it. And opened an account a new one made a deposit of 40€ took a bonus. Finished wager and requested for 160€ cashout. When they told me i had duplicate accounts. They put a 3x wager on my balance. I finished wager and ended up on 80€ extra than my requested withdrwal. I came here on forum to register a complaint. But i realised i was wrong. BTW has anyone else broken t&c of casino and gotten away with it. Casino not being harsh on them. Or should I start a new topic.

YIKES. STEALING AWAY SOMEONE ELSES THUNDER.

Yes couple of times I did it with bitstarz. I am the oldest member there. One time I bet over the max bet and I told them. They told me it's okay. Later I had a big win but the free spins had max cashout. They let me withdraw 300 euros eventhough max cashout policy was like 50 or something. And..one time they declined and confiscated 1000 euros. Reason was that a member of my fam had registered via my ip address. So they believed I was the same person. (back then 1k was not so important) now I would have brought the world down.

I became vip here so I got extremely a lot of privileges. Can't complain. 

Also cookie casino spinia and bitcoin casino are good at treating well and tempt to be relaxed if you make silly mistakes. 

 

[cocopop3011]

3 hours ago, jjtorrez1 said:

I am only using the information 7BitCasino has listed on there own website.

Their regulatory body is Antillephone, N.V. if you go to their website you can lookup an operator to see if their license is valid. When looking up 7bitcasino you will see that their license is not a gaming license and they are registered as a marketing company and ip provider not a valid casino. 

https://validator.antillephone.net/validate?domain=7bitcasino.com

Let me repeat that this is not an accusation I am reading what their  regulatory body is saying about them so these are not my words.

Then you should contact the licensing agency if you believe this.

[jjtorrez1]

1 hour ago, cocopop3011 said:

Then you should contact the licensing agency if you believe this.

Its not like my beliefs are any different what any normal persons should be, the facts are listed right there on Antillephone,N.V. official website for everyone to see. 

You should be thanking me for showing you something that has been in front of your eyes this whole time and you never noticed it. Information like this is damaging to all the casinos but it is the cold hard truth and should not be hidden. To all the readers out there i want you to pay attention to the users that come against me on this one because these are the people that are secretly protecting these casinos.

 

[ValDes]

Since you have already been caught lying about my non existent quotes, I have no doubts at all you are most probably lying about everything else.  

Anyway, I have no intentions to waste more time dealing with persons like you, therefore, the affected brand has been contacted and requested to intervene and post here their official stance on the matter. Which I hope to happen by the end of the day... 

PS. You have also been temporarily restricted from posting due to spamming the forum with unproven and unjustified accusations. Our decision will be reconsidered after receiving the Operator's official response on the matter. 

[Kyle7BitCasino]

Dear all,

 
My name is Andrew, and I am a representative of 7Bit Casino. 

We have carefully considered all provided information and our team would like to explain the whole situation and shed the light on how everything really happened. 

Let's take a little look at the situation that happened. The player was unsatisfied with the withdrawal process in our casino, but we would like to point out that everything was done according to the rules, and we have provided the player with great support. We are really confused about such negative feedback.

According to the terms and conditions of our casino, each player confirms that he has read the terms and accepts them, by registering at the casino. The player has to read the rules and register at the casino only if he agrees with all the rules. In this case, the player undertakes to comply with all casino rules by creating an account in our casino.

7BitCasino reserves the right to carry out additional verification procedures for any payout exceeding 0.13 BTC / 1000 EUR / 1000 USD / 1000 AUD / 1000 CAD / 10000 NOK / 68615 RUB / 1000 NZD / 4430 PLN / 27025 CZK / 124000 JPY / 6.84 ETH / 3.48 BCH / 19.60 LTC / 477555 DOG or 1000 USDT. The same rule applies to cumulative withdrawals exceeding €2300 or BTC equivalent and in some cases for lower payouts. Such verifications may for example include copies of a player’s passport, national Identity Card, copies of a player’s utility bills, selfie with a document or form of identification and/or copies of the debit/credit cards used to deposit. These are the work standards for the security of financial transactions.

The first withdrawal of funds at our casino implied full player verification. Verification of documents also took place according to the rules of our casino. A standard package of documents was requested, which is needed for full player verification. This was done solely for the player's safety. 

The player had uploaded the necessary document and his withdrawal was successful according to the weekly limit. 

The player had made the withdrawal request again but it was canceled. The reason for it and the date of the next available withdrawal were announced to the player by the support representative.

When the player understood that he is not able to withdraw all the amount of the balance at once he decided to close the account referring to rule 4.4.1 "You may close Your account by contacting customer support. 7bitcasino.com will return to You any and all funds from Your Member Account subject to the deduction of relevant withdrawal charges. The method of repayment will be at our absolute discretion." Unfortunately, this rule does not cover the situations when the balance of the player is bigger than the limits of the casino. Therefore, the player was asked to wait and withdraw the funds according to the limits that are stated in the terms of the casino. 

After this, the player started rapidly spending the amount of his balance in slots and lost all the funds. As stated in our rules, players understand that by participating in the Games they take the risk of losing Virtual Funds deposited into account.

This rule can be easily understood by anyone because registration in the casino means that you accept all the risks, connected with playing in an online casino. This is purely a player's decision to play with his own funds or withdraw them according to the limits that are written on the site, and which we have provided to the player several times.

After losing all the funds the player informed us about the gambling problems with a request for the refund of the full amount of his winnings. Our reaction is always quick when someone contacts us with a request to close the account because of the gambling addiction. The Player's request for the refund was transferred to the appropriate department.

The proper agencies and license issuers were involved in the detailed investigation by us and the player himself. In the course of the investigation, all the above facts were taken into account and it was decided that there were no grounds for holding a refund since the decision to lose all the funds was made by the player himself after the successful withdrawal of funds. The player knew that we are an honest casino that follows the rules and is able to pay out the winnings to honest players.

We would like the publication that was posted by the player to be removed due to the fact that the player is deliberately trying to harm the reputation of the casino.

Moreover, we would like to point out that the user has already published these groundless claims on another forum. After a refutation on our part, the user was banned because he provides absolutely incorrect information and is trying to convince everyone that he is right. In fact, the player simply refused to follow the casino rules and our recommendations and ended up in such situation.

We would like to ask you to influence this discussion and make a fair verdict on this situation. The casino completely helped the player, but the user simply ignored all attempts to resolve the issue, and now he undermines the credibility of our casino.

Considering all the above, we ask you to dismiss the player's publication as unfounded and such that it damages the reputation of the casino.

We hope for your honest and fair decision!

 

Best regards,

7Bit Casino team

[ValDes]

Hi there @Kyle7BitCasino and many thanks for jumping in and sharing all the information regarding the discussed situation! Your cooperation is highly appreciated!

Well, I guess it's all crystal clear now and our suspicions that player is withholding important information regarding his issue and also trying to manipulate facts in unfair and dishonest way are confirmed. Player is now being banned with immediate effect and topic is being locked.